Making this thread for those who bought a device during Telstra Day but Telstra messed up their Delivery Address.
I'm seeing I'm not the only one having the issue.
Maybe we can help each other on what steps needed.
Bought S21 here https://www.ozbargain.com.au/node/648279
- Address in MyTelstra is correct
- Delivery Address is correct upon submission of order
Dispatch email received showing that Delivery Address is missing my house number, only the street and suburb.
But Invoice in MyTelstra app showing the correct address
Contacted Telstra support about the discrepancy, but I was assured that the address is correct as it will follow the one in the Invoice.
Received a text message that delivery failed
Contacted Telstra again and they confirmed that there's an issue in the delivery address, asked me to contact StarTrack
Contacted StarTrack and they confirmed that Telstra messed up. They cannot leave it to my nearest PO as there is no house number.
Contacted again Telstra and now they are saying that they cannot change the delivery address and they cannot resend the package
- They want me to place a new order instead but with current price (not Telstra Day price), then they will cancel the order.
TL;DR: Bought a phone during Telstra Day, Telstra (profanity) up.