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Free Parcel Locker Trial at Australia Post at Selected Locations [QLD, VIC, NSW, Now in WA]

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Free Parcel Locker Trial at Australia Post at Selected Locations [QLD, VIC, NSW, Now in WA]
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Pigey on 18/07/2012 - 18:48 auspost.com.au (2842 clicks)
Last edited 18/07/2012 - 18:53

This is a repost from three months ago, but 12(?) month trial now has been extended to WA and a few other Australia Post locations!

What is a Parcel Locker?
It's a convenient new way to receive parcels. Now, when you make an online order instead of having a parcel delivered to your home, you can have it delivered to one of our secure, 24-hour Parcel Lockers, to pick up anytime it suits you. It's easy, simply register for this free service today.

Register now
Join our free parcel locker trial
We're running a free trial in 4 states so you can try a Parcel Locker for yourself.

Western Australia
Perth St Georges Terrace Post Shop, 66 St Georges Terrace, Perth, WA 6000

Queensland
Brisbane GPO, 261 Queen Street, Brisbane City, QLD 4000

Victoria
Melbourne Bourke Street Retail Outlet, 111 Bourke Street, Melbourne, VIC 3000
Moorabbin Business Hub, 16-20 Bulli Street, Moorabbin, VIC 3189
St Kilda Delivery Center, 170-174 Chapel Street, St Kilda, VIC 3182

New South Wales
Parramatta CBD Retail Post, 153 Macquarie Street, Parramatta, NSW 2151
St Leonards Delivery Facility, 2 Herbert Street, St Leonards, NSW 2065

Other Australia Locker Parcel Post

Related Stores

Australia Post
Australia Post

closed Comments

  • Moots on 18/07/2012 - 18:50
    +1

    New South Wales:
    Parramatta CBD Retail Post, 153 Macquarie Street, Parramatta, NSW 2151

  • carlenet on 18/07/2012 - 18:51

    Additional VIC one too -
    Moorabbin Business Hub, 16-20 Bulli Street, Moorabbin, VIC 3189

  • 9race on 18/07/2012 - 18:54

    thanks OP. I have just signed up and got a parcel locker in Perth!

  • Super8Tab on 18/07/2012 - 19:11
    +1

    No Tasmania ?

    • tc4101 on 18/07/2012 - 20:46
      +53

      Australia only

      • Steptoe on 18/07/2012 - 20:57
        +2

        So cruel

      • Xeirt on 18/07/2012 - 22:50

        LOL someone add this to the 'Epic Threads' page! hahaha

  • retiredfeline on 18/07/2012 - 19:15

    Thanks, signed up. For those already using the service, did you find that your parcels arrived any faster, perhaps because the lockers are onsite?

    • Crownanchor on 18/07/2012 - 21:32

      did not seem to be any faster, although it was a better result as you could pick up at the lockers rather than wait until a Saturday to pick up at the post Office.

      The real concern was that the entire Sydney is handled by a small St Leonards locker service which may have had around 50 lockers of varying sizes. It could have easily been "ozbargained"

  • huey on 18/07/2012 - 19:35
    +1

    I like the concept, hope they roll this out to the other locations.
    Nothing is worst than lining up during your lunch break to collect a parcel.
    From the sounds of it, they will assign you a locker based on the size of the parcel.
    Thanks OP, just signed up.

    • Daniel15 on 19/07/2012 - 13:51

      Yeah, when a package arrives, they give you a locker depending on the size of the parcel, and a code to open that locker.

  • YellowKnight on 18/07/2012 - 19:41
    +1

    No free trial in SA. Fail! Would have loved to have tried it.

  • No on 18/07/2012 - 19:48
    +7

    WA gets something new, best day ever.

  • lepenseur on 18/07/2012 - 20:01
    +16

    We are frequent Aust Post parcel service service users, and have been waiting for this for a while.
    Having read the terms and conditions, it appears almost useless for practical purposes.

    1. You cannot use it for parcels for which you have to sign or produce ID. Of all the ecommerce-ordered goods we receive, what proportion of the parcels require ID ? For us, it's almost 100%

    2. When ordering from a merchant either in Australia or overseas, it is rare that the merchant provides so much detail about shipping as to define unambiguously whether you will need to sign for the parcel/produce ID/or not. So there will be many cases where people have parcels sent to this facility and then discover that they need to produce ID. What happens then ? Australia Post don't say.

    3. You must collect the parcel within 48 hours. In many cases we have no idea when a parcel may arrive from, say, Amazon.com or a supplier who use low-priority mail like Catch of the Day. If you need to put your life on hold and can't travel, for example, for fear of missing the 48-hour window, it will be a nuisance. Australia Post don't say what happens if you miss. Return to sender as undeliverable ? That would be nice.

    4. Australia Post claim that, if you receive a carded notification of a failed delivery to your street address when you weren't home, you can transfer that parcel to the parcel facility. Long experience of Australia Post cards is that the driver's writing is illegible, and there is no delivery number written on the card. The drivers just don't care, and are in a hurry; they are probably paid very little for this, and it is not in their interest to deprive themselves of a job by helping you to direct the parcel elsewhere. There is also no indication as to whether a signature would be required or not, so there is again no whay to know whether the parcel is eligible for transfer to the facility. This is just not going to work.

    So, for us, virtually useless on all counts.

    • naira on 18/07/2012 - 20:22
      +1

      Ok, I have used this a couple of times at Brisbane CBD. One time as I was getting the parcel the person responsible in putting the parcel came so I had a chat with him.

      1. It is true, the merchant will not ship the item if you cannot sign it as it is the merchant's requirement when shipping.

      2. The aus post guy told me that there are cases when they received items from merchants even that requires proof, he will accept it and put it in the parcel box. He said Aus post is still sorting out this issue with the courier.

      3. You get an SMS and email once parcel is in the parcel box. You have 48 hours to claim it because there are lots of people using it. The guy told me that after 48 hours, he need to pull it out but it stays with him. I am not sure how you will get his contact number but I guess you can ask at the front counter. They surely would have his contact number and you can call him.

      4. I am not sure how you can redirect a failed delivery to the parcel facility. The Postman will normally drop off the parcel on the nearest australia post outlet.

      Again this is from the guy I spoke. I find the parcel post delivery is about a day more than when they deliver to your home address. I guess they get a lot of parcel and need to prioritise the box.

      This service is good if no one is at home to receive it and you are near a parcel post service.

      • Briggles0 on 19/07/2012 - 13:33

        Wonder if they could just do a more secure verification such as a pin code that doesn't change like an atm card. On top of the random pin sms'd to pick up each article (I think they give you a new pin for each article, but if you lose your phone someone else might get it).

    • soan papdi on 18/07/2012 - 20:23
      +1

      Why doesn't AusPost partner with Coles and/or Woolworths and lease some space to install lockers? We can register for SMS/email alerts and we just pick up the package while we do our grocery shopping. Most of these stores are open till midnight which makes it perfect for pick up after work. I'd be happy with that.

      • lambsie on 18/07/2012 - 20:29
        +2

        Who's going to run it? Coles/Woolies wouldn't want to run it, they barely roster enough to run their own checkouts! The costs would be too high for Aus Post as well.

        The media will also have a field day saying this will benefit Coles/Woolies gaining more customers as a result not benefiting 'small business'.

        • soan papdi on 18/07/2012 - 20:43

          Coles/Woolworths would run it if there's money in it for them. I pay for a POBOX at an AusPost office, so why not pay for a locker at a grocery store? The media is as biased as the retailers, they'll print anything to sell more copies.

        • altomic on 19/07/2012 - 08:10
          +1

          tomorrows headline - "Ozbargain attacks media integrity - nation shocked"

      • showzen on 18/07/2012 - 20:52

        If you look at the Trial Site Layouts, they all have 24 hour access and most of them are located next to parking spaces so you can just park your car, pick up the parcel and be on your way.

      • JimmyF on 19/07/2012 - 00:20

        Why partner with Coles/Woolworths? Auspost has post office buildings around. Most with small changes could be adjusted to install a handful of these 'locked' boxes for 24 hr access. Coles/Woolworths don't do anything for 'free'.

        Remember you don't 'own' a box, you are assigned a login code. When a package has arrived, you go to the machine, login and it unlocks whichever box has your package and off you go.

        These are basically the self service lockers you see at teh gym/airport etc. But with a bit better userface around user access control etc.

    • valac12 on 18/07/2012 - 21:13
      +2

      I've used this a number of times already.

      1) Aus Post does say anything you need to sign for or produce ID wont be accepted, but every parcel that normally requires a signature has been put in the locker for me and I havent signed for any of them. They send you an activation code for you to unlock the locker, and also an sms advising the parcel has been picked up. For me, if the code sent to your mobile is used to pick up the article then it's like signing for the parcel.

      As per the Auspost site "How do you know my parcel has been collected?

      When you register, you agree that delivery of your parcel will not require a signature. Instead, your use of the one-off access code will prove your acceptance (and the delivery of) your parcel."

      &

      "Use of access code and signatures:

      By using the Service you acknowledge and agree that your signature will not be obtained by Us on delivery of your parcel. You agree that your use of the one-off access code will be evidence of your acceptance, and delivery of, your parcel."

      2) I cant comment on parcels requiring ID, even TVs & laptops I've ordered havent required this and cant remember when I have.

      3) If you dont pick up the article in 48 hours they put it in the post office and you have to collect in business hours.

      4) I've always had the parcel numbers on the cards and 95% of the time they are legible (other 5% you can generally guess) and have had items transferred to a locker within 1 business day.

      I dont work for Auspost and hate having to post things through them but this, for me, has worked really well so far.

    • dimsim on 19/07/2012 - 09:50
      +1
      1. & 2. If I'm not mistaken, I've had parcels that "requires signature" before, and they went to my parcel locker anyway (not bounced back)
      2. The parcel will be moved to the "delivery facility" or something. In my case, it's the St Leonards facility that is located just at the back of the parcel locker area (it's a massive delivery facility).
        It stays there for another 5 days, then if not picked up, returned to sender.
        However, I've been in a case where they dont move it (this is few months back) for a week, but prolly less likely now because more ppl are using this service.
      3. never used the transfer thing so I wouldnt know.

      I have used parcel locker service since October, it's an awesome service, saves my time by a lot (since its 24/7 access and I work 9-5).
      I'm lucky to work in the same area as the parcel locker facility.
      Besides, because my building concierge is crap - they dont keep parcels, and my suburb (Chatswood) PO is crap too (they dont keep parcel as well) my parcel would be redirected to the delivery facility anyway…………. which is two suburbs away so wth.

      They should implement this model in ALL PO, thatd be soooo much better!

  • tc4101 on 18/07/2012 - 20:48

    So is this only for parcels? What about letters?

    • naira on 18/07/2012 - 21:04

      As the main title states, it is parcel.

      • Daabido on 18/07/2012 - 21:23

        Yes, but will letters get rejected? I would suggest probably not.

        • naira on 18/07/2012 - 21:52
          +1

          I would assume letters get rejected as there are a limited parcel box only and putting letters is not an efficient use of the parcel box. The only reason they are doing this is to save money from getting parcel delivered. With letters they can just put it on the mailbox.

        • Crownanchor on 18/07/2012 - 22:04

          Someone posted in the original OZB post that a small parcel was received in the locker, but it had a note that the service is for parcels or something to that effect.

          So if you send letters you may get penalised, its not the intended service, and Aust Post has two separate divisions, Mail and parcels.

          The service is great if your not home when the parcel delivery is made. You can easily receive letters in your letter box, so not sure why you ask.

        • [Deactivated] on 19/07/2012 - 02:25
          +3

          I used it for a few items off eBay. I didn't realise that the packages were so small, just a like a thick letter. The stuck stickers on them to the effect "Parcel lockers are for parcels only, NAUGHTY!" when I picked them up from the locker. The other 2 items were already in the post so I couldn't stop them after being told off, but now I check the size to make sure it is only for large items, I don't want to abuse the system. It would be great though if they offered virtual PO Boxes for letters too, instead of the expense of a dedicated PO Box if it is not used often.

  • monarocv8 on 18/07/2012 - 23:11
    +1

    Terrific service - have been using the St Leonards one for a while, and have never really had any concerns. A couple of times AusPost staff have signed for deliveries which I later collect (which to me is pretty much the same as a receptionist at a business signing for staff parcels). And once I even had a courier delivery (not AAE, but Startrack Express which is totally seperate to AusPost), and they even accepted that and put it into a locker.

    The only thing is that the lockers are pretty popular, so just because a parcel has arrived doesn't mean that on the same day they have an available locker to put it into. Because of the 48 hour rule (which is actually 2 business days, so arrives 2pm Friday, you have until 2pm Tuesday to pick it up), if there are no boxes available, your parcel just has to wait. I have had 1 or 2 which I think have been caught by this - based on when the parcel "should" have arrived, and when I got an SMS/email advising it was ready.

    I sure wish all the Post Offices had these - they are a terrific idea.

  • ozguy on 18/07/2012 - 23:36

    What's the difference compared to the ever free address to "post restante", aka c/o your_local_PO"?

    Other than hours of service that is.

    • retiredfeline on 19/07/2012 - 00:41

      And queueing up.

      • naira on 19/07/2012 - 07:36

        And checking now and then if your package has arrived. Some don't have tracking number so you don't know when it will arrive. Take for example shipping from Amazon.

  • Abbi on 19/07/2012 - 07:32

    No SA trial??? Boooooo…

  • brake on 19/07/2012 - 08:29

    NIce, how long is the trial for?

  • shoppersu on 19/07/2012 - 09:23

    Just heard about a new service www.parcelpoint.com.au.
    Anyone tried it?

  • ozzie13 on 19/07/2012 - 10:30

    Nice for free… but what is the standard cost?

    • retiredfeline on 19/07/2012 - 10:35

      Hopefully it will be free when rolled out because it will free up clerks from serving long queues and make customers happier.

      • Daniel15 on 19/07/2012 - 13:54

        I'm hoping the same thing… It'd be less effort for Australia Post to just put parcels in lockers compared to actually trying to deliver them.

      • amy_c on 22/07/2012 - 16:29

        You do realise there wouldn't actually be any long queues if people would pay their bills online??
        The majority of the time when I go to the post office to collect a parcel (I have a PO box) or post one a parcel, the other people in the queue are there to pay bills!!! & I'm not just talking about old people who might not use the internet, but everyone!!!

  • Daniel15 on 19/07/2012 - 13:55

    I've been using the Melbourne (Bourke Street) locker for a while… Seems to work quite well. It's pretty handy. I work in the city so it's quite convenient for me.

  • uccoffee on 19/07/2012 - 17:52

    but the 3 days rule is a headache, I think should extend to 5 to 7 days.

    • The Hobo on 20/07/2012 - 14:51

      You realise there are other people that need to pick up their parcels too? Why should someone be allowed to hog a locker for 5-7 days? If you can't pick it up within 3 days, too bad. Go get it from the post office in business hours.

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