• long running

[NSW] Waterfix Half Price Callout Fee $33 (Was $66): Free Minor Repairs (Leaking Taps) & Shower Head Replacements @ Sydney Water

3270

Thought id post this as most people dont know about the service.

Had a plumber quote me $500 to fix my taps, so booked a waterfix and all was fixed for the callout fee or $33 (which is usually $66). Also got both my showerheads replaced with their premium range (similiar selling at bunnings for $50 a pop)

They also supply and replace single flush toilets for $200 which is a steal as a plumber chargers $300+ just for labor.

Please note that online booking system is broken. If you get the message you area ia not serviced, call 1800 807 475 to book

The $33 charge will appear on your water bill.

Also sorry to all you some plumbers out there who give unrealistic quotes. If you charged reasonable prices, we wouldnt have to use such services such as waterfix.


FREE Repairs

Taps:

  • Minor indoor tap leak repair
    $0 per leak (normally $33)

  • Leaking outdoor tap replacement
    $0 per tap (normally $44)

  • Flick mixers, ceramic cartridge taps and quarter-turn mixing taps not included in special offer.

Toilets:

  • Outlet washer replacement
    $0 (normally $33)

  • Inlet valve replacement
    $0 (normally $66)

  • Mini stop tap replacement
    $0 (normally $66)

Shower heads:

  • Standard hand-held showerhead
    $0 (normally $110)
    Single-function
    Chrome
    7.5 L per minute
    WELS 4-star rated

  • Premium hand-held showerhead
    $0 (normally $144)
    Multi-function
    Chrome
    7.5 L per minute
    WELS 4-star rated

  • Premium wall-mount showerhead
    $0 (normally $144)
    Multi-function
    Chrome
    7.5 L per minute
    WELS 4-star rated


Billable repairs

Toilet suite replacement:

Prices include removing and disposing of your existing toilet suite, plus supplying and installing your new one

  • Stylus: Standard model 1 toilet
    $400 (or $200 if replacing a single-flush toilet)
    Connector toilet suite
    Shrouded vitreous china pan, plastic cistern
    4.5 L per flush, 3 L per half-flush
    WELS 4-star rating
    Available in S trap and P trap

  • Caroma: Standard model 2 toilet
    $440 (or $240 if replacing a single-flush toilet)
    Connector toilet suite
    Shrouded vitreous china pan, plastic cistern
    4.5 L per flush, 3 L per half-flush
    WELS 4-star rating
    Available in S trap and P trap

  • Caroma: Mid-range toilet
    $660 (or $460 if replacing a single-flush toilet)
    Connector toilet suite
    Shrouded vitreous china pan 
    4.5 L per flush, 3 L per half-flush
    WELS 4-star rating
    Available in S trap and P trap

  • Caroma: Premium toilet
    $700 (or $500 if replacing a single-flush toilet)
    Closed couple suite
    Highly durable vitreous china pan
    4.5 L per flush, 3 L per half-flush
    WELS 4-star rating
    Available in S trap and P trap
    Soft-close seat

  • Caroma: Skew pan toilet
    $1,100 (or $900 if replacing a single-flush toilet)
    Connector toilet suite
    Vitreous china pan
    4.5 L per flush, 3 L per half-flush
    WELS 4-star rating
    Available in both right and left hand skew traps 

Related Stores

Sydney Water
Sydney Water

Comments

  • +1

    Can they install insinkerator - food disposal system, any idea

    • You can ask the plumber on appointment and they will quote you

    • +14

      Don't, sewage systems are not designed to take any food waste and they're illegal in some states. Plus it's no good for the environment and your garden can benefit from composting instead.

      • +12

        Yeh walking to the garbage bin requires a hero these days. Heaven forbid people walk a few steps.

      • Surely the whole point of sewarage systems is to dispose of the food waste coming from your rear end.

        This study suggests that food disposers are more enviromentally friendly than the alternatives for disposal. Home composting may be better but few people want the smell, effort and vermin that come with it.

        https://food-waste-disposer.org.uk/images/downloads/2007-env…

  • +1

    wow!!!!

  • +3

    With $500, you could just chuck it and buy new instead of plumber fix

    • +3

      Guy might have cornered a niche in "f off" quotes. Work less, earn more.

    • +2

      $500 was just labor.

  • +1

    I've got them coming on Saturday to sort out leaking outside taps. Going to also get them to replace one of our toilets. Their prices are really good and far, far better than getting a regular plumber.

    • +1

      Now the dates available are in after 3 weeks. Looks like deal was ozbargained.

  • I have an investment property can you use them?

  • +15

    Any similar services in Victoria?

    • +5

      Dan was using funds for the games , maybe now ?

      • +1

        He overstocked in rubber bullets thinking covid will last forever.

    • +7

      No, there is none, but there's one and only one free service: Dad.
      He never runs a profit, his customers always complain, no one really say thank you to him
      and all Dad gets is a shaver or tie on Fathers day for whole year of work.
      This is why less and less people getting into the industry (i.e. marriage) and more and more people getting out.

      • gifted *handkerchief for his tears behind closed doors

  • +5

    Gotta be a member of the Stonecutters

  • Only useful if you have “standard” toilets. Apparently they don’t have the parts for my toilet.

    • what makes em std. ?

      • Dunno but mine at attached at the wall so any inlet valve replacement repairs for leaky toilet cannot be done

  • +7

    This is really good service compare to calling tradies who charge cash in hand and provide no warranty on work..!

  • +1

    Hey, my post was the OG !

  • +6

    Any QLD providers similar to these guys?

    • Toilets are free for inmates of Wellcamp Wagner Prigoshin facillity. All you have to do is point out some 100% correct material facts!

  • +8

    Any chances they can fix a broken toilet? (asking for a friend who's renting a 30-something-year-old house).

    • +3

      They will replace it which is cheaper.
      Cheapest option $200 (toilet and labor) for budget single flush.
      $500 for single flush caroma premium (toilet and labor)

      • +3

        That is great! The landlord is a real pain. They even threatened legal action if my friend didn't fix it.

      • +1

        Those Caroma premium toilets cost a fair bit more than $500 even without the plumbing work on top so superb value. They also take the old one away.

        • Yeh, im considering replacing mine

    • 'fix a broken toilet?'

      if the ceramic cistern bowl is broken and leaking onto the floor, then you need a new base/bowl which would cost $'00s

      otherwise I have an over-40yo Caroma slimline toilet which still works perfectly after regular replacement of various rubber washers, connections to the main pipe behind (that rubber tends to crack and leak with time) and flush valves from Bunnings, at maybe 5 yearly intervals - it's called maintenance …

  • Did they fix like 5 taps and charge nothing more than the call out fee OP?

    I recently used them for the first time. The leaky shower head was replaced. When I asked if I could have them at some stage service a few other taps (that drip if not shut tight - in the first instance you would think washer/reseating) he tried to tell me without even looking at them that the tap sets probably need replacing for 200 each. Also, that he wouldn't be able to remove a standard under-sink drinking water filter and cap off the pipe, I would need to get a private plumber for that. All a bit odd considering those are DIYable jobs that just need a few bits and pieces from Bunnings, and all I asked for was a quote from them to return another day (ie I wasn't being an irritating customer expecting stuff to be done then and there at no extra cost).

    Anyway, the primary issue was fixed and I'm happy enough with that but it just made me wonder about the structure and business model of the people who work for Waterfix.

    • +3

      When i spoke to them i specified what i needed done. They said its fine and within the call out fee.
      The plumbers are contractors so they bill sydney water (based on the contract).

  • Wow, so good. We have a leaking tap in urgent need of fixing. We’re in Melb so would be good if there’s something like this.
    Otherwise anyone have recent tap leak exp? How much is reasonable to pay tradies?

    • +2

      Watch some videos on YouTube and see if you can do it.

  • +2

    I recently had a leak in a pipe in the front yard, which caused our water bill to double. I learnt that if you contact your water supply company after you get it fixed , you can get most of it waived if you can show your water usage is back to normal

    But I think you can only do it once every 3-4 years

    • +4

      They pay back half the bill, but you need to send them the plumber invoice within 6 months of repair.

      I had a leak. Didnt get a plumber but syd water were kind enough to credit my bill $400. The excess water was something like $300.
      I just asked nicely.

      Now i have a habit of checking the meter reading (both water and gas) every few days to avoid any expensive leaks.

      • Digital meters would be a great help

    • +3

      yep we just did that. We'd had our bill jump from under a hundred a quarter to nearly $2000 per quarter. The plumber came out and found the leak, sent of some form to Sydney water and we got a credit for everything minus our usual usage.
      FYI: the leak was the main water pipe coming in but it had broken above a broken drain, so all the water went straight down the drain. There was no visible indication of the leak.

      • +2

        in my experience- it's the water corps responsibility for leaks from street to meter…
        meter pipe to house is yours ..

  • +2

    This is a really great service.

    • +2

      I only just knew about it recently from a flyer i found in the mail.

      Found the service to be decent so shared on ozb.

  • +1

    How long running does the leak need to be in order to take advantage of this deal? My tap has been dripping for almost a month, now. I think. But I put the dog’s water bowl under there so it keeps it a bit fresher for her, which I suppose is a mitigating factor

    • +1

      Any leak, no timeframe

  • Hey op

    Could you confirm you got showerheads replaced with their premium range for the price of only call out fee $33?

    Cheers

    • +1

      Correct

      • Surely they charge for the new shower head (material)?

        • +4

          Nope.

          Standard hand-held showerhead
          $0 (normally $110)
          Single-function
          Chrome
          7.5 L per minute
          WELS 4-star rated

          Premium hand-held showerhead
          $0 (normally $144)
          Multi-function
          Chrome
          7.5 L per minute
          WELS 4-star rated

          Premium wall-mount showerhead
          $0 (normally $144)
          Multi-function
          Chrome
          7.5 L per minute
          WELS 4-star rated

      • Sweet! Thanks mate!

  • +1

    I had 3 shower heads and outdoor taps replaced under this scheme, great value indeed

    • all parts included with $33?

  • -7

    You realise that all these flawed public schemes are paid by the tax payer. In the end, we will all be contributing to tightass Karen in point piper who can’t afford to spend $150 on having a plumber over haul her taps.

    Fools

    • Well i guess one would say you are getting your tax worth.

  • +1

    Can confirm. $33 only, 2 showerheads done. Nice plumber as well but depends on your luck as they are usually just contractors and not employees of Syd water

  • +1

    Just a reminder that this is magic money provided by Sydney Water, and does not make everyone’s water bill slightly more expensive

    • +2

      They have a set budget as this is a promotional offer.
      When budget is used, they start charging again.

  • +1

    I had 1 shower heads, 2 indoor sink tap and 2 outdoor taps replaced under this scheme free of charge… great value indeed… !I did it 2 year ago and all fitting they provided were far superior and never leaked afterwards

  • +3

    Any similar service in Qld? Plumbers and locksmiths have crazy call out prices

    • Had a look and cannot find anything

  • How they expand their business to other states

  • +1

    I don't think there are any similar services in WA

  • +3

    What a great deal

  • -3

    Also sorry to all you plumbers out there. If you charged reasonable prices, we wouldnt have to use such services such as waterfix.

    Is it fair they spent hours a week giving free quotes and an hour or two to buy supplies or should they do that on their weekends for free and have no life just so you can get everything for $5 an hour labour ?

    • +3

      We are not asking for free.
      But quoted $500 to fix taps that are an hours work or replacing toilet siphon for $350.

      I also had a plumber quote me $4k to replace main galvanised steel gas pipe to copper . Called another plumber who quoted me 1.2k

      These rates are pretty much robery

        • Nah, he came 5 min and quoted $500. He was between jobs, or at least thats what he told me.

          The waterfix guy repaired 6 taps, replaced 2 taps and 2 showerheads in less than 1 hr.

            • @CowFrogHorse: Anyways, not going to argue with you.
              This site is about saving money

              You are free to pay a plumber whatever you want.
              For the majority of us, we like bargains and we will use this service.

                • +1

                  @CowFrogHorse: Bro, you dont know me. You dont know how i help my community. So stop making assumptions about people.

                  • -7

                    @easternculture: I know what you wrote.

                    You want to screw hardworking plumbers and not pay them for their time and you also labelled them as unfair prices.

                    WHy do you tell stupid lies abd pretend that plumbers dont waste hours a week driving to the next job ?

                    • +4

                      @CowFrogHorse:

                      unfair prices

                      Exactly. When a plumber comes and quotes 4k for a job and another quotes 1.2k, then i have no remorse for the first plumber because he is trying to rob me in plain daylight.

                      Btw i did not neg your comments

                      • -2

                        @easternculture: You didnt say that your post.

                        Also sorry to all you plumbers out there. If you charged reasonable prices, we wouldnt have to use such services such as waterfix.

                        Im going to repeat your very own words… in CAPITALs to highlight what you said…

                        SORRY TO ALL YOU PLUMBERS…

                        You LABELLED ALL ALL PLUMBERS as giving unfair prices.

                        Stop LYING.

                        • @CowFrogHorse: Well ill admit that i shouldnt have wrote that. I should have said "some". Sorry if i upset a fellow plumber

                        • +4

                          @CowFrogHorse: Look at the neg votes you get and you still don't realize you've failed the pub test?

                          I would say 80% of plumbers are greedy and charge unfair price.

                          A recent example of mine:
                          My hot water unit failed, a plumber attended and asked for $800 to replace the burner at the bottom.
                          while a new unit only costs $1,000
                          Called a few more, all quoted above $500
                          At the end, one honest plumber replied me over the phone: It's actually a very common issue of your model. I've uploaded a video on Youtube about how to fix it, get a gas lighter and follow that video, you will be fine.

                          I did and within 5 mins my hot water unit is running perfectly again.
                          I've never met that plumber in person, and he doesn't know who I am, but I know who to look for next time. I am happy to give him whatever amount this honest man request.

                          This is the business model EVERY PLUMBER should have followed.

                          I expect a fair price from a hard working plumber.
                          Obviously your "fair price" is very different from ours, hence it's a failed price.
                          And your definition of "hard working" is different from every one of us.

                          • @TanedaR:

                            This is the business model EVERY PLUMBER should have followed.

                            Let's extend to all TRADIES.

                            DM me I'm in VIC & curious who is it?

            • @CowFrogHorse: lolz so you think every plumber that comes out to give a free quote drives an hour out of the way?

              Let me share my last experience with majority (not all) of the plumbers. Even after giving detailed explanations + pictures from all possible angles (and what not), when I asked for a ball park estimate before an actual visit, they would either give me horribly high estimates or scream "call out fee" usually around $100 - $180 mark. It's a perfectly good rort to give really high estimates with the intention of never doing the job, only to charge a call-out fee for driving around town. Last plumbing job I got done was for ~$900 including material and labour. I was quoted up to $5500. Got atleast 7 ridiculous quotes out of a total of 9.

              So yeah don't get me wrong when I say I detest such unprofessional tradies.

              • -8

                @bigbadboogieman: Theres nothing unreasonable about a $100 or $200 call out fee.

                It costs them time to come to your place and return. They could be anywhere at the time and guess what they dont have hyperloops thaat get them from there to your place in an instant.

                big: It's a perfectly good rort to give really high estimates with the intention of never doing the job, only to charge a call-out fee for driving around town

                cow: You dont have to accept the quote they ask.

                If you dont like the price of the ice cream at the shop, dont buy it, but dont call them theieves, nobody is pointing a gun at your head.

                big: Last plumbing job I got done was for ~$900 including material and labour. I was quoted up to $5500. Got atleast 7 ridiculous quotes out of a total of 9.

                So yeah don't get me wrong when I say I detest such unprofessional tradies.

                cow: Heres the real problem, you want to pay everyone $1 and you want to be paid for your effort millions because you are so wonderful… and anyone who dares to charge you something you call them unprofessional.

                Unprofessional means they did a bad job, they failed to fix the leak etc etc, it has nothing to do with cost. Ask your solicitor friends.

  • +3

    Thanks for sharing! Saved me $500 which I was about to spend.

    • +1

      That money better spent on you loved ones

      • +3

        My loved ones were complaining about needing to wipe off water around basin after every use:)

    • Second that! Big thanks, we just took ownership of an old property and all the outdoor taps need to be done plus we recently bought a new sink tap and shower head so this is amazing.

  • +1

    My shower hasnt worked since NSW Govt replaced it with a water saving shower, so this might be a go

    • In the short term, maybe try and unscrew the head and remove the water saving mesh plug thingo? Hopefully helps 👍

      Not plumbing advice, just diyer advice 🍻

  • Great scheme but only applies to Sydney Water consumers.

  • Thanks.

  • Anyone know if will fix broken bathroom sink drain plugs (the screw in pop up types) where taps are still ok?

    • +1

      Nope.
      Only whats in the main link

  • Is jv now moving to NSW to save a buck?

  • Originally I was thinking of using this to get a new shower head. But after I called them, I realised that the call out fee of $33 still applies but the shower head itself is only $30 (the so called premium one) in Bunnings. So no point.

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