Here we go again…. Good luck
I’m taking a gamble on posting since the last deal flopped but here are a couple of notes:
A lot of users have had their payments failed, purchase with caution. You may receive a pending charge on your card for some days, if this happens.
Thanks to Skido, ensure that your pending charge does drop off after a few business days. Otherwise contact customer service to organise a refund.
A number of users are reporting that the pending charge did not drop off, we advise that you call or email Coles Gift Cards now:
Email: [email protected]
Phone 1300 304 990 (Press 0 to speak with customer service. Have the numbers of the credit cards you used handy, in case asked for the last and first digits).
Receive within 4 hours or on a day of your choice. Funds are ready to use within 24 hours. Digital Account may be used online, over the phone or through mail order everywhere Mastercard® is accepted. Digital Account cannot be used to obtain cash from any ATM or Point of Sale transaction.
10% off Coles Mastercard offer
Terms and Conditions apply. 10% discount applied to value of card incl. applicable purchase fee. Cost for $250 gift card is $231.30 (made up of $225 for card + $6.30 purchase fee). Excludes $50 and $100 virtual Coles Mastercard’s. Offer available from 16/8/23 9am to 23/08/23, While stocks last. Offer only available on purchases from giftcards.com.au. Maximum order value $2,500. One order per customer. Card can only be used for online purchases. The virtual Coles Mastercard® Digital Account is issued by Heritage and People's Choice Limited trading as Heritage Bank ABN 11 087 651 125, AFSL/ACL No. 244310 pursuant to licence by Mastercard International Incorporated. Card usage is subject to the Terms and Conditions available at www.mybalancenow.com/#/cardholderAgreement. Card is not redeemable for cash. Card cannot be replaced if lost or stolen and funds remaining on card at expiry will not be refunded. No order refunds provided. Refer to the ordering gift card T&C’s. Refer to individual gift cards for T&C’s We reserve the right to cancel any or all promotions at any time if we suspect error, fraud or any other abuse of the promotion is occurring.
Before you buy, make sure you know what kind of risks you might be taking, whether it's money or time.
13/06:
So, during the last deal for physical cards, I went ahead and got five of them. Things started out fine, but then out of nowhere, one of the cards got declined, and I couldn't even check my balance online. So, after waiting for almost an hour, I gave their customer service a call. I explained that my card wasn't working, and after asking me for some personal info, they said a new card would show up in about 30 workdays. But they didn't tell me why my card just stopped working suddenly.
21/07:
Guess what? No card showed up. Just like I expected after reading other people's comments. So, I made another call, which was a bit better. I only had to wait for about 45 minutes this time. They then told me that the person who dealt with my previous call got my case mixed up, so nothing was done, and nobody contacted me. I asked this new person to fix it and told them I changed my address and gave them the details. This time, they told me I'd get the new card in like 14 to 21 workdays. By now, I'm pretty sure it won't be that smooth.
17/08:
And surprise, surprise, still no card. So, just now, I had my third call, which took about 25 minutes to connect. Clearly, they didn't send out my card. This time, the reason was I needed to email InComm and give them proof of my address so they can update where they're sending it. But the previous person didn't even mention that to me. What can I do? I can only send that email and who knows how long it's gonna take or if I'll even get the card.
Yeah, you get some free money, and customer service is trying to help you out, but honestly, the risk is pretty darn high. Besides the fact that these cards are like super easy to steal, the whole customer service thing feels like a joke. They've messed up setting up the case, didn't even tell me I had to email them to change my address. Waiting forever, using up my time and energy, all for what? I don't get it.