This was posted 5 months 19 days ago, and might be an out-dated deal.

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Unlimited Data for Prepaid Customers on Weekends, Extra 200GB Data for Post-Paid Customers @ Optus Mobile

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Unlimited Data for Prepaid Customers on Weekends, Extra 200GB Data for Post-Paid Customers @ Optus Mobile
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Cashback
ireadtermsofuse on 09/11/2023 - 18:56 optus.com.au (337 clicks)
Last edited 09/11/2023 - 23:21 by 1 other user

Probably get a lot of hate for this but to people who want to benefit from this, all Optus customers who were affected from yesterdays nationwide outage will get something in return. Not a refund unfortunately.

From the Optus website

Mobile and Tablet customers

To thank you for your patience, we are providing customers on eligible plans at least 200GB of extra data, so you can connect more during the upcoming summer. From Monday, 13 November check back here for more details on how to add this to your plan before the end of year.

Prepaid customers

To thank you for your patience, we’re giving customers on eligible Prepaid plans unlimited data on the weekend for the rest of the year, so you can connect to more of what you love. Unlimited data will be applied automatically to your service starting from next weekend, 18 November.

Customers on the following plans will automatically receive this offer:

My Prepaid Ultra
My Prepaid Ultra Plus
My Prepaid Ultimate
Prepaid Ultimate Plus
Optus Prepaid Epic Data
Optus Prepaid Epic Value
My Prepaid Long Expiry
Optus Prepaid Long Expiry
Optus Flex
Optus Flex 5G
Optus Flex Plus

Business customers

All businesses are unique and have been impacted in different ways and we’re here to help.

We know this is a busy time of the year for you and your business, so we are providing at least 200GB of extra data for each eligible mobile service on your account.

From Monday, 13 November check back here for more details on how to add this to your plan before the end of year.

Downvotes are welcome as long as they’re reasonable I guess

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closed Comments

  • CodeXD on 09/11/2023 - 18:57
    +5

    Hope optus do the same for mvno so they can pass to their customers…

    • djoz on 09/11/2023 - 19:04
      +1

      Yes, hoping for the same too. Will MVNO be the same offer, I think it's be a tad lesser than 200GB/Unlimited.

  • ctan7 on 09/11/2023 - 18:58
    +22

    Kelly Bayer Rosmarin is hopeless in front of media, and an absolute disaster when it comes to crisis management.

    • linkindan on 09/11/2023 - 19:02
      +1

      This comment could just be 5 words long

    • [Deactivated] on 09/11/2023 - 19:12
      +13

      I'm gonna say what everyone's thinking. She's a real piece of shit. Did you see her on camera with Channel 7? Typical sociopath CEO with 0 remorse and fake apologies. Just another overpaid butt-puppet getting told what to say by her PR. I would love to wipe that smirk off her face.

    • dm02 on 09/11/2023 - 19:14
      +10

      In fairness, I'm not sure what more we can expect from the person who hired the corrupt koala-killing bin chicken herself…

  • abs898 on 09/11/2023 - 18:59
    +12

    Can I trade in data for a new drivers licence?

  • nubzy on 09/11/2023 - 18:59
    +2

    Nothing for Vaya customers ?

    • Zacle6 on 09/11/2023 - 20:05

      No way. We are ghost customers now

    • Zacle6 on 11/11/2023 - 10:18

      We ended up getting 60gb

  • KoalaTeaPuns on 09/11/2023 - 19:01
    +5

    That sucks, nothing for amaysim customers

    • freeman on 09/11/2023 - 19:04

      Can we complain to TIO?

    • djtech on 10/11/2023 - 18:15

      There is now!

  • puglikesabargain on 09/11/2023 - 19:01
    +11

    Thanks OP for the post but a hopeless "offer" of compensation, the CEO needs to go…..

      • puglikesabargain on 09/11/2023 - 19:11
        +11

        It is about accountability - just look at her communication style, where is the contingency planning, redundancy, crisis management, even a proper explanation as to cause? Where is a genuine compensation offer for business losses and for land-line/non-mobile internet customers??? Total incompetence, arrogance and a lack of leadership. This is the second major incident - last time, I having to spend hours replacing my drivers licence - I don't need to explain more at least in this forum. I'll leave it for the upcoming reviews to investigate it …..

    • FLICKIT on 09/11/2023 - 19:19
      +1

      But she cares and she looks really sad and sorry in the photo :( … /s
      Optus boss says offer of extra data to outage-hit customers 'demonstrates how much we care'
      https://www.abc.net.au/news/2023-11-09/optus-offers-customer…

      • T-man on 09/11/2023 - 19:22
        +2

        She looks like the new boss of Qantas, they are the same morons

      • dm02 on 09/11/2023 - 19:42
        +3

        It really does demonstrate how much they care. Not at all.

      • pennypincher98 on 10/11/2023 - 06:45
        +1

        Ms Bayer Rosmarin said that Optus deemed it necessary to offer the data because of its higher value.
        "We tried to go for something that was of much greater value than simply refunding people"

        Also love how when she was asked if she would step aside she was like "sorry that's all the time we've got today". She spent not even 6 minutes talking about the outage.

  • darrendaawesome on 09/11/2023 - 19:04
    +2

    Bye optus

  • AussieBahar on 09/11/2023 - 19:04
    +5

    Catch Connect?

  • StarPlatinum on 09/11/2023 - 19:04
    +13

    First they leak our data and prior to leaking our data they campaign against greater fine for not protecting data properly. Then this shit

  • LegitBox on 09/11/2023 - 19:04
    -1

    lol

    • StarPlatinum on 09/11/2023 - 19:07
      +5

      Sometimes optus has the greatest connection for a person lets not blame a person for a company not doing there job properly

    • boretentsu on 09/11/2023 - 21:38
      +1

      Fool me…you can't get fooled again!

    • nosrad on 13/11/2023 - 23:19

      Sad but its true.

  • kingwang on 09/11/2023 - 19:06
    +1

    no thanks

  • EitherWayUp on 09/11/2023 - 19:07
    +3

    100% of people will kick a stink, sadly only 1% will follow through and change providers.

  • HolyCr4p on 09/11/2023 - 19:07
    -2

    I am not with optus.

  • Maglia Nera on 09/11/2023 - 19:08
    +3

    as an over 20+ year Optus customer (yes I know), this says everything about how they view their customers

    thanks OP for posting this, and spurning me to move once and for all

  • Nedkellyinthebush on 09/11/2023 - 19:08

    At least Optus is giving something. Retailers like amaysim etc won’t give out anything and if you ask them they will pull out the t&c where they say they’re not responsible for Optus stuff ups. So the real losers are amaysim, Coles mobile etc users

    • wakie on 09/11/2023 - 19:15

      Optus owns Amaysim though

      • Nedkellyinthebush on 09/11/2023 - 19:20
        +1

        Anybody who read this and is an amaysim customer let’s flood their customer service with emails asking for compensation. They straight up dismissed my simple and fair request for extra data by pulling out an abstract of the t&c in a shameful copypasta. Let’s spam their emails in response!

    • BendBridge on 10/11/2023 - 08:29

      I bought a Coles Mobile prepaid SIM two weeks ago, so I get nothing :(

      • Nedkellyinthebush on 10/11/2023 - 08:41

        They will also get nothing from me in terms of future business, I’m done with them

      • paaj on 11/11/2023 - 13:33

        Coles Mobile is an Optus mvno. I believe they are getting additional data too

        • BendBridge on 11/11/2023 - 14:48

          Yes, I have just received an email from Optus Mobile a minute ago. They offered me 25GB for my prepaid 120GB 365-day plan - for the remaining of the plan. That's not bad as I still have 11 months to go :)

  • Grannular on 09/11/2023 - 19:09
    +2

    Shouldnt be receiving any promotion. Don't reward bad behaviour

  • Mahogany Granger on 09/11/2023 - 19:10

    Love free data. Too bad its optus.

  • dm02 on 09/11/2023 - 19:10
    +7

    Thank you for the post OP.

    This is absolutely useless for people who already have excess data they don't use. The only reason they're going with data is because in reality, it costs them nothing to actually provide given it's their network. Wonder what they're going to do for their MVNO customers as well - not just through other companies like Catch Connect and Aussie Broadband, but also Amaysim which they own (and who I'm with for my primary service).

    • Neoika on 09/11/2023 - 19:29

      Comment from someone associated with Everyday Mobile (Telstra).

      • dm02 on 09/11/2023 - 19:33
        +4

        If the assertion or implication is that I as a consumer can't comment on the services I use on a daily basis because I happen to work for another company in the same industry in a role completely unrelated to making public comment, I am thoroughly surprised

        • Neoika on 09/11/2023 - 19:36

          I think this is a good deal for SIM hoppers. I don't have an Optus service atm, but may port one of my permanent numbers to it for this deal and be ready for back to Boost. How come no Boost SIM as an alternative for an OZBer now?

          The key to any Telco is never recharge, never be loyal.

    • paaj on 09/11/2023 - 19:30
      +2

      Exactly. It's a token offer that costs them nothing except more pain when they get congestion down the line

  • kiwies555 on 09/11/2023 - 19:10

    Is anyone one know how to leave optus nbn plan without penalty? Im using thier modem so assuming I still need to pay off the modem ?

    • amaneight on 09/11/2023 - 19:28

      Talk to them online and tell them due to recent outage you’re planning to leave

      They’ll just ask you to ship the router for free

  • NinjaSniper85 on 09/11/2023 - 19:10
    -1

    I know the issues i have a telecommunication background :3

  • Kitchenhand on 09/11/2023 - 19:11
    +1

    shame you can get Optus sports free for 3 months instead of the extra data

  • paulcad44 on 09/11/2023 - 19:12
    +3

    Should be 50% off the monthly service charge for that month. it was an utter disgrace, this 200gb is a poor excuse for comepensation… burning ship…going down…

    • Khunaus on 09/11/2023 - 19:15
      -7

      … you lose less than 1 days connectivity and you want circa 15 days compensation? The entitlement from some is next level.

      • paulcad44 on 09/11/2023 - 19:16
        +4

        and im not even an optus customer :D

        • Khunaus on 09/11/2023 - 19:20
          -3

          haha noted…. lets be fair. unless you're a business (different story), you lost nothing and possibly gained some sunshine, or did some other things so no real big deal. Its no different to not using the service if you goto sleep, go on a holiday etc. But it sure will get blown out of proportion….

          • richrichie on 09/11/2023 - 19:36
            +7

            @Khunaus: Easy to comment when you are not badly affected (me neither), but for some people, you cant even do any work!
            Obvious examples: Imagine what those uber drivers can do without internet connection.
            Or people with optus home internet & phone bundle, and always work remotely.

          • pennypincher98 on 09/11/2023 - 19:59
            +3

            @Khunaus:

            you lost nothing and possibly gained some sunshine, or did some other things so no real big deal

            Just planting this here. Perhaps you don't have anyone to call and only use the internet for Ozbargain and Tiktok to think this is "no big deal", but most people live in the real world.

            • Daabido on 09/11/2023 - 20:45

              @pennypincher98: I must admit I never thought of the failed Paralympians. I just got on with my day in the real world.

            • Khunaus on 09/11/2023 - 21:28
              -2

              @pennypincher98: sounds like you're one of the entitled folk i referred to earlier….

              • pennypincher98 on 09/11/2023 - 21:34
                +1

                @Khunaus: So you're saying that if you can prove you suffered actual realised loss (financial, mental etc) as a result of the incompetence of Optus it's entitled to ask for $20 credit from which made $8 billion in revenue?

                You should become the new Optus CEO you're even less empathetic than the current one.

                • Khunaus on 09/11/2023 - 21:38
                  -1

                  @pennypincher98: hrmmmm "so you're saying" = another quality of the entitled

                  • pennypincher98 on 09/11/2023 - 21:41

                    @Khunaus: So you're saying is a question to clarify understanding. Entitled qualities don't include asking questions?

                    And besides you haven't answered the question? Maybe it's because you've realised how stupid you sound. Less time on Tiktok and more time educating yourself would do wonders.

      • richrichie on 09/11/2023 - 19:33
        +5

        The compensation shouldn't be only about the number of hours people lost connectivity, but also the wider impact during those outage hours.
        For some people, they could be waiting for an important calls/texts, or they can't work at all because of no internet, or they can't make important payment because their 2FA is text-based, etc etc. Doubt they will reimburse anything, so a discount on the monthly service charge seems to be a sensible compensation for non-business users.

  • test123123 on 09/11/2023 - 19:12
    +3

    Extra data is no use

  • Eugklng on 09/11/2023 - 19:13

    Optus needs to do a Boost type of cashback deal, then perhaps might consider

  • I Smell Pennies on 09/11/2023 - 19:13
    +5

    At an OzB meetup rn but just wanna say - Optus may as well not compensate customers because wtf is this. most customers won’t need this data!

  • indianregulator on 09/11/2023 - 19:15

    There was a time when people used to laugh at me for being on Vodafone, but now I laugh, oh how I laugh

    • T-man on 09/11/2023 - 19:26
      +1

      Vodafail day has not come yet

  • pikachupw on 09/11/2023 - 19:17
    +2

    It would be a relief if Optus simply offered a $20 credit towards a future bill payment (the credit would still be with Optus, and it could help retain customers). This 200GB seems like a bit of a joke to me.

  • noelhoi on 09/11/2023 - 19:18
    +1

    Salt 🍿 to 🍿 the🍿 wound 🍿

  • paaj on 09/11/2023 - 19:19
    +2

    Free data so there will be more congestion. What a dumb offer.

  • darthsparrow on 09/11/2023 - 19:19
    +1

    what are the chances of the network crashing?

  • GeoK on 09/11/2023 - 19:22
    +2

    What about Home 5G customers?

  • Fergy1987 on 09/11/2023 - 19:23
    +1

    Need a comment to neg…..so…..(profanity) Optus.

  • ozborgain on 09/11/2023 - 19:23
    +1

    Optout

  • sky6688 on 09/11/2023 - 19:24
    +1

    At least one month free for postpaid customer, just neg for OPTUS!!!

  • c2pv1ru5 on 09/11/2023 - 19:25
    +1

    what a joke

  • scrimshaw on 09/11/2023 - 19:25
    +11

    Things Optus are good at

    Giving free data away ✅
    Giving your data away ✅
    Waving your problems away ✅
    Keeping potential customers away ✅

    • MEDBEDb on 09/11/2023 - 20:09

      Optus. Stay away :-)

    • StarPlatinum on 09/11/2023 - 20:37

      U forgot one leaking data and ensuring that prior to it they actively campaign against better data protection laws

  • Whatisthatvelvet on 09/11/2023 - 19:26

    Thanks Optus. /s

  • aussie216618 on 09/11/2023 - 19:26
    +3

    2022 10m customers' personal data leaked
    2023 10m customers affected by the outage
    2024……

    • linkindan on 09/11/2023 - 20:12
      +2

      10 customers left

  • moorey on 09/11/2023 - 19:26
    +1

    So glad I moved to Vodafone (same same but different)

  • Sye on 09/11/2023 - 19:40
    +2

    How long will it take to download the internet?

    • tharlow on 09/11/2023 - 22:31

      It can be a lot quicker to upload yourself to the Internet. And then download yourself when you’re full, unless you’re a bot

  • tharlow on 09/11/2023 - 19:44
    +1

    I thought Optus’ impromptu digital detox was an incredibly caring initiative that really shows how much their customers are viewed as an extended family. But I don’t understand what this digital binge is all about… seems to be undoing all their good work?!

  • pennypincher98 on 09/11/2023 - 19:51
    +1

    I already don't use near my monthly data. An extra 200GB is worthless to me, especially when service isn't exactly fast and reliable at the best of times. This will just bottleneck speeds further. Been with Optus for 2-3 months and have never had so many issues before, and such reluctance from online and in store teams to actually rectify them.

    Will port out with the next 12m Boost SIM deal

  • Empharand on 09/11/2023 - 19:54
    +3

    Optus 👎
    I honestly think there should be a community vote to ban Optus deals moving forward, they're causing too many atrocities to be forgiven and should be respected on Ozbargain the same way they respect their customers…

    [Nothing against OP]

    • Empharand on 09/11/2023 - 20:16

      What do you think @scotty ?
      Might be a good PR / Marketing move for Ozbargain if it catches the attention of the media.

      • scotty on 09/11/2023 - 21:58
        +5

        PR for banning Optus? No thanks, that sounds like a bad PR for OzBargain itself. We do have a set of rules why a store is banned, but bad BGP update isn't one of them.

        • snappy1234 on 10/11/2023 - 07:36

          Thanks Scotty.
          I have my main number with Telstra
          but rely on Optus network [ Amaysim etc] for majority of my data, really appreciate being able to find good deals.

          Telstra is slow where i am currently.

    • Daabido on 09/11/2023 - 20:50

      Atrocities? Some of us lived in the dark ages before computers and mobile phones. Granted, we generally just sat in the gutter sticking berries up our noses for entertainment.

  • bailzwhat on 09/11/2023 - 19:55
    +1

    I left Optus after the data leak due to their poor handling of the situation. I had been a mobile customer for 20 years. Telstra has been great. The plans are slightly more expensive, but coverage and 5G access beats Optus hands down. People need to vote with their dollars - stop rewarding poor service.

  • Godric on 09/11/2023 - 19:57

    Anything being passed onto AussieBroadband etc, providers that use Optus

  • greygum on 09/11/2023 - 19:59
    +2

    We should all thank Optus for their kind offer and every Optus customer should declare 1st December at 9am as National Download Day where every Optus customer should try to download the free 200gb of data simultaneously.

  • zerog101 on 09/11/2023 - 20:03

    Bahhahaha #getrekt

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