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[AGL Energy Customer] nbn 250/25 $74/Month for 6 Months ($99/M Ongoing), 1000/50 $84/Month for 6 Months ($109/M Ongoing) @ AGL

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[AGL Energy Customer] nbn 250/25 $74/Month for 6 Months ($99/M Ongoing), 1000/50 $84/Month for 6 Months ($109/M Ongoing) @ AGL
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Cashback
ujwols on 14/08/2024 - 22:27 agl.com.au (1690 clicks)
Last edited 15/08/2024 - 11:28 by 3 other users

Pretty good ideal imo for existing energy customer. Was just finishing my 6 month with Superloop so great timing

They also have Home Ultrafast 1000/50 for $84 pm

AGL nbn plan 6-month offer: For new nbn connections only (including moving house).

  • Home Basic, Home Standard, Fixed Wireless and Fixed Wireless Plus: AGL energy customers signing up to any of these plans will receive $20 a month off the chosen plan fees for the first 6 months, then $15 off every month after that.

  • Home Superfast and Home Ultrafast: AGL energy customers signing up to either plan will receive $40 a month off the chosen plan fees for the first 6 months, then $15 off every month after that.

Offer ends 2 Oct 2024. Discount ends if you cancel your AGL energy. Acceptable Use Policy applies. Read full terms.

Internet Broadband nbn

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Comments

  • ozprg on 14/08/2024 - 22:37
    +4

    FYI, superloop requires 30 days cancellation notice.

    So even if you port out immediately, you would still need to serve the 30 days i.e. you will get a bill for the month.

    If you have served them advance notice then all good.

    • constipated on 14/08/2024 - 23:10

      This has not been the case the last 2 times I ported away from Superloop. Although the last time I did this was early 2023. So things may have changed.

      • Wolfenstein98k on 14/08/2024 - 23:22
        +6

        Things have changed

        • donman92 on 14/08/2024 - 23:56

          Prorata moment too I bet

    • burningrage on 15/08/2024 - 11:49
      +1

      +1. I got burned with this 30 days notice too resulting in a month having 2 NBN services (Port 1 and 2).

      So if you want to cancel, cancel in advance.

    • gzy2001 on 19/08/2024 - 13:51

      Don't pay that bill. Tell Superloop this is illegal under Australian Consumer Law:

      For services purchased through a subscription or membership, the business should not continue to charge the consumer, or deduct payments, for the period that the consumer can’t access the service. Reference

      and they will (and have to) waive it. This is how I got my bill waived with Exetel.

      • dm02 on 21/08/2024 - 01:26

        Not quite right.

        The key is "the period that the consumer can't access the service", not "chooses not to access the service".

        The ACCC gives a pretty good example right underneath your quote - e.g. if a gym can't be used because a water pipe has burst and the gym has flooded, the service can't be used, and thus you shouldn't be charged for that period.

        In your case, you chose not to access the service by choosing to change NBN providers. Exetel most likely realised it would cost far less to just waive the bill, rather than spend time arguing this point.

        • gzy2001 on 21/08/2024 - 15:57

          I get what your saying but there are still some fundamental difference.

          In this case, as soon as I churned out, Exetel emailed me confirming that

          • my service is already cancelled, (which means they I could no longer access)
          • and I am still billed for 30 more days.

          The key is that Exetel’s bill lists the item as “Broadband”, not an “early cancellation fee equivalent to 30 days” of any sort. So I should expect to reconnect within the 30 days, right? Instead, I no longer has access to the MyExetel online portal either.

          Hence in this 30 day period, I am billed for exactly the service beyond the cancellation date agreed by Exetel. Maybe I’d correct that this should fall within “Accepting payment without intending to supply”.

          It’s like when telling your current gym to cancel because you’ve signed up for another, they suspend your pass straight away while still demand for money.

  • Wiadro on 14/08/2024 - 22:37

    whos the reseller?

      • Wiadro on 14/08/2024 - 22:43
        +1

        yeah nah, id rather goto dodo before them

      • Ecr1 on 14/08/2024 - 23:07
        +1

        I think the AGL recently switched wholesaler to Superloop: https://telconews.com.au/story/superloop-reports-record-orga…

        • Trishool on 14/08/2024 - 23:10

          Are SuperLoop any good for FTTP?

        • Twix on 14/08/2024 - 23:19
          +1

          AGL Energy acquired and used Southern Phone for nbn services.

          Can someone please post an AGL nbn traceroute to see if they have completed the migration to Superloop. Redact your IP.

          The five-year, exclusive contract is expected to generate more than $30 million in revenue over its term and will see the AGL switch its backhaul arrangements to Superloop.

          • cse1024 on 15/08/2024 - 00:16
            +2

            @Twix:

            Tracing route to google.com [142.250.176.14]
            over a maximum of 30 hops:

            1 <1 ms <1 ms <1 ms ***
            2 12 ms 9 ms 9 ms 10.0.0.1
            3 * 9 ms * 172.31.20.6
            4 11 ms 13 ms 9 ms 172.31.20.9
            5 12 ms 9 ms 9 ms static-185.7.255.49.in-addr.VOCUS.net.au [49.255.7.185]
            6 * * * Request timed out.
            7 10 ms 9 ms 10 ms be1.bdr02.syd03.nsw.vocus.network [114.31.192.39]
            8 10 ms 9 ms 10 ms as15169.bdr02.syd03.nsw.vocus.network [114.31.201.18]
            9 10 ms 11 ms 10 ms 192.178.97.93
            10 9 ms 9 ms 10 ms 192.178.97.72
            11 11 ms 11 ms 12 ms 142.251.239.181
            12 * 147 ms * 192.178.244.212
            13 157 ms 145 ms 150 ms 108.170.230.134
            14 145 ms 145 ms 147 ms 142.250.208.115
            15 147 ms 147 ms 147 ms 142.251.79.39
            16 149 ms 145 ms 146 ms lax17s51-in-f14.1e100.net [142.250.176.14]

            Tracing route to superloop.com [99.83.228.67]
            over a maximum of 30 hops:

            1 <1 ms <1 ms <1 ms ***
            2 9 ms 15 ms 8 ms 10.0.0.1
            3 * * 10 ms 172.31.20.6
            4 8 ms 10 ms 10 ms 172.31.20.9
            5 20 ms 27 ms 21 ms 103.101.169.202
            6 21 ms 24 ms 21 ms as16509.vic.ix.asn.au [218.100.78.50]
            7 * * * Request timed out.
            8 * * * Request timed out.
            9 * * * Request timed out.
            10 * * * Request timed out.
            11 * * * Request timed out.
            12 21 ms 20 ms 20 ms af7d1d2af774e8d3a.awsglobalaccelerator.com [99.83.228.67]

            100/20 plan for $59/month for 1st 6 months (ending next month). I'm churning away soon due to a bill mix-up that their support team kept assuring me they'd fix, but haven't for over 4 months. Speeds were fine but latency/routing to some servers was sub-par compared to AussieBroadband. Thinking of returning to them via their new Buddy Telco spin-off, or maybe Leaptel.

          • ginger-gin on 15/08/2024 - 00:49
            +1

            @Twix: Fttn and still using Southern Phone as their backbone

          • smokeymr on 15/08/2024 - 08:55
            +1

            @Twix: Have had AGL NBN since May (100/20 $59 p/m) - still shows Southern Phone

            • Twix on 15/08/2024 - 10:08
              +1

              @smokeymr: Thanks for the feedback @cse1024 @ginger-gin @smokeymr. I wonder when it will change to Superloop.

        • 1r4n14n on 15/08/2024 - 01:45

          So did Origin Energy.

      • SickDmith on 18/08/2024 - 03:58

        Southern Phone.

        CGNAT?

  • 6079 Smith on 14/08/2024 - 23:09

    They were pretty painful to switch to, provided no information about the username/password details for my router and their agents on chat were just making nonsensical things up. Had to trawl through Reddit and Whirlpool to get the (fairly easy) answer about what username to use.

    This was back in Feb and I had a robust conversation with them afterwards so maybe they’ve fixed it since then.

    • KazaHesto on 16/08/2024 - 03:03

      I switched in June and they use IPoE now, no username/password necessary anymore

  • linkser on 14/08/2024 - 23:15
    +6

    Plus side for AGL is that they dont have a 30 day cancellation period and you can cancel via chat in the AGL app, no need to call.

    • beOson on 14/08/2024 - 23:17

      Good to know. Ty.

      • smokeymr on 15/08/2024 - 08:56
        +1

        AGL has been billing me in advance - so may be that’s the automatic advance notice…

  • beOson on 14/08/2024 - 23:18

    Tempting to switch if they are with Superloop. Is it gonna be better than Exetel?

    • Namidairo on 14/08/2024 - 23:23

      It would be… mostly the same?

      Exetel were acquired by Superloop some time ago.

  • bigbadboogieman on 14/08/2024 - 23:21
    +4

    Recently switched to AGL for their $59 100Mbps plan and the transfer went through smoothly. I have FTTN and have Belong router. Literally no action was required on my part. It just switched over. Speed has been good, it's been a month.

  • MJD91 on 14/08/2024 - 23:27

    How long do you have to be an energy customer for? I'm a gas customer and would bring over my energy for the deal…

    • ujwols on 14/08/2024 - 23:32

      The discount applies as long as you are energy customer, I think either gas or electricity is fine. I currently have both with them but will probably move electricity to someone else after couple of months, hope that should be ok

      • Namidairo on 14/08/2024 - 23:41

        I suspect they're going to send an invoice for 114/124 the next month if you do that.

  • quiteguy on 14/08/2024 - 23:51
    +4

    I live in SA. Last month I switched from superloop to AGL for a discount and my internet connection quality was immediately discounted. I couldn't connect to MS teams for work. Children started screaming as none of their online games worked. All the apps on the TV started timing out. The ping was around 250ms. I called up customer support. They did a reset if the NBN box from their side and as that didn't help, they blamed my modem, the cable connecting modem to NBN box, wallls in my home, everything else in the universe and asked me to wait for 24 hours before calling again. I called superloop the next minute and was back online in fifteen minutes without changing my modem, cables or walls. YMMV. For me it is never again.

    • hashtagbargain on 15/08/2024 - 10:19

      Damn based on your experience you should be negging this deal

  • Cheryhello on 15/08/2024 - 00:20

    FTTC here….. damn… nothing is in favor of us

    • Twix on 15/08/2024 - 00:23
      +1

      Most can change from nbn FTTC to FTTP. Check here.

  • danielh on 15/08/2024 - 07:31

    Please note that AGL puts you behind a CGNAT (Carrier Grade NAT) which if you are like me and use port forwarding, this is a pain to deal with. I ended up paying an extra $7.50 a month for a static IP.
    I also got $600 ($300+$300) rebate for being with AGL Gas and Electricity so that was a huge plus. Hopefully they still have that deal.
    For comparison to this current offer, my deal was $99 per month (plus the $7.50 static IP thing) for 6 months and then I think it goes up to maybe $109 a month (plus $7.50).

    • bargainzone on 15/08/2024 - 09:39

      All i had to do was a quick chat via the app and was given a public IP without any issues - no need to pay unless you need a static IP!

    • vpn14 on 15/08/2024 - 11:57

      same here. got $600 joining bonus, though $300 towards Gas account was credited after couple of follow-up calls.
      Not happy with the connection. continuous drops and outages especially in the last month or so. Planning to move to a different provider

      • tooniezz on 15/08/2024 - 19:35

        Got the joining bonus too as I'm their utility customer. First 2/3 weeks not happy with the speed either. Keeps getting drop out, then nbn doesn't work at all last week. Called them and NBN came next day - turns out the nbn cable and nbn box had issues! Got the main NBN cable & box replaced. Now I have no issue at all. Maybe if you keep getting drop out ask them to get NBN come check if something is wrong.

        • Nitrous on 15/08/2024 - 21:06

          I will be doing this. Lots of issues since joining past 6 weeks.

        • vpn14 on 19/08/2024 - 11:39

          yeah, have already contacted them and they are well aware of these intermittent outages. I don't have a connection atm :) but all good as per NBN website.
          The support guy admitted that they are flooded with cancellations.

    • draistlin on 15/08/2024 - 13:14

      When did you sign up? I tried calling them and they said that was the offer back in June, it’s now only $100 for gas and electricity.

  • yourmate22 on 16/08/2024 - 15:44

    I moved from AGL to superloop at the start of the y ar after dealing with far too many connection and service issues. FTTP and videos would buffer, VPN wouldn't connect for work, calls would fail etc etc. Too many times I would have to hotspot my phone to return to a meeting. I just couldn't deal with the instability.

    Ever since changing to Superloop I have encountered 0 issues. AGL are priced competitively but are just atrocious as a service provider. IMO not worth the money you might save.

  • anamul on 19/08/2024 - 11:09

    Moved to AGL NBN from TPG for the offer, what have I done. I get streaming buffers on 100Mbps plan!

  • saminn on 19/08/2024 - 11:44

    This is one of the worst providers I have ever been with. Switched to the 100Mbps plan 2 weeks back and starting last Monday internet dropped intermittently which continued till Wednesday. Was always told it was an NBN outage which never came up on NBN service check website. Guess what have no internet exactly today which is not even 1 week from last disruption and today is the same no internet as we speak and no ETA as this is again NBN outage. Clearly they have shitty infra, steer clear from them.

  • besttechadvisor on 23/08/2024 - 23:04

    AGL is the absolute worst ISP I've ever experienced.

    If they work for you, great. If not, they're horrible to deal with. Their staff don't know the difference between a modem and a router, they don't know what terms like CGNAT are, and their backhaul is horrible.

  • AndyRates on 04/09/2024 - 14:26

    Did the prices go up recently?

    • ujwols on 11/09/2024 - 21:18

      Nope

  • ujwols on 11/09/2024 - 21:17

    Finally switched to AGL , despite all the negative reviews here I have been getting awesome consistent speed of about 265/29 on this plan, may be I was just lucky.

    Can’t be more happier

  • TheLongestLurker on 19/09/2024 - 19:27

    Constant drop outs and horrible ping on FTTP NBN 250. Only connected two days ago and I regret it. I have had no issues with ABB, Superloop and Exetel before churning to this garbage. Not recommended based on my experience.

    • upliftcontrol on 20/09/2024 - 10:21

      Agreed, nothing but bad experiences with AGL on my end. I finally cancelled today, now trying to chase up the pro rata refund.

  • debo on 30/09/2024 - 14:45

    I've been on AGL Homefast 100/20 for 6 months at $69. It was about to revert to normal price $89 so I am glad I made the call to AGL (I was about to jump to Quokka 100/20
    $68 per month for the first 8 months then $88)

    so when I called they let me know about Home Superfast ($74 for 6 months) I said yep

    Re AGL performance I have been completely OK with them including service and billing

  • bigbadboogieman on 02/10/2024 - 10:20

    I have been using AGL for their 100/19 plan and cannot fault them. The experience has been better than other NBN retailers I have been churning away.

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