100GB HDD / Unlimited Transfer / 24/7 Phone Support / REAL SLA - $8/M Ongoing - ServersINseconds

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ServersINseconds

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  Moots on 16/12/2012 - 15:07

  Matt, I sent an e-mail with no reply to my answer.

  My plan includes SSL as your site say's, but I am not able to SSL my site. There's no certificate options or anything.. I called they said they'll try and get an answer but now I have to pay for it? It's included -.-

  • 

    Elijah on 16/12/2012 - 18:26

    +1

    The SSL mentioned here seems to be Shared SSL, a dedicated SSL cert. is expensive, I doubt they'd give it for free at this price…

  • 

    Store RepServersINseconds @ ServersINseconds on 17/12/2012 - 13:49

    Hi Moots.

    As Elijah mentioned, the SSL certificate is a shared SSL certificate, so you'll need to use the hostname for your secure SSL pages.

    The Business plan includes support for a personalised SSL certificate, which is $35 per year, and requires a dedicated IP address which is $5 per month.

    If you need anything else you should be fine contacting our support, or you can leave a ticket number here and I'll follow it up personally.

    Thanks.

    Matt Goodwin
    ServersINseconds

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  t25 on 16/12/2012 - 15:41

  is the customer support from australia or offshore?

  • 

    Store RepServersINseconds @ ServersINseconds on 17/12/2012 - 13:51

    Hi t25.

    Thanks for your interest in our services.

    Support is done by our team based in Australia, the US, India, and Germany, allowing true 24/7 support.

    We have native English speakers on our phone line at all times, supported by the rest of our team.

    If you have any further questions, please comment here, email us at [email protected], or call us on 03 9005 7723 any time of day.

    Thanks again.

    Matt Goodwin
    ServersINseconds

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  brocky2006 on 16/12/2012 - 16:22

  Anyone used this as a sandbox?

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  [Deactivated] on 16/12/2012 - 16:49

  +1

  I'm using rack servers and their customer support although prompt is subpar, rude guys that just want to be right instead of solving your problems,

  Me"Hi I can't access anything from my workplace"
  Rack servers:"Maybe you should make sure you type your password in right? [before we firewall you]"

  This was due to a staff member entering an email password wrong too many times, they blocked the entire IP and no one had email, I also explained this in a follow up, he made it clear he wasn't interested in further solving a future problem "It's working now"

  Just in case anyone follows up with a "how about rack servers"

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  stylecrime on 17/12/2012 - 15:22

  Picked this up, thanks, we'll see how it goes!

  • 

    Store RepServersINseconds @ ServersINseconds on 18/12/2012 - 14:16

    Thanks for trying out our service stylecrime.

    If you've got any questions, or need any assistance, feel free to email us at support@serversinseconds, or call us directly on 03 9005 7723 any time of the day or night.

    Thanks again.

    Matt Goodwin
    ServersINseconds