The 100/20Mbps NBN plan is $74 a month for 6 months and then goes back to $99 a month.
Shopback is also offering $200 upsized cashback on Optus nbn signups - Expired 23/2/24
Optus Plus Everyday Fast nbn 100/20Mbps $74/Month for 6 Months + $200 Cashback via ShopBack (Expired) @ Optus
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Apothecary on 23/02/2025 - 21:58 optus.com.au (1500 clicks)
Last edited 24/02/2025 - 09:23 by 3 other users
Last edited 24/02/2025 - 09:23 by 3 other users
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Yep the worst, I was with them for 25-30 years. I left 2-3 years ago and couldn't be happier.
Which provider did you go ? Thanks
I had a simlar experience though only 8 years - moved to SuperLoop about a year ago after optus finally admited (after many, many hour+ long calls / chats) they couldnt fix my zoom / packet loss issue. The minute SuperLoop came online the problem was resolved - strong reccomendation from me so far.
Ive done the rounds. Currently with exetel.
Previously been with superloop,pronto,leaptel.All have been great and compared to optus it's chalk n cheese
Yeah I left after the data breach too.. sigh
Bought my own modem and I just churn every 6 months
I remember when Optus cable came out we couldn't get it in our street because we had underground power lines. What a joke.
Can you clarify how there's a cancellation process in the first place? I've never needed to talk to the current provider when porting to another.
Depends on technology and provider. If we talking FTTP the new provider can port across your current service to them. This will disconnect your current service. Note your previous provider may still have a 30 day notice period.
What a lot of providers do instead is create a new connection and connect the NBN to another port in your FTTP box. This is where your need to call them.
The worst to disconnect from is actually Telstra. Your be transfer at least 3 times to disconnect. If you return the router via mail they will then claim the router went missing in the post. Telstra and Australia Post have a bulk post agreement. So no final scan. Just scan at sorting facility even thought its Telstra internal policy that the customer must ensure there a final scan at the final destination. It's the customer problem Telstra doesn’t know there agreement with Auspost.
Of course I'd not let a 20y customer go easily :p
Why wouldn't they let you cancel?
Same thing with that Telstra mob, terrible mistake going with them. Oh and their 4G backup is speed restricted and turns off once you pass a certain threshold (don't recall how much it was now, but it was really low)
Do you mind sharing what kind of excuse Optus gave to refuse your cancellation request? I’m with Optus, not very happy with their service too. It would be terrible if we can’t cancel it easily.
Mine was something like "we can provide a better offer" (but in reality it's not $x cheaper but rather downgrade the plan), "have a mobile plan together?" (but why!?), etc. I eventually just said "Let's make this easy, just cancel the service for me please".
What really tips me off during the cancellation process is how much words you have to communicate with them to do two simple things:
- cancel the service by the end of the billing period instead of instantly (the canned replies the operator used was sketchy as hell, no flexibility whatsoever)
- the actual cancelling process (had to fill in a "secure form" that looks like phishing AF, and again, canned replies to explain how service is going to be cancelled, but contradict with each other in some fineprints)Boggles my mind they do that. I recently cancelled my Superloop service, the rep asked if I would consider staying if they gave me a better offer to which I said yes. The offer wasn't as good as the one I'm looking at so the rep said unfortunately that's the lowest they can go. "All good please proceed with the cancellation" and it was done.
I had a crappy time trying to cancel as well, took me 15 minutes of back and forth telling them that I want to cancel and I was getting 'but we can offer a better deal' etc. They still were not letting me cancel, so I instead signed up for a new service with another provider and they did a churn request to get the NBN port (so I could still get 1000/40). I then contacted them and told them I have already changed providers and wanted to make sure my plan was cancelled, which was faced with about 20 minutes of back and forth of them trying to offer a better deal and to match the place I just signed up for if I'd come back. Finally got it cancelled after repeating the same sentance a few times.
Pretty crappy monthly prices tbh. Is Shopback the one heaps of people on here have had issues with?
One of my $99 cashback was rejected a year and six months ago, while another has been stuck in the "tracked" status for two years already.
I've had issues with all cashback companies, nowadays everytime I make a purchase through cashback I will record the screen to show that I've ticked all the boxes. It's a bit more effort but has worked everyytime I had to dispute.
So annoying having to resort to that.
Don't you get an email after your transaction from the cashback company saying that the transaction was tracked? That should be enough… I mean, they've acknowledged it…
what program do you use to record the screen?
Their terrible free modem and range extenders are their selling points Optus uses. You can sign up to their month to month plan but after realising their modem is terrible and the range extenders don't work, if you try to cancel, they will charge your for modem and extenders.
If you are their loyal customer for longer time and wish to have modem upgraded, same thing you need to sign up to another 36 months for it. Otherwise you can keep on suffering with their crappy third grade modem forever. Optus does not pay for loyalty and have no interest in their customers. They are only chasing numbers. NBN is cheap enough that if you shop around, you can get it for cheaper and buy quality modem yourself while still saving money.
Oh yeah now you're talking about their CPE, I recall that when I apply for CGNAT opt-out, they almost turned me down because I'm not using their modem, and they can't configure it for me remotely, or such excuse.
Literally just redeemed my $200 Optus NBN TopCashback offer… Though it was $89 pm for 120 days.
Watch out - Optus NBN's backbone isn't that better over ABB/Superloop/Leaptel/Launtel/etc., on CGNAT by default and no IPv6 whatsoever. Heavy users may experience occasion stutter (not speed limit - they're not oversell that much). Anyway I moved on right after my cashback is confirmed. Doesn't want to stay one more minute on it.
Also it seems many operations are still manual, including provisioning onto a different UNI-D port, which likely requires human intervention (i.e. you won't get connected within minutes/hours like a few others does).
Cancelling experience was a mixed bag - it has to go through the online chat thing where you better using their App or risking disconnect mid-way and have to start from scratch. It's a relatively convoluted experience and had to spend at least 5 lines of conversation (~3-5 minutes, don't forget replies are not instant on chatbox) to let down the guy who is trying their best to keep you on their service.
Anyone know what is the minimum days you have to be connected to be eligible for nbn cashback?
Just read the fineprints. Though I played safe and wait until the cashback website actually "confirmed" (actually I waited all the way until I get to submit a payout request) your offer before cancelling the service. The $200 cashback, in my opinion, is the only thing makes Optus NBN "worth it", and it would be a great deal of loss if cashback become ineligible.
$84 for 250/25 seems pretty good.
The Optus website doesn’t allow me to choose a specific date to activate the service—I have to contact customer support, which feels so outdated. I’m not sure whether I should activate it first and then ask an agent to change the date, or have the agent activate it and then confirm with ShopBack that my order has been placed. On top of that, the $200 cashback offer was shown as ending in an hour. The huge uncertainty, combined with Optus’s poor reputation, made me decide to give up on signing up.
I had a similar frustrating experience with Optus. When I contacted their agent over the phone, she insisted that I sign up through her directly. I mentioned the cashback offer, but she said she couldn’t provide it. Instead, she advised me to place the order myself and share the order number with her immediately.
After I did so, she suddenly claimed she couldn’t do anything, and my service was activated within 10 minutes—without any resolution. I had just renewed my service on February 20th, so I effectively lost a month.
To make matters worse, every time I reach out to their support, they spend more time reviewing my account and trying to upsell than actually helping.
iiNet Deal seems crazy compared to this. $40 for six months at any speed plan. Tempted to cancel my Optus plan which I have since 2009. And yes, they don’t value the loyal customer 😂
It’s only FTTB
Always see iiNet ads on fb but it changes the price when I click through the link. Am I missing anything?
Avoid at all costs. Absolute worst support I have ever experienced. They take hours and bounce you around multiple people who have no idea why you get transferred to them. Look elsewhere!
Their salary is probably based on the number of customers they serve each day and how many products they sell, which is why they act this way.
They take so long and bounce around because you're getting connected to India or Philippine call centre
Cancelled my service today. It was not an easy process. Lots of loyalty offers etc. The NBN connection itself was quite good.
It would be great if you can share some of the best loyalty offers :) Thanks
Oh I didn’t let them read me all the offers because I was determined to go back to my phone for a while. I don’t think their offers can be valuable for anyone on this site, just a hunch.
Looks like we have similar experience: whilst NBN connection was pretty good, can confirm that cancellation is not the most straight forward last time I took up an NBN offer with Optus. They kept insisting that they can offer a "good deal", only to find out there are lots of T&Cs attached (such as must take up their modem etc)
But $40/m for nbn100 is 1/2 price and under the others' in terms of money. NBN is NBN, so should be the same service if you don't need much support like I hardly contact my
provider.Deal expired in 2hrs anyways. Must be a LOST for them.
For your sanity, please don't ever sign up to optus nbn… One of the worst nbn ever… Super slow traffic during peak usage hours.. No money could ever tempt me back to using optus nbn ever again!
Which provider would you recommend for HFC nbn
I'm on HFC NBN and went from Optus to Leaptel, fast speeds and they have a local call centre. They're not the cheapest but at least I don't want to put my fist through a wall anytime I need to speak to support about an issue.
One with 4g fallback for those times when hfc shits itself.
That should just be your mobile plan for most people so i wouldn’t get too fixated on that.
As an added bonus they will take your your personal information and expose it to the Internet.
Any recommendations for HFC nbn? Have been on the 100mpbs plan with Optus over 2 years now. Okay service but plan to change 😀
ABB, Superloop, Exetel, Tangerine, Leaptel
Pronto - same as superloop
Just cancelled my Optus to move to More (using commbank 35% discount). The Optus agent was pretty good, didn't push too hard to try keep me. I had to say 3 or 4 times that I wanted to cancel, they made me fill out a form but wasn't as bad as some of the horror stories I've read on here.
Don’t do it. They sent me a modem even though I selected BYO. It was an eternity of calls to reverse the modem fee after leaving in 6 months
Wouldn’t even let me send it back 😒This has become even less appealing now that the $200CB has lapsed. Terrible value plans, and terrible customer experience.
Just give excuse that you are moving outback with no cables to cancel it.
I was with optus on my phone and internet for years. Please, I beg of you, stay away. Even if you find the best deal possible (I had an amazing zombie deal that eventually was shut down) it's just not worth it.
Optus were pretty decent when I had them last year. Must have been lucky given all the comments here. I had it for $75 a month for 6 months plus maybe 30,000 flybuys after being connected for 3 months? Took about a month after the 3 months to get the flybuys. I churned out the NBN and called to cancel. Naturally they tried to get me to stay I said no. All fine.
They try everything to put you on a 36 month plan. Was with them on a 50/20 and wanted k go on a 100/20 they tried everything for me to go on a 36 month plan. They try to sell me so new modem on. 36 month plan ven though I was using their modem.
I left themOptus used to be a clear second in my regional city. Now even Vodafone has overtaken them. Vodafone investment into their network is starting to pay dividends.
Optus/vodafone = chalk/cheese
Thank goodness for the NBN. I remeber the days when we were limited to Telstra and Optus for high speed internet 🤢
Not a jab at the value of this deal, but I'd avoid Optus if possible. I've always had terrible experiences with them in terms of:
- Billing (profanity)-ups (mistakes on their end / had to use a TIO complaint to get it resolved)
- Service reliability (Imagine a condom that works really well 80% of the time)
- Tech support (they tend to read scripts and not understand what they're talking about)
They also leaked my PII in that famous data breach.
They'd have to pay me (alot) to go back to them
Terrible service, terrible company, nothing good to say after 20 years of 100mb cable and then NBN, wouldn't let me cancel , took 45 minutes and threats of ombudsman, just to cancel month by month plan. Tried multiple times to lock me in with terrible "free" modem/router that you can't say no to. No deal