Gumtree Buyer Asking for Refund - Bar Fridge

We used to keep a bar fridge upstairs, have since moved it to the garage unplugged. It was in the garage for a couple of years until we decided we won't need it and sold it on Gumtree.

It was listed for $120, sold for $80. We plugged it in a few days before hand and it worked fine (it was cold). Then came the weekend, met the buyer at a service station (always meet at a public place), and that was the end of it, or so we thought.

Another few days got a call from the buyer, he said fridge worked for a couple of days then started making noise and no longer cold, he wants a refund. I told him it was sold as is, but would consider to work something out. At the time I was thinking about maybe give him $40 back.

Spoke to a friend later that night, he advised against any partial refunds for 4 reasons:

1) We don't know what he did, but we do know it worked before.
2) That's the risk of buying used, would he pay more if the fridge works perfectly fine for the next 10 years?
3) Compromising would just make it look like there's a known problem.
4) There's no consumer protection on private sales, especially not on used goods.

He has a point, but can feel for the buyer too (if he didn't do anything to break it). In hindsight should have use the $80 towards a new fridge.

Anyway, any suggestions what to do or just ignore him?

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Comments

    • Yeah, sometimes you just can't tell if something works.

      Got a fish tank years ago but it was never setup, new in box. When I sold it I had no idea if it actually works, and it wasn't practical to test it (would become used and have water running through the pipes and filters.

      Made it clear it was priced accordingly, if pump was not working or any leaks they have to deal with it. Buyer had no issue, never heard from him.

  • +4

    The buyer has confirmed it was working when they bought it. End of story, no warranty on gumtree purchases.

    You want a warranty? Pay full price for a new fridge.

  • You need to also consider that the fridge might be fine and the buyer to trying so scam some $$ back.

    If you want to clear your conscience you could ask the buyer how they transported it, exactly what happened etc.
    If you identify that he didn't treat it right, you can be assured that he broke a perfectly good fridge. Buyer's problem. Goodbye. Block Number.

    If you honestly believe that you could have sold a dud then $80 is a small price to keep karma on your side. (I don't believe that, but if you do, it's money well spent.)

    A $40 refund is also an option, but not a great one IMO: either you're both 50% ripped off, or buyer is getting a working fridge for $40.

  • I flat out refuse to meet buyers if they want to meet at servos or carparks. I know it doesn't really offer any difference to a house, cos you can just give a random address, but I don't like the idea of the person not showing up!

    Worst experience was i had a lady ask me to start driving and she would text the address once i confirmed i was in her suburb. I told her she was insane and cancelled the whole thing.

    • It might sound insane but the amount of no shows I get for stuff I sell online is unreal. I also won't hand out my address unless the person is leaving right there and then to come and pick the item up. 9/10 times it weeds out the timewasters and I never hear from them again.

      • +2

        Oh i mean i do the same thing. I won't give address until we've confirmed exact time, agreed on the price (assuming they're happy with the product and no surprises), and couple hours before we're supposed to meet

        But to ask someone to just drive and then give further instructions is a bit nuts

    • Yeah had a weird one like that, seller suggested to drive till you're in my street then text for the address. I wanted their number before I left.

  • Very lucky you met at a public place. I always give out my address but after your experience maybe I should reconsider especially for electrical items and non free stuff.

    • +1

      Yeah, but not always possible, especially bulky items.

      This one is a bar fridge, had it been a full sized fridge then it would not have been practical to meet else where.

      Guess the lesson is always remind the buyer the risk of buying used appliance so they are fully aware what they are getting into.

      • +2

        Not your role to pint out the obvious to someone who already knows the obvious. Or they would not be shopping GTree.You owe them SFA

  • ignore them - used sales are presumed 'as is' - meaning no liability or refund if you don't like it after you get it home

    even refunds for new products are only required by consumer law if the product failed to work as specified and expected for a new product

    for a used product it's caveat emptor - let the buyer beware - all the way.

    block their number.

  • -1

    Did you say in the ad it was sitting unused for two years? That would be a warning sign to me.

    I agree with a few of the posters above Moral vs legal obligation. Just give the guy his $80 back and consider it lucky you didn't have to dispose of it yourself.

  • I reckon the buyer didn't let the fridge sit after transporting it. Admittedly if it was working/cold when the buyer inspected it there's not much recourse that they have.

    It's an as is basis.

  • I don't sell things on Gumtree because I cant stand all the scammers and bullshit artists but when I have sold things second hand in the past, I would show that it was working and make sure the buyer saw that and agreed - after that there would be 0% chance of any refund.
    Might be a bit difficult at a servo though.

  • I reckon the buyer is after a discount (might even be on this site)

    • +1

      Might even be in your room right now.

  • If they got back to me the same day to say it doesn't work I would be sympathetic to such a request (maybe). But a few days later, no way. second hand goods, no warranty. It may last 1 more day or 20 years, You are paying lower prices due to this risk.

  • +1

    At the time I was thinking about maybe give him $40 back.

    Why would you do that? If they wanted a guaranteed product, they should have purchased new.

    • -1

      Probably a knee jerk reaction, $40 is not a lot and if I can make him go away I still have $40.

      My friend persuaded me to re-think.

  • Does he know where you live/work/full name? If yes, I'd be tempted to ask him to give it back for the refund (who knows what sort of looney he is!). If he doesn't know anything about you, I'd just block him and move on….

  • +1

    Had similar problems when selling a soundbar on marketplace. Came over, they even tested it, I told them my daughter was asleep at the time prior to them arriving to test, they said that was okay, they tested it to what was acceptable to being loud, they paid me and took the item. They then contacted me 2 or 3 days later saying they turned it up louder and there was a tinny bass noise or rattle, and sent me multiple videos of this. I told them I sold it as is, they accepted that my daughter was asleep prior to coming and tested and paid me then rather than arranging another time to test. They straight out told me they would bring it back and haven't done anything to it in those 2-3 days. I told them I sold it to them as is, and everything I stated above. They were not having a bar of it

    TLDR: purchased soundbar and tested and paid, not happy with quality of sound 3 days later of buying and wanted a full refund, blocked nunber and nothing since

  • -3

    Legally, you’re not responsible - caveat emptor and all.

    That said, if I sold an old fridge for $80 and it died two days later… I’d think I'd probably just give him his money back.

  • I sold a perfectly working iPad. Guy called up next day saying it didn't work. I offered him a full refund in exchange for the iPad. When he returned it, he called me all the names under the Sun, saying if I knew it was legitimate I wouldn't be giving his money back, on and on and on and on. Turned out his company uses a special overlay template on the iPads and it wouldn't work. I couldn't get rid of him fast enough. Sure as sugar, it worked perfectly and continued to do so for several years after. F him.

    If it happened again, I would tell them to take it to a repair shop.

  • moral of the story never exchange at your premises otherwise op would have another layer of mental burden, good on you op, just move on and be done with it, things could have been trickier, now you lose nothing but a fridge you wanted to rid of.

  • Don't invest any more of your time into this fridge or the buyer of a $80 fridge. Block and move on as life is short.

  • If you feel like you should offer a part discount, I wouldn't want it back, but would say I wanted a photo of it at the tip or similar to confirm it wasn't working before I transfered it.

  • +1

    That's the risk on gumtree. No refund

  • Same thing happened to me selling some alloys/mag wheels. Guy tested them before buying. Next day, wheel shop said they were not for his car. Agreed to partial refund. Then he mentioned he had four other sets in his garage, lol.

  • Haven't responded to him, but probably can consider the matter self resolved.

    He sent a text saying he wasted hours trying to fix it, he swapped some parts and the fridge made no sound and no cold air.

    It's unclear what was replaced, or if he bought new parts (unlikely) or using parts he already has.

    He also sent a photo of the fridge along with a pile of other bulky items awaiting council pickup. Not sure if it was staged or he actually chucked it. Anyway the photo implies he threw the fridge away, so there's nothing to refund. Even if he later take it back, he has made it worse than it was.

    • My money is on the transportation. Something must have came loose; it’s unlikely for people to go through this much trouble for $80 these days. Depends on how much I like the buyer, I could see myself refund 1/3 of it, for saving me a trip to the tip.

  • +2

    When buyers ask, I always tell that my items have a driveway warranty. As soon as their car leaves my driveway, shit's finished.

  • tell em politely no .

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