A crazy good offer here that’s likely a mistake and won’t last long.
Links to both cards:
https://marketplace.qantas.com/au/p/the-card-network-digital…
https://marketplace.qantas.com/au/p/the-card-network-green-c…
Any questions, check out the FAQs - Credits to WookieMonster
Enjoy!
People thinking a faceless company would do the right thing…
Same. Bought only 2, no extras. Cancelled - not OK.
Honestly, I wouldn’t be surprised if Qantas points suddenly disappeared tomorrow, with the money refunded back to the original accounts. Then the people who actually used the cards might be the ones asked to pay the difference. Just feels like anything could happen at this point.
Paid for 3x , received 3x no extra. But now, all the cards are disabled from wallet. What a shit show.
Cards suspended. Didnt get extra and bought 2x500 only. Theyve reversed transactions.
Refunds incoming???
Refunds should come but unlikely to be anytime soon. You should have expected this if you want to hold the cards.
Do your 10 original ones have the IA status as well?
My first order of 3 cards, I used to pay the ATO (no duplicates), are now showing "Credit for Pre Authorisation Amount" and the actual charge to the ATO, and changed from AC to IA, I wonder if those amounts will be reversed, so that I still owe ATO money? My later card orders had duplicate cards, which I didn't use, and they are all now IA.
@Anna8: As far as i know, the card issuer can ask merchant to reverse charge if fraud is suspected/confirmed.
"Credit for Pre Authorisation" is TCN's standard ledger entry to reconcile pre authorisation entries. It comes together with the actual charge being settled, as the settlement will require a separate entry. Nothing special there.
Bought 4, got 4. Used 1 fully, 1 partially and now all cards blocked and all 4 have IA status.
How can we use it online do you know? We dont have name on the card? I could not use it to purchase anything online
All cards have been deactivated so you no longer can use them.
I managed to use them all online. I just inputted a random name for all transactions.
Some websites/retailers/energy providers did not allow these cards. Most did.
I try both Qantas and Big W online, it did not work even the card is back to be available.
Bought 2, got 2. Both inactive now. How are they going to resolve this?
Probabaly cancel. Review orders again to see what was used and reissue accordingly.
As expected. They messed it up in the first place and now have made our life miserable by cancelling all the card even the ones that we deserve and wants customer to chase them back. 🤬
I called TCN, they are still working through it with no ETA of when it will be resolved, the customer rep said would be easier to just refund everyone, but was just his opinion
I will prefer that instead of call them and wasting my 15mis waiting for them to answer my call.
Thanks for the update.
Bought 1, got 3 but only made sure to use the one I was entitled to. Now they've suspended it with credit still remaining on it ffs.
My speculation is the load caused extra compute services/servers to be spun up (autoscaling) and caused duplicate processing of messages/requests (inadequate locking/safe guards for double processing).
Theyve probably have to work with qantas to get an extract of legitamte purchases to reprocess messages. Or if they can replay the requests, then they just bugfix and replay.
If you paid for 3 & received 10, how would you know which ones are the duplicates if they are all the same type & amount?
They cant and they wont, that's why they just IA all cards. Easiest way would have been just IA and refund all of them, but TCN has (intentionally) dragged it out too long and it would be a huge loss for QF to do that.
You wouldn't. That is why it has always been safer for the consumer i.e. 'us' to use all the cards you can and be ready to repay any back if necessary.
Imagine the alternative scenario where you don't use your cards/or use only the number you purchased. What if the ones you didn't use were duplicates and sent to others as well? What if the duplicates were used by others? The onus would then be on the consumer to prove they didn't use the cards and deserved a refund.
For those who used all their cards the onus is on the corporation to find them and justify the additional charge.
Does not pay to be kind to a faceless company. They will do whatever is the simpliest and cheapest for them, which in this case is to block all cards whether legitimateor duplicate.
Agree.. Should have used them all.. if not at the least one extra..
Apparently some people have higher moral standards and prefer to be at the mercy of big companies/financial institutions. Cant really blame them for that though.
I applaud their positivity. In fact it makes the world a better place with those people around.
Universe would be pretty sad if everyone had my pessimistic jaded world view.
They have insurance for things like this
Moral and religious standards to be precise.
Religion teaches that use of someone elses money is prohibited and you are only entitled to what is truthfully yours.
And then there is what comes around, goes around. The universe is in balance. If you spend money that is not yours, it will hit you in places that you would never expect like the financial costs of a natural disaster, car breakdown etc. Im sure most people has a story for that
@easternculture: You are free to your own faith. However if we are going down this line, religion is also responsible for cancer in kids. Truly a balanced universe in that.
I avoid breakdowns by not having cars out of warranty, frequent servicing and maintenance. I guess others just like to leave these things in the hands of a superior being.
@abetastic: Some religions view cancer or sickness as a test or mercy, even as a means to enter heaven as a reward of having patience.
Im sure you have been in a situation where you got a unexpected bill or expense.
World is in balance my friend. The same way you take peoples money unlawfully, you will experience a negative life event somewhere down the line. God can see and hear everything and doesnt forget, always remember that.
Most people paid with credit cards, it’s a pretty straightforward chargeback. I would wait for a few days, attempt to contact TCN via email and if nothing, chargeback. Send the bank this thread.
Well unless you have 0 value in your QF account, doing a chargeback is pretty much asking to be banned. You will still need to go through QF to sort it out/reverse the ban. Might be easier to just use up everything and let them chase after you instead.
It would be pretty costly to find out given everyone purchase different amounts and quantities, some have used up all while others are still unused
So my feeling is they will do a full refund of all the orders first
whether they will chase back any used amount is a question though
They use AI these days, and you wonder why AI is a multi billion dollar business.
The days of being costly is over. Just extra workload for IT department
i doubt a company that can't even handle a bump in concurrent users will have invested much, if at all, in AI.
@ltwo: main issue probably not only whether they have the capital to invest, but whether they are allowed to use any AI tools for these sensitive data
the company that I used to work for (and believe with many other big Aus companies) are quite cautions in using AI tools, especially sensitive customers and financial data, only a very few AI tools (eg. Microsoft Copilot enterprise) have been approved to be used (and strictly no customer data allowed)
@littlesoldier: Qantas uses AI to send emails to customers, specifically chatGPT. There was a news article about it
@easternculture: who knows, while I do believe chatGPT in particular should be one of the best AI tools
to allow the data to flow into chatGPT for processing (eg. sending emails)
they must be opening APIs or data connections
and this may cause security holes for hackers
I used 1 on my electricity bill and I checked their website looks like it still shows paid. 2 I used on strata fees worst luck their web site takes 3+ days to show anything so no idea. I will be curious to see if they all get reversed in the end.. I would hate to be a staff member in TCN who is helping to deal with this Sh.t show..
Without having to read all the above comments, if we have IA status in the tcn app and unable to see card info, are we just waiting for tcn to cancel and reissue or they will just refund the orders ?
we have no idea at this stage what TCN are planning to do.
if you are in urgent need of the money (which you probably aren't if you are buying gift cards for Qantas points), then it's best to give them a call.
Anyone in urgent need of the money would have already used up all their cards over the weekend lol.
If we can as we are unable to see card info. Willing to pay off my ato debt and council rate
@yht: They have been working perfectly fine most of the time over the weekend. If you didn't try hard enough then you probably dont urgently need the money =)
@timedzone: Didn't work for me. Not sure how hard I tried, keep refreshing the app every few hours in the weekend, no card info was avail.
@yht: Did you try logging out and back in? Did you try using both android and iphone? Did you try redeeming to a different phone number? I believe most of us here were able to retrieve the card during the majority of the weekend.
It’s not too difficult to list up order amount per customer then compare it with the used amount.
I reckon it would be:
1. If your spent amount is less than what you purchased: unblock the cards to the point you paid and cancel the rest.
2. If your spent amount is equal to what you purchased: Just cancel what’s remaining.
3. If your spent amount exceeds what you purchased: No idea - SWAT team knocking your door?
I'd rather do this than deal with cancel all the things & chase up above cases & do all accounting and reconcile.
SWAT: open the door!
This is such a mess… Can't work out if it was good or bad that I didn't use any of my cards yet
I'm getting a "Card is blocked" message on my TCN links
Ordered 2, received 6.
Status - 5 Blocked, 1 shows Insufficient Amount to Proceed.
Haven't used any - Not even the ones I paid for - Hope it is resolved quickly
I just checked the app and my cards say "Status changed from AC to IA".
My bonus cards all show as blocked when trying to send a link to activate
So I have the correct number of cards now
I should have used them all up over the weekend, but I'm sure they will recover the funds
Ordered 1 received 1.
successfully activated and added to google wallet
Showing 'suspended' now
What a joke. Hopefully they at least honour the Qantas points to make it up to everyone for this farce
Scrap my earlier post
Even my correctly paid for cards are not available to use totaling $15K
AFCA complaint raised, asking for the cards to be made active and for compensation since Friday for RBA cash rate + 6% which is around $4 per day
lol keep us updated please.
AFCA? I am very curious who did you complain about in your AFCA complaint.
I put in Qantas knowing it was wrong as TCN, Vii do not come up.
I then tried a live chat and they confirmed that TCN are a member of AFCA, so for future reference you have little rights with any issues with TCN
While I am sure they will fix this issue during the week, with either a full refund of all cards, minus those used, or reissuing cards the lack of communication has been disgusting.
An email should have been sent out Saturday morning, saying there is an issue with an ETA to fix it.
Sadly, it's either a credit card chargeback or VCAT..
I want my 45,000 QFF points so I'll sit and wait. If it goes longer than a week I may fork out the $250 for a VCAT complaint for compensation for a laugh
When did TCN become a member of AFCA? You get that info from AFCA live chat or what live chat? I am a little confused. Previously neither TCN nor Vii was a member of AFCA.
@timedzone: Sorry typing too fast, they are NOT a member of AFCA so it's not easy to raise a dispute, except for your local small clams court such as VCAT etc
@gimmedealspls: Yeah and Qantas shouldn't be a member of AFCA either, at least not the marketplace department. Their super branch should be.
As I said in an earlier post, AFCA has no jurisdiction over TCN cards issued by Vii at all. Some of TCN's cards are issued by EML, who is an AFCA member and EML might be able to get TCN to do something if you have issues with those cards.
@timedzone: Yes I raised it for Qantas Super and just to get the complaint in there, but hen used live chat to confirm if TCN/Vii etc was in there. Missed your earlier post.
I emailed TCN tonight but not expecting a reply
I'll call them tomorrow, just to get a name and I'll file a charge back dispute with Amex, it's literally a few clicks and screenshots and will take less than 5 minutes.
By the time they look at it, I suspect the cards will be refunded
The lack of communication from TCN is disgusting
Tempted to get an ASIC report just to send a letter to the home addresses of the directors.
@gimmedealspls: I would strongly advise against that if you have points in your QF account. A chargeback on a marketplace purchase is highly likely to lead to an automatic account suspension regardless of its merits. Surely you should be able to sort it out eventually but it might give you a bigger headache than chasing after the refund. I am sure Qantas will refund you if they decide to go down the cancellation route. I would just wait it out for now.
@timedzone: Yes I have a very large QFF balance - Thanks for your feedback I'll wait then as my credit card statement period is 3 weeks ago, so I have time up my sleeve.
Thanks again
All 4 of my cards just changed status from IA to AC, which had changed from AC to IA last night.
couple of these 4 cards were added into Apple Pay prior and now just showed a pop-up message saying the card is avail to use.
Interesting. So youre able to use the cards now? Does thisinclude any duplicate cards?
yep, they're working now.
I’ve never received any duplicate cards :(
Can you use it online? I used it at Qantas marketplace and bigw but it did not work
TCN replied to one of my query, where I used the card over the weekend for ATO payment. (FYI, In the app, the error message is "Swap EAID is null". )
TCN said: "Upon checking, we can see that your card is already within your mobile wallet and it has been used successfully……..Currently there is a network issue occurring for the cards coming from QANTAS. Sorry for the inconvenience……."
Regarding the rest of my other 20 gift cards that I paid/purchased and cannot be redeemed, the reply was
"…..Our team is still investigating and working on this issue…..This is happening for all cards coming from QANTAS……please kindly wait for our update in the separate emails accordingly……."
An initial email would have been nice from them…..
I spoke with TCN customer service, and they’ve confirmed the transactions will be cancelled. Qantas is expected to issue the refund within 7–10 business days.
One of the cards I partially used was still under processing, but that’s now been cancelled as well—TCN rejected the settlement. So the transactions are currently being reversed and sit in a pending status.
Fingers crossed we’re able to keep at least some of the points!
What about payments already made to the ATO? Would those transactions be reversed/cancelled?
Honestly, I have no idea how they’re going to reverse all this. The agent I spoke to couldn’t really explain things clearly, so I’m still trying to make sense of it myself. I’m currently on hold hoping to get through to another agent—let’s see if the next one tells the same story or something completely different.
Yeah would be stupid and funny if ATO hit me with interest charges because these payments didn’t go through.
Sadly, not that easy to pursue these guys as you can't raise an AFCA complaint. So your options are a chargeback or taking them to small claims in your local state.
Compensation should be the RBA cash rate plus 6% which is what most banks use when they have stuffed up
They have until Wednesday and I'll simply do a credit card chargeback and let Amex sort it out
That is pure BS from CS, there is no way for them to reverse any transactions already authorised on the card unless the merchants willingly cooperate.
Good luck reversing my Coles grocery shop lmao.
@abetastic: I’ve made the payment through Deft for the strata. I’ll believe it once I see the transaction reversed. Until then, I’m holding onto hope
@Alwyl8: I made a payment through Deft for my strata too. Has yours gone through yet? Mine hasn’t, I don’t normally take any notice of how long it takes.
@abetastic: If only we knew; "feed your family for under $10" is back for a limited time - Credit with Curtis Stone
Bugger, it is a S***y waste of time
Is the agent Aussie-accented or from Manila? If it's an Aussie, the story could be true.
Pretty sure I was routed through Manila tonight. After another 30 minutes on hold, I decided to call it a night. I’ll give it another go tomorrow morning. Hopefully I’ll get someone with an Aussie accent this time!
I had 8 legitimate cards and 3 additional ones, and now I’ve been locked out of all of them—even the ones I genuinely paid for. All the transactions were fully settled, not just pending on my credit card. This thread is meant to be about fraud—so who’s really committing fraud here? They’ve taken the funds, cut off communication, barely replied to emails, and cancelled every card without proper explanation.