A crazy good offer here that’s likely a mistake and won’t last long.
Links to both cards:
https://marketplace.qantas.com/au/p/the-card-network-digital…
https://marketplace.qantas.com/au/p/the-card-network-green-c…
Any questions, check out the FAQs - Credits to WookieMonster
Enjoy!
They’re not rejecting settlements. I’ve had four transactions settle after the time the card went to IA and at least one of those was in the last hour.
I've used it at restaurants over the weekend. Are those bills now going to be un-paid? Would be sad for those establishments.
Should we complaint to Qantas ?
You can try, but they are very very very slow
Money taken from my Amex credit card for payment, but no points, and no email from Qantas at all. Does this mean I should just wait for up to a week for the refund now to happen?
or a month
Chargeback? but might be difficult since the transaction was processed by Qantas.
If it had been directly with TCN, the chances of success might be higher or am I mistaken?
Doesn't matter who it is for a chargeback it's simply for "goods not received" and the credit card provider can chase up with Qantas/TCN/Vii etc
I’m pretty sure once Amex sees all these chargebacks rolling in, they’ll get the picture. This is clearly a broader issue. It’s highly unlikely that TCN would selectively honour gift cards for some and leave the rest of us hanging. I reckon they’ll either reissue the cards to everyone or cancel the whole batch and refund across the board.
The tricky part is figuring out what happens with cards that were partially used. Still not clear if they’ll reverse the full amount or refund minus whatever was spent.
Interestingly the cards that you pay for with points are back on the website… So they must be trusting the backend to handle those now. (admittingly not many would buy them so much smaller load)
Well in that case we should all leave a review for them to address the issue faced by us.
At the bare min, they(TCN/Qantas) should have sent out some sort of email acknowledging the issue and the fix that they are working on with some timeline.
Not even one Google review left so far in relation to this issue
URL for this?
I used one card out of about 16, can see they have reversed the successful transaction on the card, one was a Council Payment one was paying an energy bill. So looks like they are reversing and maybe refunding? Not sure what will happen to those who have spent in store or physical items, what a mess.
Actually maybe not it just says credit for pre-auth amount so maybe the payments have gone through?
30 minutes on hold before it goes to a voicemail. If anyone gets through and can give an update please let us know
I got through and logged a case. Was told that will communicate within 48 hours. Also, contacted qantas who asked not to activate cards as they are working through it. Provided them what was used and what is owed to me. Waiting for reply.
The silence from both TCN and Qantas is a bit ridiculous. It’s been nearly 100 hours since it went ‘viral’ and got shut down and there hasn’t been an email at all (even just a simple acknowledgement).
They know they can get away with it and mainstream media won't care…
Qantas no longer cares about their customers
Sounds like they are trying to match up Qantas marketplace transaction and Gift Card sctivated/used. Maybe a refund for those gift cards yet to be activated.
Call went through in <5 mins surprisingly. Sounded like the agent was well aware of this issue. Ticket created and was told to expect a reply / reactivation in 48 hours.
This was the response from TCN Customer Service, they’re refusing to take responsibility for the issue and are simply redirecting me to Qantas
Thank you for your email.
We sincerely apologise for the inconvenience caused.
As the gift cards were purchased through Qantas, any request for a refund will need to be directed to their support team.
Unfortunately, we are unable to process refunds for gift cards issued or sold by third-party providers.
Should you have any other questions or need further assistance, please don’t hesitate to reach out.
I rang qantas for a laugh. They knew of the issue said they would investigate and logged a case. Got a call a few hours later saying to ring TCN.
I am going to do a credit card chargeback now as this is beyond a joke
But yes qantas is responsible as they sold the cards.
I may try a qantas complant first as I dont want to lose my QFF account
Had the same response here. I don't actually believe that either Qantas or TCN have any intention to rectify the issue.
Also doing a chargeback with AMEX.
I suppose it makes sense to contact Qantas if a refund is needed, since they sell them…. The problem is how would Qantas know my prepaid gift cards aren’t working, as they were technically “delivered” from Qantas perspective……
I can see the money in ATO account now… I hope they won’t get reversed.
same here
I paid on Friday and still hasn’t arrived… Fingers crossed
Is it Qantas or TCN that I should call? I had not acitvated any of my cards (all bought legitimately, didn't receive any unpaid for cards) - they have this message to the linked TCN website: Card is blocked
In this case, do a charge back for goods not delivered. Will be quick and painless. Yes, you will loose points, but trust me, any points lost is not worth the hassle.
Try your luck with both. They'll tell you to speak to the other.
I know, it will be a loop. That is why chargeback is an option.
A chargeback is pretty much your only option. Qantas blame TCN, TCN blame Qantas. At times an agent from either company will pretend they will fix the issue and "raise a ticket" which will go nowhere.
As TCN are not a member of AFCA you can't raise a complaint there to get it resolved easily and for free. So the only other option is a claim in your local Court such as VCAT, that costs to apply and has a 1 year wait….
You can of course obtain an ASIC report to get the home address of the directors of TCN and send a letter asking the issue to be resolved, but that takes time.
Chargeback is the best and only option and to avoid TCN in the future!
I purchased two cards and received four. I added them to my wallet but didn’t spend anything. All four have been deactivated by TCN and I’ve deleted them from my wallet.
I’ve just sent TCN an email detailing all of this and letting them know I’m not happy about their lack of communication. I received an auto-response.
TIP: Your customer reference number is on the support page in the TCN app so make sure to include that in your communications.
Sounds like it's time to try and get some media attention on to this if Qantas/TCN are both handballing to one another and most of us seem to be at a net loss right now.
This had all the hallmarks of 7news gutter journalism.
Inflation bitting hard? Qantas can help you with your bills and your holiday plans!
Headline next day will be something like: Australian evil corporation defrauds honest consumer.
Being honest certainly doesnt help when dealing with big corps. If you have used up all your cards you would be eating popcorns watching the shitshow. It is always better to get chased for money than chasing others for money, especially when the power disparity is huge.
Yep I highly suspect the bonus cards used will never be chased up
@gimmedealspls: That would certainly be the case if TCN had cooperated more actively with Qantas and IA-ed all the cards on Sat. QF might have issued a blanket refund on all orders regardless of if the cards have been used for the sake of saving manpower. However TCN decided to drag it out for its own benefit and the loss is now too big for this simplest solution.
I would still assume there is a good chance they will not chase up the over-spent orders, but even if they do you have nothing to lose. You might even be able to claim some compensation for the emotional damage LOL.
@timedzone: There is a myriad of things you can do.
with a red tail image in the article
Before doing a credit card charge back, as I'm worried it may impact my QFF account, I rang TCN.
Asked for Qantas order numbers, blamed Qantas for the issue.
Said would raise an escalation with the accounts team, I asked for compensation, and was met with a silence, but he did create a ticket and emailed, me and I have replied with my compensation request.
Said it would be reviewed in 48 hours.
I asked if any other customers have had cards reissued/fixed/refunded and he said "no"…
Will update if they ever get back to me and if I submit a CC chargeback
The CSM I talked to did not blame Qantas and confirmed that their IT team still working on it. I won’t consider chargeback until maybe one more week later since I want to keep the QFF points and that TCN confirmed to me in writing they are working on it.
Here’s the email I received:
“At the moment, we are experiencing a system issue affecting gift cards purchased via Qantas, which is causing them to be automatically blocked. I have escalated this matter to our IT team so they can work on resolving the issue with your gift cards. We will provide you with an update as soon as we receive a response from them.”
The issue is the conflicting information and lack of information for the issue. TCN could have easily emailed everyone with an apology and timeline but the silence is deafening. I also want to keep the QFF points and my account intact.
I'm not holding my breath for a reply but yes a chargeback is the last resort
you actually believe it is a system issue ?:)
It is not. It is blocked on purpose.
Exactly but they are not going to say that
I probably would not ask for a charge back until not able to resolve for a few weeks
just lodged a complain to qantas marketplace since I purchased giftcards from them, and they should be the one responsible for products accessibility
also having a feeling that they are the one notifying TCN to make all cards to IA
Me too, received generic respond that they will get back within 3-5 business days
Interesting, I just receive notification via Samsung Pay that the card is activated.
Likewise on Apple Pay. Status on app shows switched from IA to AC (whatever that means)
Got this email from Qantas - at least they confirm they are working on it:
“ I sincerely apologise that you’re experiencing difficulties redeeming your gift cards ….we are currently in contact with the relevant team regarding the ongoing issue with the gift card provider, The Card Network. As soon as we receive an update from them, we will get back to you promptly. Most issues can be resolved in around two (3) to three (5) working days.”
Just got a notification on Apple Pay my card got reactivated again too.
Seems like card activated by early Saturday can be used now….still have many more gift cards blocked.
Seems that they are fixing the issue. Correct number cards are active.
It looks like they have fixed it!
All mine still blocked, except one which say
"Status changed from IA to AC" but with a date of Thursday 31 July 02:27
I’m pretty sure AC means active. Mine changed over at 02:39 so they must be working through the backlog gradually
Okay the cards I actually paid for have switched back from IA to AC and the duplicates remain IA. Seems to be resolved(?)
Well, the card that I have managed to activate in tcn app, now is avail and used it for ato. But the ones that are not, still blocked !
Same
I ordered 6 cards, received 12, and all added to my account.
I activated 7 cards (AC), and left 5 cards inactive. Then, all 7 cards became inactive (IA), and the 5 inactive cards could not be swapped.
Today, I checked all 12 cards, and 3 of the 7 previously activated cards became AC again; 4 remained IA. Of the 5 inactive cards, 3 could be swapped, and 2 were blocked.
So all in all, 6 of the cards were blocked/remained inactive, and 6 cards became AC. I guess they did resolve it, though like everyone else, the lack of communication was very frustrating.
Keen to know if anyone had spent on duplicate cards not on bills (IE food/groceries) and what the status are on those.
And ones that spent on bills (transaction reversed for duplicates?)
At least we don't have to chargeback them now.
Ordered 10, received 30, none being used
now 10 changed back to AC, 20 remains IA
its now fixed for me
Interesting to know those who have spent the "extra cards"
will it be treated as a "charge back" so the merchant wont get the money?
Just tried to use them but all showing blocked. Only added one on Friday last week and that is showing the balance as available.
Unblocked today afternoon
So many drama queens here that have zero patience. How about give the company a chance to sort out the mess?
The one card I bought is still inactive but I'm sure it will get resolved in time. Meanwhile, it impacts my life absolutely not one iota, so I'm chill.
haha maybe its a pretty major deal for some who thought they could get away with 'free' money.
Because some people spent $50k on these … so reasonable to be inpatient
It would have been much easier if they had sent out some communication to the impacted customers instead of customers chasing both Qantas and TCN
Yes, it makes sense for those realising the issue, but maybe only a handful of total customers. If the issue is solved in a few days, most of customers may not even know it happened. I remember having this issue last Christmas when I couldn't activate some eGCs for a day, but nowhere was reported online. In other words, addressing it to all customers will cause more chaoes.
Bought 2, received 2. Both became inactive. Now seems to be back to active.
I had 2 orders, one for 3 x 500 and another for 4 x 500. Spent 1x on the weekend, rest were blocked by the time I went to use them. 4 more become available last night, the others were still blocked. Just randomly received a SMS for another 2 were were active. Now have spent all 7 and still have others in the wallet showing blocked / IA. Its been a ride..
received SMS activation link for two of the gift cards I redeemed via email link but didn't work last week. Still a lot more gift card being blocked.
Just got reissued my purchases via email. I did raise the issue with Qantas just ytd. Just FYI
Yes, I got new eGC emails coming just now. Old eGC links were blocked. I think it may just forfeit all unactivated eGC links and reissue them.
I got reissued the gift cards but I think I'm missing 2 cards. CBS going through all my emails…
Has anyone who made a payment (including to ATO) with the card say on Friday evening or Saturday actually had the payment reversed?
You are worrying too much mate, if they want the money back Qantas would contact you directly. Reversing a properly authorised payment is impossible without the merchant's willing cooperation. Whether you are rightfully entitled to the cards or the funds thereof is between you can Qantas, they can't just push the responsibility to the merchants.
No and they can't do that
If they want to chase the money they will chase whoever used the card, they have your Qantas FF number, which likely has all accurate contact details and then also a confirmed mobile and email address where the card was sent to.
Despite my promised email back/resolution from TCN after it was prioritised, I haven't heard anything
I did get several emails and SMS with new cards, but I am still missing a few, I need to work that out exactly
TCN is a disgrace
I purchased 30 gift cards. 10 of those were successfully redeemed last Friday. Remaining 20 all fixed yesterday evening, after TCN reissued the activation link via emails.
I have one that does not activate. Goes to a dead link. Who did you call to get them fixed?
TCN if its a technical issue. They are pretty good at resolving issues once contacted. Not withstanding the lack of general communication.
Any news from anyone?
I think people who got the extra cards have chosen to lay low till the dust settles :D
The extra card that i have not used still appears in the app but cannot added to a wallet and does not show card details.
I am pretty sure Qantas doesn't want to stir up dusts anymore, otherwise they would have done so.
Got all my cards after about 8 days, my complaint request was ignored for missed interest. TCN is a pathetic joke and not a member of AFCA so they know they can get away with whatever they want.
I wonder how many people are checking the Qantas webpage daily for the daily to come back.. I admit I check it every couple of days ;-)
My cards stop working, Payment getting rejected. Following appears in transaction history.
card tokenized - on_file/Remote commerce
Send mail to TCN, 3 days no reply :(
Just activated and used it half hour ago - works fine.
Hope you will get answer from them soon.
Perhaps check with Qantas? Hopefully they can escalate the matter to TCN.
That's normal, just try your card somewhere else.
To anyone who is considering of replying these clowns, I have drafted a sample letter with the great help of ChatGPT for the benefit of the community:
Dear Emily Hall,
Thank you for bringing your concerns to my attention. I understand how important it must be to you.
Before I can start evaluating your request for reimbursement, I kindly ask that you provide the following documents within 14 days, to ensure the safety and clarity of this matter for both parties:
A certified copy of your current government-issued photo ID (driver’s licence or passport) to confirm your identity as Emily Hall.
A clear selfie of you holding your government-issued photo ID (passport or driver’s licence) next to your face, showing both in one image.
Official employment verification, such as a recent payslip, staff ID card, or a signed letter from TCN’s HR department on official company letterhead, confirming your name, role, and employment status.
TCN Group Pty Ltd’s bona fide corporate documents, including a Certificate of Incorporation, proof of ABN, and documentation linking your provided bank account to the registered entity.
An official letter on company letterhead matching ASIC or ABN registry details to formalize this correspondence.
Formal evidence of the commercial relationship or partnership agreement between Qantas and TCN, given that I purchased the cards from Qantas.
I will respond back as soon as I have received and verified the requested documents. The estimated turnaround is roughly 4 to 6 weeks. I trust you’ll find this timeline extremely reasonable, especially in comparison to how long it took TCN to resolve the recent matter involving Mr. Simon Dean’s card. Your patience during this thorough review is appreciated.
Thank you for your prompt attention to this request.
Yours sincerely,
FcukTCN
LMAO I would say 5 sounds too AI-ish, maybe swap it out with something to verify their account details since they have provided one. Like a recent bank statement showing the account registered under the TCN Group Pty Ltd, BSB, account number and full address? Maybe ask for a 3 months transactions history too!
And police check as they have requested from customers
All quiet on the Western front ?
Interesting for those that have used some of the cards or all of them….
I expect points to be reversed as well