telecube » user profile

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Member Since 19/07/2015
Last Seen 10 hours 28 min
Location Melbourne
Store Reps
TelecubeOfficial Store Rep
Telecube

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we'll probably post another offer next week or the week after in the meantime there's still the whirlpool offer which is about $5 dearer .....
11/05/2018 - 13:29
[@cool_ice6](/comment/5934162/redir): transfers from other providers won't face the same issues no
11/05/2018 - 13:03
There's been some issues with the Vocus provisioning on some orders .. specifically if it's a transfer from another RSP using Vocus too .....
11/05/2018 - 11:37
There's been some issues with the Vocus provisioning on some orders .. specifically if it's a transfer from another RSP using Vocus too .....
11/05/2018 - 11:37
[@wasdw246](/comment/5933996/redir): I would suggest you wait until our next offer
11/05/2018 - 11:36
There's been some issues with the Vocus provisioning on some orders .. specifically if it's a transfer from another RSP using Vocus too .....
11/05/2018 - 11:35
[@Xizor](/comment/5930631/redir): improving support is definitely a high priority for us, thank you for your patience
10/05/2018 - 12:02
please email support or use the livechat on the website for updates
10/05/2018 - 11:29
all plans are unmetered uploads .. the display in the portal needs to be fixed sorry.
10/05/2018 - 10:24
we have been asking you for information so we can troubleshoot the problem but you refuse to give it .. very little we can do to help...
09/05/2018 - 23:08
umm .. we very possibly will be able to provision the service in July
09/05/2018 - 23:06
please use the live chat tomorrow
09/05/2018 - 21:58
message me your details please
09/05/2018 - 18:16
yeh not yet sorry .. hopefully not too far away
09/05/2018 - 16:42
leave instruction in the notes to contact you when fast churn is available then you can advise a date at that point we can refund your...
09/05/2018 - 08:25
It's the setup refund being credited back to your account when the bills ran at the end of the month, once the service is active the setup...
09/05/2018 - 00:50
nope, it's a prepaid process, we don't run any credit checks
08/05/2018 - 22:00
I've extended the offer until 10th .. hop on live chat tomorrow and we'll sort it out for you
08/05/2018 - 21:42
message me your details please so i can take a look
08/05/2018 - 20:21
live chat is available 9am - 6pm Monday - Friday message me your details please
08/05/2018 - 20:21
you should be able to change your plan in the portal if the service isn't in an ordered state and you haven't changed it in the last 30 days
08/05/2018 - 19:06
we will not charge you before the service is provisioned .. reach out on live chat please
08/05/2018 - 19:04
up to 2 weeks with the potential of 2 weeks offline unfortunately .. we're hoping we'll be able to churn hfc by the end of the month
08/05/2018 - 13:42
test over a network cable please
08/05/2018 - 10:23
if you placed an order on friday you would have received emails from us .. if you haven't please hop on live chat asap in the morning
07/05/2018 - 20:03
live chat is the fastest way
07/05/2018 - 13:05
You can change plans any time at no cost but only to plans that are available at the time.
06/05/2018 - 21:21
[@Tythefly86](/comment/5918059/redir): it's a provisioning limitation on our wholesale providers platform
06/05/2018 - 16:19