6 Month Price Guarantee
21 day money back guarantee
Live chat is available for extended hours during the week from 9am - 7pm and also on Saturdays 10am - 3pm
Email support 24/7, 7 days a week
Sorry, no phone support.
Now, we want to offer you some discounted NBN
50/20 1000GB Peak - Unlimited Offpeak $65/month
25/5 1000GB Peak - Unlimited Offpeak $55/month
All plans include
- Unlimited offpeak downloads
- Unmetered uploads
- DID and inbound calls to a voip extension at no cost
You emailed us yesterday at 13:30 and we responded at 13:55 .. we asked you for the modem info at 14:06 and you replied with it at 19:13 .. we'll log the fault first thing this morning.
If you sent an email after saying you'll log the fault, that would've been much better.
How long does this process take?
I'm sorry I don't know how long it will take for NBN to replace your modem, you should ask support. My guess would be it will need an appointment with an NBN tech so possibly a week or more but you really need to send that question to support.
get the NBN support ticket #, then asked them directly on social media.
Fixed. I was impatient. Sorry!
Do you have a date for fixed wireless plans yet?
If you mean NBN fixed wireless we can provide them now.
Website says coming soon
Not any more ;-)
😀
Can vouch for this mob been nothing short of helpful polite and responsive with my transfer from another ISP.
On the $35/month 12/1 1000gb XL plan. Only use 1/3 of it.
Only problem has been transferring over my voip number extension but that was because I botched up the first attempt at a request on track now to get it done asap and it is free (we'll the port was only a few dollars like less than $10-20 I believe)
Only awesome suggestion or last gripe would be if they could credit unused data like lowering the plan to something you would have needed or refunding excess data. But no one in the business does that but they would probably be the first and make them even more awesome if the considered it haha lol.
There are literally no hidden or extra fees with this mob, like nothing except porting over a number which is standard I think also my experience no drop outs and no slowdowns I always get my max paid allocated speed all hours of the day and night.
I am on FTTN in Sydney NSW.
Last time I saw a good deal/plan like this was back in ADSL 2+ TPG/dodo $30/month unlimited days but those days are long gone now.. Almost every other mob is at least $5-10 more than these guys for the speed and quota you receive.
Your on the 12/1 plan lol should just use your phone data..
250 gigabytes of phone data a month minimum ain't cheap.
$35 a month is pretty good deal, where're the details for this rate please?
Thanks. I was just chatting with Maury (I think) who told me this plan was not available!
@telecube: Thanks for your time.
Can you give me an idea if this price is sustainable for the medium term or is it likely to be pretty temporary?
@0jay: On the 12/1 for $35 there's nothing in it .. but there's also not many people on it .. if we do increase it from the current $35/mth it will likely be to $40 but we'll probably leave existing services alone.
The reason we couldn't leave existing 100/40 services on the cheap pricing was because it was a large proportion of the customer base and was significantly affecting the network and the only way was to increase the pricing for that particular plan. It was clearly an unpopular decision but the alternative could be worse for us.
Please hop on and give us a try, we have a good network and we're all working our backsides off to provide a good service.
@yht: before the price increase on the 100/40 plans in June they consisted of more than half the customer base.
Now it's switched to 50/20 being around 45%, 100/40 around 30%, 25/5 around 20% and 12/1 around 5%
@telecube: Thanks for that feedback, I'll give you a go when my street comes online in the next month or 2.
I'm just gonna list these for the uninformed.
He's obviously gonna defend the company but what made us upset at telecube is not just the price rise, but how they pulled off a bait and switch the month before.
Pay setup fee then kick them off a month later, pretty much said sign up to these new plans or shove it.
He also quoted he was eating popcorn as he watched whirlpool complained…
Meh I'm already out so good luck to those that think all their problems are because of NBN and not because of vocus/telecube, I use to think my wifi router was broken.
Not all internet are equal especially if your a streamer or gamer.
If it's just browsing and budget, any provider is fine.
Yeah i gave them the flick after joining for a couple months then the price hike came.. I was also getting really bad pings in brisbane around 50ms and went to Aussie BB and they have now halfed paying a bit more but couldnt be happier. Also telecube payment system is just terrible.
They dont reward loyal customers so dont bother
I had horribly ping, unplayable online. It's been fixed last two weeks ago
When I was with Skymesh it was even worse lol. peak hour my ping would be around 100-140 ms yikes !
There boss has no idea how pings works when you log a fault tooo
when will this offer last until, if my intended NBN live date is on OCT , can I sign up first?
You can sign up now and we'll provision the service when your area goes live.
The problem is if there is a price hike , can I cancel the sign up?
Yep, of course.
i got nowhere near the speed i paid for and took 2 months to disconnect, theres still a months charge sitting in my account from when i had switched to aussiebb and they didnt respond to emails to shut my account down.
i would stay well away from these guys
I'm not arguing about the slow responses previously, we have resolved that now. If you emailed in your cancellation request though we will honour the date it arrived as the cancel date, it doesn't matter if we saw it on time or not.
Support is still slow as hell, 5 min phone call at another isp, turns into days back and forth with telecube
Who’s your ISP that you can resolve (or even articulate) an issue 5 minutes??
50 Mbps or 50 MB/s (400 Mbps)??
Definitely 50Mbps. I don't think they provide any service above 100Mbps.
You may be able to combine multiple 100Mbps connections to get 400Mbps but I have no idea sorry just spit balling here.
I was hoping that it surely didn't mean 50 Mbps - I mean, that's "last decade" speed. Speaking with a friend in the US, they are getting 50 MB/s (400) on something called Xfinity. It takes me about an hour to download World of Warcraft, for example. They can do it in 15 minutes.
Yeah I know same.. don't talk to your Minnesota or Singapore friends then.. they are running 1/10Gbps speeds now as the normal.. and us stuck with 100Mbps max speed here in Australia it is disgusting, degrading and infuriating.
I know we are a massive country by comparison but still.. The lack of option and ability to even consider the upgrade (unless you are a university or James Packer) is still quite morale dampening.
Worst thing is who knows how long we are stuck with this abomination.. demand will just keep rising and our infrastructure will just keep on falling behind not moving.
@AlienC: Yeah this whole 'we are a massive country' excuse is BS IMO. If you live in a capital city which is close to NBN infrastructure then it is not 'massive' and they don't have to move the data any further distance than any of the places where internet speed is faster. Sure if you do live in a remote are then slower speed should be expected. But it seems a convenient excuse for those who simply want to shrug their shoulders instead of doing a proper job in the first place. And they never bring it up when we are comparing to countries that are worse off than us in some respect, it's always when comparing us to similar counties who have done the job better.
In 1997 I was getting 10 Mbps and everyone I spoke to in the USA & UK was only on either 28.8 or 33.6 Kbps. How times have changed, hey?
@EightImmortals: exactly exactly couldn't have said it better myself if I tried to.
We should at least at minimum have the major cities and tech hubs and highly populated or high density areas connected with the same quality, speed and standards as the rest of the world just to maintain competitiveness.
I get it they don't want to do the whole country as not everybody needs this but for the few minority that do there is no option to do so even building your own is ridiculous.
Lots of Australians that need this cannot simply get it and are forced to abandon business or their leisure time just because there was no provision for it.
The government wants to encourage job growth, economic prosperity and high standards of living and low unemployment but they miss simple small things like this which shows they don't know how part of the rest of the world works and how important some technologies can be to even enabling certain industries.
It is so backwards and ridiculous.. SG and U.S. to name a few will now outstrip us in many areas in this category and the government will wonder oh why is our fellow countrymen not competitive.. Haha lol our country can be sometimes run by idiots and morons.. I mean I understand you have to be in this field to really know it but seriously.. it's 2018 now soon we will be in 2020 while the competitive rest of the world will be in 2070.
/endcrazystory
Sometimes I go batshit crazy and overboard with this topic/argument.
@MrZ: we live during some strange times or have always been hah I don't know best not to think about lest we get a migraine or mini headache
@AlienC: "The government wants to encourage job growth, economic prosperity and high standards of living and low unemployment "
Well, that's what they 'say' they want, obviously the real plan is a bit different. Otherwise we'd have all of those things by now wouldn't we?
@EightImmortals: too right too easy
Strong believer now of whatever the government says flip it around and that is what they are really trying to say.. I was naive once.. never again.
@AlienC: At least you're learning, most people don't and seem to think that if they keep voting for the same mob every time that something is going to be different 'this time'. :)
@EightImmortals: yep I am definitely not the smartest out there but I aspire to try to or as close as to it.
Informed informants get all the informed information.
Since their bait n switch antics I moved to Aussie B.B. and haven’t looked back. Telecube is just another poorly run company on its last legs. Steer clear of these dodgy brothers
I’ve been reasonably happy with these guys for my home FTTN connection and VOIP service for my company. Support can be rather slow sometimes. Have had minimal dropouts and when it has it hasn’t been for more than 10mins or so. Am on this plan but paying $59/mth (old deal from Whirlpool).
If you want customer service and uptime, do not get.
So far no problems but I hope I am not just in the minority.
you're not
Another neg vote from me. Stay well away from Telecube.
They were good when they initially started their NBN offering, but since they’ve had more customers onboard their support has gone to shite with ever constant drop-outs and peak speed decreases.
I moved to Aussie Broadband and my problems disappeared.
No joke I thought my router was broken because of them, kept thinking it was my phone, my wifi, my tv, why isn't Amazon.com working, why are my mp4upload videos stuttering…
All gone after the switching to ABB and now with FBB.
They're not constantly crap throughout the day but noticeable when your in middle of binge watching something.
Am I the only exception.. I literally get full 12/1 speeds throughout the day and night and zero drop outs or slow downs.. we are reaching maybe 300gb this month only gripe is I didn't use the full 1000gb I have paid for but it is honestly only there as a backup and over provision.
If any hiccups happens with Telecube don't worry I will let everybody know trust me.
FTTN 12/1 1000gb XL $35/month for lifetime plan end of June early July plan promotion (I think it is $40-45/month now)
Still no good ISP's with value 50/20 or 100/40 imho plus 12/1 is plenty for me and my household unless we get another constant 1080p YouTube watcher or steam gamer.
When you're paying for 100Mbps and struggle wlto watch streams that only runs around 500kbps, you will be annoyed as well.
Your paying $35 and for 12Mbps, of course your experience will differ than the shithole we experienced a few months back, they even admit it in the first sentence of their post that they've upgraded their network.
You're happy cause your paying $35p/m but there are people that paid $100+ with setup and then booted a month after kinda thing.
And YouTube/Facebook is nothing they work reliably everywhere, it's the international servers that struggle like mp4upload, openload, streamango etc
Condolences to those affected I didn't know how bad it actually was. My bad apologies.
You're paying for the lowest speed tier, I'd expect any ISP can pretty much guarantee you 12Mbps, even on ADSL2.
That said I'm with ABB, on a 100/40 plan, super close to node; was told I should get 90Mbps. Most days I struggle with 40-50 and they won't do anything.
Thanks for the info to others about poor telecube service, I was going to recommend them to a friend based on past whirlpool forums threads, but obviously I haven't kept updated.
@thedriver: what are your sync speeds? I've seen cases where a person down the road from a node but only getting 25. Turns out they had star wiring, once removed and had a line from the MDF to the TO they got their 100 Mbps
If I multipart something from openload (20 parts) I can get maybe 3MB/s. A single part is always fairly slow. Is this any different on other providers? I always just assumed it was the server end limiting the speed per connection.
@bamzero:
I'm just gonna copy paste a test I did a month back in regards to openload with another provider.
Openload server 1 was downloading at 700kbs so it never lagged or stuttered while watching streams.
Openload server 2 downloads at 70kbs and would stutter, lag, disconnect.
I've tried both links again later that day and server 1 is downloading at 2Mbit while server 2 is at 700kbs.
Those are single thread tests and me trying to watch anime directly from source.
I just did another current test with openload but forgot which specific server I chose for server 1 or 2.
Ep 12 700KB/s-900KB/s.
Ep 11 120KB/s-170KB/s.
Ep 10 1.2MB/s.
I'm using Es downloader from a phone and using the direct download links from openload to check.
I'd expect any ISP can pretty much guarantee you 12Mbps, even on ADSL2
I only get 4Mb/s on ADSL2+…..
meh.. the disconnection on this mob were so annoying, then the price hike.. but the speed and their customer service were okay. Move to Aussie BB now..pay more for more stability.
Still havent received the refund yet and it's been more than 21 days. Promised me that they would prioritize my refund since they admitted they made a mess but looks like their priority is elsewhere.
please message me the details and I'll look into it for you.
Whats the point? I've got the reply and all they can say is 'sorry' and 'delay'. Sent you the details anyway see if you can do your magic. One would think that 21 days for refund is crazy but it's been more than that without any explanation.
"Cancel the service within the first 14 days and we'll refund your payment."
Well, you hiked the price on my service 15 days after I signed up, so that's meaningless. Promise you won't hike the price for at least 6 months and I might reconsider.
Ok, if you want to lock into a 6 month contract at these prices please email support and let us know, happy to do that for you.
There have been a number of bad reviews around lately from people that are annoyed by our recent price rise on the 100/40 plans
I wouldn't really call it just being annoyed.
You charged a setup fee which means in order to get the value for money that you offered, you need to stay with your service for 6+ months to recoup those costs. That's fine, but you gave less than one month's notice of a price hike which basically defrauded everyone who had been with you for less than that time.
You knew the price hikes were coming, yet you chose to wait until juust after the Aussie Broadband offer had finished before announcing it. To me, this is the same as actually wasting my money, which I dislike.
In my personal experience, I had an outage that lasted a whole week. Your support was completely uncontactable. When it was eventually fixed, you offered no compensation (even though it appears the outage was entirely your fault).
And on that, the base requirement for an RSP is that you have support. Your phone support is just an answering machine, the web chat doesn't work and email takes days for a response. On top of that, even if your phone support wasn't an just an answering machine, your hours of operation are Mon-Fri 8-5 (or thereabouts), which conveniently is when i'm at work.
For the record, I never left negative feedback on any of the review sites, but I do think that your privileges to use this site to promote your business should be limited until you can prove that things have changed.
anyway back to the post :-)
when is the Offpeak ?
Midnight to 7am
Pre-Ordered NBN with them in April/May, price rise before I was connected. Asked them for refund on 12/06, replied it will be processed on 13/06. Still waiting my refund…
Nothing against Telecube, just share a story.
please message me your details and I'll investigate
Thanks, got the refund
Cheap but the service is not reliable…. drop out constantly and a couple of time for a few days and they still don’t know wtf is wrong with it. “Replies you have strong connection for last few day” greats thanks for letting known…. I’m on the $55 50/20 500g with Telecube was previously with ausbbs 25/20 with no drop outs felt like a better speed with 25/20 compare to Telecube….
One more outage and I’m jumping ship
I thought 50/20 500GB cost $60/month.
If only I could neg. Worse NBN I've ever experienced. Signed up with them before Buzz Telco shut down, everything was okay until few months ago when reception's really been unreliable. I'm on a 100/40 but I only get around 10mbps. Buzz Telco was even better, LOL. I am switching to ABB today.
Just go down to 12/1 then.. pricing is still very competitive I have found and no dramas here.
Been with TC since Aug 2017. HFC in Melbourne. Was on 100/40 but dropped to 50/20 after the price rise. I rarely have any issues. Speeds are consistently good locally and drop outs, if they happen, are usually for maintenance in the middle of the night or short lived if during the day.
They jacked up my pricing within the first month last time. No thank you.
If they do this to me then I will be pretty angry that's a d move.
I signed up with an OzBargain deal as well, and within a month, BOOM! 35% increase in price. They knew that was gonna happen, and yet they were still advertising here to attract new customers just to screw them up.
Hmm ok I see everybody's point now that is kinda (profanity) up.
If you signed up a month before you would have been on the $75 plan which increased to $85 .. that's not a 35% increase.
I went from $69 - $85/mth, that's a $23% increase.
Did you have a $63/mth 100/40 plan which raised to $85? (which is ~35%)
People like myself that didnt get the deal started on $85 from the get go so dont play bleeding heart.
These use to be setup fee for signing up to their 'deals', so depending on how long you were with them, it could be 35% whether it's a month or 2.
Use to be $99, $69, then $49.
https://forums.whirlpool.net.au/forum-replies.cfm?t=2675951
Basically they were advertising 100Mbps knowing it could not be met, so you end up paying 100Mbps when you can really only reach 5Mbps during peak hrs etc.
Sometimes they can get away with it cause it still works, but sometimes it won't.
Unlimited offpeak, what is this, 2005?
After offering this price, you raised the price last time. Not worth bothering. In the process of switching to Aussie.
Nope, that's not true. We have only increased the pricing on the 100/40 plans.
No, my friend is still on a $60 50/20 1000 GB plan. My service is yet to start in September as I signed up to your now infamous 100/40 plans.
The best I can get now is 50/20 1000 GB for $65 a month. That is a $5 increase.
cancel & go elsewhere.
My bad, it was the 100/40. You still jacked the price straight after putting the offer up. No reason to think you won't with any other offers.
We increased the pricing on the 100/40 plans due to necessity, the alternative would have been further increasing pressure on the network without the revenue to support upgrading it.
It's unfortunate and I understand that people are pissed off about it but we had no choice, if you think we can't feel the effects of the decision you're wrong.
Using it as a business strategy would fail.
My Arris modem died yesterday. I'm trying to get a replacement through email support. Still having to wait hours for response, even with 24/7 support.