• expired

[Woolworths Online] Spend over $50 to Receive $10 off

6891
8E4906/8DDC7G

wws $50 -$20 off coupon
choose weekend to get free delivery
8E4906 (50-10)
8DDC7G (40-10)

Apply both codes to receive the full $20 off your order

codes are redeemable three times

Edit: Everyday Rewards Card number may be required for both codes to work.
Edit 2: Or call the customer service when you get an error message and ask them to manually apply the $20 credit to your order.
Edit 3: $20 disc still works on mobile devices
Edit 4: Some orders are getting cancelled.

Note: Free Delivery (any day) only applies to the first 3 Orders per account

Related Stores

Woolworths
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closed Comments

        • Yeah, me too, Bruce, and more…

          I was completely oblivious to the whole 'DisabledUser' business until some rather specific confusion by me in another thread.
          I just assumed without checking, that you could change your username on OzBargain, and that somebody named 'hitandrun' had actually chosen that as an alternative name…

          The whole 'disabling of account' + (presumably) automatic change of name insert does make somewhat more sense.

  • -6

    My two orders came, but both had problems - one was missing an item, the other order had two leaking bottles. I rang up and they said they will refund the money to my account. When the refund emails came through, the $9.98 item was refunded at $6.55 and the 2 x $2.50 items were refunded at $2.02 each. When I rang up to query this, they said it was because I used a discount code.

    Certainly not any sort of incentive to use Woolworths online ever again.

    • +6

      surely the second part of your post is no surprise? why would they refund you the pre-discount price?

    • Woolies refund on a pro rata basis, which means if you received a 40% discount on your order, you will receive a refund reflecting that.

      Posted about this under why selecting substitution option is good in discount deals like this. https://www.ozbargain.com.au/node/149456?page=7#comment-2063…

      • I agree that the refund is pro rata. I ordered a product for a multibuy of 2 for $40 making it a unit price of $20. Only one of the product was in stock and my refund ended up as $18 as I had used a 10% off coupon in the initial order. I tried to get a better deal as there wasn't much hope of getting a replacement product at the same price. I didn't opt for substitutions as I was worried an unusable product would be chosen.

    • Same issue I had with using the coupon from the apology of the wipes incident. I spent $50 of my own money to buy my essentials and then ordered other things on top for the person the wipes were intended for with the voucher. As a result $50 of shopping did not turn up which was my dinners for the next night which I would have bought without the voucher. I was not reimbursed. I argued and got $37 coupon of the $50ish and then later a $20 voucher. In the meantime they had taken out near a $100 unauthorised so I could not go do shopping in the meantime. Being a student and having to chase the money up and having no food stressed me out to no end. So I did this order and ordered the same I had missed out last time and they cancelled it. I am officially done shopping at woolies. My past orders as I like to bulk shop have always been a few hundred dollars to last me an extended period of time but it's not worth the effort with them anymore.

  • +2

    ok so i think i found another way around it :D lol~ i got a no stock email but went to pick it up….guess what , it was there :) i think they are only sending out emails so u dont pick them up even though the store has them already waiting for u

    • +1

      you genius! everybody quick, to your woolies!!!

  • -1

    My 2 orders arrived last night but, oh dear, OH couldn't understand a single thing the driver said.
    He was Pakistani, very pleasant but his English wasn't clear. Fortunately, coming from UK, I was used to hearing it!

    • Quite enjoyed the song-song nature of the Punjabi guy's speech and the Fijian woman was cute ;-)

      • Ah the Internet - where ignorance, racism, and religious intolerance pass off as humour :-(
        See below

  • They promised they are going to send a voucher to my email as a goodwill, but I have not received their email yet, how long does it take after they promised they are going to send the voucher to you until you receive it in your inbox?

    • I received mine about 2 hours after I called them.

  • +5

    Many people are saying that we no basis to complain blah blah. I placed one order and was given less than 24 hours notice (about 15 hours notice) to scheduled delivery time. That's what annoyed me. Had they given sufficient notice, I could have done my shopping the previous night and not go out during a saturday warzone supermarket time.

  • Have had no further notification from them apart for confirmation for delivery tomorrow 22/06 between 11am-2pm Perth time for 2 orders. Watch this space for further updates

  • +1

    I got all 3 orders. 2 placed on Thursday and picked up yesterday. One placed yesterday at lunch time and picked up 1 hour ago. They were all different orders yet both codes were used on all 3. I'm sorry to hear some of yous had orders cancelled. Who knows how they decided which orders where to be cancelled and which orders were allowed.

  • I only got $10 off and I rang them to ask why I could not apply another code. Their response was IT is fixing the issue. I told them to override it and their response was both of the codes could not be applied together….

    fail.

  • Order(s) placed Friday morning. Delivered today. Thanks OB ! :)

  • +4

    Many people would be pissed off next time they complete an online order only find out their unused free deliveries were cancelled when the orders didnt go through!
    Stuff it, goin to Coles now…

    • +3

      Not me & no problems.

      If your order was cancelled by Woolies, it should not count as 1 of the 3 free deliveries - check next order. If it was used, forward your complaint from their cancellation email & ask for a free delivery.

      Plus Woolies have free weekend delivery.

      [Wasn't the OPs recommendation to use the FREE weekend delivery? Only those ordering after Woolies withdrew the 2 at a time codes needed to use free delivery, risking cancellation ;-) ]

      Or just re-register your existing account & EDR card details, or get another EDR card - for another 3 free deliveries per account. Just use a different email address as that is associated with the old Woolies login.

      There are plenty of advantages to having a few spare EDR cards, apart from seemingly unlimited FREE delivery anyday. If you don't use them for a while, they send targeted promotions like $10 off $30. When Coles can match those free deliveries, I'll consider changing.

      But I am a supermarket slut - I go with which ever has the biggest deal for me.

    • Just create another account, new email :)

  • i have asked for my account to be closed. i refuse to do business with them. they have a history of bad customer service.

  • Made 2 orders both delivered today, happy with it !

  • Made 2 orders yesterday for delivery Monday. Confirmed yesterday and I was delighted.

    Today, both orders:

    Your order has been cancelled and your credit card will be refunded $36.00.
    Your order has been cancelled and your credit card will be refunded $34.00.

    No reasons given. Knew it was too good to be true for me

  • My order arrived last night. Scheduled delivery for the morning but arrived at around 7PM.

  • +5

    Their on-line prices are so overpriced, no loss really my orders were cancelled.

    Went shopping today…… in Coles

    • +1

      Yep. Just talked to them over the phone. Very poor form to confirm and cancel. Guy was trying to BS me with their T and C and getting coupons on the internet. Never going to shop with them. First time and last time. Back to Coles for me.

      • +2

        So where did you get those coupons? Were any of us entitled to use them? Who knows?

        And did you know the t&c associated with them. (I never saw them)

        You did read & agree to Woolies t&c, which means they can withdraw the offers anytime.

        Did you see the notification that the codes were expired or the second code could not be used, but went ahead with the order?? (I did, but ordered anyway)

        Sounds like the staff member knows OzBargainers;-)

    • +1

      Their on-line prices are so overpriced, no loss really my orders were cancelled.

      Come off it - you would walk away from a deal because the regular price is too high & at 40% off you still think Woolies online was too overpriced to even want this deal? (You could buy at your Coles next time. No one would tell on you.)

      (I forget what that's called when someone wants something, fails, so consoles themself that they never wanted it anyway & they always knew it was crap…)

      I bought 1/2 price products with 40% off, on 5% off Gift Cards - that's 71.5% discount on rice etc.

      And Coles online prices are the same as store prices?

      Just buy the products on special or many Homebrand for same price as store. Then get free delivery. Then compare the price with Coles delivered on the weekend.

      I'm happy with the free deliveries, but buy some goods in-store at Coles, Woolies & the rest.

    • only buy products from catalog, they are the same prices store or online.

      • Catalogue only shows a few of up to 1000+ specials. Check online for full range. Then there are Everyday prices on milk etc, and EDR card holder specials.

  • They missed my frozens items so got refunded on them + $10 off next online shop! Overcharged $4.20 on socks too so maybe another $10 for that!

    • Win! But deliveries can be poor & depends on staff selecting, packing, delivering, to get it right. Probably left in truck or store.

      (Was it listed on the delivery sheet? Under "Courier Track Trace", different bags have different numbers for Ambient / Chilled / Frozen. Was a bag listed against Frozen??)

      I thought 1 item was not delivered, but I had forgotten to order it.

      In-store pricing policy on the overcharged socks would be total refund, so go for it.

      • The driver alerted me about frozen goods, he said he must have accidently gave them to someone else. Not sure if he made a note against order but called and operator credited my account straight away. Haven't got $10 credit promised yet. Everything else in good order, all deli items extra 100-200g, no extra charge.

        Had to send screenshot of invoice to manager via email about socks, free socks another bonus.

        Sorry to those who missed out but awesome deal!

  • +3

    I wish I knew on what basis Woolies is cancelling some orders, e.g. both of mine, but fulfilling many others.

    • +1

      Probably dumb luck based on what state or suburb you are from. Some managers might weed through every order, others dont care.

      • +1

        Online orders are treated differently to in-store purchases, come from limited locations & likely different management. (Try returning an online order to a store - I've done it, but it causes problems unless it is a simple exchange.)

        Doubt cancellations were regional, but rather IT / head office noticing influx of same double codes & pulling the plug at some point. (If it was your business I would be surprised if you stood by while your profits flew out.)

        That showed in the desktop & mobile sites stopping second code from being used at some point.

        However a glitch in Apps accepted the second code despite a notice saying you could not use it.

        So most cancellations are likely due to this breach of the sites t&c. Some were lucky & got their order, but it may have depended on when the order was placed.

        That's just an informed guess & we may never know the full truth.

        In the mean time, this deal has got very quiet except for some angry revenge cries from those who missed out. Those who received orders are happy & moved on to the next deal.

  • I made two orders on Thursday night (once via the app, and the other online) both for pick up this morning, which I was able to pick up without being cancelled.

    • Did you get a cancellation email before you proceeded to pick up?
      Edit: oh, you said you ordered specifically for pickup… never mind.

      My 3 orders made Thursday night were cancelled on Friday night prior to Saturday's delivery. But thankfully I did receive my pre-deal non-discounted delivery this Saturday morning, with the delivery guy none-the-wiser. Amen!

      Still have high hopes for Señor Tap King

    • +4

      Ordered mine yesterday around lunch for late delivery today. Got my cancel email for both orders this morning. Win some lose some. I won't be using their online again as I only joined for this deal. No sour grapes and back to Coles it is.

  • i rang their support line and talk with the nice lady, and she sent me $20 voucher, book online again, it is nice to see my order is back again :)

  • +1

    I knew my order was going to be cancelled so I called the support line and explained the situation and they gave me a $20.00 off code (I don't know if there is a minimum spend)

  • +1

    Received my order this morning, 2 boxes of nappies for $36…bargain!

  • Ordered last night about 8pm and just got delivered, lucky me.. thanks!

  • All 3 orders have been cancelled:(
    I am so JEALOUS of the people who got their orders delivered!

    • When did they cancel yours?

    • +3

      Umm maybe you shouldn't have been so greedy and just done one order?

  • Dear xxxxx,

    Thank you for contacting Woolworths Online regarding order 9301xxx delivered on .

    Your order has been cancelled and your credit card will be refunded $32.68.

    If there's anything you would like to know, just ask. Our dedicated Customer Care Team are here to help on 1800 000 610 or email us at [email protected], we'd be happy to hear from you.

    We look forward to seeing you online soon,

    • +1

      When did you get that?

      • this morning

  • Thanks OP, $100 off $250 spend, awesome :)

  • Can Woolies' online order system do pro rata refund now? Many months ago I placed an order using a $10 off coupon code. One of the items was out of stock and they refunded the full price of that item (i.e. I kept the full $10 off). I guess they've finally upgraded the refund system?

    • +1

      Yes, pro rata refunds now. You were lucky. Otherwise in a deal like this, you could get more from refunds than you paid & Woolies wouldn't like that.

      In a previous $20 off $100 deal, delivered dairy products (on sale for $20) were near expiry date. I emailed a complaint, they immediately refunded $16 pro rata. As I paid by Gift Card, they sent a discount code for next purchase online. I said I did not want to buy online given so many stuff ups by Woolies & was told to ring for Gift Card. They refunded twice what I paid ($32) & still ate the FREE food!

      $100 of already discounted food for $48 - yum ;-)

      • -1

        pro-rata only applies to percentage discounts.. that's been my experience

        • -1

          See others experience with refunds on this deal - it's pro rata on a $50 order. But if you bought more than the $50 & refunded item, they may give a full refund.

        • Woolworths have recently changed how they do refunds.
          Most reports of refunds here were full price less the percent discount, but some later reported full refunds. That may occur when the order was say $75, discount of $20, and say product full price of $25 or less - you receive full refund as this was a $ off deal rather than percent off.

        • +1

          Mine was an item of $7.22 on an order of $37.55 (-$20 disc. included). Full refund on item as no stock available.

  • +3

    Delivered this morning - substituted medium grain rice for long grain, but otherwise everything came through OK.

    Heck, even though you can still only use 1 voucher at a time now, that's still 20% off. Will use again if they're still working by the time next weekend slots open up.

  • +5

    3 out of 3 cancelled for me but no hard feelings it not like i was entitled to get the discount.

    • Pity about the cancellations.
      But Mr Hockey would be proud of you ;-)

  • -1

    just got a dreaded "out of stock" email from woolies…… but it's just for one item… looks like i'm getting all 3 orders delivered tomorrow. wooohoo

    • Me too, for one item but full price will be refunded. Go figure?

      • oh yeah, lol, just noticed my refund was for full price too.

        • yep, delivery just arrived. is it too early to start drinking bourbon?

  • What of all those Jamie Oliver garden collectible stickers?
    Won't someone please think of the children!! http://youtu.be/Qh2sWSVRrmo

    • +1

      oh yeah! i didn't get any!?! TO THE ACCC!!!!

  • I ordered 2 packets of skittles but instead got 2x Raspberry M&Ms and 2x Natural Confectionary Sours instead of the M&Ms I ordered. Lots of Jamie Oliver stickers too..

    $30 for a case of beer so I'm not complaining :)

  • Placed order the other day getting $20 off for delivery today. Bought Pepsi Max on sale ($1), missing exactly 19 bottles in my order. If that's not a coincidence then not sure what is. Woolworths is only refunding ~$11. Still a good deal but sly move by them.

  • +2

    Just received my orders! Delivery guy asked why I had multiple orders and he said he noticed nearly all his deliveries the last few days were like this. Thanks ozbargain! I'm missing my Jamie Oliver stickers, but that's not a big deal.

    • Oddly enough I had 6 packets of stickers in my (single) $91 order, and didn't even ask for them … know someone who wants them though. First time online shopping for me too; didn't mind the free delivery either. Apparently the first three deliveries are free for new online buyers. Perhaps they should offer the free deliveries as an enticer; all job creation too so I don't mind if I do.

  • +1

    I got 4 orders delivered today poor delivery guy said why so many orders I said well $80 in my pocket saving… He looks confused and went on his merry little way

    • +1

      Thats exactly why thousands of orders got cancelled. People abusing the deal and placing too many orders. Had everyone only placed one order per household they might not have picked up on it. Now they'll make sure it doesn't happen again.

      • +1

        I suspect it will happen again.

        Last year there was a similar problem when WW sent out paper coupons with online coupon codes on them. The t&cs said they were account specific but the codes were posted here and used for quite sometime until WW put the "one coupon" patch fix onto their system. I never thought it would happen again then but it has now and might happen in the future.

        The only thing they changed in this promotion was making the coupon codes look like they were a unique code rather than a code that had $10off or something similar in the coupon code. Two members of my family received one of the offers with the same coupon code so I knew they were using the same codes but I thought they had figured the targeted programming out. Obviously they haven't yet.

  • +1

    I called about my order this morning. Apparently my order was accidently delivered to my neighbour down the road and they want me to pick up from there. I was like no….not my problem. Then they said Monday delivery is full what about Tuesday. i said just give me a refund…got a $15 coupon for compensation and a $20 coupon for unused coupon for my order ($35 coupon intotal), getting all my money back plus free juice, fish, veggies for my neighbour!

  • Picked my orders up today no issues! Phew! Nappies for $18 a box! Bargain!!!

  • I have just checked my cc payments online and there is an extra payment to WW online of an online order that I did not make or receive. Can I stop this payment before it goes through as it is currently "pending". Pls. help me!

    • It's probably just an authorisation to validate your CC.

      • It's $35, at a certain stage during one of the orders, whilst I tried to finalize the order it came up with transaction declined by bank or something like that. There was no order confirmation from WW for that order, so I assumed it didn't go through but now I wonder if this charge relates to that ?

        • +1

          Same happened to me and I had to contact woolworths to fax my bank to release the funds which took a few days. It's not just me it occurred to then previously.

        • +1

          Same happened to me. Rang woolies and bank. Once funds clear that transaction didnt go through.

          The bank explained that it is like pp said a pre auth.

        • thank you all :)

  • -3

    My 2 orders arrived today - No problems, all discounts applied & free delivery. Thanks again for the info. & keep us all informed of more prom. codes for both Woollies & Coles.

    • +11

      Still no + vote yet ~~~

  • +3

    gee mince is expensive online at woolworths. in-store the 1.5kg bulk mince packs are $4.79/kg. online they are $6.99/kg. that's a massive 45% mark up.

    • Online price should be the same in my opinion (I may be wrong on that though). If it was me I would ring them up and ask for a refund of the overpricing.

      • Was same price online or in-store, it's just that bulk pack is no longer available even in-store, at least where mattgal & I live.

    • +1

      Online is not bulk pricing though. It's only for 500g packs, right? You're not comparing equivalent products. The 'online' markup is much less than this, only a few cents here and there. Not usually more than 10c on any product.

      • +1

        They should be offering the same "bulk option" online if its available in store.

        I found even products are not the same as in store. One of the items I ordered cost more online than in the store which is weird. Just goes to show that their ticketing system in store and online isn't that great.

        • +1

          Higher online pries are probably designed to offset the cost of stuff-ups, which WW passes on to the consumer.

        • They should be offering the same "bulk option" online if its available in store

          why? What's your reasoning for this logic? Almost every online and bricks & mortar stores stock different products. Just like officeworks, Kmart… Why should WW need to be different?

        • Point is it's no longer available at that price in-store in any Woolies I have visited. May be available in your area, Not mattgal & mine.

      • this is the item i'm talking about. it is 1.5kg. http://www2.woolworthsonline.com.au/Shop/ProductDetails?Stoc…

        the small packs are $9.99/kg! http://www2.woolworthsonline.com.au/Shop/ProductDetails?Stoc…

        to me it looks like woolworths are screwing the people who buy meat from them

        • Not to mention it is "for immediate use" which means that it's near/after expiry date.

        • That description depends on your location, how you view (desktop/ mobile/ App) or when you viewed. "for immediate use" not showing for me.

          How long are you going to leave mince lying around (except say frozen) before use anyway? It should be consumed within about 2 days - that's pretty well immediate use.

    • mattgal, I used to buy in-store & online at that price. It was to compete with Coles $5/kg mince.

      But, Woolies stores I go to in Brissie stopped selling $4.79/kg bulk packs months ago. I was very surprised / disappointed. So no longer at that price online either.

      Which Brisbane Woolies is still selling 1.5kg at $4.79/kg?
      (I only bought it to feed the birds. The texture of the $5 Coles mince isn't as easy to use, they refuse pets mince, & the birds won't be getting $7/kg Woolies - so off to IGA or Aldi.)

      • oh you're right. they were $6.99/kg when i visited woolworths today. that's disappointing.

        looking at my previous online orders, i bought $100 worth of 1.5kg mince packs @ $6.99 ea on 30 may and @ $7.19 ea on 14 may. i've got a huge chest freezer to fill :)

        after coupons and receiving a bit extra in each delivery the mince packs worked out to be very cheap. oh well, back to aldi for mince in future.

        • That's a lot of mince! Aldi sell around the $4.79/kg for bulk mince, so same price as Woolies used to sell at. Happy shopping ;-)

        • $4.99/kg at aldi now that woolies upped their price

  • +3

    My issue with Woolies is that my 1 (yes only 1) order was cancelled within 24 hours of placing the order and they merely sent me an email at 3:36am with no explanation at all. Like someone else said if we are only meant to use 1 coupon they should have tested that before they went live. Part of my job is testing HR systems and that is one of the basic tests performed to make sure all scenarios are covered before releasing to the client (in this case us).

    Anyway I called up and gave the guy a blast only to get a goodwill $20 gift voucher with no actual explanation. Pretty poor effort by Woolworths!!!!

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