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Telstra Medium Plan BYO 12 Month Contract: $50/Month with 7GB Data and $200 Welcome Credit

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Telstra Medium Plan BYO 12 Month Contract: $50/Month with 7GB Data and $200 Welcome Credit
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Associatedfrogger081 @ Telstra on 31/10/2015 - 15:18 telstra.com.au (9832 clicks)
Last edited 01/11/2015 - 03:44 by 1 other user

Just discovered this deal from telstra - now including 7gb total (4.5gb of bonus data) on the Medium plan for BYO phones on a 12 month plan. Also includes a $200 welcome credit for new accounts effectively bringing it down to around $33 pm if you stay only 12 months.

Includes $1000 phone calls.
t&c's
50/mth. 12-month term
minimum cost $600. 24-month term
minimum cost $1,200
All to use in Australia (excludes use overseas)
Unlimited SMS, MMS and
MessageBank® to standard Australian
numbers
$1,000/mth of calls. 2 min standard call. $2 to standard Australian numbers.
2.5GB/mth of data
Extra Data usage $10/GB or part thereof

Mobile Phone Plan SIM Only Mobile Plan Telstra

Related Stores

Telstra
Telstra

closed Comments

    • Associatedfrogger081 @ Telstra on 05/11/2015 - 13:33
      +2

      Mine also. I was told by online chat that it takes an extra 48hrs to provision the bonus data

  • Mrgreenz on 04/11/2015 - 15:14

    So I`m currently a Telstra home internet user. So i have a telstra account.

    My mobile account is provided by my employer, this is however changing and we are getting an allowance.

    So I went to apply for this deal without linking my currrent bigpond account, and it looks like it will go through with the bonus data. However when my employer initiates the buisness to consumer phone number change, and I take my number back am I going to have issues?

  • cruelsinger on 04/11/2015 - 17:01

    If I've never had a mobile phone plan with telstra but have had a telstra broadband plan a couple of years ago do I still count as a new customer?

  • jonogwil87 on 04/11/2015 - 17:19

    I signed up for a new sim card and number, then i receive two new sim cards with two different numbers but telstra myaccount doesn't list the plans or the data allowance!! what the hell is happening?!

    • anoykw on 05/11/2015 - 11:58

      they gave me x2 $40 data share plans, make sure you do not activate them. I had issues activating my $50 BYO sim card and contacted them - they ended up activating all three cards and i had to go through the trouble of cancelling the x2 $40 sim cards..

  • gankmeplz on 04/11/2015 - 18:36

    Dint let me pick a Nano Sim for my iphone6 …. man I would hate to have to sit and fix that if the send out the wrong sim

    • nfs1 on 04/11/2015 - 18:50
      +2

      They send out a multi-fit sim (nano, micro, standard).

      • ShamelessBargains on 04/11/2015 - 22:28
        +2

        My multi-fit sim was found to be faulty. Spent an hour on the online chat to find I have to go into the store and buy a $2 sim.

        Really makes me consider whether it is worth switching anymore with the amount of time and hassle involved.

        There's also the tradeoff of being locked into a contract for 12 months.

        • gankmeplz on 05/11/2015 - 08:54

          How many days till your Sim card arrived after you placed the order ?

        • oldspice on 05/11/2015 - 08:55

          Just wondering, but how long does it usually take from sending in your application to receiving your sim? The website says there is a next day guarantee but it has been 3 days already and they still haven't processed my order.. flying off overseas soon.

        • ShamelessBargains on 05/11/2015 - 08:56

          @gankmeplz: Placed order on Saturday and received on Tuesday via courier.

        • gankmeplz on 05/11/2015 - 14:32

          @ShamelessBargains:

          I placed order Wednesday 6pm , Thursday got emailed Account Number . Now waiting for Sim Card

        • yeahyeah on 05/11/2015 - 14:52

          @gankmeplz:

          I placed an order Tuesday night. Received a thanks for your order email, and a plan information email. But nothing since then.

        • cruelsinger on 05/11/2015 - 15:04

          @goodo:

          Yep same. Got an email also saying "we need more information from you" so I rang up. The guy had no idea what extra info was needed and just told me they were waiting for the port to go through. Nothing has happened yet 2 days later…

        • Store Repgerdschenkel @ Telstra on 05/11/2015 - 19:59
          +1

          @gankmeplz: over 80% of orders arrive next day in metro areas

        • anthem29 on 06/11/2015 - 12:40

          Same thing is currently happening to me. Useless.

        • TuxLovesAbargain on 12/11/2015 - 21:30
          +1

          Was told tonight to buy a prepaid sim as the sim I was supplied wouldn't work either. Hopeless.

        • ShamelessBargains on 12/11/2015 - 21:43

          @TuxLovesAbargain: Yeah my thoughts exactly. Just not worth the hassle.

        • TuxLovesAbargain on 12/11/2015 - 22:25

          @gerdschenkel:

          My order arrived quickly but the sim doesn't work. I was $2 prepaid sim and they would activate that… Why bother sending a sim at all? Just tell people to go and buy prepaid sims and save on postage.

          I have all sorts of issues with Telstra over this 'deal'. I can't believe how bad this company is. (I accidentally gave you a positive vote btw)

          Also, why isn't it considered a change to Telstra if you were previously with Boost? I had no idea that Boost was owned by Telstra.

  • priceaintright on 05/11/2015 - 10:30
    +3

    I noticed that the offer has been advertised as available for a "limited time only" now instead of lasting until 31 Dec 2015.
    Note the below I received in email once I signed up — Bonus 2.5GB appears to be an ongoing promotion possibly into next year, 2GB until 31Dec (or earlier) and $200 credit until 13Dec (or earlier).

    Bonus Data - 2.5GB
An extra 2.5GB of data per month now yours
Because you took up the BYO M plan with your new device contract, you're now entitled to an extra 2.5GB of data per month for free.

Bonus Data - 2GB
An extra 2GB of data per month now yours. All to use in Australia.
Offer runs 30 October 2015 to 31 December 2015 unless withdrawn earlier by Telstra.

$200 Welcome Credit
If you're a new customer & you sign up online, you'll get a $200 credit on your bill when you sign up with us on selected plans.
Offer runs 30 October 2015 to 13 December 2015 unless withdrawn earlier by Telstra.
  • Jiffy on 05/11/2015 - 18:29
    +2

    I've now been without any mobile service thanks to Telstra stuffing things up beyond comprehension.

    Porting from Vodafone, I signed up online on Monday afternoon. Tuesday came and went without a SIM card. Wednesday came and went without any sim, so I called their phone line. Turns out they cancelled the online order, as I needed to provide 3 pieces of ID. Annoyed that they never bothered to inform me of this fact, I nonetheless went to my local Telstra shop to fix things up. The man there organized a sim, and set things up, telling me my port would be done within 15-30 minutes, and I'll be good to go. I left the store, and my Vodafone sim went dead shortly after. Naturally, I popped the Telstra sim in. Nadda. I wait until I get home and phone at 8pm. They state that my number was ported fine, but not 'activated' on Telstra's side. And obviously, the activations team has gone home, and won't be in until 8am. Fine, first thing, it'll work.

    By noon today, I still have nothing. I call again. This time, I'm told that there are problems with the porting, and something must be manually done. When will this manually, highly difficult task be done? No clue. 24-48 hours possibly. No guarentees. But I was told it would be prioritised. Surrrrrrrrrre.

    630pm now, and still nothing. Telstra now says I can go into a shop to get a temporary sim card to get access to my account with a different number, but refuse to explain why.

    I'm quickly losing faith in Telstra having any sense, or at least their help staff having any brains.

    • nalgene on 06/11/2015 - 10:37

      same here, they cancelled my order and did not informed me. I received my sim card in the mail just yesterday. :(

    • Sharp on 06/11/2015 - 13:38

      Knowing Telstra, you'll now probably have problems with getting the $200 bonus. Because it'll look like a store order or something.

      • Jiffy on 06/11/2015 - 14:16

        Yup, I'm very much expecting a fight with them already. The whole porting thing was a fiasco. Finally up and running after numerous calls.

  • mychips on 06/11/2015 - 10:03
    +1

    I'm on the 8GB $50 Optus BYO deal ($40 for me cause I have an Optus internet connection), probably won't change even though this deals pretty juicy.

    • Associatedfrogger081 @ Telstra on 07/11/2015 - 11:46
      +2

      This deal is 7gb for around $33 pm after taking welcome credit into account. IMHO is better value and better network but each to own

  • isthisreallife22 on 06/11/2015 - 10:41
    +1

    Has anyone successfully ported from a Telstra post-paid to a pre-paid sim, and then immediately made this online order?

    How long after porting do you become "a new customer" ?

    • stonedewok on 06/11/2015 - 11:09

      I'm wondering this too!
      I'm tempted to port out from prepaid, then back…but there seems to be a few bad experiences here.

      Has anyone done this and had a good experience in terms of porting/ activation with correct data, etc?

      Cheers

  • Gururek on 06/11/2015 - 10:59
    +1

    I ported across to this last night and the number was ready this morning. Upon downloading the Telstra 24/7 app it reported I had 2.43GB remaining. I contacted support because I also couldn't register a Telstra account with this service, to which I was told I'd have to wait 24-48 hours after a new service to register an account. I am currently in the process of trying to get my bonus data, after being transferred to one person who told me first it was a 2.5GB plan, I then linked the Telstra site and copied in the email details I was provided by Telstra stating the extra bonus data. He then told me the 2.5GB was the actual data, and the only bonus was 2GB making a total of 4.5GB. After questioning if he even checked the link I provided, and pasting more from it stating the total 7GB, he tells me "We apologise for the inconvenience but that might be an exclusive offer from our Online Shop that I can't offer here on my end. What I can do for you now is that I'll go ahead and connect you to our dedicated team that can assist you further in terms of this bonus data."
    So I am now awaiting this 3rd person who might be able to set my account as it was sold to me. I can't believe that a company as big as Telstra can still have have issues like this, and have support staff who aren't provided information regarding current sales or what a customer actually ordered.

    • zerog101 on 06/11/2015 - 11:14
      +1

      Also in the same situation as you. only have the 2.5gb showing on myaccount. The online chat have no idea about the bonus 4.5GB.

      They are telling me its only a bonus 2.5GB of data. even after showing them the site…

      Now he has directed my inquire to this "dedicated team" as well…

      • Gururek on 06/11/2015 - 11:26

        Had some luck with the 3rd person after reading over my transcript and consulting a "Subject Matter expert", who has told me the extra 4.5GB will be added on within 24-48 hours and that they will email me once this has been done. I requested a reference number to follow it up on next week if needed and was told I'd be given a link I can use to contact the same person.

  • StonedWizard on 06/11/2015 - 11:11

    My experience porting to Telstra hasn't been smooth sailing either ( had issues with Optus).

    The sim I received couldn't be activated, I couldn't register for an account online and had to wait 48 hours, Telstra some how lost my details so had to go in store to resolve.

    But now it keeps saying I only have 6gb of usage when it should be 9gb since I signed up to the $70 a month plan. Telstra keeps saying it will sort itself out but it's been 4 days now and nothing. I always thought Telstra is meant to have good service.

    Only Telco i've never had issues with is Bendigo Bank Telco.

    • ShamelessBargains on 06/11/2015 - 11:19

      I have been having the same problem with my port from Optus.

      Decided I am not going to bother moving with the amount of hassle involved.

      Might just move to that $30 Amaysim plan which has unlimited calls & text & 2GB of data instead.

  • gankmeplz on 06/11/2015 - 11:41
    +3

    So everyone here has this issue of Only getting 2.5GB and not the Promised 7GB ?

    • batrarobin on 06/11/2015 - 11:55
      +1

      Yes, I had to call them yesterday.. The lady said she will send in a request to provisioning to apply full 7GB on my account…. The whole telstra setup is so unorganised that they themselves don't know what they are doing.

    • Mimbula on 06/11/2015 - 12:03

      Yep, first they can't find the deal, next they won't put on the $200 credit…its such a mess.

    • gankmeplz on 06/11/2015 - 13:09

      God that's $200 right there just adding up hours I would need to struggle on the phone with Telstra

  • damoo on 06/11/2015 - 12:14

    Just keep the order confirmation email which clearly shows the 2 bonus lots of data and $200 bonus included and you'll be fine.

    • cruelsinger on 06/11/2015 - 15:07

      My email didn't list either hahahaha :(

      • damoo on 06/11/2015 - 15:19

        They sent a few out- make sure you're looking at the right email?
        Subject: Your online order from Telstra

        Has all the bonus info listed

  • Associatedfrogger081 @ Telstra on 06/11/2015 - 12:23

    Same here. They have given me 5gb rather than 7. I am calling them

  • neo on 06/11/2015 - 12:25

    How long did you all wait to port back to Telstra online to get this offer?

  • exile on 06/11/2015 - 12:25

    Wow they are really bad, I'm waiting on the phone with them now. Was going to activate the sim using the info on the welcome letter, then noticed it said activation for prepaid plans so I called them, turned out the info on letter was wrong and on top of that they are having problems with online activation anyways and said they would do it over the phone. As expected I was confirmed as having only 2.5Gb download. Got them to check with the higher ups and now I've been told I have double data so 5Gb altogther. Told them to check again as I was missing the other 2Gb so now waiting for them to check with the online team. On the plus side they did confirm I'll get the welcome credit. Looks like though their systems are not connected so you'll definitely have to call them to get that 7Gb. They even tried to say that the 7Gb was made up of 5Gb for my BYO plan and 1Gb each from my 2 free $40 data share sims which goes away when I cancel them. Seriously the phone team have no idea.

    • anthem29 on 06/11/2015 - 12:52

      Do you have a reference number that I can crossreference?

      • exile on 06/11/2015 - 12:56

        Are you a rep with Telstra? No they didn't give me a reference number, but just had them fix it up now. Well they assured me I will have 7Gb, but I'm not holding my breath for now. I expect it will still say 5Gb on my account. Just hope after 2-3 days it will get updated. Otherwise I'll have to call again. They admitted it was a problem because the phone team and online team are separate and they don't communicate plans and bonus offers well.

        • anthem29 on 06/11/2015 - 12:58

          No i'm just currently going through the same process. Just wanted to get a copy of someones resolution instead of going through the same rigmarole.

          Still waiting on the damn sim to be activated..

        • exile on 06/11/2015 - 13:01

          @anthem29: Oh ok, yeah took me like 1 hour to get them to admit I have 7Gb. Still waiting for port which will take up to 24 hours. I'm afraid you'll have to go through it all, though maybe worth a try to wait a week and see if the system is automated enough to update the 7Gb by itself. Good luck tho.

        • anthem29 on 06/11/2015 - 13:44

          @exile: Now activated, but only 4.5gb so far. Have acknowledged that the remaining 2.5gb will be on there within 2 business days, and the credit will be applied to the second bill.

          There are some good people in the 24/7 chat, but oh lawdy do you have to weed through some shit to get to them.

          My rep was "Armie France"

        • exile on 06/11/2015 - 13:50

          @anthem29: I was going to go through chat, but had a queue of 68 so decided to call instead, which had no wait. Funny that you got 4.5Gb waiting for 2.5Gb, whilst mine was 5Gb waiting for 2Gb

        • yeahyeah on 06/11/2015 - 13:51

          @anthem29:

          OMG i sometimes love the 24x7 chat people, and sometimes hate them. Had some issues yesterday, the guy on chat promised to deal with the activations people to sort it out, and then call me back. Of course I never got the call back so have no idea where things stand. I decided to go back on chat last night, thinking at 1am i'm sure to get through quickly. Position 4 in queue not so bad, soon enough I was number 1. And i waited and waited and waited. Could've been an hour at position #1 and then I get a sorry chat is unavailable error. FML

        • pandaroogoo on 06/11/2015 - 14:03

          I've got 5gb waiting for 2 as well. There must be something holding back the online exclusive bonus. Hopefully everyone will have the correct amount of data by Monday…doubt much will happen over the weekend

        • anthem29 on 06/11/2015 - 14:03

          @goodo:

          I must have got lucky, 0 queue the first time which then got stuck, and then 0 queue the second time which got me sorted.

          Maybe ask for the rep I had?

        • yeahyeah on 06/11/2015 - 14:07

          @anthem29:

          If only that would work. You know the email they send after your chat is finished in order to get back in contact with the person you'd dealt with, it's never actually gotten me back to the same person.

        • anthem29 on 06/11/2015 - 14:10

          I've just refused to go back to someone else through that link, I find out what time they are working and then wait until the following day for continuity.

        • yeahyeah on 06/11/2015 - 14:13

          @anthem29:

          It was literally 2 minutes after I'd finished chat with them. No luck

        • yeahyeah on 06/11/2015 - 14:19

          @anthem29:

          I'm back on chat now, waiting in queue. I feel sorry for the person who eventually answers.

        • anthem29 on 06/11/2015 - 14:20

          @goodo:

          If you get Teodoro, ask to be transferred to someone else. Had them several times doing this and my cable, absolutely no help.

        • yeahyeah on 06/11/2015 - 14:25

          @anthem29:

          The people behind the 24x7 facebook page are just as bad.

        • anthem29 on 06/11/2015 - 16:57

          @goodo:

          How'd you go?

        • yeahyeah on 06/11/2015 - 17:11

          @anthem29:

          all good, confirmed bonus data will take 48-72 hours to be added and welcome credit on 2nd bill :)

  • broot on 06/11/2015 - 13:29

    Is everyone here getting total 7GB or 6.68gb? My total usage showing 6.68gb.

    • Terra Australis on 06/11/2015 - 14:48

      Mines showing 7.49GB

    • vandelay on 09/11/2015 - 23:08

      ok just ported back to Telstra today..

      yep, my total usage is showing 6.68gb (thats including 2x data share sims of 1gb each)

      so, i'm actually 4.68gb… will wait a couple of days and see if the remaining 2.32gb gets added on before i livechat…

  • aoeueoa on 06/11/2015 - 14:37
    +1

    Well, they have sent me a letter saying "Welcome to Telstra" etc. But they haven't sent me a SIM, nor have they disconnected by port-from number. So, it's lost in a black-hole somewhere. I'm on chat to them ATM.

  • Charlie-B on 06/11/2015 - 16:30

    My order is pending verification. Rang customer support and was told it apparently takes 2 weeks for verification, and I asked her why is it taking 2 weeks and was put on hold while she looks for the reason why. Came back 20 minutes later and says 'sorry it takes 2 weeks for verification may i suggest you wait the time period for completion'. I just hung up after that

  • phobo on 06/11/2015 - 21:53

    how does one port to another carrier for a day? can someone explain the cheapest way to do this?

    • vandelay on 07/11/2015 - 09:39

      $0 https://www.ozbargain.com.au/node/218551

      otherwise $2 optus, or $2 vodafone sim.. follow the instructions to port your number over to them.. wait till its activated…
      then sign up on telstra online for the new deal…

  • WeiKaiLe on 07/11/2015 - 09:04

    The transition seems to be a bit of a pain for people at the moment so thinking of holding off until it is less popular and more likely to go smoothly.

    Was anyone able to get Apple Music with their service? If so did you sign up after 1/11?

    • snvl on 07/11/2015 - 18:08
      +1

      I haven't. but the apple music is an ongoing offer

      • WeiKaiLe on 07/11/2015 - 20:26

        thanks for the reply :)

  • phidj003 on 07/11/2015 - 11:43
    +1

    Hi all, Telstra are claiming that they don't offer the full 7GB.

    This doesn't seem to be consistent with their T&Cs, which say that the plan is 2.5GB, and then states the following.

    Bonus Data - 2.5GB
    An extra 2.5GB of data per month now yours
    Because you took up the BYO M plan with your new device contract, you're now entitled to an
    extra 2.5GB of data per month for free.
    Bonus Data - 2GB
    An extra 2GB of data per month now yours. All to use in Australia.
    Offer runs 30 October 2015 to 31 December 2015 unless withdrawn earlier by Telstra

    Still a good offer, but stay tuned…

    Also @WeiKaiLe, yes the Apple Music promo should still be there, I signed up on 02 November.

    • cruelsinger on 07/11/2015 - 13:55

      When did Telstra claim they aren't offering the full data amount?

      • phidj003 on 07/11/2015 - 20:50

        On my last online chat with them - but has been escalated for resolution so will see what the final answer is…

    • WeiKaiLe on 07/11/2015 - 20:27

      Thanks for that!

  • nickeveli on 07/11/2015 - 12:00
    +2

    Just sharing my experience in case it helps anyone.

    I ported from Telstra post-paid to Optus, and ported back for this deal. SIM delivered in 48 hours, activated 24 hours later. Initially MyAccount showed only 2.5GB. Speaking to 24x7 chat they said it would be another 24-48 hours for the rest.

    Today I was bumped up to 5gb with the $200 credit already applied. The 12-month free Apple Music offer is available under MyAccount as well. The remaining 2.5GB Bonus data is not applied yet but imagine it will be soon. I signed up on 1Nov15.

    Now just need a 4GX compatible phone… =)

    • mr kindface on 09/11/2015 - 11:13

      i'd talk to them about the extra bonus data. I just had a loooong chat to get the full 7gb

  • scbrother on 07/11/2015 - 21:14

    My data is still at 5gb, they have had 48h now to fix it, but at least i got my credit from what i can tell (first bill is $150 CR, got it emailed) but i cant even see my account/open the bill…My Account online isnt working, it doesnt seem to be linked to my mobile number or it says my DOB is incorrect.

    I can only see my usage off the 24x7 app.

    Cant believe i had a better experience with Vaya….

    • mr kindface on 08/11/2015 - 11:25

      yeah mine keeps saying my date of birth doesn't match their records. talked to chat a few hours after activating and they said wait 24 hours or so and you should be able to sign up. it's been 4 days and still doesn't work..

      • beantown on 10/11/2015 - 13:44

        Have you been able to sign up to myaccount yet? I'm in the same boat where it says my DOB is incorrect.

        • mr kindface on 10/11/2015 - 18:02

          yeah, had another chat with them and they said my DOB wasn't in the system or something and fixed it..

  • LurvinOZB on 07/11/2015 - 22:27
    +2

    just joining in the fun here …

    I ported over 3 lines + 1 new data share sim last weekend, none was successful. Had so many issues, waited for so many hours literally on the phone and online chats, had to say the same story and background to each rep (to the point I had a script ready and handy to cut and paste), had so many dramas with so many of those off-shore nitwits that telstra contracted to who have no freaking idea and loves to pass the buck from online team to residential billing and back and forth till i lost count. A complaints rep took my case, couldnt get 2 of my lines to be activated, suggested that i redo the contracts at a physical telstra retail shop and assured me he will complete the order as the retail shop could only provide 2.5gb. Lo and behold after signing 2 x 12 months contract for a measly 2.5gb, the complaints rep couldnt get online team to budget and provide me with the offer. Now I had to port out and port in online and try again. The third number (my wife's) had its contract started and started to receive emails from telstra saying the order was successful blah blah blah, up to now after providing the blank sim serial on tuesday and again raising multiple service request, calls and hours of online chats to various departments, its still not ported over and up to now no ownership from any reps.

    Becareful here, those reps must provide interaction reference and must provide their name and employee number plus an email with a contact them directly follow-up button. Even so, when you try to use that button and if they are not at work, it just goes to another rep and again every single one of them are clueless and refuse to take ownership.

    And if you get ask to provide advanced payment; they might give you silly reason such as your MRO is $300 so you need to provide $300 advanced payment. In this case, there wasnt even any hand set as part of the promo contract. The reps take it as you are a silly billy and tries to fluff you, and when you catch them in the game, they said the excuse was provided not to make you feel bad as you failed their credit assessment (which is just another fulla crap assessment) and thats why you have to pay the advanced payment.

    Key takeaways:
    - Horrible wait times for BOTH 13 numbers, 1800 numbers and online chat.
    - Virtually no ownership whatsoever in owning the customer's issue.
    - They just like to palm you around since you will never get them (they can choose not to leave their interaction with you).
    - The transcript that you think will be useful if they muck you around, well you still get stuffed around. Do you really think when you send the multiple transcripts after the endless times you had to chat with each and every nitwit reps and tell them the same story only to get different responses, that the complaints rep who are handling mountains of complaints actually reads through them and tries to rectify each and every of your issues!?!? DREAM ON!
    - Oh and not forgetting the so-called recorded phone conversations, the same reality applies above.
    - How good the rep you gotten, well its a hit and miss. Sometimes you get good ones who tries hard to follow-up, but most eventually give up by telling you your case is being handled by complaints team and its out of their hands. I got put on infinite wait on the phone for close to 2 hours listening to their music, or gotten abused by one of the rep who mocked and act like a coward refusing to even provide her name or employee ID or pass the call to her supervisor.
    - Well once you gotten a complaints rep handling your case, you might think its all gonna end well … DREAM ON again! The complaints rep I gotten couldnt even persuade the online team to budge! To the point I am being told to port out and try to apply online again. I was promised the contracts will be annulled, well I shall see how far the confidence goes.

    Its no doubt a superb plan … good price point, good amount of data, good network. But the way the promotion was handled, its an absolute PR disaster! At the end of the day, you lose track of the grievances and inconveniences you had to go through and just wished for the episode to end. In complaints scenario, you would want to be compensated and rights the wrongs. When dealing with Telstra, you just want them to try to right the wrongs, and if not pray they cut you off without penalising you because the issues started with them!

    For those who gotten through smoothly, well life's sweet. For those like me stuck in limbo, chill and take it easy. I know for sure I am not going to waste my weekends like last week trying to resolve the problem.

  • BigTank on 08/11/2015 - 19:21

    So guys I was at Coles today and noticed the $2 Optus and Virgin prepaid sims. Are these ok to port to?

    I always thought prepaid sims meant a new phone number?

    Am I ok to buy one of these sims and port?

    • LurvinOZB on 08/11/2015 - 19:28

      Try ur luck at KMart, sometimes they have 5 cents Optus sim cards.

      Yes u can port over and recharge.

    • vandelay on 08/11/2015 - 22:41

      yes u are ok to do that… you can get a new number, or port your existing number…

      i've just done this… new telstra sim was delivered by courier

    • Reggienator on 09/11/2015 - 10:44
      +1

      The $2 optus sims are half price at 7/11. I had my number ported to optus in about 30 mins.

  • thefud on 08/11/2015 - 23:06

    I am currently with Boost with my recharge running out on the 18th. After which I plan on moving temporarily to Optus and then go the this plan.

    I am wondering if I can order the plan now, not activate the SIM and not get billed until I activate the sim and commence porting?

    • exile on 08/11/2015 - 23:24
      +1

      Why don't you give them a call or a chat and find out if that's possible? According to my welcome letter it states that if you don't activate then they will send you out a reminder SMS or email. If you still haven't activated within 48 hours, they will automatically do it for you and port your number. You won't be billed until after activation and porting. Better wait it out for a few days if you ask me until the night of the 12th or the 13th, that way it won't get to you till the 16th (after weekend) and you can activate on 18th. Or you can refuse delivery and pick it up later at the post office I guess (they hold onto it for up to a week) and then activate it on 18th. I assume they won't port you until they have at least confirmed you received the sim card.

      • thefud on 13/11/2015 - 14:28

        So did contact Telstra and confirmed a few things, saved the chat too:

        • Boost customers are eligible and don't have to do anything crazy (eg. buy an alternate SIM etc)
        • $200 welcome credit included
        • 4.5GB extra data included
        • $240 towards next device purchase (Whaaat? Direct quote: "You'll get $240 credit in account which you can use to buy device (Phone/iPad/Tablet) outright on next outright purchase."
        • Up to 7 days to activate the SIM from order date ("Not an issue, you've the option to activate this service after 7 days of ordering it so you can order it now and then activate it or the moment this plan will get activate your old plan will automatically be cancelled.")

        So, plan ordered. :)

  • Reggienator on 09/11/2015 - 10:46

    I just ported my number to optus and am trying to sign up, yet the telstra page keeps crashing, saying 'online shop misbehaving' or something. So much for being without a phone service for a minimal amount of time.

    • Reggienator on 09/11/2015 - 10:52

      "Your order cannot be processed at this time. For assistance, please contact our customer care on 1800 676 642 or visit your nearest Telstra store. "

      arggg after I put in all my details

  • dragonxx on 09/11/2015 - 10:55
    +2

    I placed an order on 01.Nov, thought everything is fine but now got confirmed from them that the order cannot go through because I'm with Boost and they consider me as an existing customer???? What the hek?? Why don't they explicitly said that in the promotion?

    • Reggienator on 09/11/2015 - 11:02
      +1

      Its been mentioned in comments. Go to 7/11, buy an optus sim card for $1 and port your number over, what I did only took half an hour.

      • dragonxx on 09/11/2015 - 11:10

        You're right, I guess it's the only way to do so! Thanks mate!

    • ashchay on 09/11/2015 - 21:21
      +1

      Did you manage to get the offer? I'm with Boost too. There is a comment below that states Boost customers will still not be eligible if they port out because we had an account within the last 6 months…
      Just want to see if others managed to still get the offer

  • ufwpd on 09/11/2015 - 14:36
    +1

    Wow, what a joke. I'm also having no luck receiving the full 7GB (7.5GB with Apple Music) that I'm entitled to. The staff literally seem to know nothing about the offer. Even when I link them to their own website, they don't seem to get it. I've escalated my account to the TIO as I can't be bothered dealing with Telstra anymore.

  • kev98 on 09/11/2015 - 17:33

    I have boost account, I am told I will be ineligible for 7GB of data or the $200 welcome credit. I am also told if I port out and port back in I will still be ineligible as I have still had account within previous 6 months. Do I need to get a new phone number?

  • pandaroogoo on 09/11/2015 - 17:34
    +1

    Has anyone received the full amount of data so far? I'm still down at 5g

    • Associatedfrogger081 @ Telstra on 09/11/2015 - 19:32

      I am up to full amount now. It's been coming in dribs and drabs :) . Recived A bit every day. Very weird behaviour from Telstra

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