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Telstra Medium Plan BYO 12 Month Contract: $50/Month with 7GB Data and $200 Welcome Credit

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Telstra Medium Plan BYO 12 Month Contract: $50/Month with 7GB Data and $200 Welcome Credit
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Associatedfrogger081 @ Telstra on 31/10/2015 - 15:18 telstra.com.au (9832 clicks)
Last edited 01/11/2015 - 03:44 by 1 other user

Just discovered this deal from telstra - now including 7gb total (4.5gb of bonus data) on the Medium plan for BYO phones on a 12 month plan. Also includes a $200 welcome credit for new accounts effectively bringing it down to around $33 pm if you stay only 12 months.

Includes $1000 phone calls.
t&c's
50/mth. 12-month term
minimum cost $600. 24-month term
minimum cost $1,200
All to use in Australia (excludes use overseas)
Unlimited SMS, MMS and
MessageBank® to standard Australian
numbers
$1,000/mth of calls. 2 min standard call. $2 to standard Australian numbers.
2.5GB/mth of data
Extra Data usage $10/GB or part thereof

Mobile Phone Plan SIM Only Mobile Plan Telstra

Related Stores

Telstra
Telstra

closed Comments

    • justjack on 09/11/2015 - 23:14

      I'm at 7.66gb - 0.5 from apple music and 2gb from the 2 data share sims. Made a complaint last week and just got told that the bonus data would be applied within 48 hours been a week now.

    • vandelay on 11/11/2015 - 15:36

      two days ago… 6.68gb shared allowance (including 2x 1gb data sims)

      today got the sms its bumped up to 7.17gb shared allowance

  • look4bargain on 09/11/2015 - 19:54
    +2

    My 2cents advice for whomever never got account with Telstra want to sign up this offer or any Telstra plan online in the future. Is better off go in-store. This is based on my past week experience, signing up online. Few members from this site, would have the same experience.
    I saw this offer last Sunday, so gone to get the Voda $2sim and port it over.

    Once, it ported over and then I sign-up online. Received the sim package on Wednesday morning, and I activated it.
    Waiting a few hours, and received an email been told my order have been cancelled. This is where the nightmare start.

    So, have an online chat with the Telstra staff. He said that I need go in store to provide the relevant documents for the Control Group to verify (that is fair and have no problem with that). Last Thursday took all my relevant documents in to the shop and advise that it will be 24-48hours time frame for the clearance. So wait till Friday late afternoon, haven't heard anything. So when online to check out status, and the staff told me that I am in a queue it take 48 hours for the clearance.

    On Saturday, then I gone to the store check the progress. Staff advice me that the Control Group does not work on the weekend. And said that I have to wait till Monday for the outcome. And went online and back to store this morning, staff telling me I am in queue and my 48 hours time frame end tomorrow.

    This is a totally joke, TELSTRA please if you PROMISE 24-48 hours time frame stick to it or else just state that you don't operate over the weekend. Longer wait will be applied. For customer who not paying on time you penalty them, if reverse can you compensate your customer.

    My story is DON"T ever sign Telstra ONLINE store, is much quicker sign in store (most of the in-store give me the same advise). Unless you have held account with them before.

    Online is main to be convenience but Telstra totally do thing complicate and illogical way.
    1. Send out the order
    2. Email you your order have been cancelled but WITHOUT the reason (the most transparent ever)
    3. Next few send you a parcel asking you to send back the product but without advice you where to drop out). Cause I received an Startrack parcel so got no idea should I drop at STar-track or post office (brilliant)
    4. 24 - 48 hours timeframe is just a JOKE. Till tomorrow I will be waiting 72 hours exclusive the 48 hours of the weekend.

    Been do some research on this topic, seem like Telstra HAVENT'T IMPROVE anything from the last 3 or 4 years on this matter.
    And I DON"T think they will in the next 10 years.

    • gooddealmate on 11/11/2015 - 19:32
      +2

      Same happened to me, recieved welcome pack/sim cards etc, attempted activation and port in from Vaya. Told this has been cancelled `and I need to go into the store to verify documents even though these were checked as part of the sign up process.

      Sorry Telstra. Poor form. I'm staying with VAYA, if you want your welcome pack back you can get it yourself.

  • Reggienator on 10/11/2015 - 00:53

    Telstra wanting $150 'advance payment' to process my order (3 months up front). Anyone else had to pay this?

    • cruelsinger on 10/11/2015 - 00:58

      Yeah I paid it today. I think it's related to me being a student and not having a huge credit record. The payment is a form of proof that I can pay.

      • Reggienator on 10/11/2015 - 08:43

        Ok I'm in same boat. Just don't like how they didn't issue me a bill - just expected me to pay it or go to a telstra store and pay.

        • cruelsinger on 10/11/2015 - 09:25

          Yea it is a little strange. I payed it yesterday but the money still hasn't gone out of my account.

  • Viderzo on 10/11/2015 - 09:27
    +2

    Ok the whole process took 7 days for me and now I have 7.17 GB of data

    I was a Telstra customer on $50 BYO 5GB (no contract double data). Based on experience the best way is to port out and in and these are the steps of what I did:

    1. Day 1: 1PM-7PM: confirm with Telstra that I won’t be charged for porting out, I went to Vodafone and asked them to port my number to a 2 dollar sim, be mindful that if you don’t recharge it will expire in 7 days and your number will be lost. I ported my number to Vodafone around 1PM and by 7PM it was active (not sure why it took so long)
    2. Day 2: 10AM: waited for the night before ordering the Telstra BYO medium plan, made sure that the order gives me all that I want (200 bonus + 2GB bonus data and 2.5GB bonus data). Placed order, received confirmation. Make sure you save that email order confirmation as it contains all the bonus information in case they decided to screw you over
    3. Day 3: nothing, waiting
    4. Day 4 2PM: Sim card arrived, I activated the SIM card linked to my old number online around 2PM. They gave me two extra sim card which are the Share data SIM (I forgot to remove these when ordering the BYO plan – they are free for 3 months anyway so I will cancel them later).
    5. Day 4 7:30PM: my SIM still not active (just saying SOS) so I contacted the Telstra 24/7 online chat. Useless, they told me to wait for 48 hours.
    6. Day 5 7PM: Decided to call them instead as it is more than 24 hours (but less than 48): they lady on the phone said the order has not been submitted, told me to wait, submitted the order, restarted the phone and it was active, data was 4.68, told me to wait for 48 hours (again)
    7. Day 7 11PM: more than 48 hours later my data is showing 7.17, received an email from Telstra also that my data has been changed to 7.17GB

    Good luck people, I believe porting in and out is the answer. I know some people over at Whirlpool said that you need to be out of Telstra for 6 months before you can use this offer but mine works.

    • exile on 10/11/2015 - 09:51
      +2

      I'm in the same boat. I stated with 4.68Gb like you, though I had been with Voda for over a year. I'm now on 7.17 like you, but you realise you're still being short changed by like 2Gb right? Remember your $40 data share sims come with 1Gb data each to share, so I expect the full amount you should have is 9.17Gb total shared data.

      I only found out when I called to enquire why I had only 4.68Gb after activating. The rep assured me looking at his computer screen that the 4.68Gb is made up of 2.5Gb on main account and 1.1Gb each (Don't know why, when it should be 1Gb for the $40 share plan) for my share sims. No mention of bonus 2.5Gb and bonus 2Gb. I had to spend an hour for her to confirm with the online team that I would get 4.5Gb added after 48 hours. So yesterday 2.5Gb got added, but still waiting for the 2Gb. You might want to check with them, but pretty sure even though you think everything is all good and you have your 7Gb, its going to revert to 5Gb once you cancel those share sims.

      • Viderzo on 10/11/2015 - 10:08

        crap you are right, Thanks man, that means I am still waiting for the rest of my data. Oh well when everything is sorted out it will be worth the trouble :)

    • Quotationz on 19/11/2015 - 18:21

      Thanks for the info. I did the same thing. Port has happened today and showing 4.49GB data. Will give it a couple of days and hope it goes upto 7GB. Any idea how the welcome credit works or when it applies?

  • andy2 on 10/11/2015 - 14:47

    can i still get 12 month free apple music if i sign up for this plan?

    • tof on 10/11/2015 - 15:27

      I signed up last night and the 12 month free Apple Music offer was still available.

      • andy2 on 10/11/2015 - 15:58

        so doesnt have to be a iphone?
        also did u get a code to redeem the offer?

        • tof on 10/11/2015 - 16:53

          It has nothing to do with an iPhone or any phone. The offer shows up on the sign up screen. I took it up because why not? There is no code to redeem. Once I get my SIM, activate it, and get the Apple Music confirmation SMS, I'll go to the 500mb data bonus sign up page.

        • Huntta on 10/11/2015 - 17:05
          +1

          @tof: Hey tof, when you nsigned up - did it add $11 to your monthly billing? I assume that you only get charged after 12 months?

        • damoo on 10/11/2015 - 21:28

          @tof:
          Except if I'm not mistaken - apple music is only on iphone

        • tof on 11/11/2015 - 00:06

          @Huntta: Yes that's right.

        • tof on 11/11/2015 - 00:07
          +2

          @damoo: Also available for PC and coming soon to Android.

        • mr kindface on 12/11/2015 - 09:24
          +2

          @tof: android app is out now. …but not compatible with my phone :(

  • Pandamony on 10/11/2015 - 15:12

    If there is a $200 welcome credit then why is the minimum cost over 12 months $600, why not $400? Also do I qualify for the $200 (for new accounts) if I am porting from Boost?

    • Associatedfrogger081 @ Telstra on 10/11/2015 - 20:49

      Because not everyone eligible for the $200 welcome credit . Online new customers - existing Telstra don't get it

      • scottb721 on 11/11/2015 - 20:33

        I thought existing customers, like me, couldn't sign up at all. I'm happy not to get the $200 but Online Chat said I couldn't have the plan.

  • N3M3S1S on 10/11/2015 - 20:48

    Signed up, thanks!

    Have been with amaysim for years but I get bad reception at work!

    So I have been considering the change for a while and for $33 a month - why not!

  • churchado on 11/11/2015 - 16:10
    +1

    Just had a very long online chat where I was told definitely have to have been off Telstra 6 months to get this offer. Bummed. Want to combine it with the $240 off a device deal. Seems I can't.

    Extremely annoying that Telstra have NO terms and conditions about how the offer works and it seems like complete luck of the draw in regards to who you get to deal with when you contact them.

    • miicah on 12/11/2015 - 14:18

      I also was told the same thing, they must have cottoned on to what people were doing.

      • churchado on 12/11/2015 - 15:05
        +1

        Well it's their own fault for having absolutely no details online regarding exactly what constitutes a "new" customer. I was told they are working on getting the terms publicly available as they are currently only on their internal database.

        Wouldn;t you think this would be something they would do (legally and ethically) before announcing the deal?

        • Gish on 16/11/2015 - 22:56

          Hmm, will see how I go. I signed up only after the rep on the chat stated that I would be entitled to all of the trimmings, even though I was converting from Telstra Prepaid to Telstra Plan.
          After initiating the process, headed into a telstra shop to pick up my data sims and was told that it was definitely not entitled to the bonuses from prepaid to plan port.
          Still waiting for it to all settle down, been waiting on livechat for a bit over an hour to nudge the provisioning along (initially requested on the 12th, now the 16th.)

        • Gish on 17/11/2015 - 00:14
          +2

          @Gish:
          And….. they cancelled the order. The hell.
          re-submitting now. bastards.

  • scbrother on 11/11/2015 - 19:45

    Arrghh still having problems getting my data and getting on to My Account. Just got off the phone with them… Took ages for me to explain and point out where the deal was on their own website, then I was told they would escalate the situation to confirm that i signed up during the promotion period. I told them i received half of the bonus and $200 credit, obviously i did sign up during the time period but they didnt care. How hard is it to just increase my data limit!? It doest cost them anything…

    • exile on 11/11/2015 - 19:53

      Very hard because I don't think they can do it on their system. That's the problem. I had the guy try on his system but it wont let him add more data as there is no such provisions. It should have been automatically applied and that's it. He said, in my case because I activated and ported over the phone (because I couldn't do it online at the time), the system didn't add the extra data. So he had to ask a higher up to manually change the data I have.

  • spendandsave on 12/11/2015 - 14:58
    +4

    Thought I'd share my story

    Oct 30 - heard about the deal through contacts but thought it was too good to be true
    Nov 1 - decided to sign up online for it because of the lower average cost over 12 months
    Nov 3 - sim was delivered to wrong address and followed up with online chat to get another one
    Nov 5 - hear nothing and see nothing delivered, go into a store to get a sim and they promise to give me the same offer
    Nov 6 - finally port from Optus but then start playing the chat game to get my data
    Nov 7 - still waiting and on chat I'm only told that it's been escalated and you should see this in 24-48 hours / guy in store says 14 days
    Nov 9 - talk to someone that's finally helpful and adds data straight away (for which i get confirmation via sms for). however she cannot add the full amount so after chatting on the phone as well as online, she upgrades me to the 70 BYO plan with a 20 ongoing discount
    Nov 10 - all happy but oddly get an sms saying I've got 9.5gb now, couldn't complain about that
    Nov 11 - service gets cut in the evening and strangely get an email with my contract for the 50 BYO plan. I jump on the phone and complain and they have no clue what's going on and that it was a 'system error' and said that I'd have to get a new sim card and my current one cannot be activated
    Nov 12 - back onto chat and thankfully find someone useful like on Nov 9, she explains that the store from Nov 5 didn't cancel the online order and the system mistakenly transferred my number to another sim card which had not be dispatched at all. She also manages to change my plan back to the 70 BYO plan for 50 a month but this time with 9gb of data. She could only do this by changing my contract date (at no cost to me) meaning I had use for the last week for free.

    So for the trouble and frustration I went through I am on the 70 BYO plan for 50 a month with 9gb of data. Would I do it again knowing I'd go through all that again? Probably not

    There appears to be pretty serious system issues in the back end
    1. My order was sent to the wrong address
    2. My service was cut and sent to a sim that was never in my possession
    3. Staff seem to struggle with fulfilling offers that are publicly available

    My tips would be:
    1. If you're on chat, ask for an email follow up after it - there will be a link to "Get back in touch". I found that it shortens your wait time considerably and sometimes puts you back with the same person. I tested it and by doing so I'd gone from 26th in the queue to number 3
    2. Don't believe the false promises by some agents that say "I'll send you an email confirming that" or "You'll see that in your account in 24 hours"
    3. Get an order ID for any changes they put through and verify it here https://www.telstra.com.au/contact-us/my-order
    4. Data and changes to your account can be happen immediately, don't believe the 'wait 48 hour' bullsh1t. I found that on Nov 9 and Nov 12 interactions
    5. The 24x7 chat staff are infinitely more helpful than on the phone or in store + you have a log of everything. Store staff only added a 'note' for extra data and said it would take 14 days!

    Good luck but as odd as it sounds, Optus had far more consistent and better service

    • Gish on 16/11/2015 - 22:17

      Very helpful Jutzek. Thanks mate. At least I know what I am up against.
      about 5 days into the process from prepaid to plan.

  • CrocDundee on 12/11/2015 - 15:42

    Ok my 2 cents worth - Never EVER thought I'd sign over to Telstra, but managed to get a pretty good deal out of it.

    A few years ago I received a letter offering me $100 'welcome back' credit with any product Telstra was offering (I had line rental with them for a time for the internet) I didn't think I would be going over to Telstra so threw the letter out.

    Upon seeing this plan and special bonuses including $200 for an online sign up I thought, Great! Here is the chance to see if they would let me also apply $100 credit from that letter they sent me. Cut a long story short, was told not able to happen and was referred to a case manager to handle my case and the case manager was rude, didn't know anything about the current 50 BYO plan which included $200 bonus sign up and added Data, was completely incompetent and frustrating to talk to. I ended it at that thinking oh well, $200 credit is good enough to bring me over and signed up Last Saturday…. Meanwhile, my brother was in the same boat and was referred to a different case manager, who was helpful, apologetic that they couldn't do anything more but as a show of good faith offered him an extra $50 on top of the $200 sign up bonus… So total of $250 credit…

    Being disappointed in my case managers response to me and rudeness I decided to call Telstra back and asked to speak to my case managers supervisor. Went through the whole story and explained what my brother was offered and he eventually came back and said he will do the same offer. But no, when I spoke to the case manager that was their chance to offer me something and she didn't. So i said I would only be happy with the full $100 credit on top of the $200… He comes back to me and says okay.

    Email sent yesterday by the supervisor confirming the extra $100 offered and my Sim is due to arrive today. Upon activation they will credit an extra $100 to my account.

    Painful process but worth it to get 6 months free on the 12 month contract… Total saving $300

    • exile on 12/11/2015 - 16:19
      +3

      Yeah, I think if you read the posts so far you'll know your "Painful process" is not over yet, wait until you actually get your SIMs and get all your data and your $300 credit before you start celebrating.

      • CrocDundee on 12/11/2015 - 16:36
        +1

        yeah agreed - I am not looking forward to it. I can't believe how incompetent Telstra is though. For such a big company it really amazes me.

      • CrocDundee on 15/11/2015 - 21:20
        -1

        I finally signed up yesterday!! Long story short, still waiting on an extra 2.5gb of data (currently only showing 4.5gb) But have managed to get an extra $200 credit out of them. So total credit will be $400 over the 12 months… Massive pain, but I guess getting 8 months free makes up for it. What I can't believe is how bad Telstra is! For such a big company they are USELESS!!! I would NEVER recommend anyone going with them! I just wished Optus or Voda had just as good a coverage!!!!!

        • annielee on 15/11/2015 - 21:24

          how did you managed to get extra $200 ??

        • CrocDundee on 15/11/2015 - 21:42

          @annielee: I requested that they compensate me for their continual mistakes. It started out as $100, but got $200 for the latest stuff up… Annoying, but as I said worth it for 8 months free.

  • TuxLovesAbargain on 12/11/2015 - 21:19

    Telstra is probably the very worst big company to deal with. I live in country NSW and they provide the only 'usable' mobile and home broadband service…ha service!. Anyway i have stupidly signed up for this deal and spent over two hours on the phone to three different people who all told me a different variation of what is happening culminating in the last one telling me to buy a prepaid sim card so they can port my number over from Boost. Huh? They just sent me three sim cards, two of which are the data share which I am certain I ticked as not wanting!

    I asked why I can't use the sim card they sent for my main service and they tell me it won't work. is it broken I ask? No it's not broken, it just won't work. This is the type of company Telstra is. Incompetent is much too polite a term for them. I have never had a smooth transaction with this mob. I stupidly signed up for Foxtel through Telstra…DON'T ever do that no matter what they offer you.

    I have to say that the staff seem like nice people but they don't seem to know what to do.

    Rant over.. I should've just stayed with Boost I think

  • TuxLovesAbargain on 12/11/2015 - 22:17

    Online chat tonight said that Boost customers don't get the $200 welcome credit. I thought I'd ring up and waste more of my time (after speaking to 3 other telstra people about various issues) to find out for sure and this bloke told me my order has been cancelled. WTF is going on? I think they're having a laugh..

    What a terrible company to deal with

  • Clarencerx on 13/11/2015 - 01:35

    Guys quick question. Does your 500mb Apple Music show up on Telstra 24/7 app? I currently have 9.17GB (7GB + 1GB + 1GB)

    • vandelay on 13/11/2015 - 10:32

      good to see someone has the full data amount!

      did you have to chase up or got the full amount right away?

  • annielee on 13/11/2015 - 07:14

    im an existing customer with 1 postpaid and prepaid broadband, and i signed up a new number for this offer, confirmed with 2 telstra rep (via online chat) that i will be eligible for the $200 credit and 7gb data.. sim card arrived last 2 days but still in the post office (and i only can collect it over the weekend) checked my account, and saw the new number, with 6Gb and $148 credit.. which is weird.. not sure its becoz i haven activate the sim…

  • tenoclockfindu on 13/11/2015 - 14:39
    +1

    changed from optus.
    got my new telstra sim in 2 days
    tried to activate the sim but it doesnt work
    called telstra after a day and found out that it has to be the account holder has to be the same as optus (it was under my father's name in optus and i was trying to make it under my name in telstra and apparently i have to use the same account holder)
    sim is finally activated it.
    nek minute, as my phone is duo sim, both optus and telstra sim are inside, both sims still works lol
    i can make phone call using both sims
    called up optus and they said the system doesnt allow them to cancel my service
    went to telstra and told me to wait for 48 hours after activate
    so now it has been 42 hours now and both of my sims still works
    so i am with two carriers with ONE number.
    none of the staff i called encounter this before.
    can someone/ rep please help me
    i am tired of calling optus and telstra where both of them saying is each other's fault.
    thanks

    • Gish on 16/11/2015 - 22:14
      +1

      Lets see if they bill you for both…

  • vandelay on 13/11/2015 - 15:59

    just received a 'welcome to your new plan' email from telstra..

    outlines my plan, however only mentions one bonus 2.5gb, no mention of $200 free credit nor 3 months free access for the 2 data share sims (this is different from my order summary).

    anyone else receive this email who signed up for the original deal, and does it differ from my one?

    cheers

    • Viderzo on 13/11/2015 - 16:14

      Same here, only 2.5GB data no mention of 200 free credit nor the 2GB data, although it mentioned the 3 months free access for the data sim

      • vandelay on 13/11/2015 - 19:57

        ok got off the livechat, was told to wait for the full 5 days for data to be added… assured me that the $200 free credit would be applied..

        • yeahyeah on 13/11/2015 - 19:59

          I was told $200 credit is on the second bill.

        • vandelay on 13/11/2015 - 22:07

          @goodo: Yes correct

        • Viderzo on 14/11/2015 - 08:35

          @vandelay: i called them also, was told that he cant see anything and have to apply it manually, it is now showing 8.68, still missing 500 mb. Painful

  • cruelsinger on 15/11/2015 - 01:39

    Dunno if anyone is still reading this but I finally managed to Port from Liveconnected. Only took about 5 phone calls and the same number of live chats over 2 weeks. Had to push them to do anything every step of the way. Even now I can't sign up for my account because of some error which I have again contacted them to sort out. They did and now I get another error!! Wtf?!? Telstra are an absolute rubbish company.

  • scottb721 on 15/11/2015 - 20:55

    I spoke with a another rep and this one told me as an existing customer I could move my number to Telstra Pre-Paid and then switch to this plan as a 'new customer'.

    Anyone made the move from Telstra Pre-Paid ?

    Thanks

    • Viderzo on 16/11/2015 - 08:43

      don't do that, move to Optus/voda then telstra post paid. You will miss out on the extra 2GB and $200 bonus, although you might get the double data (2.5GB)

  • kev98 on 15/11/2015 - 22:12
    +1

    Mine has finally been activated (Ported from Boost > Telstra - didn't actually put new sim in and it is still working/showing activity)

    Showing $150 credit & only 2.5GB. My email states it will total 7GB. Will wait until Tues, if not give them a ring

  • Mimbula on 16/11/2015 - 08:53
    +1

    i've been on chat to Telstra about 7 times now, each time taking hours to get through to someone and every one of them saying they'd fix my data and welcome credit. Its been two weeks and I'm over it, and am going to port over to another telco. But apparently this requires another chat with telstra, and 7 day waiting period. sigh

    • smpantsonfire on 17/11/2015 - 22:08
      -4

      It's been 2 weeks. Don't be so entitled. You don't even get the welcome credit in the first month anyway…..

      • Mimbula on 18/11/2015 - 06:32

        ok, i'm sorry :(

      • mr kindface on 18/11/2015 - 11:17
        +1

        2 seconds after activation should be long enough for you to get the data you're entitled to

  • zerog101 on 16/11/2015 - 10:29
    +1

    How many people have ported their number away from Telstra and back again.
    Then successfully received the full 7GB of data? 9GB of data if you accepted the 2 share sims?

    its been a week since i signed up still only 5GB of data. I didn't accept the 2 share sims. so I should be getting 7GB of data.

    On chat with them now…

    I do have my $200 welcome credit but.

  • justjack on 16/11/2015 - 18:34
    +2

    Still no 7gb….

    Regret ever changing plans

    • bxpressiv on 16/11/2015 - 20:35
      +4

      The Devil went down to Telstra, he was lookin for a soul to steal.
      He was in a bind cause he was way behind, he was willing to make a deal.
      When he came across this young man postin on OzBargain deals he knew were hot.
      And the Devil jumped upon the Net and said "Boy let me tell you what".

      • Gish on 16/11/2015 - 22:13
        -1

        You, sir, win the Internet.

    • smpantsonfire on 17/11/2015 - 22:06

      It's been how long?

      • justjack on 18/11/2015 - 09:43

        2 weeks

  • chuneeperformance on 17/11/2015 - 12:49

    IMMA HOLD ON TIGHT ON THE ROLLER COASTER RIDE :)

  • ashchay on 17/11/2015 - 17:11

    I spoke to telstra a few times on chat and phone, initially most of them said it was fine to port out of boost and back into telstra but one of them said for the first 6 months telstra will recognise my number as having an account with them for having boost in the past therefore I will not get the $200 credit and 7gb bonus data. When i asked people to actually check they all ended up saying it wouldn't work. I didn't want to end up porting across and not getting the credit. I want to sign up so I can get the $240 off the phone price also. they said it's usually in the second month that the credit gets put through and will recognise me as an existing customer even if ported out temporarily.

    Has anyone else who ported out from boost and back into telstra confirm if anyone received $200 credit and 7gb data?

  • smpantsonfire on 17/11/2015 - 22:07

    Couldn't get then to do it instore. But I only spoke to an employee, not a manager.

  • OzJunkGain on 17/11/2015 - 23:02

    Just noticed that the fine print on the bottom of the page has changed. It now reads:

    Bonus data for new customers switching online is an incremental 4.5GB on the $50, 12 month BYO plan & 2GB on the $70, 12 month BYO plan ending November 23 2015.

    Online chat confirmed that if I port from Boost, I am eligible for 4.5GB of bonus data + $200 welcome credit + $240 credit for a new phone/tablet outright.

  • [Deactivated] on 18/11/2015 - 09:41

    I signed up to this deal. Just got off the phone with Telstra and they were unable to give me 7gig. However they gave me 6.5Gig and $5 off per month.

    Not to bad with the welcoming credit bringing it down to $28.33 per month!

    Apparently the system is not updating a lot of people to the 7 gig amount and they have to manually change it.

    Good luck everyone!

    • cruelsinger on 18/11/2015 - 19:52
      +1

      They have to manually change it but somehow couldn't for yours?

  • blehgg on 18/11/2015 - 14:52

    Signed up on the 2/11/2015 - have not received my SIM yet… had to supply my existing carrier details 3 times…. hopefully I won't have to go through the pain of setting up my sim as well, like quite a few of you guys too….

  • phidj003 on 18/11/2015 - 21:18
    +1

    Finally a positive resolution - resulting in 5.5GB data (2.5 + 2.5 + 0.5 as per the Apple Music offer for an extra 500MB) and $1000 calls.

    Net cost is now only $301 for 12 months ($600 - $200 welcome credit - $99 'error' credit), and includes 12 months of Apple Music valued at $144, and on the Telstra network. So an excellent outcome in the end!

    ===========================

    Martin: I'm sorry if you still haven't been contacted regarding this issue , however the result of the escalation states that your total GB is only 5.5 GB Drew, I totally understand your frustration regarding this issue Drew.

    Drew: So what is Telstra intending to do about it - just responding to confirm what I already have is not taking responsibility for an issue that was due to misinformation from Telstra.

    Martin: May I know what sort of compensation are you referring to?

    Drew: I would expect some form of additional credit applied to the account.

    Drew: And I would expect that you are consistent with your own webpage - https://www.telstra.com.au/mobile-phones/plans-and-rates

    Drew: It is absolutely clear in writing there that it is 7GB, in addition to my email. So refusing to honour it or to provide credit as compensation for not honouring it is unacceptable, sorry.

    Martin: Yes , I understand and I admit that there might have been errors with the offer online and as a one time customer courtesy and exemption I can provide you a credit of $99 and i can process the credit for you right now

    Drew: OK, and that will be applied in addition to the $200 welcome credit, correct?

    Martin: Yes, Drew

    Drew: OK - I can accept that is appropriate compensation for the data provided.

    Martin: Please allow me 2-3 minutes of your time to apply the credit of $99 on your account right now

    ===========================

    • justjack on 19/11/2015 - 12:13

      So you still only received 5gb/7gb?

      • phidj003 on 19/11/2015 - 18:38

        5.5GB - 5GB + 0.5 for the Apple music promotion.

  • xor on 19/11/2015 - 14:21

    Almost a week after the order; four days after receiving the sim; two support chats later, and I have been informed that the process failed too many times, got escalated, will now be cancelled and attempted again within 3-5 business days…

    Hopeless, Telstra

  • CrocDundee on 20/11/2015 - 08:31
    +1

    Well - It looks like everyone is struggling with the 7gb data like me! after speaking to 14 telstra supervisors I finally got some action. Because they can't seem to get the total data to 7gb but could get it to 6gb, I was then told they will give me an additional $10 off per month to cover the extra 1gb which then totals to 7gb. If I don't go over 6gb then I still get $10 off per month… After all the issues and back forth with Telstra reps I've managed to get a total of $570 credit over the 12 months. So in effect my 12 month contract will cost me $2.50/mth… Would I do it again?? IN A HEART BEAT!! lol

    • cruelsinger on 20/11/2015 - 12:48

      Oath!! How'd you get so much credit?? I'm currently waiting in chat for probably the 5-6th time regarding the 7gb as well. My account is stuck on 5.98GB no matter how many reps I talk to that swear it will change after what they've done.

      • CrocDundee on 20/11/2015 - 13:20

        Being Polite and Direct allowed me to win them over and they continually offered me compensation. I also let them know if it wasn't fixed by the date/day they said it would be I'd expect greater compensation from which each supervisor said yes :)

  • tommyben on 20/11/2015 - 15:35
    -1

    Should be able to combine this deal with cashrewards $150 cashback.
    http://www.cashrewards.com.au/telstra

    • exile on 20/11/2015 - 15:52

      Terms: Cashback is only available when you take up a new phone on a 24 month Go Mobile plan and handset repayment. Please note Cashback is available and redeemed from CashRewards not Telstra.

      So no, you can't combine this deal

  • terahammer on 21/11/2015 - 11:26
    -1

    I recommend going into store and ordering it from there.

    I placed my order there since I was having errors online.

    The staff there put notes directly into the system and you should get the 7gb and $200 credit. This way if you call online and using online chat, the notes they will see show them that you should get them.

    The staff also put in for me an additional FOUR x data share sim on the spot so I can get the immediate 7.5gbs straight away while the official bonuses of 4.5gb start to 'kick' in when they are suppose to.

    So you can say right now I have 7.5gb + 4.5 official for the first 3 months.

    Of course after 3 months I have to cancel the four data share sims which official gives me 7.5gbs and everything remains normal. $200 credit takes 2-3 months as they say.

    It did take an hour to do everything in store so I reckon it was worth my time since you get your SIMS on the spot and activated. My port took only 1 minutes. Yes. 1 min.

    However this can only be done in an authorized stores and not a franchise.

  • Nousernamehere on 23/11/2015 - 15:12

    Does any one know how to activate the Apple Music offer without going through their phone?

    I have an iPhone 5 and didn't realise I hadn't updated it to iOS 8.4 as it's still on iOS 8.1. After reading really bad stories about the lag on iOS 9 for iPhone 5's (hell, it's even more laggy on my iPad Air 2 than what iOS 8.4 was) I really didn't want to have to do it. I thought you'd just be able to use your Apple ID to activate it on the website. Only found out I need to activate it on my phone from the Telstra rep today as there were issues activating it and I didn't receive an SMS with the instructions on how to activate it.

    • mr kindface on 24/11/2015 - 09:06

      you have to do it from your phone.

      • Nousernamehere on 24/11/2015 - 10:45

        Well that sucks. Bloody Apple.

        Guess I could just try putting my sim into a mate's phone, signing in with my Apple ID and activating it, then putting the sim back in mine. Hopefully that would work.

        • mr kindface on 24/11/2015 - 14:04
          +1

          yeah that's what I had to do, the android app is new and isn't compatible with my phone yet

        • Nousernamehere on 24/11/2015 - 17:22
          -1

          @mr kindface: Hmm it sucks. Was hoping maybe there was a way I could sign up with my iPad if I tethered it to my phone. Although doubtful that would work.

  • gturner on 23/11/2015 - 16:52

    Ok, so they have now changed the offer.
    No welcome credit available but it is $40 per month, not $50

  • ATreeFiddy on 23/11/2015 - 16:53

    Anndddd it's gone. Looks to have been replaced with a reduced $40/month price, still the 4.5Gb bonus data and no welcome credit :(.

    • Munki on 23/11/2015 - 17:03

      Yep…I was about to switch over too! I mean, for $40, it's not too bad, but I'd have preferred the $200 credit…

      • ATreeFiddy on 23/11/2015 - 18:00

        On the plus side I guess, those of us with issues being recognised as 'new' customers for the $200 after porting away from Telstra and attempting to come back should have less of an issue getting this one.

    • AssociatedNuggets @ Telstra on 23/11/2015 - 23:07
      +1

      It's arguably a better deal, given that you can stay on the $40/month indefinitely, as opposed to $50.

      • yeahyeah on 23/11/2015 - 23:15

        Though surely in a years time there'll be something else worth signing up for.

        • AssociatedNuggets @ Telstra on 23/11/2015 - 23:32

          Potentially!

          Given Telstra's track record, I would say there's not going to be anything worthwhile.

          However given the plateau in expenditure for telcos on their networks, it looks like we're accelerating into more and more affordable plans with less and less handset subsidies.

          So you're probably right!

      • Tekno-Man on 24/11/2015 - 17:06

        $10 off per month only applies to 24 months.

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