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Free Butler for One Week @ Get Jarvis, Normally $33 [Melbourne]

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Hi everyone!

We recently started a personal butler company in Melbourne called Jarvis (www.getjarvis.com.au). We're really new to this, and we'd love to hear your thoughts on how we can improve and grow!

The basic idea is that for $33 per week we'll send you your very own personal butler, to handle all your chores from groceries and tidying to laundry and dry cleaning. If you're interested you can read more about us here: http://www.startupdaily.net/2016/03/melbourne-startup-jarvis...

Anyone who signs up in the next three days will get a free week's trial of the service. Here's a link to create an account: www.getjarvis.com.au/app. There are no strings attached, and if you don't like the service, you can cancel at any time.

Again, we'd love to hear your thoughts on how we can improve our service, so after your trial we'll send through a follow up survey as well.

We're really early stage and any support or advice we get would be really appreciated!

Thanks!

EDIT 1: When creating an account, feel free to click "Fill in Later" when the app prompts you for credit card details :)

EDIT 2: Offer is only available in Melbourne for the time being but if you're from interstate and are interested in Jarvis, create an account and you'll be the first to know when we arrive!

EDIT 3: So grateful to you guys! We've been absolutely flooded with demand and positive feedback from everyone, and we're really excited to roll our sleeves up and get to work. Unfortunately it means that we might not be able to handle all these free trial visit in the next week, but we'll do our best to organise them as soon as possible - thanks in advance for understanding!

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  • +2 votes

    Does sign up for free trial require payment details? ie will automatically bill if not cancelled

    • +5 votes

      Hi kwidjibo, thanks for your question! The free trial doesn't require payment details - just hit "Fill in Later" when you're asked for your credit card details during the sign up :)

  • +8 votes

    How many butler-hours for $33?

    • +8 votes

      It includes a 30-40 minute tidy (think cleaning the dishes, making beds, taking the bins out, wiping down surfaces etc.).

      In addition, the $33 also includes any extra time we spend collecting and delivering any groceries you order via our app into your fridge, collecting and dropping off your laundry/dry cleaning, shipping out packages for you, organising additional services etc.

      (Note that you still pay for the cost of things like groceries and dry cleaning that you order through us - they aren't included in the $33, but we never charge any mark-ups and partner with the best local businesses!)

      • +22 votes

        Rep, you seem like a good sport so all the best.

        I reckon you will get rinsed on this trial - youll get people saving a mountain of sticky pans and a garden full of dog crap who take your offer and never come back.

        I reckon you need 'up to an hour' and a bunch of exclusions - making beds and a wipedown of your kitchen is not enticing enough, and im guessing u don't want your guys cleaning up after pets or climbing ladders to scrub ceilings

        Good luck

        • +7 votes

          That might be true - we're keen to get out there and hear from as many people as possible about our service though, so it's all part of the learning curve for us :)

        • +1 vote

          @JarvisAus: And you still don't have to worry about the amount of work as you are only offering it for 30-40 mins. So, if it can't be done in that time, it probably can't be covered in the free trial. Isn't it?

      • +4 votes

        Upvote for such a good OP/Rep. Hope it goes well!

      • +1 vote

        Does it include vacuum cleaning the house? 30-40 mins might just not be enough to do all the tasks that you have listed though.

        • +2 votes

          We are able to do vacuuming as one of the tasks we handle within that 30-40 minute window, but what it might mean is that we don't do other tasks, like washing the dishes. The tasks we handle and our butlers' priorities are entirely up to you, and can all be controlled through our app.

          You make a really good point that it might not be enough time to do all the tasks listed. The 30-40 minutes is the range we've found suitable to tidy most of our clients' homes. Of course, we are able to do a longer clean (for instance, to better cater to larger homes) - just let us know exactly what you need done and how long you think it'll take, and we can get a more accurate quote for you!

        • +2 votes

          Honestly, I spend AT LEAST a half of my day in weekends to get done with this chores and still not with great satisfaction or say 100% completion (to-do list is always so long for a family with kids). My suggestion is to make the entry package a bit longer than 30-40 mins even if it means that you might have to increase the price. Unless it's a one-bedroom unit or a studio apartment, one can't complete much of work in that much time. For example, cleaning bathroom, vacuuming house, pressing clothes, cleaning car, and so on and on. If the butler is at my place, I would rather get at least 2-3 of these tasks done by him. If that's the case, 30-40 mins are just not enough. A longer entry package might help both you and the customers and of course the butlers :). And as you know, bigger the scale, more is the economy in overall operations. Also, it might not be very satisfying for a butler to come all the way just for a 35-mins laundry and probably another small task - all this while always keeping his eyes on watch to ensure that he got to run after 35-40 mins.

  •  

    Is this available Australia-wide or just in Melbourne?

  •  

    Soon as you join ,credit card details thanks. Hhmmm..

    • +6 votes

      Great point furiousgeorge - I've edited the description above, but basically you can select "Fill in Later" when it asks for card details :)

  • +11 votes

    Are all your butlers fully insured and able to provide police clearence?

    I dont want criminals polishing my silverware, pressing my tuxedo, cleaning the guesthouse, and vacuuming my lap pool, thankyou very much

  • +5 votes

    Is there any danger of JARVIS hiding in your Internet and downloading into a vacant robot you have lying around the place?

  • +23 votes

    I came here because I thought I read free butter for a week. Need my eyes checked. ;)

  •  

    Can I have the butler modelled on Benson from the tv show SOAP ?
    Love a bit of rivetting conversation while putting my feet up.

    •  

      We were going for more of a Jeeves feel but we'll do our best to accommodate your request ;)

    • +1 vote

      JarvisAus….On behalf of us girls (maybe not ALL,but a lot of us),i respectfully request that you ignore the above comment about "riveting conversation" and butlers modeled on Benson.If we wanted conversation whilst putting our feet up,we would go out for coffee with our girlfriends and watch Stephen Hawking lecture downloads,then discuss his hypotheses together…..NO.What us girls want is either a George Clooney type (yeah,ok,talk about your political views whilst you wash the dishes….i'm seeing that your mouth is moving,but i care not about the reason for that.All i care about is the fact that you have wet your shirt with dishwater….and i will have to get it off you and wash it now),OR the David Beckham type (yeah,shut up,don't speak…or even open your mouth,just make my bed.WINK).THAT'S the "feel" to go for.

  • +11 votes

    Just wanted to say thanks for all the love OzBargain, have gotten a heap of private messages with ideas and support - keep them coming through!

  • +1 vote

    Hi rep - i tried signing up for your start up trial and would love to give yor feedback but it says there are no butlers in our area and we are only 20km from the cbd. Just wanted to let you know.

    • +1 vote

      Hi Tosh! Are you based in Melbourne? Unfortunately for the time being we're only able to service users in the Melbourne area - but sign up on the app and you'll be the first to know when we do arrive :)

  • +19 votes

    Tidy up, Groceries, Laundry, Dry cleaning, house cleaning, gardening, repairs, package delivery..
    and then "Custom Request". Tell us what to do. We'll review your request and send you a quote as soon as possible.

    You mean, if I want pork chops, even in the middle of the night, your guy will fry 'em up?

    • +1 vote

      Generally the "custom requests" are designed for recurring weekly requests - things we can do each week to help make your life easier. To give you some examples, our clients have requested everything from pool cleaning to walking the dog.

      That's not to say we won't try to get you your pork chops though ;)

      • +22 votes

        Wait, wait, wait, wait! Let me see if I've got this straight. It's Christmas day, 4:00 a.m., there's a rumble in my stomach….

        • +2 votes

          Typically what we do with requests like this is engage someone like a Menulog, Foodora, FoodScoop or Suppertime to get you your pork chops - so yes, we'll do our best!

    • +8 votes

      Herb: (Laughs and grabs Snoo around the shoulder.) Snoo sure loves his pork chops!
      Bart: He sure does, Uncle Herb.

  •  

    Is this just Melbourne or will Jarvis accompany me to my chalet in the French Alps at short notice?

  • +1 vote

    Seems impossible to pay $33 and get two visits. With travel time and time spent at the house, two visits would take about two hours, so the amount paid would barely be minimum wage for the butler even before overheads and profit.

    If it were yesterday….

    • +2 votes

      Hi GordonR, definitely recommend you check out the article linked in the description if you're interested in our business model - basically the way we get prices so low is by grouping clients and grouping tasks together though. We're proud to say that we pay our butlers $23-25 per hour :)

  • +1 vote

    "There are no butlers available in your area"

    You could call it jÜber or BÜtler & take on freelance butlers. Plenty of skilled people on Gumtree advertise services for house cleaning, maintenance, and running errands. Plenty of dual income families that can't make time to enjoy life

    • +3 votes

      Great points Snoo, but we decided to take on employees as butlers rather than go down the Uber path and engage freelancer contractors. We wanted to make sure that our customers were dealing directly with our employees (rather than someone we contracted work to), because to us the client-butler relationship is the most critical part of the business. We want you to know you can count on the butler you're assigned to reliably handle your tasks week in, week out - so the more you use our service, the better it gets as we come to really understand your preferences. It also means we have greater control over the quality over the service our butlers offer. (If you're interested in how this, feel free to check out the article linked in the description above!).

      Unfortunately this does mean that we've been slower to expand into new geographies - but if you sign up, you'll be the first to know when we do enter your area! :)

  •  

    Brave decision OP, Brave!

    Maybe a comment/question thats already been answered op but I think one of the main hurdles to this being a success is the issue of trust.

    Can the user 'trust' the butler? Who is this 'Butler' in my house? Is there a way of a customer having any background information to this 'butler'? Can the customer give feedback on the level of service delivered?

    All the very best :)

    • +2 votes

      Thanks for your feedback Rawm! There's a couple of reasons why you can trust your butler:
      1. They're fully insured, and thoroughly background checked (including with police checks).
      2. They're actual employees of Jarvis (rather than just contractors), meaning they're carefully vetted and trained.
      3. We try to organise a first visit time at your home or at your workplace so that you can meet your butler and make sure that they're a good fit for you (as well as to find out more about how the service works and give them any preferences for your chores).
      4. The same butler will handle your requests week in, week out - so they'll be a familiar face. Better still, it means that the more you use the service, the better it'll get, as your butler comes to really understand your needs!

      I really like your point about the customer giving feedback on the level of service delivered. Building a function like this into our app is very high on our to-do list (should be implemented in the next few months). For the time being though, we're proactive about calling all our customers and getting feedback as regularly as possible - so you're always welcome to call, email or text us if there are any problems.

  • +1 vote

    When must we take up the trial? Can I sign up first, then think about what I would like done? I literally have no time to plan or come up with a list of reasonable jobs to do… E.g. Tidying - would the butler need to know where to put everything? If I end up having to supervise anyway, then I might as well do the job myself?

    Edit: not in my area either.

    •  

      Hi there! There's no real restriction around when you have to take up the trial, as long as you sign up within the next three days :)

      You can organise a first visit through our app. During the first visit, your butler will meet you at your place (or at your workplace if that's more convenient). This is where you'll be able to tell your butler all your preferences (like where to put everything, and what sort of tasks you want them to complete). Once you've done that, if you keep using the service it's on autopilot - the same butler will come to your home each week and handle all your tasks, exactly as you want!

      (The first visit is also a great chance for us to explain exactly how the service works and walk you through the app, as well as for you to meet your butler)

  • +2 votes

    This is an interesting idea! Will the butler let himself into my house? Do I give him my keys? Or do I have to be around the house for him to do the work? How can I trust him if I give him my house keys?

    • +1 vote

      Great question Blippy. For your first visit, we try to organise a time for you to actually meet your butler face-to-face (either at your home or, if it's more convenient, at your workplace). After that, we'll typically take a copy of your house key so that we can run the service as efficiently as possible - we're able to keep our prices down because on a typical route, our butler will move from house A to house B to house C etc.

      There's a couple of reasons why you can trust our company and your butler with your keys:
      1. We're fully insured, and thoroughly background checked (including with police checks).
      2. Our butlers actual employees of Jarvis (rather than just contractors), meaning they're carefully vetted and trained.
      3. We try to organise a first visit time at your home or at your workplace so that you can meet your butler and make sure that they're a good fit for you (as well as to find out more about how the service works and give them any preferences for your chores).
      4. The same butler will handle your requests week in, week out - so they'll be a familiar face. Better still, it means that the more you use the service, the better it'll get, as your butler comes to really understand your needs!

      So if anything does go wrong (which hopefully it won't!), you're fully covered for up to $10m.

      •  

        Thanks for the detailed response! Sounds like you've got it all sorted. :-) All the best with it… I might consider joining!

      •  

        Lol so all of a sudden everyone in melbourn will have a heirloom worth 8.5Mil that goes missing? ;) jokes, but if you know whats the premium go up by if that happened 0.o

    • -1 vote

      You can't, end if story.

  • +8 votes

    Some potential ideas which can help bring assurance to people is having a a camera attached to the butler (headgear, chestpocket for example) while they are in a person's house to ensure that they aren't doing anything dodgey. The video is uploaded to the client's account so they can watch the clip when they suspect something goes missing, and plus it helps reduce any sueing your clients may want to do. It also gives good rep when you do decide to expand and have employees who are not your close friends.

    Interesting startup, would be keen to try if it was in Sydney.

    • +1 vote

      Hi Doggiie, really interesting idea which I have to admit we haven't even thought about… We'll look into this! Sounds like a great way to solve the trust issue which a lot of people in the comments have already hit on though.

      In the meanwhile, please feel free to create an account on our app, even though you are based in Sydney - we're looking to launch there really soon, and we'll make sure we let you know as soon as we do land!

      Thanks again for the great idea!

    •  

      It brings some assurance.

      But then the client might think "I just let a stranger with a live camera strapped to his head (and an "old van with tinted front windows and no windows in the back") visit my house and my beloved family". The "butler" takes a few high-definition shots at high-resale items as well as potential entry/exit points and 18 months later you have an elite Oceans 16 team drop down from the skylight with utmost precision to steal your beloved Picasso. Of course they could do it without the film but now they have a 3D-rendered topological view to work from as they plan the heist in Hank's basement.

      As with every deterrent, you can mitigate the risks for the opportunistic criminals but not the career criminals. They might "forget" to turn on the camera, save the data for themselves and/or erase the data. And of course since the camera isn't hidden but directed by the suspect it's easy to avoid incriminating oneself during the "deed". You can make the "butler" turn over an SD card at the end of every shift like they still do at some airports…

      I'm not saying it's a bad idea though. Maybe every customer should get a dozen easily-hidden security cameras sent to them a week before the first butler's shift to monitor their most beloved possessions.

  •  

    What would be the key differences compared to airtasker?

    • +1 vote

      Copied from response above:

      There's a couple of reasons why you can trust our company and your butler with your keys:
      1. We're fully insured, and thoroughly background checked (including with police checks).
      2. Our butlers actual employees of Jarvis (rather than just contractors), meaning they're carefully vetted and trained.
      3. We try to organise a first visit time at your home or at your workplace so that you can meet your butler and make sure that they're a good fit for you (as well as to find out more about how the service works and give them any preferences for your chores).
      4. The same butler will handle your requests week in, week out - so they'll be a familiar face. Better still, it means that the more you use the service, the better it'll get, as your butler comes to really understand your needs!

    • +2 votes

      Great question Medlee, we see a couple of key differences:

      1. You'll get the same butler week in, week out without having to re-engage anyone new every time you want something done. Because it's always the same butler, the more you use us the better we'll get as we learn to anticipate and understand your needs. It also means that once you enter the tasks and errands you want done into our app the first time, your home is on autopilot - we'll carry through the same orders and preferences to the following week, so things can get done quietly in the background without you having to worry about anything. (Of course, you can also change the tasks you request each week!)
      2. Our butlers are all employees, meaning we have much greater control over the quality of the job that they do at your place. It also means that you can be fully assured that our butlers have been carefully trained and thoroughly vetted (including with police checks).
      3. If you want to change the tasks you want done each week (eg. laundry one week but not the next), all you need to do is toggle the laundry button off in our app and we'll know what to do. It's a lot more flexible using us to build the exact service you need on a week to week basis.
      4. Because we cluster customers and tasks together (eg. our butler will go from house A to house B to house C etc.), we think we're also able to offer all these different services (collecting groceries, handling your laundry, dry cleaning, tidying, packages etc.) more efficiently than anyone else on Airtasker - meaning a better price for our customers :)

      Sorry for the long response but hope this helps!

  •  

    I'm sorta interested in a free trial, but it says there are no butlers in my area. I'm in the northwest suburbs, less than 20 kms from CBD and 15 mins drive from the airport.

    •  

      Hi JV, I'm keen to see what we can do about this - create an account in our app and we'll try to get in touch with you as soon as possible :)

  • +6 votes

    +1 just cause of associated. This is the kind of store rep and associated that we need here on Ozbargain. I have just read your story on startupdaily. Good luck Jarvis guys…

  • +1 vote

    Are you hiring?

  • +1 vote

    Will the butler cut my grass?

    • +1 vote

      The butler themselves won't be able to cut your grass, but what we do for our clients is organise a gardener to come in and take care of everything on their behalf! (Just note that this additional cost isn't included in the $33)

  •  

    I much prefer a maid that knows 13 languages.

    That said, are the butlers trained to pilot a jet for ultra fast international travel?

    • +1 vote

      No, but you have been heard and I'll make sure that next time we recruit we list "can pilot an ultra fast jet" and "speaks 13+ languages" as essential skills for the job ;)

  •  

    The pessimist in me thinks…. Bussiness charges client minimum fees, gets keys to multiple moderate to wealthy houses, puts work in for 6 months and then cleans them out. From the TV to the audi in the garage. Customer calls insurance and insurance says you gave this person or company açess to your property what do you want from us?……. The oltimist in me says that this is a fantastic idea!!!!!! One question though. As we are employing your bussiness that employees others do you make these criminal history checks avaliable to the client?

    • +1 vote

      Hi redwards, we'd have to look into the legality of disclosing the criminal history checks of our employees - we value our employees' privacy, but rest assured that we would not employ anyone with a less than perfect record.

      We also value staying out of jail, so you can rest easy knowing that the Audi will be where you left it in the morning! ;)

  • +3 votes

    Think these are more house keepers or personal assistant rather than butlers.

  • +1 vote

    When is Jarvis coming to Perth I need a butler

    My cleaner costs $40 an hour

    •  

      Hi GameChanger - hopefully in the next few months! Just create an account on our app and you'll be the first to know when we land :) In the meanwhile if you have any other friends who would also be interested in joining the service, get them to sign up too and hopefully we can arrive faster!

    •  

      $40 an hour???? Insane..

      •  

        That's the standard rate for cleaners who are backed by a company opposed to private which can be from $25.

        Hopefully Jarvis butlers come in suit with bow tie, I will happily pay for this

    •  

      You need to find a 7/11 cleaner.

    • +1 vote

      This deal is $33 for 40 minutes. Your cleaner sounds cheaper

      •  

        Hi tomkum01 - the $33 also includes any extra time we spend collecting and delivering any groceries you order via our app into your fridge, collecting and dropping off your laundry/dry cleaning, shipping out packages for you, organising additional services etc. You can get as many (or as few) of these other errands done as you want, all included in the $33 per week package.

  •  

    Hi everyone, have gotten a couple of questions about this so I'll add a little more info to this answer:

    The tidy can include a range of tasks other than the examples I've given above, for example vacuuming. (Really, we're just here to do whatever you need us to do to make your lives easier!) However, on our $33 per week plan, the tidy is capped at 30-40 minutes. In that time, the tasks we handle and our butlers' priorities are entirely up to you, and can all be controlled through our app.

    The 30-40 minutes is the range we've found suitable to tidy most of our existing clients' homes. But we are able to do a longer and more thorough clean if that's what's required (for instance, to better cater to larger homes) - just let us know exactly what you need done and how long you think it'll take, and we'll get back to you as soon as we can with a more accurate quote!

    Like I've said, in addition the $33 also includes any extra time we spend collecting and delivering any groceries you order via our app into your fridge, collecting and dropping off your laundry/dry cleaning, shipping out packages for you, organising additional services etc.

    Hope this helps!

  •  

    Will the butler cut my lunch?

  •  

    Are we allowed to flirt with the butler

  •  

    Great concept - best of luck - I will wait for you to get to Margaret River, WA!

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