This was posted 6 years 7 months 24 days ago, and might be an out-dated deal.

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Buzz Telco - NBN Plans from $39/Month - Free Modem Rental Available on Month to Month Contracts

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Buzz Telco - NBN Plans from $39/Month - Free Modem Rental Available on Month to Month Contracts
Go to Deal
Store RepBuzzTelco on 31/08/2017 - 12:05 buzztelco.com.au (1032 clicks)
Last edited 01/09/2017 - 12:52

Buzz Telco is excited to announce that we are now offering "FREE RENTAL" modems with our Month to Month Plans. These modems do attract a once off Postage and Handling Fee of $14.95 and remain the Property of Buzz Telco, however, give you the ability to take advantage of our plans without having to lock yourself into a contract or buy a compatible modem.

After careful review of the orders from our last promotion we have found that there is still 100 Spots left available under that deal, these are now available under this promotion.

All of our plans all come with Unlimited Downloads and your Basic Home Phone Service.

Our Plans are:

Basic Unlimited - Up to 12/1Mbps - $49 per Month - Only $39 for next 100 Orders
Standard Unlimited - Up to 25/5Mbps - $59 per Month - Only $49 for next 100 Orders
Premium Unlimited - Up to 100/40Mbps - $69 per Month - Only $59 for next 100 Orders

All plans include a Static IP Address and are available across all access types (except Satelite). You will need a NBN Ready Modem to use this service and we do require VLAN Tagging for FTTN and HFC Connections (we are working on getting rid of this requirement).

If you need a NBN Ready Modem we offer rental modems for a once-off charge of $14.95 or you can buy the NetComm NF10WV for $120 or the NetComm NF17ACV for $150.

Please be aware, we do offer our connections as IPoE and not PPPoE, so if you are going to be using your own modem, this is something you will need to check, we are able to help with that.

Please contact our team if you have any questions. Our Brisbane Based Call Center is open 24/7 and during the promotion, our Live Chat Team will be available from 9 AM to midnight Monday - Friday.

This free rental deal does not have a hard limit set on it, however, we reserve the right to end it at any time.

A popular question that always gets asked is if we allow pre-orders. I thought I would take the time to give an answer in the main post for easy reference: We allow pre-orders up to July 2018. This will lock you in as one of the 3,000 Services on the promotion. Your first month will be taken up front, however if you decide between now and when your service is scheduled to start that you no longer wish to receive it, we will happily refund your money. Modem's will not be dispatched until your service is about to activate.

Internet Broadband Internet Bundle Modem Router nbn

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Buzz Telco
Buzz Telco

closed Comments

      • gimme on 07/09/2017 - 23:13

        Why don't you guys just buy a router from a shop

        • neohope on 08/09/2017 - 09:07

          Good question.. I was too naive .. I thought they could mail the modem next day.

        • gimme on 08/09/2017 - 09:47

          @neohope:

          Getting a decent NBN service can be a challenge at best. Too many things need to align. I try to minimise my reliance on third parties as much as possible for anything that I can potentially control. The modem (well really a router) Buzz is offering isn't particularly great anyway. Better off buying something a bit more solid (e.g Asus AC68 or a ubiquity combo if you're that way inclined). imo it'll serve you better in the long run.

        • AssociatedKewjonson @ Buzz Telco on 08/09/2017 - 09:59

          @gimme: Unfortunately, everybody is not technically sound enough to buy a modem (considering lot of people asking questions from rep regarding the modem it supports). I asked from Buzz Telco, if I can get the fully paid modem from them. But that option is also not available due to lack of modems. I do not want to waste money going and buying a modem that does not support

        • gimme on 08/09/2017 - 10:38

          @Kewjonson:

          I get that and each to their own but sometimes people end up wasting a lot more time while trying to avoid wasting time … if you know what I mean.

          What you're getting (or not getting really) from Buzz you can buy from the shops. Alternatively you can buy something better (i.e ASUS). If you're not technical, getting it up and running irrespective of where you purchase the device from will be the same. You'll still have to contact Buzz and let them guide you through the process.

          It's a common perception that 'bundling' things makes life easier. In many cases it doesn't. It's almost always more profitable for the business but not necessarily better for the consumer.

          Anyway good luck - I hope you'll be up and running soon.

  • Fuelman on 07/09/2017 - 10:57

    Rep whats going on with billing issue

  • UBE on 07/09/2017 - 13:15

    The contact No seems to have changed 1800985106.

  • isave on 07/09/2017 - 21:24

    Hi Rep,

    I recently signup on last weeks offer. Im not sure when my connection will be connected but is it possible to get the free modem rental?

    • AssociatedKewjonson @ Buzz Telco on 08/09/2017 - 10:01

      Free or paid modems are not available from Buzz Telco now. They are waiting for supplies. You can go through this thread and buy one yourself.

  • neohope on 08/09/2017 - 11:49

    Not able to get hold of anyone to cancel the order and get refund.
    Should I go through TIO?

    • UBE on 08/09/2017 - 12:59

      Try this No 1800985106.

      • neohope on 08/09/2017 - 16:21

        Tried this number and after being on-hold for 30mins. I gave it up.

        Obviously they are not ready to take this amount of customers.

        I would not recommend this provider to anyone else.

        Hopefully I can get my $$ back soon.

  • gimme on 08/09/2017 - 16:18
    +1

    FB

    Dear customer,
    We have been made aware of connection issues to some of our clients, over the last few hours.
    I want to reassure you, we are actively working on getting those affected back online as soon as we possibly can.
    We have called in additional staff to help answer phones, live chat, and tickets for anyone who is having issues.
    Please be aware of delays while in queue, we will try to get to you as quickly as possible.
    On behalf of Buzz Telco, I apologise for any inconvenience this may cause.
    Regards,
    Mitch Baker
    Customer Relations Manager.

    • currentfad on 08/09/2017 - 16:41

      Yep poor speeds since around 11PM last night. I'm talking 3/0 with a 100/40 connection lol.

  • Enjoyer on 11/09/2017 - 19:39

    What was the point of the 'first 3k orders - $10/month off' deal if the regular price was going to go down by $10 right after that deal?

    Is Buzz simply going to say "we haven't reached the first 100 sales yet"?

    I guess it was there only to rush me into placing an order, and i was fool enough to fall for that.

    I know there is no loss for me in this but it just does not make me feel good that I got this 'deal' from Ozb.

    Edit: FYI, I also heard from online chat with buzz that they got a new modem supplier starting from this Wednesday. (Good to know they are still running a biz)

  • UBE on 12/09/2017 - 07:41

    They are also changing from AAPT to Vocus.

    • DoesntEvenMatter on 12/09/2017 - 10:23

      Better or worse? Vocus has better international links I think

  • UBE on 12/09/2017 - 10:33

    They told me better in that they have more control over things.

    • gimme on 12/09/2017 - 11:56

      I could be wrong but businesses have a tendency to promote cheaper (for them) and better. This may not be the case in this instance.

      • ElCheapoo on 12/09/2017 - 12:14
        +1

        I agree. On Whirlpool forums, Telecube was having issues with Vocus for quite a while, and even to this day sometimes compared to their other provider, Aussie Broadband (I think they called it Wideband). Just seeing ther results, Wideband always seems to be better than Vocus.

        I'm now truly worried about this, and maybe it was for the best that I'm still on hold waiting for NBN to arrive to my house otherwise I might have found out the hard way.

        Might have to look at other RSPs now, because from what I've read on Whirlpool, Vocas can certainly be the deal breaker.

  • johnthepg on 13/09/2017 - 11:21

    Hi guys,

    I just signed up to buzz telco.

    I read that you could use the the TPG provided modem (Huawei H659).

    However, Buzz Telco said otherwise.

    Can anyone confirm what whether or not I can use that modem?

    • gimme on 13/09/2017 - 11:47

      what type of service are you on? If it's HFC/FTTN you need vlan tagging which I don't think that router supports. They may get rid of that requirement if/when they move to "Vocus" (from AAPT) but it's anyone's guess when that would happen… or whether that's a good thing.

      • johnthepg on 13/09/2017 - 14:34

        How do I know if I'm HFC/FTTN?

        All I know is I'm in an apartment complex if that helps determine anything.

        • gimme on 13/09/2017 - 14:35

          you're most likely FTTB

          Put your address here to find out
          http://www.nbnco.com.au/connect-home-or-business/check-your-…

          One step option - Online chat with Buzz and ask if you require VLAN tagging for your service.

        • johnthepg on 13/09/2017 - 18:58

          @gimme:

          Just put my address in but it says the following:

          The rollout of the nbn™ broadband access network is planned in this area.

          Unusual because I'm with TPG NBN ATM.

        • DoesntEvenMatter on 13/09/2017 - 19:04

          @johnthepg: TPG rolled out their own FTTB so that's what your probably have. I don't think they resell to anyone. Take a read of this HERE

  • WTF on 13/09/2017 - 14:42

    Hi Op, I joined up on the 30th of Aug and my credit card got charged on the same day but I have had zero communication from you guys since then. I tried the online chat a few days ago but was informed "was waiting for NBN" and no one could give me an indication of when I may be connected. I was not really expecting to wait weeks ?

    Is this what your service is normally like?
    Why is my card charged even though the connection has not been established as yet? (there was no setup fee)?

    Any chance of resolving this issue as I am seriously considering cancelling the order soon.

    • gimme on 13/09/2017 - 14:46

      As per the T&Cs of the 'deal' your card would have been charged immediately irrespective of your RFS and/or installation date. By the same token you have the option to cancel and get a refund.

      When did your address become RFS?

      • WTF on 13/09/2017 - 14:47

        whats RFS ?

        • gimme on 13/09/2017 - 14:47

          ready for service i.e ability to get NBN

          If it is RFS and Buzz have initiated the install process, it can take about a week for NBN to confirm an installation date.

        • WTF on 13/09/2017 - 14:52

          @gimme: Yes NBN is available at my address already. My point is that if we are charged monthly even though the service is not connected (ie no internet) then effectively that monthly charge is a defacto "setup fee". I have only ever been charged from the date of connection with every other provider.

          Haven been very impressed with their customer service so far. Very poor communication. I think they are struggling perhaps with the demand. Lots of post about people not getting connected, running out of modems etc on various sites.

          Anyway, I will give it a day or 2 and then cancel if I don't get a resolution.

        • gimme on 13/09/2017 - 14:55

          @WTF:

          It's not a setup fee, it's an advance (refundable) first month fee. Every other provider is charging substantially more for their services too (if you were comparing).

          At the end of the day it's their terms and your choice to stay or leave.

        • WTF on 13/09/2017 - 14:58

          @gimme: Advanced first month fee for what ? advanced payment for sitting here waiting for the internet to be connected ???

          I have no issue with paying the fee in advance BUT FROM THE DATE THE INTERNET IS CONNECTED.

          My post is to make others aware of the issues with the service. Its just my experience with this provider. People can make up their own mind.

          BTW are you associated with the store?

        • gimme on 13/09/2017 - 15:00

          @WTF:

          You should have read/understood their terms then. I was FULLY aware when I signed up last month. Money was taken in August and I got connected a few days ago. Happy days.

          Support/comms may not be the best but when you have the cheapest unlmtd plans in Australia, people SHOULD adjust their expectations accordingly. Can't have it both ways.

          It's even in the OP

          " Your first month will be taken up front, however if you decide between now and when your service is scheduled to start that you no longer wish to receive it, we will happily refund your money."

        • WTF on 13/09/2017 - 15:12
          +1

          @gimme:

          If you are happy to pay the first months fee despite not having internet then then that is up to you. To me, it is effective a charge while the service is being setup (ie a defacto setup fee).

          By the way, I did read the service agreement and this is what their terms state:

          You will be charged in accordance with the relevant Critical Information Summary for
          the service you have applied for.
          7.2 You will be charged monthly, commencing on Commencement Date for your service.

          I had thought, commencement date of service was the date my internet was actually connected but clearly Buzz Telco has a more convoluted definition.

          Just posting to make sure people are fully informed. perhaps the store rep can clarify.

        • gimme on 13/09/2017 - 15:19

          @WTF:

          lol it can't be a de facto setup fee if it's not a fact. You are not getting charged for setup and the fee will go towards your first month should you proceed. Or refunded if cancelled.

          Anyway good luck to you. The rep may respond.

        • F1ngolf on 13/09/2017 - 16:31

          @gimme: Agreed on adjustment on expectations. No free lunch. But Buzz ought to spell out the baseline in support/service level that reference close to market norm e.g. would having your NBN connection drops off for 12 hours without resolution or updates acceptable? Seems that waiting and making empty promises is part of the corporate culture. They definitely have taken on more than they could chew!!

        • gimme on 13/09/2017 - 16:34
          -1

          @F1ngolf:

          on a slightly different note check Wpool and/or their FB page for an update.

    • jackofspade on 13/09/2017 - 15:21

      Does your order include a modem? They are having supplier issues.
      2 weeks for me and still nothing.
      Contacted them a few days ago and was told waiting for NBN appointment.
      Contacted them again today and was told order on hold due to supplier issues with the modem.
      ETA NFI.

      • WTF on 13/09/2017 - 15:26

        Yes included a modem. I was initially told "told waiting for NBN appointment" as you did but nothing since then. I suspect its more the lack of modems issue. Unfortunately BT is making us do the chasing and cannot seem to (or willing) to appropriately inform their customers. The store Rep does not seem to be responding to questions on this forum anymore either. Seems like they over promised and now struggling to deliver. Poor service - Very disappointed.

        I hope this does not turn out to be another Roboguy experience!

        edit: Just tried to contact them now to resolve my issues - tried phone for 30 min and cannot get through. Tried online chat and this is what I got:

        Hello, thank you for contacting Buzz Telco. One of our Customer Service Representatives will be with you shortly.

        You are currently number 28 in our queue.

        Thank you for your patience.

        28 in the que !!! Seems like we are not the only ones waiting.

        • F1ngolf on 13/09/2017 - 16:07

          Make the switch from TPG and get connected with Buzz on 30 Aug. Speed was patchy but still acceptable. Now connection is down for more than an hour. Support said it affects all Buzz NBN customers and working with NBN for resolution. Can someone confirm this ? Not a good start. Never had such problem with TPG.

          May be that's why 28 on queue!

  • mademan43567 on 13/09/2017 - 16:32

    My connection is out as well. Was working pretty smooth before that but died around 2.30-3pm. Got through the massive queue only to be told there is a network issue, which annoyingly their server status page isn't updated for. Not ETA to fix as yet !@$@!$

  • gimme on 13/09/2017 - 16:34
    -1

    See their FB page for an update

    • WTF on 13/09/2017 - 16:38

      Why cant they just put an update on their homepage ? That is the first thing most companies do.

      • gimme on 13/09/2017 - 16:51
        -2

        not true… most companies use FB and twitter and not their homepage.

        • PAEz on 13/09/2017 - 18:08
          +1

          Which for us non FB and twitter (I use twitter but Im not adding them) is useless, why on earth should we be expected to search all over the social mediums to get an update about them. They have a network issues page, use it…..that page currently and always says theres no issue. And while your at it, how about updating the phone numbers on the page.

    • F1ngolf on 13/09/2017 - 17:51

      FB Buzz Telco
      1 hr ·
      **UPDATE: Services are starting to restore. Due to the nature of the outage, Services are being restored individually. If you would like an ETA on your individual service please send us a Facebook Message with the name registered on the account so we can provide further detail. We are still experiencing long hold times.
      We are currently experiencing an outage affecting some clients. Our team are aware of the situation and are working on it as a matter of urgency.
      We apologise in advance for queues on our phones and live chat.
      We appreciate your patience and apologise for the inconvenience.
      Kind Regards,
      Management

    • gimme on 13/09/2017 - 20:07
      -1

      Just confirmed this place is full of morons (well at least one). Got negged for telling people where to look for an update. Mind boggles.

  • F1ngolf on 13/09/2017 - 17:57

    Provided them my registered account name as requested on FB. Yet to hear from them on ETA on service restoration. Noted that many have provided their account names and are waiting for updates or even a reply.
    NBN - No Broadband Network.

  • Bluberry on 13/09/2017 - 18:02

    Ok i too jumped on this deal but 3 weeks now and still no connection. Should have known it was too good to be true. Sent an email to ask them to cancel my order but no response as yet.

  • orly on 13/09/2017 - 19:39
    +1

    Internet has been down for 6 hours for me in South Perth. A few reports stating the same in Whirlpool in various locations throughout. Anyone else experiencing outage?

    • error619 on 13/09/2017 - 20:41

      orly mine Breen down since about 2.50pm not good

  • currentfad on 13/09/2017 - 21:31

    Rumours going around saying they are moving to vocus from aapt…

    Edit: I've just received new login details saying that my service would be active within the hour? 9:46pm

    • error619 on 14/09/2017 - 10:52

      currentfad.
      Not good. We should have been given notice.Got the same at 7.56am Still no net on FTTN. Now 10.53am

      • currentfad on 14/09/2017 - 10:54
        +1

        Still no net here

        • tencents on 14/09/2017 - 11:22
          +1

          No internet. Login email they sent doesn't work. Bloody terrible.

  • Kaz0551 on 14/09/2017 - 11:42
    +1

    Has anyone ever got through on their sales line? Hold for over 30 minutes this occasion and 2 x 20 min holds taking the kid to swimming and back this morning to chase up a no show NBN connection appointment. yawn

    • Clementt on 14/09/2017 - 18:24

      The damn song keep on playing in my head even i hang up already becauae too long a wait.

      • Kaz0551 on 16/09/2017 - 06:35

        Did you get through Clementt?

        They don't appear to respond to support tickets or Facebook either..

  • Kaz0551 on 14/09/2017 - 11:54
    +1

    FYI Rep, the phone number on your emails from 10 days doesn't work.

    This email is to let you know that your order has been accepted and processed with NBN. You will receive a further update when your order completes.

    Please allow up to 24 hours for your order to complete with NBN and for us to get the connection details across to you.

    If you have any questions, please don't hesitate to contact the team.

    Cheers

    Jeremy Chequer
    General Manager

    Buzz Telco
    P: 1800 053 250 [not connected]
    visit our website | log in to your account | get support
    Copyright © Buzz Telco, All rights reserved.

    • Bluberry on 14/09/2017 - 11:58
      +1

      The store reps dont seem to respond to questions on the forum anymore. Surprised that more people have not negged. This is really poor customer service!

    • error619 on 14/09/2017 - 14:17

      ben0551
      1800 985 106

      • Clementt on 14/09/2017 - 18:26
        +1

        Yeah.. call to listen to the song. Is going to be a long long wait. Might gdt dropped off. YMMV

  • tencents on 15/09/2017 - 07:28

    Anyone else received 2 invoices…1 unpaid invoice and 1 already paid this month?

  • 0FoxGiven on 15/09/2017 - 11:46

    Called their support line, waiting for 25 min before finally giving up. Sent them an email which they stated on the website would "be responded to withing an hour if sent during normal business hours" , its been two days now with no response. Has the company been shutdown? I almost signed up for this but i'm gald i decided to contact them to get a few things verified first. This is pathetic service!

    -1

    • gimme on 15/09/2017 - 15:20

      They're prioritising getting the network up. Doubt you'll get a response anytime soon. If in a hurry go with another provider.

  • jackofspade on 15/09/2017 - 15:52

    Would it be a good idea to go with Aussie Broadband for a few months while they get their act together?

    • gimme on 15/09/2017 - 16:30

      who knows if/when the next major outage would hit. Buzz is a very small operation which may or may not be around in the next 12months. I hope they are but that's entirely up to you. If you are willing to pay a premium to go with a better RSP than go for it.

  • Mentem on 16/09/2017 - 10:53

    Strange, I pay on the 20th however an extra payment came out on the 6th. I also don't have any internet and it's been down for 4 days

  • gregorian on 16/09/2017 - 12:23

    The connection has been down since yesterday and there is no support available - trying to call them since morning

  • BattleSpunk on 17/09/2017 - 08:35

    Not sure how this is still a deal of offering a free rental modem that has had insufficient stock for 2 weeks. Signed up for this 2 weeks ago and have had no word back on it.
    Also unsure of how the last deals 3000 customers filled up in 2-3 days and now they haven't reached 100 sales in 2 weeks, maybe it doesn't count because they haven't connected 100 customers for 2 weeks.
    Rep talks about transparency in admitting when they have issues and a time-frame for fixing, but this post has been abandoned for over 2 weeks and official notices from the company are lacking or not to be seen. I am not in a rush and understand problems with a small company, but lack of notification on whether you are waiting on an issue or are just forgotten kills it.
    Would switch to a neg if I could, jumped the gun thinking it was a good deal due to the votes on their last deal.

  • Iamspy on 17/09/2017 - 10:42
    +1

    No internet service for last 5 days. They didn't pay their suppliers and suppliers has disconnected internet service for their entire clients base. It is pathetic. They still want to add another 3000 customers to an existing system without spending extra and supplier has gone crazy refused to provide service.
    Buzztelco should not be allowed to carry on working like that and should be made liable to refund all the money also should pay the penalty as well.
    Buzztelco has no communication with their clients , no emails no updates . Some of their staff posting on face book says " it will take couple of weeks to reconnect service to existing customers( this is a joke) . Every one effected should make a complain to telecommunication ombudsman

    • F1ngolf on 18/09/2017 - 01:45

      This is serious! Source of info, please.

  • caramellokoala on 17/09/2017 - 11:03

    Can anyone else confirm buzz is blocking P2P torrent traffic at the moment? I'm going to be churning straight out if this is a permanent feature.

    • DryScissors on 17/09/2017 - 14:52

      Are you using a VPN?

      • caramellokoala on 17/09/2017 - 15:07

        I don't normally, but I have access to one. Torrents work while connected to it.

        All the peer connections seem to be blocked.

        • DryScissors on 17/09/2017 - 15:16

          Oh good, they are actually doing you a favour. You are absolutely mad if you are doing P2P without VPN

        • gimme on 17/09/2017 - 19:32
          +1

          @tomski182:

          agreed :)

    • PAEz on 17/09/2017 - 22:02

      Just outta interest I tried a few torrents and the one from a legal site worked and the 2 from your typical places didnt. All contact to trackers timed out. So they (could be vocus?) could be blocking it.
      Use the money you save with buzz on a vpn or torrent box. ;P

  • oscargem on 19/09/2017 - 11:07

    ———— DO NOT SIGNUP FOR BUZZTELCO!!!! ————-
    I signed up for unlimited plan 2 weeks ago, order is still pending. CS wont repy to emails, have now been without home internet for 2 weeks!

    • neohope on 20/09/2017 - 09:31

      Yes, I had same experience. Their support is one man team which should be bummed out for now.

      I switched to Mate Communicate.. had my NBN activated in 2 days.

  • [Deactivated] on 19/09/2017 - 13:10

    Bad service no reply

  • snks2k on 21/09/2017 - 17:58
    +1

    Guys, Word of warning…. you get what you pay for….. Customer service is horrible/non existent….
    i'm an existing customer. I've been without internet now for almost 2 weeks. No communication from them on an individual level, even though i had reported the issue and logged my details as one of the many clients affected when it all began.

    Asked for update on email/phone/facebook page/facebook messenger even… nothing
    i noticed on face book people were already starting to be reconnected. waited another 2 days for an update… nothing…..
    Only today i managed to get hold of someone. I was told they need to send a tech out to replace the NBN HFC box as they moved to a new carrier.
    It is clear they know they issue, they know the solution, they know who was affected, but still waits for the client to contact them before they do anything.

    Trust me - dont join with Buzz telco unless you want to be where i am today. #firstworldissues

  • No Child Support on 26/09/2017 - 14:40
    +1

    Just my feedback re: Buzz Telco. Go elsewhere!

    I'm more than willing to give a small business a try but their customer service is non-existent.

    I had no communication whatsoever leading up to the cutover from TPG to Buzz. Emails were sent but nothing came back. Called a day before the cutover and they said it's on track. On the day of the cutover, I was without internet for 24hours. I thought, fair enough, probably a TPG thing and it was out of their hands.

    Then the whole AAPT to Vocus change happened. My internet was down for a couple of days, I initially thought it was my modem/router which was playing up during setup. I checked their webpage for any outages or service disruption and found none. Decided to succumb and rang support who immediately gave me a new log in. What's annoying about this was the lack of communication and what they could have done like sending emails to recognize the issue or put it on their webpage, instead it was posted on facebook? Support is just waiting for customers to call in to be issued with new log-ins, which is ridiculous.

    Anyways, thats my 2c to help any future NBN users looking at this provider. I failed with my research and got too caught up with the 100+ votes on the previous deal that I neglected to look at whirlpool for reviews. I have yet to see a happy user on WP

    • gimme on 26/09/2017 - 16:56

      pffft couple of days. I've been without internet for 2 weeks!
      People join these guys 'cos their cheap but if you're looking for something reliable best to go elsewhere. Keep i mind there are a lot of more expensive but just as sh*t RSPs out there. Make sure you pick a good one (i.e Aussie)

      • No Child Support on 26/09/2017 - 18:26
        +1

        Yup, I’m going to Aussie Broadband too. Cya guys there

  • garbagetnt on 01/10/2017 - 23:09
    +1

    So really no hope for Buzz? I have signed up but further delayed my activation date and stuck to exisiting provider to see if situation gets better…if not it’s not really a deal then

  • Iwantthatbargain on 09/10/2017 - 18:21
    +1

    Very poor customer service

  • AssociatedKewjonson @ Buzz Telco on 17/10/2017 - 21:31

    ************ STAY AWAY FROM BUZZTELCO ********************

    My card was charged on the 4th of September and since it did not happen after 2 weeks also I have cancelled the NBN connection with BuzzTelco and went with Amaysim. But still after 1.5 months later I have not got the refund back. Will wait for couple of days and will raise a TIO complaint

    • gimme on 18/10/2017 - 10:41

      Why TIO? waste of resources. just do a cc chargeback.

    • rockuman_ex on 24/10/2017 - 13:21

      These guys are DODGY AF!

      STAY AWAY!

      They overcharged me and I have been having nothing but problems with them!

      They never reply to emails, facebook messages, even phone calls!!!!

      Sent a complaint to TIO, finally got a call back from them and now they are threatening me and they are going to close the case!!!!

      UNBELIEVABLE!

      Can't believe these guys are still around!!!!

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