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Apple: $80 Refund for Out-of-Warranty iPhone 6 & Later Models Batteries Replaced in 2017 by Apple or Authorized Service Provider

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Apple: $80 Refund for Out-of-Warranty iPhone 6 & Later Models Batteries Replaced in 2017 by Apple or Authorized Service Provider
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robredo on 24/05/2018 - 09:01 support.apple.com (3778 clicks)
Last edited 24/05/2018 - 10:42 by 2 other users

Apple is offering a A$ 80 credit to customers who paid for an out-of-warranty battery replacement for iPhone 6 or later devices between January 1, 2017 and December 28, 2017.

Eligible battery replacements were completed at an Apple authorized service location — Apple Store, Apple Repair Center, or an Apple Authorized Service Provider.

The A$ 80 credit will be provided as an electronic funds transfer or a credit on the credit card used to pay for the battery replacement service.

Eligible customers will be contacted by Apple via email between May 23, 2018 and July 27, 2018 with instructions on how to obtain the credit.

If you have not received an email from Apple by August 1, 2018, but believe you are eligible for a credit based on the terms above, please contact Apple by December 31, 2018. Note that proof of service at an Apple authorized service location may be required.

If you have an iPhone 6 (and upwards) and your device has not been serviced with a new Battery from Apple, you are eligible for a $39 battery replacement service request.

This deal has already been posted here

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  • cloudie9 on 24/05/2018 - 09:17

    How is this a deal?

    • Look43Bs on 24/05/2018 - 09:21
      +27

      doh!!! .. it’s a money back offer ..

  • dcep on 24/05/2018 - 09:27
    +2

    for those that looking to get it replaced now , is it free ?

    • bricabrac89 on 24/05/2018 - 09:38
      +7

      Check if your device is affected here https://www.apple.com/au/support/iphone6s-unexpectedshutdown…

      If so then yes, if not then it's $35

      • unco on 24/05/2018 - 09:46
        +1

        $39

        • Through December 31, 2018, the out-of-warranty battery service fee is A$ 39 for all eligible iPhone 6 or later models. Battery service at A$ 39 may be limited to one repair per iPhone.
        • bricabrac89 on 24/05/2018 - 09:47
          +1

          Ah yes, forgot the GST

        • freewhere on 24/05/2018 - 10:12
          +1

          If u can summon tears on demand while daemon laughing inside, it's free.

        • buckster on 24/05/2018 - 12:38
          +1

          @rob359: I heard they pay you $39 if you do that in a turtleneck

        • scud70 on 24/05/2018 - 14:48

          @buckster: its actually free if you turn up in a salmon coloured turtleneck and a beard…

      • dcep on 24/05/2018 - 09:46

        i see … no joy for Ip6 vanilla then

      • altitudinous on 24/05/2018 - 10:51

        I am a winner! Thanks :)

      • vash12 on 24/05/2018 - 18:37

        This validation works on ip6 as well ? Or is it 6s only?

      • lovepub on 25/05/2018 - 07:57

        Remember that it might to subject to your battery life as well.

        When I took mine i6s+, they tested the battery first. And luckily it's at 51% health. Apple staff sounded like it's close enough to be treated as a degraded battery, so they replaced for $36.

        So it could mean if your battery is healthy, they may refuse to let you replace at reduce price.

        Plus I saw a iPhone 5 lady got refused for battery replacement at discount price

    • SirDale on 24/05/2018 - 10:16
      +4

      I'm waiting until November to do mine. Might as well get another 6 months out of the current battery.

      • klownvandamn on 24/05/2018 - 13:16

        I wasnt the only one Lul

        • merill on 24/05/2018 - 17:08
          +1

          +1 I’ll be waiting till December

  • Stealthzor on 24/05/2018 - 09:27
    +1

    this should have been free from start.

  • bisaya on 24/05/2018 - 09:27
    +1

    cheers for the reminder i need to get battery replaced for my 6S

  • starspawn on 24/05/2018 - 09:37
    +9

    If you have an iPhone that is eligible for a battery replacement I would highly recommend doing this.

    I took my wife's iPhone 6s to an apple store to get the battery replaced and upon return of the device they experienced a speaker test fail and voila, we were given a brand new iPhone 6s!!

    • try2bhelpful on 24/05/2018 - 09:43
      +7

      My other half had similar. He took his phone in because the battery program was saying it was "bad", they did the test on it and the battery came back "OK" so he left. Within half an hour the phone had crashed completely and was unrecoverable, they gave him a replacement phone for the cost of the battery replacement. Now it looks like he will be eligible for the $80 refund as well. Bonus.

      • slipperypete on 24/05/2018 - 10:11
        +1

        seems luck of the draw….got my battery replaced and was playing up. I ride with it in back of my shirt when mountain biking, think the internals have been filled with sweat. It does random things. They said if internals were damaged I could get replacement for around $400 (cannot remember the exact price, maybe more). Was hoping it would fail the test so I could get a newbie but it didn't!!

        • SirDale on 24/05/2018 - 10:13
          +2

          Zip lock bags!

    • GundamZeta on 24/05/2018 - 09:44

      brand new or refurb?

      • landroverz7 on 24/05/2018 - 09:47
        +1

        Refurb, but Apple refurbished look and perform like brand new, they use new case, screen and battery. Only parts reused are the motherboard/camera.

      • try2bhelpful on 24/05/2018 - 09:47
        +1

        In our case a refurb, but it was immaculate condition. I don't have trouble with getting a refurb because it has, probably, been tested better than a new phone.

    • knobbs on 24/05/2018 - 10:00
      +1

      My wife's 6s plus just got the OIS camera shake fault this week. Wondering if we should try a battery replacement to then claim the camera after? Is that dodgy? It is after 2 years from purchasing now.

      • LordSydney on 24/05/2018 - 10:46

        I’ve been getting the camera shake fault too. I went to get the battery replaced but the staff member said since my 6 Plus was slightly bent there could be issues with getting the battery into the enclosure as the current battery may be bent too. They said I could get a full replacement for $229 or whatever, jerks. I knew I should’ve brought the phone back as soon as I noticed it bending.

        • Member 0230 on 25/05/2018 - 07:46

          Are you aware that there’s an official iPhone 6 camera replacement program?

          Maybe check if yours qualifies? Maybe go in anyway even if not?

          I just had mine replaced on Monday. The image on my camera would be getting distorted by this wave effect. All fixed for free, saved $79.

      • InternetExplorer on 24/05/2018 - 11:24

        Just take it to them and mention the issue while asking to get the battery replaced at same time. Chances are that you will get a replacement for free

        • knobbs on 24/05/2018 - 11:35

          Even after 2.5 yrs from purchase date so no longer in warranty and no apple care?

        • LordSydney on 24/05/2018 - 12:51

          @knobbs: highly doubtful. Most likely same scenario as mine.. full replacement required.

        • lysp on 24/05/2018 - 15:56

          @knobbs:

          Statutory warranty has no time limit. You have choice of: refund, replace, repair.

    • spiff on 24/05/2018 - 12:50

      Unrelated to this deal post but I got a screen replacement for my iPhone 6 from Apple. Within 6 months the touch screen was faulty, took it in store to test, and they said that if they screw up a repair, then they give you a refurb (basically new) product. So got a replacement unit on the spot!

  • PLA74 on 24/05/2018 - 09:43
    +1

    Noob question sorry. How do I know if my iPhone is eligible? Is there an online tool I can use or just walk into an apple store? Have an iPhone 6 & 6S plus. Thanks!

    • unco on 24/05/2018 - 09:47
      +1

      iPhone 6 and later models are eligible for the $39 out of warranty battery replacement.

      • stoosel on 25/05/2018 - 13:18
        -1

        Where does it say this, I have an iphone 7.

        • unco on 26/05/2018 - 14:47

          In the link the OP provided..

        • stoosel on 27/05/2018 - 16:30
          -1

          @unco: Only refers to iphone 6.

        • unco on 27/05/2018 - 16:33

          @stoosel: Read betterer please.

    • landroverz7 on 24/05/2018 - 09:51
      +2

      Apple now have good stock of their batteries, there was a shortage for a few months. If you haven’t already done the $39 battery replacement offer go do it now, highly recommend it. If you have had the battery replaced for $119 within last year, they will give you back the $80. You don’t get a free $80 credit if that’s what you were thinking…

      • cuteseal on 24/05/2018 - 10:05
        +2

        I got mine replaced yesterday on my iPhone 6 plus. It's a old spare phone and no issues apart from the battery not holding the charge very well. Now with a new battery it's practically good as new! Planning to give it to my daughter… :D

    • zqipz on 24/05/2018 - 11:46
      +1

      Go to Settings - Battery - Battery Health (Beta) for an initial test. You’ll need up-to-date iOS.

    • mrhatken on 24/05/2018 - 11:57

      I believe ANY iPhone 6 or later is eligible for a new battery for $39. Your battery doesn't have to be damaged or showing up as bad in the Battery Health test. These tests are inaccurate anyway, depending on how you use and charge your phone.

      • stoosel on 28/05/2018 - 13:40
        -1

        Where does it say this, it's not on the link.

  • [Deactivated] on 24/05/2018 - 09:45

    They replaced my battery for free. Iphone 7p.

    • try2bhelpful on 24/05/2018 - 09:48
      +1

      Under warranty?

      • landroverz7 on 24/05/2018 - 09:55
        +1

        Basically if your iPhone is perfect condition with no issues other then battery, within the first 2 years, and provided its Australian stock and was purchased at a authorised retailer or mobile provider, Apple will replace it under Australian Warrnty consumer law. Just rock up to the store when it’s not busy and try, Even if there is a small crack to the screen or anything you are screwed

        • aarons on 24/05/2018 - 10:50

          What are my options if there is a small crack in the screen?

        • polar on 24/05/2018 - 10:52

          @aarons: If you have ONE hairline crack on the phone and you are within the warranty period take it to apple and they will either replace the screen or replace with a new phone depending if they find any other faults with the phone for FREE. That is what happened to me. Just make sure you back up your phone before you take it in to apple.

      • [Deactivated] on 24/05/2018 - 10:00

        Yeah, I don’t know why because my battery health was 88% which was higher than the threshold.

        • try2bhelpful on 24/05/2018 - 10:18

          They may have detected some other fault, or this may have indicated the battery was beginning to crash. My iphone 6 plus is at 88% and it is a few years older. Apple are pretty good at replacement stuff.

        • sigma on 24/05/2018 - 10:18

          I have iPhone 7P as well… thinking to visit the store for replacement. It's under warranty.

          Did you book your visit or just walk in? Which store?

  • ausbob71 on 24/05/2018 - 09:51
    +2

    No joy for iPhone 5s?

    • [Deactivated] on 24/05/2018 - 11:38
      +10

      Just take it to the chinese guy in the shopping centre. There is a stand near the food court.

      • ausbob71 on 24/05/2018 - 12:01

        They would just put in the knockoff 'genuine apple' batteries that I have already tried from eBay without success.

        • [Deactivated] on 24/05/2018 - 15:14
          -2

          Okay, just be glad your 4.5 year old phone is still working?

  • grizz_li on 24/05/2018 - 09:51

    Better checked mine then.

  • Big Paddy on 24/05/2018 - 10:00

    Had a battery replaced on an iPhone 6plus on the 1st of Feb, 2017 for $119. Hopefully my refund email will arrive soon.

  • BargainKen on 24/05/2018 - 10:05
    +3

    Wonder if they'll compensate the people they upsold a new phone to based on the "slow iphone 6"..

    • [Deactivated] on 24/05/2018 - 11:39

      This is what I’m wondering. I upgraded an iPhone 6 and an original Apple Watch both due to unusually poor performance.

  • GregRust on 24/05/2018 - 10:06
    +2

    I was on holiday in the US when my iPhone 5 battery began to fail. Full charge would only last a couple of hours and you could literally watch the battery percentage go down whilst taking photos or using google maps. Took it into the Apple Store in Chicago, they tested it, said there was nothing wrong and sent me on my way.

    Thank goodness for Australian Consumer Law.

  • WilhelmBargo on 24/05/2018 - 10:12
    -4

    Get a Samsung - barring the Note 7

    • try2bhelpful on 24/05/2018 - 10:41
      +9

      Yeah, Apple is doing a world wide battery deal to escape the ACCC stick.
      https://www.wsj.com/articles/apple-offers-50-refund-for-ipho…

      Apple's real issue was not telling people they were tweaking the IOS to take into account degradation of batteries over time that was leading to sudden shutdown of the device. This tweak lead to a loss of performance which, probably, caused some people to upgrade their phones rather than buy a new battery. The advantage of IOS updates is that issues get fixed and you get more functionality, the disadvantage is you have to deal with devices with less processor and, perhaps, failing batteries. I think Apple's intentions were, probably, good but their execution was rubbish; particularly communicating what they were doing. To make up for this they are giving cheaper battery replacements and allowing people to select how they wish to deal with battery degredation.
      https://www.apple.com/au/iphone-battery-and-performance/

      • buckster on 24/05/2018 - 12:42
        +2

        I think we can agree their real intentions were to encourage people to get newer handsets

        • try2bhelpful on 28/05/2018 - 14:14

          Honestly, I don't think so - I genuinely think they were trying to improve people's experience.

        • buckster on 28/05/2018 - 14:49
          +1

          @try2bhelpful: If they truly did then the updates would have had a scaled effect depending on condition of battery, not just a blanket slowdown for all older models

        • try2bhelpful on 28/05/2018 - 15:40

          @buckster: I haven't noticed any performance issues on my iPhone 6 plus, I don't think the mod comes into play unless your battery is experiencing issues.

  • mmcs on 24/05/2018 - 10:39
    +1

    Got my iphone 6 battery replaced yesterday. They screwed up, the phone could not start after the battery was replaced and they gave me a new looking phone. They also had a problem with the invoice which they accidentally double charge me for the battery replacement. Ending up paying nothing for the battery replacement at all. :-)

    • try2bhelpful on 24/05/2018 - 10:42

      Did you book it in or just rock up to the store?

      • starspawn on 24/05/2018 - 11:22

        Getting a booking at an Apple store is hard.

        You can rock up at the door first thing when they open and be seen to.

        I rocked up at a store, lined up and made a genius bar booking - had to come back the next weekend…

      • mmcs on 24/05/2018 - 19:08

        I did book it in advance.

    • LordSydney on 24/05/2018 - 23:19

      Did you still have AppleCare and or was it within 2 years of purchase?

  • iforgotmysocks on 24/05/2018 - 10:51

    Is this not a targeted deal??

  • DemocracyManifest on 24/05/2018 - 11:00
    +1

    Yeah we got a new phone after issues with the screen started occuring, 80 bucks on top is awesome. Cheers OP

  • lawbee on 24/05/2018 - 11:06

    I don't see any deal here

  • mrhatken on 24/05/2018 - 11:44

    If you have an iPhone 6 (and upwards) and your device has not been serviced with a new Battery from Apple, you are eligible for a $39 battery replacement service request.

    Please note the end date of this is not technically the end of the year but earlier I believe (check with Apple).

    Recommend getting replaced in November to avoid the rush at the end.

  • stevelo on 24/05/2018 - 12:01

    Check my iphone 6s serial no, not eligible. I see my battery is 88% in setting, worth $35 to replace a new one?

    • lplau on 25/05/2018 - 10:54

      wait till december and then get it done. lol.

  • whoopdeedoo on 24/05/2018 - 12:07
    +1

    had my 6s battery replaced, well worth it. I dont recall the last time i needed a portable charger.

  • gavo on 24/05/2018 - 12:21
    +1

    Thanks for this. I paid $119 for a battery replacement in November 2017 but Apple refused a pro-rata refund or credit when the $39 battery replacement program started.

    I spoke to the AppleCare live chat who got someone to call me. They're pretty busy, I ended up being on the phone for more than 30 minutes with the transfers and holds.

  • Shaolinking on 24/05/2018 - 12:25
    +1

    woohoo cant wait for the email! lol

    • doweyy on 24/05/2018 - 12:27

      Yeah this deal is perfect then for you? If you replaced it in July 2017 you can get this $80 back :)

  • lufee on 24/05/2018 - 14:30
    +1

    I know this questions has been asked before but does Apple enforce your phone to be updated to latest IOS?
    My sub phone 6 Plus is still at Ios 9 and I won't be happy if they force me to upgrade to 11.

    • PorkHunt on 24/05/2018 - 14:56

      Also wanna know this.

    • lplau on 25/05/2018 - 10:52

      They cant force you to upgrade. Just tell them that your business applications that you use for your work requires IOS9 and will not work in IOS 11.

      • lufee on 25/05/2018 - 14:03

        Cool, will try that. Thanks for your reply :)

  • jayrix on 24/05/2018 - 15:11

    niceeeee, best time to own an iPhone 6, although, apple has to seriously step up their game regarding these battery issues

  • neosin on 24/05/2018 - 17:43

    anyone know if they force you to update ios if you do a battery change?

  • fritzsticker on 24/05/2018 - 21:22

    If i have purchased my iphone 6 in gumtree? With no receipt.. am i still eligible for this??

    • lplau on 25/05/2018 - 10:53

      Potentially. However they only allow a phone battery to be replaced once using the $39 offer. So if the guy you bought it off already done it before, then they won't do it again.

  • AustriaBargain on 25/05/2018 - 02:11

    I wonder if the Chinese guy under the train station was an authorised service provider…

    • muncan on 25/05/2018 - 09:38

      Nope I used the same guy. My replacement battery from him from 2 years ago is still at 91%. Funny thing is my performance increased dramatically after the battery change, and this was 6 months before Batterygate. My performance is shocking again so I’m hoping my reported battery health drops soon.

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