10% off Gift cards from Entertainment Book & AGL Rewards to sweeten the deal!
Might be the cheapest price on record for this tv with the 5.5% cashback from Shopback ! Cashrewards are offering 5% cashback
Excellent price on the Panasonic 55" TH-55FZ950U (Credits to Doweyy) - $1799 Delivered
LG 55" C8 - $1999
LG 65" E8 - $4299
Panasonic 65" TH-65EZ1000U - $3999
Panasonic 65" TH-65FZ1000U - $4499
Delivery shows up as $55 for Brisbane 4006. Might vary for others.
This happened to me too. Seriously pissed off.
I ordered LG 65" C8 OLED 4K UHD TV $3499.
This is the second time DJ has done this to me. Last time was a few months back for a food processor / cooker.
Can we take action - ban DJ from the site - it that too extreme?
Same, my order also says still pending. I’d say a few orders might get cancelled as stock was very limited.
If they are out of stock shouldn't they call you and give you the option of:
It should be up to you to decide what you want to do right?
I mean, you were able to place your order and they've taken your money.
Doesn't seem to be good customer relations if they just outright cancel your order without giving you a choice.
Worse, what if you purchased $3.5k worth of gift vouchers (to try and save 10%) - then if they just go and cancel your order, you're left with thousands in gift cards which potentially could be useless to you (if you rarely shop at DJ's)
My order for LG C8 55inch has just been cancelled. No explanation why.
"… On this occasion, we're sorry to advise we are unable fulfil the item(s) in your order."
Very disappointed as I could have price matched elsewhere instead. Sounds like in not the only one either.
You should probably call up to complain and tell them that's just unacceptable.
Afterall,
A) Your order was accepted, AND
B) Your card was charged and money was taken
You should tell them that they should order it in from the manufacturer to fulfill your order.
I remember a while back I ordered a printer from Good Guys.
It was a very very low price and was ozbargained and they must have been flooded with orders.
But they didn't cancel my order, they said they will need to order it in and I had to wait, so I said I will wait.
Ended up waiting over a month - but the point is, I still got my order.
I agree, however these things tend to take more time and energy than it's worth, often with no positive outcome. I left them a bad review on productreview and will avoid shopping at David Jones in future.
What day and time did you make the order?
Placed my order on 22nd November around 22:30.
Hi all, just popped on here to say I purchased the LG C8 55 on the morning of 23rd, around 10:30am. Order went though, paid for, card charged. Called David Jones a few hours later to arrange delivery and they said my order needs to go through the verification process??? then I'll get a call from the vendor next week to arrange delivery.
If you visit the product pages for the 55 and 65, you can no longer add them to your cart, only the 75.
If my order is cancelled I'm going to rage quit on David Jones. Like others have said I could have price matched elsewhere. Will post again with further updates.
Yes it’s ridiculous.
Most likely they’ll cancel with the excuse of “failed verification” rather than cancelling due to no stock.
Come to think of it that has happened to me before - I had purchased a MacBook Pro on sale. Order got cancelled due to “failed verification”. When I called to complain I was told that I could simply go and buy it in store.
Of course I didn’t do that though - since price was no longer the same as the “sale” price of the original purchase.
What a dodgy retailer…
I've also had a bad experience purchasing an iMac a few years ago. Had the deep discount, but claimed no stock and they weren't prepared to order from Apple. After much tiresome complaints they ordered one for me. But just (profanity) annoying, don't advertise at a price you can't provide.
My order is still Pending.
Status: Card Validated
Just means your order passed the fraud check
Order cancelled. Refund will be issued in 3-10 business days. Absolute joke.
Went to a physical DJ store and asked if I could order and told they are no longer taking orders :(
Had the same email for my c8 55" tv Really disappointed. Has anyone had any luck with complaints?
The same thing happened to me too.
They should be able to honour it seeing that it's a 2018 model.
Has this only happen to us who paid by gift cards or is it everyone including people who paid with cash/credit card?
Paid with gift cards
Will call to complain
Maybe have a read of this https://www.accc.gov.au/business/pricing-surcharging/display…
And https://www.accc.gov.au/consumers/complaints-problems/make-a…
Thank you for the ACCC information.
I feel like this might have been a bait and switch.
I will be escalating this matter with senior management in regards to a full refund on the gift cards or a complaint will be issued with ACCC if they are unable to refund or secure stock through there supplier.
They have advised they will be issuing the gift card and have placed me on the waiting list as they have asked the supplier if they can get more stock.
It will take them a week according to DJ to get a response.
Wait and see the response
Mine just got cancelled as well. I called LG and was advised that they have stock so it is crap that they can't source new units. I believe they realised that they had sold it too cheap plus with the cash back they were making a loss so they are just cancelling rather than fulfilling the order.
I complained and this is the response I received. Not happy.
Dear xxxxxxxxxxx,
Thank you for contacting David Jones Online regarding your recent online shopping experience. Firstly please accept our sincerest apologies for any frustration or inconvenience caused.
May I kindly advise that we have recently experienced technical difficulties within our Online store due to the increased traffic on our website, as a result our stock system may not accurately reflect true stock levels within our online fulfilment center thus prompting the stock error/fulfilment error you have encountered on this occasion.
This issue has since been notified to our development team and is in the process of being rectified across our website to ensure this experience does not re-occur in future, furthermore your feed back has been passed on to our online management department for their consideration upon the next online review.
However, we are currently liaising with our buying department in an effort to source the item for you at the price you have originally paid, once a response or out come is reached in regards to this matter one of our team will be in contact to advise.
Once again we do apologise for the inconvenience and thank you for your patience as we work to source the item for you and rectify issues across our platform to provide a seamless experience for our customers.
Thank you for your interest in David Jones.
Kind regards,
xxxxxxxxxxx
Online Customer Service Assistant | David Jones Online
David Jones Pty Limited
E: [email protected]
W: www.davidjones.com.au
I got a similar email on Saturday and then received the cancellation email this morning.
I got the exact same email from them as well. Let's see if they come through with the TVs.
Can anyone confirm this price was available in store?
Should be an easy argument to make back to the online team that you would have bought instore if you'd known there'd be issues and you're still happy for a store to fulfill the order
Has anyone received any updates?
Judging by the online reviews with a average score of 1, this appears to be common practice with David Jones which is very concerning considering they are a large retailer.
I probably wouldn't have placed an order if I had read the reviews prior to purchasing.
You just don't expect that from a larger retailer
David Jones are doing themselves no favours trying to survive their competition by handling this in an exceptionally poor manner. It is one thing to sell something out of stock, but another to ask customer's for a photo of credit card and driver's license for payment validation, only then to cancel it.
Despite some incremental attempts to improve their web experience, it's clear they are unable to cope with any surges or increased demand from consumers. They don't value their online channel and after consistently poor experiences I wonder why I even bother. I've had over $2,000 worth of orders refunded as out-of-stock this year and judging by comments here I am not alone.
Generally how long did it take for you to receive your refunds?
About 5 days from notification of refund to be processed
Reading the reviews at productreview.com.au I have zero faith in David Jones and will never consider shopping there again. Just want my refund so I can purchase elsewhere. Absolute dogs. I don't know how they've gotten away with this for so long. I'm down 2K, but others are down 3.5. Ridiculous.
I received my refund today. Absolutely horrific experience with David Jones. They have not replied to either of my responses.
If anyone finds any legitimate LG C8 deals, please be sure to share :) Videopro eBay, I'm looking at you ;)
For those who had this debacle with the LG C8 55, with today's eBay 20% off you can get it for 2070 shipped. At David Jones it would have been 2049 with shipping included anyway.
Which store? All I've found is jacked up prices. Could you post the link? Cheers
Update:
Dear XXXXXXX,
We are contacting you in relation to your recent online order XXXXXXX. As discussed, your order was incorrectly cancelled.
Please be assured we are working with our suppliers to process this order as soon as possible. We will contact you on Monday 3 December 2018 with an updated expected delivery date as well as arrange to re-process payment for your order.
Once again, we do apologise for the inconvenience and thank you for your patience as we work to resolve this issue for you. Thank you for your shopping at David Jones.
Kind regards,
XXXXXXX
Online Customer Service Assistant | David Jones Online
David Jones Pty Limited
E: [email protected]
W: www.davidjones.com.au
"incorrectly cancelled" my axxx! Well some good news at least.
Great!
Did you receive a call / email today DarthRichie ?
I also received the "incorrectly cancelled" email, so I went into JB on the weekend to look at my new prize. A sales guy approached me and I started chatting about the David Jones debacle. He asked the price, went and checked, and could almost price match. I ended up buying the 65" from JB for $3,570 based on the original DJ invoice. He was aware the purchase had also been cancelled by DJ. I was happy to pay the extra $71 as I don't really trust DJ anymore.
Oh F.F.S.
Dear xxxxxxx,
Thank you for your continuing patience and understanding with regards to your David Jones Online order xxxxxxx.
May we kindly advise that we have been working with our suppliers to process your order as soon as possible. Unfortunately, we have been advised that the TV model you have ordered is no longer available. However, we are currently looking at an alternative model to supply. Currently, we are awaiting the estimated time of arrival for these alternative models. Once again, please accept our sincere apologies for the frustration and inconvenience this matter is causing you.
Please rest assured that we will be in contact once we have more specific details relating to the delivery of your order.
If you have any other questions or concerns in the interim, please do not hesitate to contact us. Thank you for shopping with David Jones Online.
Kind regards,
xxxxxxx
Online Customer Service Assistant | David Jones Online
David Jones Pty Limited
E: [email protected]
W: www.davidjones.com.au
Thanks to Zinga77 for the idea, I contacted LG and they say yes, the tv is still available.
I gave up on DJ's. Ended up buying the TV via the ebay Stan Cash deal which had a $300 gift card included. Received the TV two days ago and it is awesome.
What deal is that? It sounds good.
This one but it has expired now https://www.ozbargain.com.au/node/421006
Worked out cheaper with the visa gift card plus have 28 degrees price protection so can claim any reduction in the next year
@DarthRichie: Did you see this one? You can pickup in Brisbane https://www.ozbargain.com.au/node/422554
Edit: And if you get 10x ebay points tomorrow you'll be laughing
received another email from DJ saying sourcing alternative model… possibly E8 at the same price? cant wait though- DJ have stuffed me around royally. pulled trigger just now on the C8 appliance central ebay deal expiring today- 3472 inclusive of delivery to melbourne 1% cashback. looking forward to this TV! appreciate regular posting from aspirepranesh on this TV. very helpful
Unfortunate all the stuff ups for everyone here. I managed to get one of the 65" C8 from this deal via 10% gift cards, must've got in on what little stock they had. It took 2 weeks to deliver and the whole time I was worried they'd cancel on me and leave me with $3500 of gift cards!!
Although my shopback was rejected for using gift cards to purchase it though, so not as cheap as initially thought.
I was in the same boat as you - On Black Friday I bought $3500 worth of gift cards for 10% off, went via CR for an extra 10% off, making the total around $2975.
Bought from TGGs eBay on Monday, received an email from DJs proposing the TV or refund to my debit card…I opted for the refund and received the entire amount, so I managed to get the TV for $2905!
Interesting turn of events with DJs!
That's not good if you ordered 2 days ago. Which one did you order?