SOLD OUT
We have opened our next round of tests and we are inviting a limited number of users to help us. As a FibreMax® HERO v2 you will have access to our UNLIMITED Home NBN 50 plan.
You will enjoy FREE nbn™ until 31 December 2019. You will be required to cancel your service in writing on or before 1 December 2019 not to incur any cost.
Please follow the link to signup. We only have 50 spots left.
So summary of that is:
- cancel your service in writing on or before 1 December 2019 not to incur any cost
- if you fail to cancel by December 1 2019 then you will be put on a plan of $65 per month for 3 months (NOT $65 total for 3 months which is what I thought at first) then $69.95 per month after the 3 months cheaper price
All correct?
So basically you can get about 1 month free if you remember to cancel before December 1 2019.
Cool.
2 months free ie until 31 Dec 19 .. innit?
No idea but if you cancel before December 1 won't it oh yeah never mind I got you you are correct yeah two months because if you cancel before December you can still get most of December theoretically. Yep right got it.
Apologies for the mistake that is why I asked to clarify the information.
@AlienC: Yes you right, after your 'written' notification you will still have the full month of December to use the service.
'written' - any electronic method :)
@FibreMax: Awesome thanks for replying really means a lot to us and myself personally.
Good to clarify because in this day and age written can be so ambiguous some times and mean different things.
Thanks.
I would sign up if I didn't already have a decent 50/20 unlimited NBN plan with TPG I am still locked in for a few more months and having been burnt by Telecube I am staying with big household names.
By the way do you have any home phone plans aka landline either separate alone or in a bundle.
@AlienC: We do have a Home Phone available.
The Home Standard is for FREE and you only pay for calls.
This is unfortunately only available to FibreMax users.
We do have a Home Advance at $9.95 that includes calls to landlines.
Calls to mobile at $0.15c / minute.
We do have some amazing Cloud Business Phone solutions as well.
@FibreMax: Does the Home Standard phone service cost anything to port the Voip number from another RSP service?
Does it come with free Caller ID?
@Wally: Porting for Cat A phone numbers are charged at $25 per number.
(If rejected it costs $18)
Home Standard Includes:
Local number
Call forwarding
Voicemail (free email & SMS notification)
Caller ID
Mods?
Sorry I am not sure what you're asking?
He's asking which modem he needs for this offer?
You can use any nbn™ ready/compatible modem.
We have changed our service NOT to be VLAN Tagged anymore.
So set up is much easier!
@FibreMax: Does that also apply to people that joined on the first offer - or do we still need to use VLAN tagging?
Terrible company to deal with, will make you run around and jump through hoops and finally say you lost your spot and a new registration needs to be done (too late by then).
Waste of public time, should be banned from OzB due to previous behavior.
You will enjoy FREE nbn™ until 31 December 2019. You will be required to cancel your service in writing on or before 1 December 2019 not to incur any cost.
I went through all the hoops until they require my credit card information. Not exactly 'free' is it. Bubye.
Woulnd't trust them with my CC when they store passwords in plain text.
Are you sure they store passwords in plain text? Because that would be unforgivable in this industry.
They didn't even deny it, claiming it's useless to anyone else and that you can change it anytime: https://www.ozbargain.com.au/comment/7873069/redir
@brokenglish: Wow!
I don't think they can be taken seriously after that.
You might as well just post your financial or personal details on an open forum.
I have no choice but to neg this deal now, even if it's only to warn other people to beware (and until now I have consciously tried to remain neutral).
Please email [email protected] and I will have a look at your original application.
We could not offer the first HERO program to everyone and had no choice to restrict some applications.
We also had some teething issues that were ironed out.
Thanks
cancel your service in writing on or before 1 December 2019 not to incur any cost.
You want us to write a letter to you? Why can't we type an email and send it via NBN? Is snail mail faster ?
Maybe they know their support is unable to read emails?
Because you might not get the service activated by then. How could you send email through their nbn?
Anything in writing will suffice
We do prefer our Service Desk or email of course
Signed up, account created, how long till the churn?
What type of technology at your address?
Average time is a couple of hours
FTTP
For FTTP we generally select the next available port.
Typically only 2 hours and you done!
If you PM me your name and last name I can check for you.
@FibreMax: That's fine, at work anyway :)
Guessing I need to cancel my other provider myself once yours is up and running?
Is it possible to extend the initial trial members to Dec 31st too as technically it was advertised 3 months free.
Connected to them yesterday. It took only 30 mins and the service has been activated (FTTP). I am currently with Aussie Broadband on the same NBN50. SpeedTest results are almost identical although FibreMax's speed a little bit faster during the peak time (7pm) and surprisingly slower at off peak time.
Did you test the speed to overseas servers?
That's where a lot (most) of the slow downs happen (international transit is expensive, unlike local or peered content).
A drop from 50 Mbps to 1Mbps or 3Mbps is not unusual with some ISPs, when testing speed to servers located even in major European cities (Capitals are usually a bit better).
Tested right now
Against Vodafone server in Frankfurt:
FibreMax - 21.1/12.4
AB - 11.8/10.9
Against AT&T server in New York:
FibreMax - 29.7/14.3
AB - 37.0/14.7
Against Telstra server in Chatswood:
FibreMax - 44.4/18.7
AB - 46.4/18.9
Hi, yes we happy to report that most new orders are processed and completed within 2 hours.
That's the purpose of both the HERO programs.
We have made a lot of changes since our first offer.
Thanks to all the pioneers (HEROes) helping us.
Thanks, guys!
50mb tho
Free but
2mnths tho
plus 8.25 days :)
This sounds like a product for those who need to improve their diet.
What does "NBN Service Enhanced-8 or 12" mean?
Difference between happy and very happy 😊
Lmao
Even has the 12" there (even if it is just part of a quote) lol
Enhanced support by nbn, your service will be attended to within that time frame.
8 = 8 hours
12 = 12 hours
These options were removed for now.
It's not really free:
We may ask you to
Run some tests
Use the service daily
Give us weekly feedback
Record your user experience
And you would be a guinea pig:
Be our Hero and test our nbn service
I run my uni-d2 into pfsense and out to a Plex server. It shares all my media with my brother in another state.
No idea about the internet but Plex works fine and it's free
Who will write a letter instead of email nowadays. It shows how good this company is. They should setup a pen friend program instead of using NBN
I wish I could neg this comment multiple times.
Didn't @Davisliu have an "Associated" tag next to it earlier?
I'm just curious why someone would do that half-way into a thread, but I'm not sure if this is the right person, so my apologies if I got it mixed up (not that it would necessarily be bad or anything).
The only comment from an OzB account opened in 3/2015!
Internal IT intrigue!? 0.o
There is nothing like a free coffee.
Do we have to pay the access fee of 69.95?
It appeared on my account application too, … but no charge has appeared on my Credit Card … yet! :-)
No charges.
The $69.95 will be the future monthly charge if you decide to continue with the service.
Keep in mind for Jan-Mar you will only pay $65 - again if you choose to continue.
storing passwords in plain text in 2019.. sigh
You can change your User Portal password anytime - not visible to us.
The username and password for your Internet access details (PPPoE) is unique to your address and worthless to anyone else.
Almost like Two-factor authentication.
people are stupid though and use the same password for several services and sites.
Then how is that anyone's fault but their own? Almost all isps do this, some even print a little card with it on for you for future reference and to preconfigure devices sent out.
Cmon, give these guys a break. They're just a new company trying to make it to the market, least we can do as a community is to support them.
Donald Trump was a new president and is also trying to make America great again.
We have opened our next round of tests and we are inviting a limited number of users to help us.
If they're really sincere in asking us to HELP them, it should've been FREE, literally: (1) not asking credit card info, (2) not asking us to tell them in writing before Dec 1st to terminate the service.
I was seriously considering to use them after so many ABB outages in my area. Nope, Superloop here's my $.
I agree on the 'writing before Dec 1st'. @FibreMax hope you're able to amend this.
They should be the one contacting us on Dec 1st whether we want to continue with them, otherwise it's automatic termination on Dec 31st.
@brokenglish: That is exactly what we did with the first HERO Program.
No bank details, no requirement to cancel.
We need to test the next phase of our service, hence the new HERO v2 Program.
So you're negging because they ask for CC details and that you need to write a single email to disconnect? Even though you will indeed receive free internet as stated. Get your head out of your arse.
No, because it is false/misleading advertising. Deal title should be changed.
Their first advert/program doesn't have those caveats.
Should've stated they need credit card this time round.
When they say FREE, I expect FREE: without cost or payment.
Not paying them with my credit card information nor locked in a contract that they disguised as a free service.
If you forget to send that single email, you're charged. That is being taken advantage of, not FREE internet.
Maybe get your head back in your arse, it seems like you're out too long not knowing what free means.
@brokenglish: Nothing to hide mate, this is what is on offer at the moment.
Still great value and benefit to our supporters.
@brokenglish: I'm not going to stoop to the pettiness of sharing a definition of a word. You're getting 2 months of internet for zero money and the need to cancel before 2020 has been made completely clear.
No - the least we can do is nothing (literally).
I don't feel obligated to support them any more than the thousands of other businesses starting up every year.
9/10 businesses fail in the first year, and this business is no different.
It has to survive in an extremely competitive market, and if they can't deal successfully with OzBargain users (who are simply pointing out what their first impressions are) then how are they to survive in the real market?
I have no personal animosity towards this business, I think it deserves a fair and equal chance to succeed, but it will get no special treatment from me.
Especially since they employ what I believe to be an underhanded method of cancelling their contract, by requiring that it must be in written form.
At least they are honest about their business practices, and that's a huge plus in my books.
You wouldnt be the first competitor to whiteant the competition on OzBargain…
Got this error in the middle of the signup.
Service LOC000011112171 is not available.
Let me check this location
This is an HFC transfer we need to do.
Unfortunately not available online at the moment.
We will need to order your service manually.
Please email to [email protected] and ask for the application to be email.
Just want to make sure I don't miss your email, was it sent?
Hi, I also sent you an email as I’ve also got HFC and got that error.
Hope I can get a spot.
Cheers,
Sash
Please, note only 20 spots left.
Unfortunately, we cannot allow more users at this stage.
This offer is on first-come, first-served basis.
Hi OP, do you support fixed wireless?
Thanks OP, sent an email.
We are sending you an application form that you need to complete.
I will reserve you a SPOT!
Hi new user not affiliated with fibremax. This is my first jump into something from Ozbargain. Really need the NBN.I signed up to fibremax. Please don't let me down fibremax. Thanks for the trial offer.
I am not sure how to Private Message you.
If you email your name I can monitor your order to make sure all goes well.
[email protected]
Thank you so much. Email sent 😀
Have you received a reply on your email yet?
Yes I have and thank you quick for you quick response. Just setting up modem now 👍
Excellent, enjoy!
Lol I love the 20 more sales pitch and that really gets the fish scrambling :)
Maybe some of the Superloop fish should be here !
We had many unhappy bargain hunters previously.
Want to be straight up that this is a limited offer.
:)
Only 10 left - ;)
I'll give it a go. How do i know when it has churned and do i need to change anything in my modem (no? Just reboot?)
And how long does it take as I need to let ABB know?
Have you completed the signup procedure?
You will be notified by email once your service is ready.
Yes, you will need to change the username and password for PPPoE.
Yes I have completed signup.
My concern is ABB will bill me soon for a new month if this doesnt happen quickly.
You will enjoy FREE nbn™ until 31 December 2019. You will be required to cancel your service in writing on or before 1 December 2019 not to incur any cost. If you choose to continue with the service a discounted price of $65 will be payable from 1 January 2020 for 3 months. After this period the normal price of $69.95 will be applicable.