REMOVED
I just grabbed a Fenix 6 RRP $1249 for $624.50
Mod update Jan 9 11:30am: Received official request from Garmin to remove code (which has expired).
50% off Selected Items With Code @ Garmin Australia
2570
garminator on 08/01/2020 - 11:59 garmin.com (14032 clicks)
Last edited 09/01/2020 - 11:31 by 2 other users
Last edited 09/01/2020 - 11:31 by 2 other users
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I think it's been posted before, but if you are an AIA Life/Health(?) insurance member you can get Garmin fitness trackers at 25% off, anytime.
On the plus side, now I’m aware of the Venu. Hadn’t noted that release previously. Might start looking into that. Anyone already picked one up?
I discovered it too and will be keeping an eye out
Win-win.
If they honour my order, I save $300.
If they don't honour my order, I save $300.Has anyone uploaded their confirmed 50% off dockets anywhere?
Let's go rebel price match lol
i tried to download invoice and it said "invoice not available online"
Invoice should only be available once the order is processed.
My status is now order history is now changed to shipped and and entry I have an entry against my credit card. Fenix 6
maybe because you got in fastaz, your order has gone through? good luck!
I also bought the Fenix 6. My dreams are that they still make a profit even at 50% so they're shipping them anyway.
I can only dream, mines still in order received.
Which variant did you order?
The 6 pro sapphire was 2-3 weeks processing, and the 6x pro sapphire was 1-2 days I think. Some variants might have been in stock or some other status.
Pro - Black with Black Band
Do you remember if it said in stock or 2-3 weeks etc?
Cheat
Kicking myself that I missed this. I checked around 1pm during lunch and by that time the code had already expired. I've been mulling on buying the Vivoactive 4s or the Forerunner 245 for the past 2 weeks.
I wish I’d never seen this. Correction. I wish I’d seen this 8 hours ago.
Anyone screenshotted the discounted price of the Fenix 6X Sapphire for a 28 Degrees claim?
Forgive my ignorance, but how does that work? Price protection wouldn’t apply for something like this with a coupon would it?
Basically you screwed this up for almost everyone.
why…. get off ozbargin.
Yeah seriously, did you not think you might ruin it for everyone else?
May karma catch up with you and make you miss all future mega deals.
Nope as I read on the thread someone else had already call about it so cat was already out of the bag.
Also apparently this code isn't issued by Garmin so was "flagged"
Of course it was issued by Garmin, you can't just input a random code into a webiste and it applies a discount. It would have been created by someone on the Garmin ecommerce team and shared with the marketing team to send out a 'friends & family' discount email. One of these 'friends and family' has then shared it here with us.
this code isn't issued by Garmin
it was issue by Fitbit
Did anyone get a screenshot of the Venu price that I can use for price protection?
The order was on hold with my CC and has just gone through - so maybe it's going to be honoured.
out of curiosity, what did you order?
It was an instinct
Transaction's sitting as Pending on my card this morning, but I only bought a HRM so I would have "saved" a touch less than the $50 that mentioned as the actual intent of the discount code.
My order has just gone through on my card as well
out of curiosity, what did you order?
Vívoactive 4
Same, VA4 and pending 🙏
My CC has gone through for my vivoactive 4 too, online order still shows as received and can't get the invoice.
Fingers and toes are crossed.
Sohai
Same - My CC went through only this morning after yesterday order so hope is still alive
hm nothing pending on credit card this morning, but order still in "received" state on Garmin site
same
Note Mod update to initial post, stating Ozbargain received official request from Garmin to remove code, which was actioned 1130 09/01. Wonder what this means for those awaiting watches/cancellations.
If orders are to be cancelled, Garmin are running out of time to do so in a reasonable time frame.
What difference does it make, they've deactivated the code on the Garmin website.
Order cancellation email received.
Dear valued Garmin Customer,
Garmin Australasia Pty Ltd is writing to you in relation to the placement of your recent order to apologise for any inconvenience caused through its cancellation. The reason for this cancellation was due to an invalid discount code that was used. This code was released in error by a third party without authorisation from Garmin Australasia. The action to cancel the order was taken to prevent the full cost of the item purchased being charged to you without notice. However, if you still wish to proceed with the your purchase without the unauthorised discount, the order can be resubmitted.
If you require further information regarding your order, please contact Garmin Australasia Product Support on 1800 235 822.
RegardsGarmin Australasia Pty Ltd
Phone: AU 1800 235 822 NZ 0800 427 652
Just got a cancellation email
“Dear valued Garmin Customer,
Garmin Australasia Pty Ltd is writing to you in relation to the placement of your recent order to apologise for any inconvenience caused through its cancellation. The reason for this cancellation was due to an invalid discount code that was used. This code was released in error by a third party without authorisation from Garmin Australasia. The action to cancel the order was taken to prevent the full cost of the item purchased being charged to you without notice. However, if you still wish to proceed with the your purchase without the unauthorised discount, the order can be resubmitted.
If you require further information regarding your order, please contact Garmin Australasia Product Support on 1800 235 822.“Just got the email saying order has been cancelled :(
How do we respond to the cancellation emails? Lol
Order cancelled..boo! Where's my $250 voucher!
"The action to cancel the order was taken to prevent the full cost of the item purchased being charged to you without notice."
riiiight….
A bit of an insight into their management really. Great fitness products but their service is not particularly consumer friendly.
yeah, it's verging on a threat
“The action to cancel the order was taken to prevent the full cost of the item purchased being charged to you without notice.“
This is a weak excuse. I highly doubt they would be able to charge a price not agreed to at the point of sale. They are being disingenuous for attributing the cancellation to this instead of being honest and upfront ie. we are not able to honour the incorrect price as it is below our cost price.
The cynic in me says this was all a marketing exercise! Planted the seed in many heads now…
they should have said listen sorry for that here is 30% off as a we are sorry i bet a few of us still would have taken that deal…
Garmin Australia customer service suuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuck and I'm not even talking about this discount, just in general.
Anyone had their order honoured?
I'd be super-surprised if any are honoured. I picked up a HRM so my saving was less than the $50 that was mentioned earlier and I've just had mine cancelled.
OP’s order should be honoured as the minimum.
Come on Garmin
Wow, yesterday I saved $675, today it looks like I saved a further $675! Which was the biggest bargain? Thanks Garmin!
As someone said yesterday, there are some deals on older Garmin fitness watches at JB and Rebel.
Forerunner 935 is one I'm considering and is a great triathlon watch - down to $399 at Rebel but really wanted that music functionality that the vivoactive 4 provides :(
If you are wanting music functionality so you can listen through bluetooth headphones while you run prepare to be disappointed.
I have the Fenix 5s and it constantly cuts out when connected to my Galaxy Buds. It's fine if I'm just standing / sitting still but as soon as I start running the sound becomes awful.
I now have to run with my phone Quadlocked to my arm so can listen to music via that.
Yeah, they don't play well with the Buds, seems to be a common issue with non-Samsung kit as I also have that issue with the Mighty off-line Spotify player.
Reading around it seems that if you swap the watch to the right wrist it plays better. I use the Treks Air and it's good but I have the smaller Fenix and it does hit battery life.@The Vat: I tried the right wrist and didn't seem to make any difference.
Apparently the rumor that the BT receiver is in the right bud is false, they both have receivers.
I have the forerunner 245 music which is paired with my WH-1000XM2 and never had any issues with music cutting out.
Oh wow…I hadn't realised this. Thanks for the tip…now I'm favouring a non-music fitness watch…
I received a cancellation email like most (if not all) of you here. I really want a new Fenix 6 so I have opened a case with NSW Fair Trading. Will update on how it goes. Not expecting much but wish me luck anyways guys.
Sorry mate but you have zero chance.
Why's that?
"The reason for this cancellation was due to an invalid discount code that was used."
It wasn't invalid, an invalid code wouldn't work now would it.
"This code was released in error by a third party without authorisation from Garmin Australasia."
This isn't the consumers problem.
"The action to cancel the order was taken to prevent the full cost of the item purchased being charged to you without notice."
The code work, the order generated the correct pricing on an item with the discount of 50%. Charging the incorrect (full) price would be illegal.
Agreed! Wonder how long it'd take?
This isn’t a completely unreasonable point. Just saying they made an error on the coupon code I’d see as completely fine, this happens, but this just sounds like they’re making up excuses. Still think there’s no chance tho
@Milkywayss: It's just poor damage control.
They missed the opportunity to actually make money by giving a sorry we screwed up discount for the consumer.
@athk: To be fair, 99% of these OzB orders would never have been put through without the code, so surely it would be worth it to them to honour the orders instead?
@OzBargain F5er: You'd assume so, even though it's still 50% off I dropped over $600 on the Fenix 6x Saphire.
Surely you're still making a profit from that?
I mean I could be totally wrong in thinking you're paying for the brand with these guys.
The response is poor the damage control is poor. I'm not even upset that I didn't get it, it was as bargain, a bargain a lot of people here jumped on knowing that it'll more than likely be cancelled.
Let me play devil's advocate - though this won't be the popular opinion!
It was clearly human error that led to the code being available and incorrectly applying to carts across the board.
I appreciate Garmin is a large company, but if this happened to a much smaller business would you still expect them to honour the sale at 50 per cent off RRP, and potentially incur a significant financial loss?
Disclaimer: I didn't purchase this time, but I've run the gauntlet on prior sales that didn't work out, so I do know how it feels to lose a bargain you thought you may have secured.
@fookos: 100% agree and hate the fact that this muppet has gone to Fair Trading, it's likely going to cause grief for a lowly employee that made an honest mistake. That's not a bargain, that's trying to be a vulture or scavenger…
They didn't advertise the discount. OzBargain wasn't explicitly authorised by Garmin to advertise the discount publicly.
I have just looked at the conditions you must accept to place an order. They are much shorter than I was expecting.
https://www.garmin.com/en-AU/legal/shopterms
They may have an argument with "2.1 The prices of products advertised for sale on the Site are as set out on the Site."I'm wondering what part of consumer law is part of the claim to fair trading? (genuinely curious)
No offence but your attitude (and that of other OzBargainers) towards this is rubbish.
A company makes a mistake in releasing a discount code, and you received a cancellation email which includes some bogus excuse (which is something that everyone expected) and your response is to take them to NSW Fair Trading to force their hand on the back of an honest mistake?
I wish you NO luck. Go find yourself a bargain somewhere else and stop trying to create one by forcing a company to make good on a mistake likely made by some low-level employee…
You’re making a pretty dramatic generalisation and attacking this poster for not acting in good faith when none has been shown by the company in question. For example, during the Officeworks drone deal the company sent out emails apologising, honesty explaining there was no stock and cancelled orders. That’s acting in good faith and you didn’t see many people at all upset with that outcome.
Here the company has cancelled orders, borderline threatened to overcharge customers and admitted no fault inventing some fairytale third party actor.
Like me, I assume most others will be slightly disappointed it didn’t work out and move on immediately. But the company really hasn’t met the minimum standard in resolving this and if someone want to attempt to call them out ( and most likely waste their own time) why not?
I think "attacking" is an overstatement - I basically said I don't like their attitude / approach towards this.
Let's not blow things out of the water either, Garmin didn't "borderline threaten" to overcharge anyone. The only thing they've done wrong (other than the obvious coupon blunder) is to not admit fault in their email, and that seems like a poor reason to go to Fair Trading.
To your end question of "why not" - it's simple, and I already stated it in my comment: if you create grief for a company after a simple mistake was made (regardless of how satisfied you are with their remediation approach), you're really only going to cause grief for the employee that made the mistake at the end of it all.
I totally get people are disappointed, I would be too, but people are also a bit too entitled sometimes. Let's be honest - these companies owe us nothing, but it's up to them if they want to build goodwill and handle these situations better (like giving a proper reason or handing out apology coupons) or damage their reputation as they may have done in this case. Regardless of which path they go down, going to Fair Trading because things didn't work out the way you wanted isn't appropriate.
@Kotchi: I understand where you are coming from and agree with some of your points ie. these companies owe us nothing (in terms of products/compensation) when these events occur.
I guess my main point was my expectation is never a $250 gift card ala bunnings, simply a timely and transparent email apologising is more than enough. I have no experience being on the business side of these mistakes, but I imagine sending out a sincere and honest explanation would result in less of the entitled behaviour some (but I would say not most) customers show.
All of this is pretty moot though as it looks like we are all going to be running marathons in the near future now after the second email haha ;)
@joinerjill: Oh look I'd absolutely prefer if their 'initial' email (noting that I did just see their 180 back-flip second email) was better positioned, but I just don't like how some people respond when things don't go their way. But I do agree with you - thankfully, it's not 'most' people.
You can cancel the complaint as GARMIN is FULFILLING OUR ORDERS AFTER ALL!!! Yippee!
A FLIP REVERSAL!
YES YES! I’m flipping happy!
This is fricken unbelievable! RIP to whoever is getting the bullet in head office!
Amazing. I think they are monitoring the comments here actively!
Wowee - reversal for me to - get in…
OMG!!! Pumped!!!
Hahahahaha. Didn't see that coming
Just got the email too. InReach Mini for $249 delivered. Stoked.
Damn. It's always those few hours when you sleep on OzB when the deal drops that you actually want!
I wanted the Mini as well :(
they probably just checked if they will still make a profit from honouring the orders. Answer was yes, so they pushed it through.
Bingo, I posted the same above as a reply before seeing this.
BOOM! and may I say to that person who said I shot myself in the foot.. :-P
Enjoy to all those who got in :-)
Power of the (ozbargain) people is the reason this will "hopefully" be honoured.
Haha I'm just being hopeful! There's clearly no defined line or reservations. Just hoping for some luck :)
'early' that I told myself I was first in haha but who knows!