[Price Error] Robot Coupe Robot Cook Commercial Food Processor 3.7L $54.89 (Was $4399.89) + Shipping @ Nisbets

save50 on 14/06/2020 - 05:38
Last edited 16/06/2020 - 21:47 by 3 other users

Mod Note: Has been confirmed by Nisbest to be a Price Error.

Moved to Forum: Original Link

Combining a versatile concentration of technology and innovation, the Robot Coupe Robot Cook is the perfect solution for minimising the preparation time of your recipes.

Grinding, emulsifying, blending and kneading are all made easy thanks to the many functions the Robot Cook carries out to perfection. With all the benefits of market leading Robot Coupe design and build, the Robot Cook can heat ingredients as you add them - perfect for making foie gras, buerre blanc, risotto, custards and purees, amongst many others. Featuring silent operation and powerful, precise cooking and processing, the Robot Coupe Robot Cook is a true professional chefs' assistant.

Product features

Capacity 3.7 Ltr
Dimensions 522(H) x 226(W) x 338(D)mm
Power Type 1.8kW, 7.8A
Speed 100 to 4500rpm
Supplier Model Number 43001R
Temperature Range 0 °C to 140 °C
Voltage 230V
Warranty 2 Years
Weight 13.5kg
The large capacity bowl produces sufficient quantities for professional needs
Equipped with a high precision blade in the bottom of the bowl
Its modular heat capacity up to 140°C is accurate to the nearest degree
The Robot Cook® bowl is equipped with a removable scraper arm, thus avoiding any manual manipulation and ensuring homogeneous mixing
An anti-vapour lid wiper ensures perfect visibility during processing
An opening in the centre of the lid allows you to add extra ingredients into the bowl without having to stop the preparation of the recipe
A novel system of blade retention allows you to safely empty the bowl of its contents
All parts in contact with food are easily removed and are dishwasher safe
The lid is watertight and is fitted with a safety device
Nine programmable recipes
Stainless steel bowl
Free Robot Coupe training available for all Robot Coupe products - please contact Robot Coupe after receiving your product

Mod: Likely price error, order with caution.

General Discussion

Related Stores

Nisbets Australia
Nisbets Australia

Comments

      • Lets Make Sandwiches on 16/06/2020 - 16:28
        +3

        How does someone looking for a bargain give you insight into their politics? I wasn't involved in those protests, yet I held out a glimmer of hope that this was a mass clearance of redundant stock.

        • dcash on 16/06/2020 - 16:40
          -1

          "A mass clearance"?!? Excuse me while I pick myself up off the floor - that was the funniest thing I've heard in a while. I think you've just proved my point re the connection between the 372 here and the protesters.

      • dcash on 16/06/2020 - 20:38
        -4

        Now at least we know at least 6 OzBargainers attended (or wished they had attended) the protests. Either that, or there's 6 people still feeling upset because they weren't actually able to score a glorified rice cooker for 98.75% off the normal selling price.

    • franco cozzo on 16/06/2020 - 14:45

      …have a look the deal revisions where it was correctly re-titled [Price Error] then reverted back to an active deal again…?
      i think i saw 8+ reports at one point in time…?

      icing on the cake…nisbets have had deals posted here before & theres even a rep who posts here
      https://www.ozbargain.com.au/deals/nisbets.com.au

      • Moderatorneil on 16/06/2020 - 17:47

        [Price Error] when it is a deal is INCORRECT and only should be ammended in the forum post when confirmed to be a price error.

    • Moderatorneil on 16/06/2020 - 17:45

      Some mods quickly police deal posts but won't censure something that is glaringly a price error. Who in their right mind will think a $4,350 discount on a $4,399 item is legit?

      When it comes to price errors, our policy is to wait for it to be confirmed to be a price error and then move to forums with [Price Error] ammended to the title. See Price Errors. For everything else we are generally quick depending on the time of day, complexity of the issue and amount of reports. Better to wait a little and make the correct decision, then quickly guess. See Bunnings Drone Post for example.

      How does someone looking for a bargain give you insight into their politics?

      @lemmstar, downero's avatar is of Donald Trump. Avatars only show on the desktop site, not the mobile site which may be why the comment of the protest were made.

  • popsiee on 16/06/2020 - 14:55

    Doesn’t the main post warn of likely price error ?
    From that info people made their choices.
    Do the calculation of the last 15 price errors here to see who won :)

    • dcash on 16/06/2020 - 16:42

      Not the original post. The mods added that after enough of us reported the post.

      • Horrorstory on 16/06/2020 - 17:25
        +1

        Excuse my ignorance, but are you suggesting the first post prior to revisions should have had a disclaimer it was a potential price error?

        The mods added in the title [ PRICE ERROR ] and the disclaimer in bold. Pending official confirmation it was a price error they removed [ PRICE ERROR ] in the title but left the disclaimer in bold it was a possible price error.

        Pending official confirmation I think the mods acted accordingly in a cautious manner even in the highly unlikely even it was not a price error.

        • dcash on 16/06/2020 - 17:30
          -1

          I never said nor inferred that they (the mods) were meant to "add a disclaimer as soon as a deal is posted".

        • Moderatorneil on 16/06/2020 - 17:49

          Incorrect, we did not add [PRICE ERROR] in the title. See revisions. [Price Error] should only be ammended to the title when it is confirmed and moved to the forums. See Price Errors.

          • Horrorstory on 16/06/2020 - 18:39

            @neil: Hi Neil, I am referring to this revision by a Power User where [Price Error] was added to the title and then there was a subsequent revision removing it by a Moderator.

            Personally not a biggie in any case

            • Moderatorneil on 16/06/2020 - 19:16

              @Horrorstory: Yes, that was put in by a power user as they thought it was a good idea which is fine. However, moderators/staff as you can see by Hamza's edit is to not amend that until it has been confirmed and put in the forums.

              Personally not a biggie in any case

              The cases are real, the rulings are final, this is Judge Judy OzBargain.

  • marcozmitch on 16/06/2020 - 15:21
    -8

    When a company makes an error, it is their duty to fix it up in a timely manner, and make some kind of offer. Even Amazon offers some kind of gratis. They may have some kind of insurance that may cover them for such situations, or they can take an issue on the chin…they should do something.

      • marcozmitch on 16/06/2020 - 15:33

        No, so far I have nothing.
        And I know you are possibly a "pot calling the kettle black" hypocrite.

    • bargainshooter on 16/06/2020 - 16:23
      +9

      No company needs to offer us anything. It was a mistake and their standard actions are clearly covered in their terms and conditions. Nisbets in particular won't lose your custom because you were most likely never really going to be a customer. If you were you still will be. There is no insurance to cover special offers. That would come out of a marketing budget. Feeling entitled much?

        • randomusername2017 on 16/06/2020 - 17:29

          I researched the product.

          Awesome… unfortunately you missed out on this product… BUT there would be several hundred interested parties awaiting your suggestions for comparable units at the same price point

      • corky on 17/06/2020 - 11:57
        -1

        A genuine mistake, fair enough, but why advertise 99% off, smells fishy

        • brendanm on 17/06/2020 - 12:39

          It's a script.

      • blazezs on 16/07/2020 - 14:30
        +1

        Not entirely the case. Regardless of a suppliers terms and conditions, if the consumption is for personal use. In accordance with relevant consumer protection act, the supplier can be held liable for the pricing error and can be made to supply the item at the price that was listed.

        If anyone record the Kogan massive pricing error back in 28 January 2019, this was tested in NSW Civil and Administrative Tribunal. The outcome was, Kogan was deemed liable for the pricing error. They had to supply the purchased good at the price they listed.

        Here the case files and Notice of Order issued back in 2019.
        https://1drv.ms/b/s!AsSZNjKzKFvmiJhUBOpOr1nIMXIgOg?e=dugu0K

    • brendanm on 17/06/2020 - 10:54
      +2

      Lol, they have no "duty" to make an offer, you entitled prick. It's a mistake, it happens, deal with it.

  • popsiee on 16/06/2020 - 16:58

    Biggest problem with price errors is you end up with illiquid items like this from the honorable ( yes many take the hit) companies .
    The one in this thread offering a 10% discount is insulting , snobbish and it would have been better to leave that line out .
    Maybe somewhere near wholesale would be as respectable this company could be !
    Besides that watch your refunds some work on the basic of X amount won't chase it and profit that way as well besides the data mining .

    • randomusername2017 on 16/06/2020 - 17:12
      +1

      Curious… what do you think the wholesale price would be on these?

      • whitlam on 16/06/2020 - 22:09
        +1

        I worked for the distributor 10+ years ago doing invoicing and dispatch. Can't remember specifics but with a RRP of $4k they would have been paying close to $3k.

        Side note, they also sold the Robot Coupe distribution rights for around $10M after I left.

  • Ezekiel2320 on 16/06/2020 - 17:03
    +6

    What a bunch of whiny crybabies ITT. Obviously it was a pricing error. Their terms of service say they can cancel mistaken orders. They offered a discount if you genuinely want to buy it.

    Get over yourselves . Mods need to close this thread once and for all

  • ShinK0 on 16/06/2020 - 17:53
    +4

    This thread should not be closed as it seems to update those that purchased it on what is going on as Nisbet isn't. That being said they are entitled to not honour the pricing error as it clearly was an error.. Still I had to take a shot.

    • brendanm on 17/06/2020 - 10:56

      Checked your email? I've received one stating it was a price error.

      • ShinK0 on 17/06/2020 - 12:34

        Yes, but that came a little while later.

  • Dodgy Bob on 16/06/2020 - 18:08
    +7

    I'd never heard of Nisbets before but seeing this post, went through their site. I ended up ordering several other products at the same time but now my order has been cancelled with zero acknowledgement from the company.

    Price error or not, this is poor customer service. A simple email to explain the error and a quick "would you still like the other items?" would not be hard but they have chosen silence instead.

  • Nuclearvodka on 16/06/2020 - 18:25
    +1

    Just received the email.

    IMPORTANT INFORMATION ABOUT YOUR NISBETS ORDER

    Dear Valued Customer,

    As you are aware, you recently tried to purchase a Robot Coupe Robot Cook Commercial Food Processor 3.7 Ltr online from us. Unfortunately, a mistake was made and the product was advertised for $49.90 ex GST over the weekend. This advertised price was coded onto our website in error and the actual price we intended to sell this product for is $3,999 ex GST which is the manufacturer’s RRP. This mistake was unintentional and we took action to remove the product from sale as soon as we found out. We will be therefore be cancelling all orders that included this product, processing immediate refunds where relevant. If you purchased using a credit card, a refund will be issued within 2-5 business days depending on your bank. If you purchased using PayPal, the refund may take up to 5-10 business days due to PayPal procedures. If you purchased using direct deposit please do not process the payment, If you have, Nisbets will contact you directly within 5 business days to organise a refund.

    If you’re still interested in purchasing this product or had other products on order that have now been cancelled due to this error, please contact our sales support team on 1300 225 960. We are happy to provide a 10% discount off the above recommended retail price of $3,999 ex GST if you still wish to purchase the Robot Coupe food processor.

    Please accept our sincerest apologies, we care about our customers above all else and have taken measures to ensure this will not happen again.

    Kind Regards,

    Nisbets Australia

    • Christoshizz on 16/06/2020 - 21:24

      i got the same

    • [Deactivated] on 16/06/2020 - 21:59

      Let's see if the post will be moved to the forum.

  • popsiee on 16/06/2020 - 18:29
    +4

    I have to say that the company to think that those that were going to buy it at $50 something, are now going to buy it at just below 4k lol
    Brilliant thinking !

  • Poor Ass on 16/06/2020 - 18:33
    -1

    Dear Valued Customer,

    As you are aware, you recently tried to purchase a Robot Coupe Robot Cook Commercial Food Processor 3.7 Ltr online from us. Unfortunately, a mistake was made and the product was advertised for $49.90 ex GST over the weekend. This advertised price was coded onto our website in error and the actual price we intended to sell this product for is $3,999 ex GST which is the manufacturer’s RRP. This mistake was unintentional and we took action to remove the product from sale as soon as we found out. We will be therefore be cancelling all orders that included this product, processing immediate refunds where relevant. If you purchased using a credit card, a refund will be issued within 2-5 business days depending on your bank. If you purchased using PayPal, the refund may take up to 5-10 business days due to PayPal procedures. If you purchased using direct deposit please do not process the payment, If you have, Nisbets will contact you directly within 5 business days to organise a refund.

  • LaTerrible on 16/06/2020 - 18:39

    Nisbet customer service are awesome, good on them for their speed and professionalism in sorting this out, even to go so far as offer 10% off the retail price of this thing.

  • dmbminaret on 16/06/2020 - 18:40
    +1

    Dear Valued Customer,

    As you are aware, you recently tried to purchase a Robot Coupe Robot Cook Commercial Food Processor 3.7 Ltr online from us. Unfortunately, a mistake was made and the product was advertised for $49.90 ex GST over the weekend. This advertised price was coded onto our website in error and the actual price we intended to sell this product for is $3,999 ex GST which is the manufacturer’s RRP. This mistake was unintentional and we took action to remove the product from sale as soon as we found out. We will be therefore be cancelling all orders that included this product, processing immediate refunds where relevant. If you purchased using a credit card, a refund will be issued within 2-5 business days depending on your bank. If you purchased using PayPal, the refund may take up to 5-10 business days due to PayPal procedures. If you purchased using direct deposit please do not process the payment, If you have, Nisbets will contact you directly within 5 business days to organise a refund.

    If you’re still interested in purchasing this product or had other products on order that have now been cancelled due to this error, please contact our sales support team on 1300 225 960. We are happy to provide a 10% discount off the above recommended retail price of $3,999 ex GST if you still wish to purchase the Robot Coupe food processor.

    Please accept our sincerest apologies, we care about our customers above all else and have taken measures to ensure this will not happen again.

    Kind Regards,

    Nisbets Australia

    The information transmitted is the property of Nisbets Australia Pty Ltd
    and is intended only for the person or entity to which it is addressed and
    may contain confidential and/or privileged material. Statements and
    opinions expressed in this e-mail may not represent those of the company.
    Any review, retransmission, dissemination and other use of, or taking of
    any action in reliance upon, this information by persons or entities other
    than the intended recipient is prohibited. If you received this in error,
    please contact the sender immediately and delete the material from any computer.

    • nosrad on 16/06/2020 - 19:46
      +1

      "We will be therefore be cancelling…." Oh well, it makes sense now. Whenever they write something down, they never look back.

  • Poor Ass on 16/06/2020 - 18:43

    Ain't no $2 - 5w30 this time

    • mapax on 16/06/2020 - 18:46

      Cheapest and yet at RRP the most expensive oil my car has had.

  • Herbse on 16/06/2020 - 18:59

    Will order the processor again tomorrow using the 10% discount

  • Ohreally on 16/06/2020 - 18:59
    +2

    Just received the cancellation email. They offered 10% off for 3999 😂 lol..I would rather buy a thermomix for half the price than this ugly one !!

    • gromit on 17/06/2020 - 14:22

      commercial vs consumer product. I would expect the thermomix motor would probably burn out on stuff the Robot Coupe would not blink an eye at. But then most people don't need commercial quality at home.

      • Ohreally on 21/06/2020 - 10:37
        -1

        YEs that's correct. Whats the point to buy this ugly machine for domestic use eh?

        • gromit on 21/06/2020 - 11:16

          If it was the same or similar price to a thermomix I would buy this without question over a thermomix every time. however in value for money for my use case I would buy something else entirely, thermomix isn't exactly the best for the price either and it is pretty butt ugly as well. I don't choose practical appliances based on how pretty they are.

  • Lizard Spock on 16/06/2020 - 19:01
    +3

    Score!!! 10% off is like $399! Everything is coming up Milhouse!

    • nosrad on 16/06/2020 - 19:53
      +3

      Thank you for doing the right thing and downloading the COVIDSafe App.

      • MOTORCAR on 16/06/2020 - 20:01

        You are welcome

  • seamonkey on 16/06/2020 - 19:22
    +9

    Actually feel the a-hole factor more than I thought I would. We suck sometimes guys. I responded with an apology :(
    Hope nobody is having a sleepless night @ Nisbets.

    • nosrad on 16/06/2020 - 20:03

      Suing them? Do you know how much lawyers charge per hour?

    • Slo20 on 16/06/2020 - 20:40
      +7

      So much for not caring if they don’t honour it.

      • brendanm on 17/06/2020 - 10:58
        +2

        It's almost like it's a joke…

        • [Deactivated] on 17/06/2020 - 11:38
          -1

          Yep. So many dreamers here banking on this unfortunate price error, then whining.

  • dmbminaret on 16/06/2020 - 19:49
    +6

    10% storewide would be more palatable in my opinion. Then I could get those slippers or whatever it was being raved about…
    https://www.nisbets.com.au/mitre-essentials-slippers-closed-…

  • iperezgenius on 16/06/2020 - 20:13

    Order cancelled

  • Dex38313 on 16/06/2020 - 20:23

    So how may who desperately wanted one then reorded with the discount

    • cheaponos on 16/06/2020 - 20:46
      +1

      😂 😂 😂 😂 😂…ahh, thanks for that.

  • randomusername2017 on 16/06/2020 - 20:42

    please contact our sales support team on 1300 225 960. We are happy to provide a 10% discount off

    Such a disingenuous offer.
    Surely they know the sheep wont venture out from behind the keyboards.

  • gamemaster on 16/06/2020 - 23:14
    +1

    From the quality of the email they sent I can see why the price error happened in the first place. Surely someone would have proof read the email before it was distributed.

    We will be therefore be cancelling all orders that included this product

    • Borg on 16/06/2020 - 23:37

      I must be uneducated as not seeing any problem with that line. What am I missing?

      • Slo20 on 17/06/2020 - 04:55
        +3

        We will be therefore be cancelling all orders that included this product

        • Borg on 17/06/2020 - 13:30

          Ha……so didn't see that.

  • Cgyun2014 on 17/06/2020 - 01:04
    -2

    IMPORTANT INFORMATION ABOUT YOUR NISBETS ORDER

    Dear Valued Customer,

    As you are aware, you recently tried to purchase a Robot Coupe Robot Cook Commercial Food Processor 3.7 Ltr online from us. Unfortunately, a mistake was made and the product was advertised for $49.90 ex GST over the weekend. This advertised price was coded onto our website in error and the actual price we intended to sell this product for is $3,999 ex GST which is the manufacturer’s RRP. This mistake was unintentional and we took action to remove the product from sale as soon as we found out. We will be therefore be cancelling all orders that included this product, processing immediate refunds where relevant. If you purchased using a credit card, a refund will be issued within 2-5 business days depending on your bank. If you purchased using PayPal, the refund may take up to 5-10 business days due to PayPal procedures. If you purchased using direct deposit please do not process the payment, If you have, Nisbets will contact you directly within 5 business days to organise a refund.

    If you’re still interested in purchasing this product or had other products on order that have now been cancelled due to this error, please contact our sales support team on 1300 225 960. We are happy to provide a 10% discount off the above recommended retail price of $3,999 ex GST if you still wish to purchase the Robot Coupe food processor.

    Please accept our sincerest apologies, we care about our customers above all else and have taken measures to ensure this will not happen again.

    Kind Regards,

    Nisbets Australia

  • dmbminaret on 17/06/2020 - 13:07

    Nisbets Australia Pty. Ltd. issued a $99.78 AUD refund

    Now to buy one of these…
    https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.dailym…

    • bargainparker on 17/06/2020 - 14:57

      So if a robot gives you less or mixes it with water while you're drunk, who gets the blame? Does the robot go to jail?
      I wonder… if one day we will have the repeat of history robot lives matter…

  • YasimKudomi on 17/06/2020 - 23:21
    -6

    BTW, I don't agree that it was a price error as there was a clear red sign displayed on the page said "99%". I believe that it was an intentional misleading.

    • Borg on 18/06/2020 - 00:04

      If you know how shopping sites work that is most likely a default icon that is set to appear by design when items are on discount. The % that appears auto populates based in original price minus new price. It is not manually placed there nor is % amount manually set.

  • Dingleberry on 19/06/2020 - 11:15

    Just received the refund via PayPal. The 0.001% bet didn't pay off.

  • Horrorstory on 19/06/2020 - 16:53
    +3

    Email from Nisbet today, I'm not fussed with delay but in case anyone else wanted an update here it is

    Thank you for your email.

    Please note our finance team is working hard to process the 6000+ refunds caused by this issue.

    The funds will go back into your account as soon as possible.

    Thank you,

    Kind regards.

    Customer Support Specialist

    • Borg on 19/06/2020 - 16:56
      +1

      Hope you all feel ashamed of yourselves. Whoo Haaa, 6000. (snigger) but not at all funny. Thats a crap load of work for them to deal with.

    • Christoshizz on 22/06/2020 - 16:38

      yeah i asked them they told me its gonna be another 5 days.

    • PAOK11 on 27/06/2020 - 10:14

      Accounting is swearing black and blue right now. Working for a reactive business sucks. Been there

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