McDonald's app is garbage - do any of the executives even care?

random12 on 19/02/2021 - 07:54

Look at the mymaccas app on google play store. It has an average rating of 2.2, with more negative reviews added each day.

They keep trying to push more people onto the app, by advertising exclusive app deals ( that have got progressively worse since December - I got one for Large Coffee for $4, joke not even worth it ).

They are just exposing more people to a bad experience, which wouldn't be helping them.

At which point do the executives get fired?

Also, it's a huge company. All they need to do is build the app once, and then all countries can use the same app. How hard is it to put in a few people across the global, and get true economies of scale.

Let's fire all the MBA executives that spew BS about 'customer satisfaction' and get in some techies that can deliver something that works!

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Comments

  • 87percent on 19/02/2021 - 08:06
    +17

    My local mcdonalds hasn't been accepting app orders for about a month. You can PLACE the order, and it'll go through (and you'll get the number you give to them) but it won't actually get to the store.

    So you get to the drive thru, give them the number, they'll tell you that it hasn't come through, and then you have to re-place the order at the drive thru

    • tmcn85 on 19/02/2021 - 09:18
      -4

      regional? Prices on the app are usually city prices which are cheaper.

      • 87percent on 19/02/2021 - 09:20

        No.. south east Melbourne

        • Jackson on 20/02/2021 - 12:15
          +1

          the boondocks

      • JordanM on 19/02/2021 - 10:07
        +10

        In my experience the app prices reflect the in store prices (and vary depending on location excluding promos)

      • zzap on 20/02/2021 - 09:08
        +4

        The app dynamically changes item prices depending on the store you select.

        • Lanushi on 20/02/2021 - 19:15
          +3

          That's always been the case, even before the app. Compare your prices between Maccas in-store and see what you get

    • snackpacket on 21/02/2021 - 23:50

      Exact same at Lilydale.

    • winhhh on 22/02/2021 - 09:12
      +1

      But did you click on the app that you had arrived through the drive thru…?

      • Ivan Krazy on 22/02/2021 - 21:54

        This is what you need to do, which is annoying and unsafe in my opinion especially when you are behind the wheel!

    • TrafalgarSean on 22/02/2021 - 23:33

      This keeps happening to me as well, make the order, the store didn't get it, so have to repeat the order then have them scan the barcode in the app.

      Thats when it loads, because sometimes it shits itself.

  • morse on 19/02/2021 - 08:07
    +64

    I’m actually quite enjoying the maccas app. I get offers like $1 hash browns or coffee. I’ve also had both 25% and 20% off total order deals. I like that I can go through the menu and think about what I want before going to drive through. Also that $5 double bacon cheeseburger small meal deal only via the app is pretty good. To be honest it’s made me get way more maccas than I ever did previously 😬

    • mbck on 19/02/2021 - 10:31
      +5

      Why were you negged? Lol some people…

      • morse on 19/02/2021 - 10:46

        lol indeed - I kinda expected it though for not holding the majority view. It does sound like I’ve had a better experience than most with the app.

      • Ghost47 on 19/02/2021 - 22:34
        +8

        “I don’t care if you’re having a good experience, I’m not so I’m going to downvote you.”

      • bdl on 22/02/2021 - 21:59
        +2

        Maybe @morse's doctor downvoted the post as they're worried about @morse's cholesterol levels :)

    • freo on 19/02/2021 - 10:47
      +2

      I agree with your experience there.

      Not sure how someone can downvote you for saying "I'm enjoying the app" and "it's made me get way more maccas than I ever did previously".
      If that is your experience, no-one should downvote you :(

      • morse on 19/02/2021 - 10:56

        How kind of you to neutralise the neg 🙂

    • MeesusEff on 19/02/2021 - 12:32
      +2

      Did you mean the double beef and bacon burger? That isnt app only price, I order it at the drive thru direct.

      My app works well until I place an order through it and then it just effs everything up and I have to uninstall

      • morse on 19/02/2021 - 12:39
        -1

        Yeah, that’s the one! I didn’t realise that was available at counter/drive through too. My husband has been telling me it’s only on the app. Good to know.

        • MeesusEff on 19/02/2021 - 12:45
          +2

          It was app only earlier (found that out when I had to quickly back up and make an order at the car park) but I think since the app got sh*tty they couldn't enforce it. Can't make an app order only price if the app doesn't work lol

    • psnatch on 20/02/2021 - 07:47
      +3

      Curious - are you an iPhone user? I've noticed that it works much better on my mate's iPhone.

      For me, I have to clear local storage and log back in anew every 2-3 orders. I stick it out for the deals, though haha :)

      • morse on 20/02/2021 - 07:52
        +3

        Yep iPhone. It seems that it’s mainly android users who are having problems.

    • chriskq on 20/02/2021 - 09:32
      +2

      $5 double bacon cheeseburger can be got via kiosk order screens in maccas too mate

      • morse on 20/02/2021 - 12:21

        Yeah meesuseff mentioned this too. A good deal. It’s actually one of the few maccas burgers I like and with small fries is just the right amount to fill me up with the drink being a bonus 🍔 🍟 🥤😀

    • Pinchy on 21/02/2021 - 01:58

      That $5

    • Munki on 22/02/2021 - 13:18
      -3

      Found the Maccas plant. Where's your Associated tag?

      • morse on 22/02/2021 - 18:18
        +2

        lol - fortunately or unfortunately I’m not associated. You have a point though, I feel like maccas should reward me for my endorsement with a hot fudge sundae.

        • Munki on 22/02/2021 - 20:57

          We should all be rewarded with one!

          The app has crashed on me so many times going through checkout, I've largely refrained from using it to order. I just get the reward codes ready for them to apply at the drive thru.

    • goraygo on 22/02/2021 - 22:54

      Same here. I love the app and the deals. There are times it glitched and ordered using my previous location but they don’t charge until you clicked I arrive. So it’s easily cancelled and re-order at the correct location.

      Love the app and it’s discounts.

    • Archi on 23/02/2021 - 16:12

      my total bill for 2020 was $850 and was made pretty much entirely through the App

  • Hithere on 19/02/2021 - 08:07
    +9

    I stopped using it a long time ago.

    I had issues with the app not working with the now famous 'something went wrong' error, it'd freeze and I'd have to reboot my phone and several times it'd give me a message that I wasn't in the restaurant even when standing at the counter.

    I miss out on a free coffee but I can live with that.

    • JimmyF on 19/02/2021 - 08:56
      +4

      clear data/storage if on android or uninstall reinstall on ios. I've noticed the app can get in the 'something went wrong' state and can't fix itself, so won't let you order anything.

      Recently had 3 items in my cart, but couldn't view the cart, discard the order or anything. In the end, after rebooting etc, I did a clear data on the app, which started it fresh. So logged in and its been good ever since.

      YMMV

      • datafellows on 19/02/2021 - 13:51
        +1

        Wah, I forgot about the clear storage on Android.

        I've uninstalled the app few times and still couldnt proceed with ordering so I gave up.

        Happy days!

        • JimmyF on 19/02/2021 - 13:56
          +3

          Happy days!

          Hopefully it works for you!

          I agree with everyone, the app is painful when it goes wrong. I tried lots of things to 'clear' my stuck order. The only thing that worked, was clear data and logging in again.

          PIA to do, but not the end of the world to get the freebies :)

          The KFC app is much nicer in handling these kinds of things.

        • fortune500 on 20/02/2021 - 18:08

          Am on Android 10 with a brand new samsung A71 phone. Using the Maccas app I can only order once without issue then the next time I place an order, it hangs while order is being sent once I pass the payment stage. Then I need to exit by closing all aps, clear storage again, allow location in settings, sign in and start all over again. Many months this has been happening and many times I just gave up ordering and I agree it is one of the worst apps for a company that can do a lot better.

    • CoreJava on 20/02/2021 - 06:11
      -8

      Just force stop the app and relaunch. No need to restart your low end phone.

      • Kay Elle on 20/02/2021 - 08:50
        +1

        I have a Galaxy S20 Ultra and the app freezes on me. It then locks itself up, can't fix my cart, restarting it doesn't actually do anything.

        • Daabido on 20/02/2021 - 22:44
          +1

          CoreJava gave instructions for your low end phone ;-)

          It really is amazing how they can't get it properly working for the consumers or the stores.

        • Helenn on 21/02/2021 - 21:06

          Same phone here and I couldn't get the monopoly app to work at all. Contacted their tech support multiple times who were super useless. Haven't bothered with the mymaccas app because I think it will be the same

  • Muzeeb on 19/02/2021 - 08:09
    +3

    The original app was a pain to use. I have noticed some user experience improvements with the new app but I only ever use them to use a reward code, not to complete a full order.

  • SnowDragon on 19/02/2021 - 08:13
    +18

    The app is good when it works, horrific when it doesn't. Conveniently, the latter happens when there is actually a decent deal on as well.
    It's the only reason I still buy Maccas really. HJs is better value generally.

    Also maybe the app is designed this way - they know you want McDonald's. You see all the food on the app, you start drooling, the app stops working. You are craving it now and you don't care about saving $2 on the app. You sprint up the road to the nearest Maccas, salivating on the thought of the "large" unsalted chips that wouldn't fill a small packet. The burger that is assembled by throwing it against a wall and having the contents dribble down into a container. The coke which is 90% soda water because the post-mix is running out. You hand over $12 for a large meal and leave the store happy knowing that while you'll get your Maccas fix, you'll be hungry again in 30 minutes.

    • bender000 on 21/02/2021 - 11:37
      +2

      Pretty much this. I had to google to find out how to delete a previous incomplete order lol. That's terrible. On top of the crashing and lag.
      Even the in store big screen app is screwed, its uninsuitive, laggy and functions missing e.g. how to change the table number if you typo it

  • EightImmortals on 19/02/2021 - 08:18
    +59

    "If you think our app is garbage, wait till you see our food"

  • poohduck on 19/02/2021 - 08:21
    +5

    I think you misunderstand the app. It's primary function, like most free apps from big multi national business (that should have been a big clue), will be to collect your data, and pushing ads I imagine.

    • random12 on 19/02/2021 - 08:25
      -1

      If you make the app painful to use, not many will use, and you will not collect any data.

      Also, if you think about it, it also biases the data that you do collect. So good luck doing any meaningful analysis.

      • poohduck on 19/02/2021 - 12:16
        +2

        I think you still don't understand. Imagine just the data that shows when you visit maccas? You don't have to use the app for them to get this info; that's true for most apps. They get much more data of course. Anyway, maccas sees when you visit, and what store; so then they can think of stuff like "how can we get this guy to call in for dinner as well?" Or breakfast? Then they come up with different strategies to get you (along with 1000's of your fellow maccas lunch only friends) to get you to come in the evenings as well. I'm not into marketing or sales, but it's really a cliche; can't you see them discussing this at a meeting (and many similar schemes)? We're sheep to be herded in the direction they dictate.

          • outlander on 20/02/2021 - 19:54
            +1

            @random12: Did your logic and evidence tell you you'd get downvoted for calling other people sheep?

          • Daabido on 20/02/2021 - 22:45

            @random12: Unlikely.

          • scud70 on 21/02/2021 - 11:49

            @random12: Which is the data the app will give maccas and you get targeted by the deals that a superior being like you will find logical…

            I use it predominantly for coffee deals or the % off if it coincides with giving the kids a treat…. Baaaa.. 🐑

        • smartazz104 on 21/02/2021 - 11:46

          "how can we get this guy to call in for dinner as well?" Or breakfast?

          Judging by the quality and portion sizes, they are doing a rubbish job…

    • spaceflight on 20/02/2021 - 14:51
      +1

      It's primary function, like the order kiosks is because it makes people order more than if they are standing at the checkout.

  • Archi on 19/02/2021 - 08:24

    to be honest… apart from a few login issues, i haven't had any problems with it, and i have been using the App for about 12 months… even my 7 year year old can use it with no problems.

    what exactly are you having a problem with ?

    • kyle on 20/02/2021 - 07:14
      +1

      At checkout stage, wouldn't take payment and comes up with something went wrong error. Usually happens after a previous order has gone through successfully. Then have to clear data and cache and log in again to place order and would then work 9/10 times.

      • Archi on 20/02/2021 - 08:53

        I find it usually happens when you add a reward item to the cart.. But you don't finalise it and the reward expires.

        The app glitches. And the only way to get rid of it, is to log out and log back in again.

        I know now not to add anything to cart unless I intend to buy.

        • kyle on 20/02/2021 - 18:41
          +1

          Nah, the reward was still current when I checked out. And on the odd occasion when there's no reward to use, it still happened.

  • iforgotmysocks on 19/02/2021 - 08:26
    +31

    McDonalds McExecutive here.

    The McTechies are asking for too much McMoney to fix the McApp, it's eating into our McBonuses.

    Shut up and enjoy your $2 McCheeseburgers.

    • tallkid123 on 19/02/2021 - 08:43
      +7

      I had a Rodney Rude flashback just then.

      • pharkurnell on 19/02/2021 - 08:49
        +3

        McManager…. :D

        Rude's 78 now.. god that makes me feel old

        • tallkid123 on 19/02/2021 - 13:52
          +2

          He'll always be a trendsetter to me though.

  • dust on 19/02/2021 - 08:40
    +5

    It has always been garbage on Android.

    • Ghost47 on 19/02/2021 - 22:35

      Yeah on iOS it’s pretty fine. Lately I’ve had some issues with my order not disappearing after paying for it but overall haven’t had much of an issue in the time I’ve been using it (a while now).

  • AndyC1 on 19/02/2021 - 08:53
    +2

    Been like this since it was first deployed. Looks like you may have only recently started using it. It's getting better with each release, but that is very easy to do based on it's quality. it crashes allot less no days. In the past it took me usually 4 attempts to start it before it would not crash and even then it would only show the coupons another 50% of the time.

    You forgot to mention the SIZE of the crap they have coded or included as it's big for what it does!!

  • trevor99 on 19/02/2021 - 08:55
    +2

    If I need to use it I clear the cache and data for the app and re-login. Otherwise it usually fails and you've lost 5 minutes of frustration watching those silly chips bounce up and down. It's a terrible app.

    So the question is why wouldn't they fix it? Could be a marketing trick - what a surprise. People decide to get maccas due to the app offers popping up, then when they get there they get frustrated so just buy over the counter without the discount.

    • mrdevil on 20/02/2021 - 03:33
      +2

      So glad I'm not the only one that has to do this. It's hit and miss - I find it's usually if I use a rewards item… once I've placed an order, if I then try to do another order, it won't let me past the checkout screen (an error has occurred), then if I restart the app, the shopping basket screen shows blank despite there being things in the cart - and the only fix is to delete the storage / reset the app. Absolute pain in the arse. Like the OP I'd expect better from such a large company, especially given their aim towards trying to get people to use it for ordering.

    • kyle on 20/02/2021 - 07:18

      I really want to know why it's so hard to fix. The development team can grab any android phone and replicate the problem.

      • ewand7 on 21/02/2021 - 20:41

        I feel like they've done all the hard work in the backend, at least on my iPhone, all the app neeeds is a polish up so its more like the KFC app.

  • CircularIllusion on 19/02/2021 - 08:57
    +13

    I suggest adding a poll with options:

    • iPhone with overall good experience
    • iPhone with overall bad experience
    • Android with overall good experience
    • Android with overall bad experience

    I believe most of the people who have a crap experience are Android users.

    • morse on 19/02/2021 - 09:01

      Yep, no issues here on iphone

    • Luo18740 on 19/02/2021 - 10:37
      +1

      I have an android and usually it works.

    • Jono05 on 19/02/2021 - 13:07

      4.5/5 for the app on an iPhone.

    • ilikeradiohead on 20/02/2021 - 09:35

      My guess is that it works best on iPhones and recent super phones (Samsung galaxy, maybe pixel and OnePlus), ok on older superphones, and bad on phones that cost $200.

      • kyle on 20/02/2021 - 18:42

        Is Note8 still recent from 3 years ago? Still have to do the clear cache and data.

      • [Deactivated] on 26/02/2021 - 12:11

        No, it's still broken on the S20/S21 series phones. It's just trash on anything but iPhone. I've got a list of steps to ensure a 50% chance of an order succeeding so there's that which is nice.

  • brokenglish on 19/02/2021 - 08:58
    +3

    If you care about your health and body, this is a good thing 😊

  • SF3 on 19/02/2021 - 09:11

    on iOS, they do seem to refresh the app (forced) update regularly. Can't speak to Android.

    Otherwise, I'm only in it for their deals. :)

    • MrFrugalSpend on 20/02/2021 - 00:13
      +2

      yes, updates are a massive pain in the a$$. I use takeaway food apps for (a) deals and (b) quick convenience when in a hurry to order something simple on the go then pick up… what's the point if every second time you need to wait for it to download another update, sometimes with poor reception, and then start all over again with logging in etc.

      … oh wait, cause I hate using those even worse self-serve kiosks / contact germ spreaders, when they highly discourage taking your order like a person at the counter anymore.

  • yellowfever on 19/02/2021 - 09:16

    Maccas food is garbage, does your body even care?

    • MrFrugalSpend on 20/02/2021 - 00:18

      Tell that to the richest elderly man in the world - Warren Buffet (in his 90s)
      http://entm.ag/3411

      "Warren Buffett is still living life to the fullest. To Buffett, that means going to work — which he calls a "vacation every day" — and eating McDonald's for lunch at least three times a week. The CEO of holding company Berkshire Hathaway and the world's third-richest man revealed his peculiar lifestyle habits in a three-hour long interview with the Financial Times. Buffett told FT he has no plans to retire; while his old age means he must wear a hearing aid and avoid driving at night, he still "jumps out of bed" to go to work. Along with Buffett's thrice-weekly McDonald's chicken nuggets habit, a quarter of Buffett's caloric intake comes from drinking Coke."

      Retirement is bad for your health, the best condition elderly people I know, including in my own family a man who lived into his mid-90s without going to the doctor until his late 80s worked until his mid 80s and cooked with tubs of fat and always had cakes and boxes of chocolates on the table. Look at the royals, they keep very busy schedules into old age and live to 100

      • Daabido on 20/02/2021 - 22:48

        Genes mostly.

      • smartazz104 on 21/02/2021 - 11:48

        So eating McDonalds and being miserable contributes to poor health.

  • burningrage on 19/02/2021 - 09:24

    Yeah I agree the apps is bad. But I feel it is incrementally getting better.

    The worst I had so far was the guy scanned the discount QR and I ended up paying without checking the receipt and it turned out the discount QR wasn't applied.

    I lost $1. lol

    • MrFrugalSpend on 20/02/2021 - 00:19

      A whole $1? - hand in your OzB license

  • Topdog on 19/02/2021 - 09:27
    +2

    Tried using it, tried using it for a good while. and did not have a good experience, so uninstalled it. Also I think the deals are better at Hungry Jacks app and i never seen to have an issue with HJ or RR app.

  • zerog101 on 19/02/2021 - 09:48
    +1

    I thought it was just me, worst app on my phone …hands down…. and updates every other week and still hot garbage

  • bongom on 19/02/2021 - 10:07

    Is the android app developed in house or by a friend or relative of one of the executives?
    Poor software is usually the result of nepotism or just plain incompetence?

  • muzzamo on 19/02/2021 - 10:21
    +1

    The most annoying thing about the app is that it doesn't let you place the order until you get near the store.

    Experience
    1) Faff around with app, place order.
    …. (order isn't placed)
    2) Have to come back into app, faff around more, actually place order, when close to store
    … (order is finally placed, and by now I'm waiting around in the store watching all the teenage workers chase their tails)
    3) 10-15 minutes after that, my number might be called out and I'm given my order.

    It's far from an easy click and collect experience, and nor is it ever quick.

    • morse on 19/02/2021 - 12:52

      Ahh… I didn’t realise it only works when nearby. Maybe that’s why I haven’t had issues. I live 650m from maccas or have used it on road trips when approaching the store.

    • Ghost47 on 20/02/2021 - 16:17

      How far are you from the store? I've never had this come up before but when I think about it I haven't ordered from a store that was really far away before.

  • Caped Baldy on 19/02/2021 - 10:34

    Still using occasionally but had an issue where I'd add offers to my cart but not use them. Since they expired I'd be unable to remove them. Only way is to sign out and sign back in.

  • netjock on 19/02/2021 - 12:27

    Let's fire all the MBA executives that spew BS about 'customer satisfaction'

    Just how many people in the population has a proper MBA? I am not talking about some second rate MBA where they would take you without any job experience and long as you got any degree.

    MBA doesn't teach you about customer satisfaction. It is really a conversion course for those without economics, finance and management experience. Lot of oil and gas engineers and software developer types do it to get into people management roles.

  • Sgreturn on 19/02/2021 - 12:28

    at least 3 times I have had problem with McDonald app so far through drive-through, no order code appears on theirs screen but on my Iphone screen there was the code clearly still on, bad experienced, app supposed to saving -times but I had to spend more time at McDonald.

  • coffeeinmyveins on 19/02/2021 - 13:54
    -2

    All they need to do is build the app once, and then all countries can use the same app.

    spoken like someone that doesn't understand how the development of complex and global applications work.

    But still, I agree, the app is horseshit.

    • random12 on 19/02/2021 - 17:11
      -1

      Tell me why it shouldn't be like that?

      There is one template that is 90%, and then they can make slight customisations. The difference between countries is the timezone, map, and possibly some menu items. Not hard to do.

      • [Deactivated] on 26/02/2021 - 12:13

        It actually is one global app. I have the US and Australian app installed and they are virtually identical, down to the crappy ratings in the app store and common complaints.

  • jv on 19/02/2021 - 17:12
    +1

    do any of the executives even care?

    They just count their millions…

  • WreckTangle on 19/02/2021 - 18:27

    Mine gives me rewards specials, and when i open the app again at the restaurant they change in front of my eyes

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