Bought a popular model laptop top spec from a well known global company just over a year back. On the 11th month after purchase got error message during boot after bios & windows updates but I can still continue to boot to windows. Technicians visited 3 times spread out due to sudden lockdowns, replaced motherboard thrice, keyboard etc. error doesn't go away. Company agreed to replace the laptop and they said since my model is discontinued they will provide an equivalent latest model (this has latest 11th gen CPU) and it will take 14 days due to parts shortage. I agreed, by now warranty period is over. Then they send courier to pickup my faulty laptop and after that send and email that due to parts shortage it will take over 100 days for the replacement laptop. Not happy I escalated and they said they will refund me the purchase price, again I agreed and they closed the case.
I got refund back to my credit card (lucky I didn't close out this one and it is now in surplus balance). All good I thought, almost bought a new laptop from the eBay deal knowing the refund would come. Then lo, yesterday the post guy came with a new laptop delivered, this is obviously the replacement laptop and either their system or process failed somewhere. The list price of the new model is more than the refund I got but I was thinking to save some of the refund money to buy a little lower specced one. I am talking > $4K
Question to OzBrainsTrust what should I do?
With option 3 I will keep the replacement laptop for an year. Is there a statute of limitation on how long the company can ask me to give their goods back.