Unlimited nbn 12/1 $34/Month, 25/5 $44/Month, 50/20 $54/Month, 100/20 $69/Month, 100/40 $79/Month (First 6 Months Only) @ FlipTV

870
  • NBN 12/1 for $34 per month for the first 6 months, then $44.90.

  • 25/5: $44, then $54.90.

  • 50/20: $54, then $64.90.

  • 100/20: $69, then $79.90.

  • 100/40: $79, then $89.90.

If you're a pensioner or have other listed concession cards, you can get a few extra dollars off the base price from month 7 onwards (i.e. the price after the 6 month honeymoon, promotional price is the same as above). $39.90 for 12/1, $52.90 for 25/5.

Critical Information Summaries:

These guys are cheap, but it is unlikely they will go bust anytime soon. They sell other services as well, like Flip TV and some relatively uncompetitive (but hopefully higher margin) mobile plans.

They used to charge 2 months in advance, but that's not a thing anymore.

No surcharges for credit cards, so you can earn points.

I cannot see any references on their website about referrals. They might have removed it. I don't think they actually worked from the time I was with them. OzBargain would show multiple clicks, but no credits ever appeared on subsequent bills.

That 12/1 price seems to have coincided with the final price reduction of NBN 12/1 wholesale prices. It started at $27.40 before October 2020, was lowered to $26.60 in October, $24.70 in December and $22.50 in May 2021.

https://www.nbnco.com.au/content/dam/nbnco2/2020/documents/m...

These changes are in addition to NBNCo’s proposed reduction in the effective charge of the 12/1 Mbps modified entry level bundle discount (mELB). The wholesale price of the 12/1 Mbps mELB will be reduced from $27.40 to $26.60 in October 2020, followed by further proposed reductions under WBA4 in December to $24.70, and a final reduction in May 2021 to $22.50.

Judging from the Whirlpool thread, most people on Flip Connect are on lower speed tiers (i.e. 12/1 and 25/5) looking to save money and have a bit of tolerance for lesser customer service. The people who can afford to pay more generally don't end up staying and quickly move onto more premium ISPs like Aussie Broadband or Superloop.

Depending on where you are located, these guys might block all ICMP traffic (including pings from CMD, like "ping google.com"). It can be a pain to get support staff to understand what you mean and unblock it. Worth noting if you're an IT professional or prosumer.

They use PPPoE for authentication and possibly CGNAT for IP addresses. Check the Whirlpool thread for more details.

Choose your speed tier wisely. A $99 fee applies for up and downgrades. For some reason, their Ts&Cs also say you will also be locked in for 2 years, even though the base plans are all no contract/month to month. Might be leftover clauses from when they used to sell lock-in contracts?

> 11. Plan/speed Downgrades

If you request to downgrade your plan or speed during your commitment period, a $99.00 downgrade fee applies. The plan will take effect from the following calendar month with a new 24 months commitment period.

12. Plan/speed Upgrades

If you request to upgrade your plan or speed, a fee of $99.00 will apply. All upgrades will take affect from the following calendar month with a new 24 months commitment.

Update: terms have been changed. See discussion

Comparisons with other ISPs:

$34 promotional pricing for NBN 12/1 is unmatched. Closest is SpinTel for $39 via a hidden page from comparison sites. For people with low standards, don't agree with the "lul, classifying 12/1 as broadband in 2021" comments and just want to save money.

Tangerine have a similar offering for 25/5. Promotional pricing is 90 cents more for Tangerine and the price after 6 months is $5 more as well.

Exetel's 50/20 offering has a promotional price of $50, $79 after 6 months.

It's hard to compare 100Mbps plans because ISPs are increasingly excluding the upload from their websites and CISes. A cynical view could be that providers who don't advertise upload are probably on 100/20 and the ones on 100/40 will painstakingly make it obvious to differentiate themselves from 100/20 plans.

Closest competitors I could find are SpinTel at $74 promo, $84.95 base (from the same hidden page linked above) and Tangerine at $74.90 promo, $89.90 base. Neither advertise upload.

Also worth noting Tangerine offer $25 credit for referrals. That's a little over $4 a month if you're only comparing 6 month promotional prices.

Referral Links

Referral: random (2)

$15 credit to referrer. $15 off 2nd payment for referee.

Related Stores

Flip TV
Flip TV

Comments

  • +42 votes

    Upvote for the detailed post

  • +3 votes

    Would Felix unlimited at 20mbps plus unlimited calls and texts, not be an infinitely better deal?

    • +3 votes

      If you can get decent Voda reception and don't mind the increased latency, sure. You might also need a new device to use Felix.

      • +2 votes

        Agreed. I'm porting out from felix because my internet speed is in average ~2Mb/s and being around 20km away from the CBD I constantly have only 1 bar reception at home. It's really not as good as it seemed.

        • +1 vote

          When I tested out Felix I was getting the speeds advertised pretty much at all times of the day although I only live around 2km away from the CBD.

    • +2 votes

      I tried that, and can honestly say avoid it.
      It was super slow, even watching YouTube on 720p.

    •  

      If you are in a spot with decent Vodafone reception, it would be. My son used Felix for a while and loved it, only switched because Voda had a deal for 18-25s with uncapped speed. My brother is still using Felix, reckons it is A-OK. Both use Huawei 4G modems that cost around 60 bucks, seems very reliable.

      •  

        Which Huawei modem if I may ask?

        •  

          Apologies for the slow reply, I just saw this. B315S

      •  

        I have tested Felix Mobile sim in Huawei B800 and B600 series, TP-Link MR600 and in my mid range Umidigi. Both the Huawei's and the Tplink max out the connection Down, and depending on time of the day, max out the upload.

        My umidigi phone is 10 down and a few up, on average.

        30+ km from Brisbane City.

        If you can't find a cheap or free 4G modem with the necessary Vodafone bands, then pick up the MR600 tp-link unit with external 4G antennas for around $130 delivered on eBay (before any discounts you may find for eBay/afterpay etc)

        All dependent on your modem chipset and the antenna signal strength. The Tp-link unit will provide the strongest signal IME.

  •  

    They removed the referral link, so maybe mod can reset that pool to PM? We need to give details (name, email I guess). This is what their support told me earlier this year:
    We do not have the link available,however we will offer the referral. Please provide your account details & the new customer details.

  • +7 votes

    I've been with Flip since NBN became available in my area, so around 2.5 years.

    I have nothing but good things to say about them.

    For context, I'm a web developer and obviously need a decent connection. They have been rock solid the entire time. Any (minimal) customer service I have needed has been exemplary - friendly, local and professional.

    Give them a go, seriously! I'd be disappointed to hear their business didn't work out for them.

    • +7 votes

      Why do you need a fast connection to git push 3 times a week.

      • +3 votes

        Well, you don't really. However, that is not in the slightest way representative of my workflow.

    •  

      That’s good to know. Can I ask your approx location?

    • +1 vote

      That sounds interesting, what is your speed plan? Also could you please traceroute 66.181.35.253 and post?

      EDIT: It seems they are using TPG Telecom for their transit/backbone along with MegaIX in Sydney/Melbourne as seen here - https://bgp.he.net/AS134711
      So they only have 2 POPs, Sydney and Melbourne. Anyone from QLD, SA, WA and NT will see little increase in ping time as it travels all the way to Sydney and back.

    • +1 vote

      I was also with Flip - also only good things to say - never had any problems

      **How Ever if you game online - they route you all over the place - and you end up with a ton of lag and High Pings
      Swapped to Aussie - Online gaming was sorted
      Now with Super loop - no problems

      •  

        Can't you just change your DNS server for improved routing? Cloudflare or Google etc

  • +1 vote

    Fliptv is garbage.
    Had their Japanese tv and it was terrible.
    Couldn’t even watch it coz it cut out so much.
    Avoid them!

  • +1 vote

    I am currently with another NBN provider. Keen to switch to 100/20 plan as the price is cheaper. Does anyone know how quick can you churn over to a different NBN provider? I am hoping to minimum down time as I work from home so internet is important.

  •  

    Can we use Telstra Smart modem Gen 2 with Flip NBN?

  •  

    If you add modem, it costs quite a bit, why not go to TPG ? Is free modem n router

    • +1 vote

      Free router always has a catch, usually requires staying with that provider for 12 months or more. If you leave earlier, you usually have to pay a break fee or have to return the router.

      Another catch: some provided routers, even ones that you pay for, are locked to the NBN provider who sold it to you. So you can't use it with your next NBN provider. For example, Belong do this, according to Whirlpool and comments I've seen here on OzBargain.

    •  

      TPG is a 6 month contract or has a $99.95 setup fee + $10 delivery.

      There are ISPs that do $0 setup with no contract cancel anytime. Source your own router.

  •  

    I've been with flipconnect for about a year, and had no problems. Just after I had joined, I had my router turned off for a couple of weeks due to renovations, but the NBN connection box (FTTC) was still turned on. Flipconnect rang me to check if I was having internet problems! So I'm impressed with their level of customer service.

  • +3 votes

    Thank you very much for the detailed and informative post.

  • +2 votes

    Nothing more frustrating than an internet connection that is laggy, times out or disconnects. Life's too short for crappy internet, spend $10 more a month with superloop or abb and enjoy it.

    • +1 vote

      Fortunately with Flip that is not the case.

  • +1 vote

    Alternative for similar speeds but not as good at simultaneous connections is Felix 4G on Vodafone Network, $35/pm for Unlimited data at 20/20.

    You just need to buy a 4G-LTE router on eBay/Kogan or plugin a dongle to an existing router that supports USB passthrough modem.

    Officially Felix isn't for dedicated routers, just phone hotspots for TV etc, it's not really suitable for more than one person at a time anyway.

    https://www.ozbargain.com.au/node/624576

    Currently they are offering $35 credit for new subs, which you can get a random OzBargain members code via the link, the app has an extremely easy method to pause the following month when needed and I find they tend to give you an extra few days when you pause as well.

    This is an Unlimited Calls/SMS plan too if you'd rather run your internet from your phone via hotspot, which will save you on a phone plan too. It's what the plan is intended for.

    • +1 vote

      I am looking for this but speeds are not that great with Vodaphone network when testing with a Kogan sim on S10. I tired to lock to B28 then upload was around 15 but download was 5. When I locked to B3, downlink was around 10 and uplink was 2. Locking to B1 got me the worst result, almost unusable. Sometime, speeds were better with CA and placing the phone near the window. I tried with Huawei B315 but speeds was 6-10 downlink and 2-4 uplink.

      • +1 vote

        What you experience with Kogan should be the same, I get about 16down/1up.

        • +1 vote

          yep, the variation is huge. Once, I got even 62 downlink and 12 uplink with CA with Kogan. It would be great for places where more than 20/20 is always available.

    •  

      My local area's Vodafone connection is crazy fast (using a Kogan SIM). Speedtest gives more than 150mbps on 4G connection during peak hours. Even my FTTN maxed out at about 80mbps.

      I thought that sort of speed was impossible on 4G.

      Haven't tried Felix yet but by all accounts I think this is going to be a very viable replacement for NBN for low bandwidth requirement households.

  •  

    How slow is the 12/1 for tv Netflix streaming?

    •  

      It's perfectly suitable. Streams start fast with full quality. Internet perfectly usable at the same time for one or two people.

    •  

      Video calls generally want 2 Mbps upload for a decent quality connection 1 to 1 (for the person looking and listening to you). Other than that you should be sweet.

  •  

    can we only use this for 6 month and disconnect? not clear with the description saying 24 months lockin.

    • +1 vote

      The 24 months thing only applies if you try to change speed tier and eat the $99 fee. As I said in the original post, they might be leftover clauses from when they used to sell lock-in contracts, because it doesn't make much sense given their base plans are all no contract/month to month.

      •  

        thanks mate! is there a credit check ?

  •  

    NBN New Development Fee $300.00 Charged Upfront on the Nominated Credit Card

    Does it apply to all of us who set up for the first time?

    • +1 vote

      I think it is for laying copper or fibre to home for the first time. I got NBN recently but there was an old Telstra copper line (no service) so that I didn't pay a cent for the connection with Tangerine.

      • +1 vote

        That is the right answer. No bazinga 😄

        • +1 vote

          bazinga!

    • +1 vote

      Nah the $300 applies to new properties built after April 1st 2016 that are connecting to the nbn for the first time. You can't get around it by going with a different ISP. If you live in an older property with existing telecommunications infrastructure there is no charge.

  •  

    dont forget Epic Broadband

    • +1 vote

      Didn't they go bust?

  • +5 votes

    I've been with Flip NBN(25/5) for nearly three years. Some things to consider if you're thinking of taking this offer

    1. They're cheap for a reason. It's good for browsing, normal downloading, p2p etc. If you're looking for low ping/gaming this is not for you.
    2. They charge 2 months in advance and continue to charge like that. If you want to move to a new ISP keep in mind that to get your money's worth fully, you'll have to use their internet for two months from the month of cancellation
    3. Their customer service is ok (In the Philippines ). I've had outages every 2-3 months and almost always at nighttime. And they're always back in the morning
    4. They definitely use CGNAT. This affects p2p/torrenting/gaming. If you're not using those features then you should be ok. You can ask them to remove you from CGNAT. In my case they did comply
    •  

      That two months in advance had just made me reconsider this ISP. Was willing to give them a go at some point but not with that policy.

      • +2 votes

        If you read the linked CISes and the rest of the OP, you'll see the minimum cost per month for all plans is listed as one month's charge. They did charge 2 months in advance in exchange for knocking $5 off the monthly price in the past, but they've got rid of that.

        Existing customers should probably phone up and ask to be moved to the newer plans if the base price is lower than what they're currently paying.

  •  

    Does Flip offer Fixed Wireless NBN or is this for the wired NBN only?

  •  

    Guys, I've been with Vodafone NBN for the sole reason I need online access at all times during business hours. The Vodafone came with SIM backup, so even if there's a connection down day, the 4G kicked in to allow me to stay online. Question is, if I got with other providers, is there any providers out there that offer backup connection as part of their plan? Other than your Voda/Optus/Telstra of the world?

  •  

    Thinking of giving this guys a go, I can't believe i am paying $60 for NBN12. Referral link on the page doesn't seem to work….any of the existing customers can PM their referral details pls….these guys also have 14 days trial period….

    •  

      They said they still have referral, but have to email them with the details on whom we referred unfortunately

  •  

    Next stage…
    "We require all accounts to be set up on direct debit payment.
    Visa or Mastercards are accepted. Sorry, no amex."

  •  

    do we know when this offer expires?

    • +1 vote

      The banners across the top of the front, Senior and NBN pages say 30th of June.

  •  

    Any ideas with the promo pricing for new customers, is it based on address or email address?

    Been with them before but ported out for 6 mths now? Wondering if I am considered a new customer or not if I go with them again?

    •  

      How was their internet speeds?

      •  

        They're OK, but as others already said, pretty difficult to cancel, need to tell them 2 months before

        •  

          just called them and signed up today, 30 day cancellation notice required, not 2 months. Also there is no cancellation fee etc.

          •  

            @pakspin: I'm still on the old plan that need to pay 2 months in advance. It's slightly cheaper though ($49.90 for 25/5) compare to their regular price, so can't complain. There's no cancellation fee, but no prorata neither.

    •  

      You can, don't even need to wait 6 months to be considered new customer. I asked, even as existing customer I can get it, but need to disconnect (have to tell them 2 months in advance) and reconnect again. In 2 months, if this offer is still there, I can switch (or to whichever promo they run at that time).

  •  

    In process of activating my service with these guys with BYO modem. For those who have successfully connected using BYO modem, can u pls share details on the overall process of configuring their connection on BYO modem.

    •  

      📞

    •  

      My experience: I went the BYO modem route. Was astounding.. two days after NBN was connected, I still had no service. So I phoned them, and through a terrible scratchy overseas phone line delayed by seconds, they said.. "settings in email - read email".. I said "there hasn't been an email". They said "ok sms, you have sms from us with details". "No sms message either", I said - "you actualy haven't sent me anything". They then firmly inferred my suspected stupidity (not an unreasonable assumption..) and to "check in spam folder, you don't check in spam folder".. like I didn't think of that right when he first mentioned email - nothing there either. They sent me nothing anywhere, but insisted they must have, for whatever that's worth.. but two days after connection, if I hadn't phoned their Support guy to diagnose the issue, they'd have done nothing.

      Anyway, the guy then experimented with a gibberish string of multicharacters on the phone to me, and after a few goes at inputting different strings and combos, we got it to work. It was very strange. I initially tried to sort it on their website, but it's barely even a website, more shonky than you can imagine - it really looks like a grade 8 school kid has had a crack at building them a Wix website and gave up unfinished, and should have rung alarm bells for me from the start. Tried to cancel my account on there, but there's no option for that.. the site states that you have to email or phone them to cancel. Their Support guys never reply to email, so I guess I just cross my fingers that it's been actioned.

      Anyway, eight months on, it's been nothing but rubbish all the way (my 25down/5up service very often running at less than 1mbps download and 3mbps up!), and I'm now leaving to spend an extra 5 bucks a month with anybody else. I'll be wasting 55 bucks as they charge for the last month that you don't want anymore, but I'll just be happy to be gone. I think they use CGNAT tech, and I'm stuck on HFC too, so maybe that's a bad combo?

      Anyway, there's my experience. Best of luck to you though. I'm sure others have had much better experiences than I did.

    •  

      Holy sh*t

      Im getting a refund if this is truth.

  • +3 votes

    Not the best connection moved from ABB to this and internet speed dropped, Ping was very high. had ABB connect agai nand compared parellely both connection.

    Aussie Broadband on 50 mbps gave actualy 54mbps download speed, and Flip gave 24 MBps download speed.

    Ping was 200 vs 19 i guess you get what you pay for.

  •  

    I've been on the Flip 25/5 plan for 8 months and am paying $55.90 per month. Am looking for another provider as Flip often slows to around ~1mbps download in the middle of the day even, but also at peak times. When it runs at acceptable speed, it usually averages about 18mbps download.. upload is always constant at ~3mbps. I'm in 4017 north east Brisbane, and on HFC.. Flip's been nothing but poor for me, and at $56 a month, I'll take a chance with one of the other shonks..

    • +1 vote

      Read the bottom section of the OP for viable alternatives.

      I think the ones that will appeal the most to you will be the 25/5 offering from Tangerine (promotional price for first 6 months $44.90, regular price $59.90) and 50/20 from Exetel ($50 promo, $79 regular).

      •  

        Thank you for the great advice. I see also Spintel has a 50/20 service for $59.95 6-months/$64.95 thereafter deal. So $65 bucks seems ok for 50/20, but Spintel doesn't often seem to be in the awesome category here on OzB like say, Launtel and Aussie are. Also the fact that Launtel lets you pause your account while you're away for a while might be good for me to save a few $$'s, so perhaps them over Spintel?

        • +1 vote

          If you're looking for long term relationships and aren't happy with Flip Connect, then SpinTel's 50/20 plan is probably the cheapest, but it seems like cost is not the be-all-end-all for you.

          If it is, then it is absolutely worth being a slut and sleeping around with different telcos to take full advantage of their introductory offers. You can save anywhere from $5 to $30 a month, which over 6 months, add up to $30 to $180.

          How much the extra perks like pausing your internet plan are worth to you is something you have to figure out yourself.

      • +1 vote

        With $55/month, why don't you try Belong? I am using it almost 1 year, pretty good. Download speed is around 34-38Mbps. Upload about 19Mbps. The connection is very stable. At $55/month, nothing can beat Belong.

        •  

          Thanks mate.. I'll have a look.

        •  

          Just checked Belong website - seems to have 12 months contract requirement. Is the $55/mth available without contract?

          •  

            @CoronavirusVaccine: Yeah 12 months, u pay $5 more without the contract

            •  

              @hanofee: feels a bit like mobile phone contracts. with all the sweeteners popping up every now and then it seems too much risk to actually get tied to a contract.

              this would kill Belong as a competitive option I think.

              •  

                @CoronavirusVaccine: $60/month without contract, you can't find any ISPs offering $60 for 38Mbps/19Mbps download/upload. With $60, you only have nbn12 or nbn25 lol.

                •  

                  @n2h: the 6-month bait pricing in this post says 50/20 $54/Month (flip and tangerine). Same price, faster speed.

                  Comes down to whether a person can be bothered by churning every 6 months. I can see the no hassle set up for Belong is great for some households who don't have an in-house technician to change the router settings. But if there's an in-house technician then churning is pretty straightforward.

  •  

    Does anyone know if the Vodafone Hub wifi the black one will work on this network?

  •  

    Are we sure on the $99 speed change fee? I see on https://flipconnect.com.au/nbn/terms-conditions:

    11. Plan/speed Downgrades
    All downgrades should be completed within 48 business hours of the request. There are no charges applicable.
    12. Plan/speed Upgrades
    All upgrades should be completed within 48 business hours of the request. There are no charges applicable.

    •  

      It was there when this deal was first posted. My guess is a lot of people contacted them for clarification and they realised it was a leftover clause from when they might have sold plans with long contracts in the past.

      They also have an official OzBargain account, so clearly some staff browse OzBargain in their spare time and probably their work time as well.

  • +1 vote

    What kind of backyard redneck billy jack bullchit ISP takes longer than a full business day to churn over NBN in the 21st century?

    Orderd over the weekend and they've just disabled my internet all day and still haven't had it connected.

    Already regretting this cheap af isp.

    •  

      AussieBB / Launtel / Superloop seem to have the best automated/streamlined internal process for a quick connection set-up. Is there other ones also good?

      Some of the others I've tried so far seem to have more variable connection time - sometimes real quick if there happens to be people there to deal with it during business hours but sometimes can drag out to one to two days.

  •  

    If someone is a Flip customer, inbox me and we can be referrers and referees.