This was posted 2 years 7 months 16 days ago, and might be an out-dated deal.

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$500 Trade-in Bonus + $200/$300 off RRP + Trade-in Value When You Buy a Galaxy S21 Series Mobile @ Samsung

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$500 Trade-in Bonus + $200/$300 off RRP + Trade-in Value When You Buy a Galaxy S21 Series Mobile @ Samsung
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Cashback
sohel03 on 16/09/2021 - 17:08 samsung.com (25545 clicks)
Last edited 17/09/2021 - 16:20 by 2 other users

Get $800 off RRP plus trade in value to purchase Galaxy S21+ and S21 Ultra 5G
$700 off RRP plus trade in value for Galaxy S21 5G

Get up to $330 off1, plus $500 off bonus offer plus $200 off RRP when you trade in to purchase Galaxy S21 5G.
Get up to $330 off2, plus $500 off bonus offer plus $300 off RRP when you trade in to purchase Galaxy S21+ | S21 Ultra 5G

Mod Note: Use the Samsung Code Request Megathread for requesting a code.

  1. Price quoted is inclusive of a $200 RRP reduction on the Galaxy S21 5G from 16 September 2021 until 30 September 2021 unless withdrawn earlier. based on trading in a SAMSUNG GALAXY S20 ULTRA 5G 512GB in full working condition until date 30 September 2021. Additional $500 discount will be applied at checkout on Galaxy S21 series 5G from 30 July 2021 until 30 September 2021 unless withdrawn earlier. The trade in amount is deducted from the cost of the Galaxy S21 5G. Available at Samsung Stores and on the Samsung Online Store ( samsung.com/au/ ). Visit the website ( samsung.com/au/tradeup ) for further details, T&Cs and a list of eligible devices. This program is only available while stocks last and is subject to limited availability. Redemption of the program will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung’s Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-Up Program is operated by Asurion.
    Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $500 bonus credit that you can use towards the purchase of a new eligible Samsung product. Bonus credit is in addition to any trade-up credit. Your existing device must be listed here [https://www.samsung.com/au/tradeup/]. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Bonus Credit Offer ends 30.09.2021 ↩

  2. Price quoted is inclusive of a $300 RRP reduction on the Galaxy S21+ and Galaxy S21 Ultra from 16 September 2021 until 30 September 2021 unless withdrawn earlier. based on trading in a SAMSUNG GALAXY S20 ULTRA 5G 512GB in full working condition until date 30 September 2021. Additional $500 discount will be applied at checkout on Galaxy S21 series 5G from 30 July 2021 until 30 September 2021 unless withdrawn earlier. The trade in amount is deducted from the cost of the Galaxy S21+ 5G, and Galaxy S21 Ultra. Available at Samsung Stores and on the Samsung Online Store ( samsung.com/au/ ). Visit the website ( samsung.com/au/tradeup ) for further details, T&Cs and a list of eligible devices. This program is only available while stocks last and is subject to limited availability. Redemption of the program will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung’s Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-Up Program is operated by Asurion.
    Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $500 bonus credit that you can use towards the purchase of a new eligible Samsung product. Bonus credit is in addition to any trade-up credit. Your existing device must be listed here [https://www.samsung.com/au/tradeup/]. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Bonus Credit Offer ends 30.09.2021 ↩

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closed Comments

                  • truongd89 on 24/09/2021 - 10:22
                    +1

                    @Bafranz: no luck with the pop up chat - it just times out and ends the chat :(

                    • Bafranz on 24/09/2021 - 10:23
                      +1

                      @truongd89: Yeah they’re busy, but they’re the people that give the code, might take a couple tries, some people type something to keep chat open every 10 mins, good luck on your hunt.. I said I was upgrading old Samsung to new s21 for a code fyi

                    • Bafranz on 24/09/2021 - 11:34

                      @truongd89: How’d you go?

          • CalibreX32 on 24/09/2021 - 13:38

            @jassssone: I got the Justin guy, but I told a different story that I heard from a friend that I should check with them if I'm able to get a voucher for an upgrade. Gave it to me straight away…

  • Bazzaaa on 24/09/2021 - 09:10

    Will they deliver today in regional Victoria when it's a public holiday today?

  • Paul-1973 on 24/09/2021 - 09:36

    Does anyone know the courier they use? I have a tracking number from Samsung - provided over the phone, can’t seem to track with it via Aus Post or Star Track.

    • Bafranz on 24/09/2021 - 09:36
      +1

      StarTrack but maybe not picked up from warehouse yet so not in the system

  • randomrandom on 24/09/2021 - 09:49
    +1

    Your goods are on the way!
    Order Date: 16 Sep 2021

    Got this email a few minutes ago while the device has been delivered on 21st. Lol what a joke.

    • Iamacheapo on 24/09/2021 - 15:23

      Haha yeah got that too

  • vchung916 on 24/09/2021 - 10:02

    Received an email From Samsung, and it says there is a LATE RETURN CHARGE?

    "Hi xxx,

    Thank you for recently completing your Samsung Trade-Up order. We hope you're loving your new Samsung device.

    Once your new phone is successfully set up, you'll need to return your original device within 7 days to avoid a late return charge. It's as easy as:

    1 - Transfer your data to your new phone

    2 - Unlock and disable all passwords and security features on your original device

    3 - Erase any data by performing a factory reset and remove your sim card

    4 - Take your original device and this email into your nearest Australia Post outlet

    5 - Australia Post will take your original device and return it (at no charge) when you show them the eParcel label attached to this email"

    • RichardF89 on 24/09/2021 - 10:07

      same here there is no not return option

    • viirgon on 24/09/2021 - 10:11

      Same. From asurion, not Samsung.

    • Benjkmv on 24/09/2021 - 12:15

      Did you reply to the email asking for no return?

  • Bazzaaa on 24/09/2021 - 10:07

    Mine says it's on its way and was meant to be delivered yesterday. My tracking info hasn't updated in 2 days.

  • vchung916 on 24/09/2021 - 10:29
    +1

    I found that the T&C at the Samsung ordering page is linked to here:

    https://images.samsung.com/is/content/samsung/assets/au/term…

    -Device Non-Return Administration Fee is mentioned in clause 5.6(a)

    But the email asking me to return the original device has a link to a different T&C here:

    https://samsung-australia.tradeup.asurion.com/documents/Sams…

    -Clause 5.6(a) only mentions the Device Non-Return Fee, there is no mention of "Device Non-Return Administration Fee"

    As confusing as it is with Samsung, I think I can save the hassle of returning an in-eligible device to avoid that non-return admin fee according to the T&C in the email.

    • RichardF89 on 24/09/2021 - 11:15

      I found the same thing when I purchased my phone. In the trade up APP, it only mentioned Non-Return Fee and no Non-Return Administration Fee but in the Samsung website, they mentioned Non-Return Administration Fee. I think maybe Asurion won't charge you the Non-Return Administration Fee but Samsung will.

  • ZomboJo on 24/09/2021 - 10:39

    So I just got emailed the shipping label to then take to AusPost. It says to just bring your old device and the email, and they'll do the rest. I'm assuming AusPost don't then provide a box to put it in, and I'll still have to secure the thing before handing it across? Has anyone else sent their device back yet?

  • Heizenberg on 24/09/2021 - 10:40
    +1

    I have a spare $50 newsletter code that got sent through after I had ordered anyway. Reply to this comment if you use it so others know.

    MA9-E4L9-8PL9-WT9T

    • CodeXD on 24/09/2021 - 10:44

      There's a Samsung megathread where people who want the code are asking for them… might be a better way to send your next code rather than a free for all here

    • cookietime on 24/09/2021 - 10:45
      +1

      I'll take it please. Thanks so much!

  • beebul on 24/09/2021 - 11:06

    Is there any special magical incantation you have to invoke to get a live chat session to initiate?

    Do Samsung have staff? Had chat windows open for hours with no response.

    • porleng on 24/09/2021 - 11:08
      +1

      Get in early at 8AM, don't have to wait.

      • beebul on 24/09/2021 - 11:10

        Damn I was in at 7:45 today but didn't check.. okay thanks for the tip 🧙‍♂️

  • Jimmy2Shoes on 24/09/2021 - 11:12
    +2

    Finally managed to get a $100 discount code through chat. Make sure you select products and shopping as the option. Also if they ask you what phone you currently have then you need to tell them that you have a Samsung. I said i have a Samsung S10 and they immediately gave me the voucher code.

    • beebul on 24/09/2021 - 11:24

      Thanks for the tips 👍

  • Jimjim5 on 24/09/2021 - 11:51

    I Tried getting a $50 code but its taking forever. Does anyone have a spare for me? Would be great thanks

    • Fergy1987 on 24/09/2021 - 12:37
      +1

      I sent an email to [email protected] telling them I was buying the phone today and they sent it within 30mins

      • Jimjim5 on 24/09/2021 - 12:48

        Thanks. I just got mine. Got a S21+ with Samsung care+

  • Jimjim5 on 24/09/2021 - 11:59

    Whats is everyone's thoughts on Samsung care. worth getting at 50% off?

    • Bargain Fighter on 24/09/2021 - 12:58
      +1

      I think it's could be worthwhile of paying $273.5 after all ($124.5 Samsung Care+ and $149 Swap fee) to swap for a brand new due to accidental damage or downgraded battery if we buy the S21 Ultra 512GB.

    • Bargain Fighter on 24/09/2021 - 13:26

      I changed my mind. Spoke to online chat agent who confirms that the swap device is a brand new, same model, not a refurbished. However, the T&Cs say different things in (a) and (e). Also, no where mentions whether the 2 years warranty restarts (I guess it does not?)

      Like Mobile Device means a Device, compared to the Registered Device,
      that:
      (a) may be new or refurbished;
      (b) is of similar kind, quality and functionality;
      (c) may be a different model or colour;
      (d) has a different IMEI; and
      (e) does not include any Device Accessories.

  • Fergy1987 on 24/09/2021 - 12:37
    +1

    Thanks so much for this - Had an S8+ and got $40 for the trade in, 200 off the S21 - $100 coupon code from the chat $50 newsletter sign up coupon code and then the $500 trade in

    Total Cost $359 for a 128gb S21

    Had to get purple :P but I'll put a case on it.

    Cant complain when JB want 1050 for the same phone

    • beebul on 24/09/2021 - 13:01

      Result 👍

  • beebul on 24/09/2021 - 12:58

    Wow! Took all morning but just managed to order the Grey 256gb S21 for $429 but will not be sending them my partner's iPhone! So $499. Thanks for all the tips.

    My one tip to get the $50 is to create a new account using something like ProtonMail account - my voucher came within an hour.

    Now, what is the quickest way to cancel Telstra order! :D

  • Sittingonthemoon on 24/09/2021 - 13:47
    +1

    To those whose order is dispatched to no where .. I managed to get through to a rep on the phone this morning, star track still haven't picked up a large batch of orders and they are simply sitting there at the Samsung warehouse

    The rep wasn't able to tell me what next - simply that star track haven't come

    So who knows when we will get our phones, mines been in this limbo for 1 week now

    • moneygrubber on 24/09/2021 - 13:52

      Startrack are planning on going on Strike so this is going to throw a spanner in the works and delay shipment

      • Sittingonthemoon on 24/09/2021 - 13:55

        I thought the strike was 24hours only and yesterday?

        • tjioer on 24/09/2021 - 14:01

          I have requested an escalation and Samsung can only put it through the "back office" which will take 3-4 business days. They will decide what to do, such as assigning it to a different courier, etc.

          Asked to submit a complaint, but all they can do was note it under customer feedback.

          Useless.

          • usmanhafeez2000 on 24/09/2021 - 17:12
            +1

            @tjioer: Finally received the shipment notification SMS that my order has been sent out and will be delivered by 27/09. Order was placed on 16/09.

    • usmanhafeez2000 on 24/09/2021 - 14:03

      I am in the same boat. Ordered on 16th, but order still at warehouse. Apart from delays from Star Track, Samsung order management is also all messed up as people who ordered 2-3 days later, already received their orders. Samsung isn’t following any sequence to ship older orders first. Can’t do anything except just to wait.

    • bobokingdom on 24/09/2021 - 15:36

      It's quite interesting that some got picked up but not some. It seems the ones going to west and north got picked up to keep their ETA but the ones going to NSW and VIC got left behind.

    • MrRe on 24/09/2021 - 15:53

      Just out of curiosity what phones did you guys order?
      I'm waiting on a s21+ 256gb phantom black. Ordered Saturday (18th) morning

      • miruki on 24/09/2021 - 16:19
        +1

        Ordered the same phone, same colour at 00:37 on 22 Sep. The order status has been dispatched for 2+ days.

      • tjioer on 24/09/2021 - 16:54

        S21+ 128GB silver.

        Ordered Saturday 18th Sept afternoon.

      • bobokingdom on 24/09/2021 - 17:19

        S21 128GB on 19th. Located in NSW

  • Bazz30 on 24/09/2021 - 14:06

    Anyone got a $50 voucher they are willing to send me?

    Thanks all :)

  • beebul on 24/09/2021 - 15:13

    Those that aren't sending the phone for trade in (I'm not - I used my missus iPhone 7 Plus to get the code!!) what are you doing.. sending nothing back and risking the $60 admin fee or sending an older/different phone back?

    Obviously I'm not expecting to get the trade in value, that's fine but be nice to avoid the 'admin fee'.

    • Archer12 on 24/09/2021 - 15:19
      +1

      Still working out how to do this:

      Device Non-Return Administration Fee means a $60 administration fee which will be charged by
      Asurion in addition to the Device Non-Return Fee.

      Device Non-Return Fee means a fee which is equal to the amount of the discount You received when
      Your unique Trade ID was applied at the point of sale when You purchased Your New Samsung Device
      Online in accordance with clause 5.2 of these Terms and Conditions.

      5.2
      Once the Samsung Trade-Up App confirms that Your Existing Device Qualifies for the Program,
      You will be:
      (a) advised of the discount that You will receive off the Purchase Price of a New Samsung
      Device if You purchase Your New Samsung Device Online and trade-in Your Existing
      Device to Us; and
      (b) provided with a unique Trade ID that You can use to apply that discount at the point of
      sale when purchasing Your New Samsung Device Online from Samsung

    • usmanhafeez2000 on 24/09/2021 - 15:20

      They will definitely charge you admin fee if you send a different phone then the one you traded in 😊

      • Archer12 on 24/09/2021 - 15:23
        +1

        As long as they don't charge the bonus, the $60 I think most people can cop

      • vchung916 on 24/09/2021 - 15:30

        If you return an ineligible device, clause 5.6(b) is applicable instead of 5.6(a). As the admin fee is in 5.6(a), how, under which clause can they charge the admin fee?

        • Archer12 on 24/09/2021 - 15:33

          Guess there's 2 ways for people

          1. Don't send anything = $60+$trade up base fee

          2. Send in a random phone = $trade up base amount only?

          • usmanhafeez2000 on 24/09/2021 - 16:22

            @Archer12: 5.6 If You:

            (a) fail to return Your Existing Device to Us within seven days after the date on which You
            receive Your New Samsung Device, You may be charged a Device Non-Return Fee in
            accordance with clause 6.2(a) below; or

            (b) return a device to Us that is an In-eligible Device, You may be charged an In-eligible
            Device Fee in accordance with clause 6.2(b) below; or

            (c) return a Mis-Graded Device, You may be charged a Mis-Grading Fee in accordance with
            clause 6.2(c) below.

            1. INFORMATION ABOUT PRICING

            6.1 You will need to use a valid credit card or debit card to purchase Your New Samsung Device
            Online.

            6.2 You will also need to enter valid credit card details into the Samsung Trade-Up App, which only
            accepts credit card details (debit card details are not acceptable). You authorize Us to charge
            Your credit card:

            (a) a Device Non-Return Fee if You do not return Your Existing Device to Us within seven
            days after the date on which You receive Your New Samsung Device.

            (b) an In-eligible Device Fee if You return a device which is an In-eligible Device. Upon
            payment of Your In-eligible Device Fee, Your In-eligible Device will be returned to You.

          • usmanhafeez2000 on 24/09/2021 - 16:24
            +1

            @Archer12: So if you send a randon device, ofcourse they will charge you Trade-in value plus in-eligible Device Fee as well.

  • Mingles on 24/09/2021 - 15:19

    Is anyone able to use the $50 newsletter voucher together with the $100 voucher? It doesn't seem to work or I only get $100 off in total instead of $150.

    • Iamacheapo on 24/09/2021 - 15:28

      Try putting the newsletter voucher first as your order might be under $350.
      If this isn't the case then im not sure

      • Mingles on 24/09/2021 - 17:13

        Thanks will try that!

  • BinnyC on 24/09/2021 - 15:53
    +5

    I m looking at iphone 13 deals and laughing at it. We can buy 3 S21's for the price of one Iphone 13 with less features or just as good as S21.

    I feel for Apple fans.

  • tjioer on 24/09/2021 - 17:03

    I have a strong feeling the delay in deliveries is due to StarTrack prioritising iPhone 13 deliveries… apparently Telstra and Optus are also using them.

    The phone launched today so they want to make sure everyone gets their iPhones.

  • ultraquantum on 24/09/2021 - 17:04

    Hey Guys,

    Anyone got a spare $100 code? Tried multiple times with several agents with no luck :( Thanks!

  • Mingles on 24/09/2021 - 17:14

    Is the trade-in to get a discount working for anyone now? When i choose the trade-in option at the checkout, and type in "SA" only.. I get a Sorry, due to an error, trade-in service is unavailable at the moment. So I get the error before even typing out the whole code.

    • k1ng5e7en on 24/09/2021 - 17:59

      I'm getting the same thing too. Any solutions?

      • Mingles on 24/09/2021 - 18:12

        I was told to send email to [email protected] through the chat. I might try a different credit card tonight and see how it goes.

  • darcy07 on 24/09/2021 - 17:30
    +1

    agent on live chat said they where told not to offer anymore chat codes missed out :(

    • Homr on 24/09/2021 - 18:12

      I got one this afternoon, around 1pm

      • darcy07 on 24/09/2021 - 18:41

        I tried 4 times and then just said why not and the guy said not possible what was your trick?

        • Mingles on 24/09/2021 - 18:42

          Just say you're currently using an old samsung phone and want to upgrade to the latest S21 and were wondering if there was any loyaly incentive/discount.. and you'll get it.

        • Homr on 24/09/2021 - 18:43

          Hi

          I currently have an old samsung phone, I'm looking to upgrade to either the newly released Iphone 13 or stay with Samsung with the S21 series. My friend told me there's an $100 loyalty discount voucher that can be used online. Are you able to assist me?

    • BlueDragon01 on 24/09/2021 - 20:43

      I got mine just 20 mins ago

      • pgsn on 25/09/2021 - 13:54

        I got my chat code in the past half our, agent name 'Kim'. Dont give up $100 people!!

  • OMGAL on 24/09/2021 - 19:06

    Ordered on 17th Sep. My order is still sitting at their warehouse after 5 business days. I'm from ACT.

  • RogueWolf on 24/09/2021 - 19:18

    anyone still getting the following error when putting the trade up code in? any fix for this?

    Sorry, due to an error, trade-in service is unavailable at the moment

    • Mingles on 24/09/2021 - 20:08

      Yeah, I don't think the trade-in is working right now..

    • Tretno on 24/09/2021 - 20:15

      You have to put in your credit card information in the app first, then it will work.

      • RogueWolf on 24/09/2021 - 20:37

        Have cc details in, deleted app, re installed, tried new code, tried different cc, nothing won’t work past week, asked Samsung chat they just say they’re looking into it

    • pgsn on 25/09/2021 - 13:55

      I have just placed an order, no issue for me. keep trying across different browsers if needed

  • small stacks on 24/09/2021 - 19:27

    I got a $100 code just now so they definitely are still giving them out. All I said was that I was trying to buy a new phone tonight, they asked if I had a Samsung and I told them I did. Took about 10 minutes total.

    • Iamacheapo on 24/09/2021 - 19:57

      Yeah it works people are just doing it wrong

    • ChatPTG on 25/09/2021 - 08:15

      Can you give me some more info? Which department did you select? I just tried now and told them I have an old A70 but they want the IMEI. I can’t get it because the phone is old/broken and the screen doesn’t work.

      • Homr on 25/09/2021 - 08:16
        +2

        Select Product and Shopping department

        If they ask for your IMEI, then you are in the wrong department

        • ChatPTG on 25/09/2021 - 08:30

          Legend. Thanks for that. Got it straight away. Now to chase up the newsletter code…

          • Homr on 25/09/2021 - 08:32

            @ChatPTG: What were you clicking before lol??

            • ChatPTG on 25/09/2021 - 20:08

              @Homr: Hahaha I was on my phone and it was early. I went via the support pages on the Samsung store. Obviously a different chat. Thanks for the help.

  • dealfinder4life on 24/09/2021 - 20:09

    Can the $100 code be used for accessories? Or extended warranty? I was told they needed more info to provide the code.i decided to go ahead without the $100 code and purchase the S21 and received the email after the purchase with the $100 code which is at this point useless!

    • randomrandom on 24/09/2021 - 20:25

      If you can't use it and if possible can you please dm it to me so I can use it? Thanks

      • Iamacheapo on 25/09/2021 - 08:43

        It takes a couple minutes to get it through live chat

  • Tretno on 24/09/2021 - 21:54
    +5

    Just purchased the S21 Ultra 256GB for 749!
    Original price 1649
    500 Trade in discount
    200 Loyalty Voucher (CDS)
    100 Loyalty Voucher (ODS)
    100 Chat Voucher (EDS)
    I couldn’t use the 50 dollar voucher at the end because the total came down to under 350. But all in all it was a good deal!

    • wantvsneed on 24/09/2021 - 21:57

      How did you get $200 voucher and what was your device's trade in value?

      • Tretno on 24/09/2021 - 23:21
        +1

        200 dollar was for the loyalty voucher. I told Samsung chat support I had a broken S20 and sent pictures and the serial number to them. They got it validated and gave me a voucher. I had an iPhone 11 Pro Max and the trade in value for it was 565 dollars. Obviously I won’t send it back to them.

        • Amanda1992 on 25/09/2021 - 00:01

          If you don’t send it back, will you have to pay back the trade in price of $565?

          • Tretno on 25/09/2021 - 00:05
            +1

            @Amanda1992: I’d assume yes, and potentially a 60 dollar add on fee. If that gets charged then overall it’ll be 809 but it’ll still be a good deal.

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