[NSW, QLD] 25GB Mobile Data & Free Calls for Flood Affected Customers, Call Diversions for Fixed Line Services & More @ Telstra

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Twix on 03/03/2022 - 11:58 exchange.telstra.com.au (377 clicks)
Last edited 02/06/2022 - 01:51 by 1 other user

Stay safe OzBargain fam in QLD and NSW.

Payphones in the area are already able to make free local and national calls to standard fixed line numbers and free calls to standard Australian mobile numbers, after we made payphones free in August 2021. During this flooding situation, we will also be allowing free use of the Telstra Air Wi-Fi network at locations where payphones are equipped to provide this.

For customers who have been displaced from their residence or business during a natural disaster event, short-term assistance can include:

• Calls diverted from a fixed line service to another number while you’re displaced from your residence or business (to Australian numbers only)
• 25GB data pack for post-paid mobile customers (30-day expiry, not transferrable to another service)
• 25GB prepaid data and free calls (30-day expiry, not transferrable to another service)
• There may also be longer term assistance available for Telstra customers who have suffered severe damage to or loss of their premises and require longer term assistance.

The long-term assistance package includes:

• Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier.
• A one-off credit to the customer’s Telstra fixed phone account to cover the costs of connecting a Telstra fixed phone service at one temporary address; and
• Re-connection of a Telstra fixed phone service at the customer’s original permanent address.

Please call 1800 888 888, enter your phone or mobile number and talk to our teams to find out how we can help.

We are updating eligible suburbs here as they are added. Affected customers in the following suburbs/communities are eligible for the assistance package:

Disaster relief for our flood-affected customers in QLD and Northern NSW

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  onlinepred on 03/03/2022 - 12:03

  +1

  That's pretty awesome from Telstra.

• 

  dcep on 03/03/2022 - 12:40

  nice , they also did couple of times of free extra 10gb data when covid hit , activated via online

  but this has to call in ?

  • 

    T-man on 03/03/2022 - 12:45

    Yea, I just don’t bother to call them, hopefully they have a form to submit soon

• 

  John Doh on 03/03/2022 - 12:49

  Do boost people get anything, I have no NBN since 6 days now. Or can I ask superloop to refund me a weeks internet cost?

  • 

    dcep on 03/03/2022 - 13:42

    +1

    nbn affected by flood ? how ?

    • 

      John Doh on 03/03/2022 - 13:45

      Maybe thier exhange boxes got drowned in water and went bad?

• 

  DingoBlue on 03/03/2022 - 13:47

  +1

  Payphones? You mean federally protected advertising cabinets. The calls are free to increase the near-zero utilisation rates, thus building an argument to keep them.

  • 

    John Doh on 03/03/2022 - 14:13

    +1

    Its still good to have when the battery died or you forgot phone at home and you still remember the numbers to dial.

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  TheBoneSetter on 03/03/2022 - 16:02

  +2

  Lol this has to be a piss take no telstra service working in any of the flood impacted areas of northern NSW. Haven't been able to get service for anything including sms. Just got an optus sim to run our business

  • 

    DingoBlue on 03/03/2022 - 18:34

    -3

    Generators don’t run under water.

  • 

    Sabric on 03/03/2022 - 23:10

    +1

    Telstra (and Boost) showed their network not the best but worst in Northern rivers area last three days. Their failure in not one but all towers…
    Optus and Vodaphone are struggling but continues to work.

    • 

      TheBoneSetter on 04/03/2022 - 00:39

      +1

      Exactly, pr stunt that cost nothing cause nobody impacted can access it. But looks good for the rest of the country