This was posted 1 year 11 months 13 days ago, and might be an out-dated deal.

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$40 Cashback on 12-Month $49 eBay Plus Subscription @ ShopBack (New & Reactivated Subscriptions)

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$40 Cashback on 12-Month $49 eBay Plus Subscription @ ShopBack (New & Reactivated Subscriptions)
Go to Deal
Taegukgi on 20/05/2022 - 00:01 shopback.com.au (5878 clicks)
Last edited 27/05/2022 - 14:15 by 2 other users

Nice timing with the eBay plus weekend starting soon.

  • Existing eBay Plus Customers will not be eligible for cashback on Sign Ups
  • Customers who cancel their Free trial will not be eligible for cashback
  • Monthly eBay Plus Subscriptions are ineligible for cashback

ShopBack rep -

Cashback will track initially at $0, but will be uplifted to the correct value once your annual subscription has been confirmed (after the free trial).

4pm Update — Shopback have added details here regarding stacking this promo with the $20 voucher.

27/5 Update — See here for updated information on Missing Cashback / No Tracking: Please lodge a missing cashback claim from your ShopBack account.

Referral Links

Referral: random (3985)

$30 for referrer, $10 for referee after referee qualifies.

Qualifying requirements for referee: 1. Made a minimum $20 online purchase (below exclusions apply), 2. Received a minimum $10 confirmed cashback online, 3. Added banking details to account.

Users will need to fulfil the referral criteria within 180 days from referee's sign-up date to unlock cashback.

Exclusions: Any other ShopBack new customer bonus offers; Purchases from Uber, Kayo Sports, DoorDash, Hayu, Accor Hotels, Intercontinental Hotels Group, ShopBack Vouchers (Gift Cards), Woolworths Gift Cards, Circles.Life (list subject to change)

Other Cashback eBay Australia Membership

Related Stores

ShopBack AU
ShopBack AU
Third-Party
eBay Australia
eBay Australia
Marketplace

closed Comments

            • BargainsGrabber on 29/05/2022 - 20:29
              +2

              @CodeXD: It shows $48.99 on my Westpac statement too but when we signed up on eBay, it shows as $49 for eBay Plus membership

              Let’s hope @gotyourback can resolve it haha

            • kunfushun on 31/05/2022 - 01:49

              @CodeXD: I didn't receive any invoice. I only have an eBay message via the app that I'm subscribed.

              Also what is everyone putting into the order ID when submitting a missing cashback?

    • flud on 30/05/2022 - 09:01

      I got this too

  • arcticmonkey on 29/05/2022 - 22:42
    +1

    Not sure whether SB or eBay's service is more disappointing here. A failure on both ends so far

    • fuzor on 29/05/2022 - 22:51
      -4

      We don't know if its a fail yet. Will have to wait until July to know for sure if the money is coming in.

      • CodeXD on 29/05/2022 - 23:12

        We don't know if its a fail yet

        SB already rejected my claim…

      • DoctorCalculon on 30/05/2022 - 00:25

        Will have to wait until July to know for sure if the money is coming in.

        The 2 months from the date of tracking is the confirmation period.

        SB needs to fix up the tracking before then. I expect to see a $40 pending (as would everyone) once this whole mess is fixed.

      • bean_counter on 30/05/2022 - 12:05
        +4

        @fuzor

        "We don't know if its a fail yet."

        No matter what the outcome is, this is a massive fail by Shopback and eBay.
        - Shopback knew early on that there was a problem with tracking - and their response was to keep going for days and allow hundreds or thousands more failed trackings to occur. They were obviously more concerned about earning commissions than their customers and in the process allowed the problem to grow and delayed fixing the problem for early customers
        - then they sent out the ridiculously worded "good news" e-mail, which included the reassuring advice "In the mean time, we will proceed to reject this missing cashback claim."
        It just goes from bad to worse - and even if we all get out $40 cashback, everyone will still remember this as an epic failure by Shopback and probably eBay.

  • Captain Hindsight on 30/05/2022 - 07:03
    +3

    Wtf my cash back rejected claims I never purchased, after submitting claim. What now- any advice?

    I’m done with ShopBack.

    • bean_counter on 30/05/2022 - 08:44
      +2

      e-mail from Shopback:

      Thank you for submitting a missing cashback claim.
      Good news! We are happy to share that your missing cashback claim is actually being tracked successfully under the cashback activity tab in your account. In the mean time, we will proceed to reject this missing cashback claim.
      Are you able to find your tracked cashback?
      Please let us know if you are unable to find it, we are happy to guide you on this.

      So the missing claim they added is now showing as rejected but supposedly somewhere the $40 claim is now being tracked. However, I can't see it and it hasn't resulted in a $40 increase in my lifetime earnings or pending earnings. Obviously it's not that straightforward, otherwise they wouldn't have asked whether I'm able to find it!! Although there appears to be some progress, not being able to find it doesn't reflect well on Shopback's systems, which are already under question by this debacle

      • kwalikum on 30/05/2022 - 08:50

        Same. It doesn't make any sense.

        Why this deal has only -15 given nobody has actually received it is beyond me. 9 pages of frustrated comments vs +482 for ShopBack. Incredible!

        • foxes28 on 30/05/2022 - 11:02

          Apparently one person has claimed to receive the $40 tracking message and attached a screenshot as well

          • USER DC on 30/05/2022 - 11:05

            @foxes28: That's of eBay Australia NOT eBay plus Membership,

            • flimfacc on 30/05/2022 - 22:38
              +1

              @USER DC: I accept that it's not what most are experiencing, and I can't explain why the tracking notification seems to have worked (I'm not counting on it until it gets approved), but maybe the problem is something on eBay's end in classifying the cashback.

              Here's another screengrab of the detailed tracking - note the word "annual" in the code.

              https://ibb.co/Q621hq8

              • DoctorCalculon on 30/05/2022 - 22:41

                @flimfacc: So, ShopBack is messing up their own stores IDs for eBay Plus tracking.
                That's the only explanation that would make sense.

      • Captain Hindsight on 30/05/2022 - 08:54

        Same contacted rep through OB pm hopefully get some answers.

        Just not worth the effort

        • bean_counter on 30/05/2022 - 09:39
          +1

          I presume what they mean is that it's now being tracked - but until we get our s#it together and sort it out properly it's showing as rejected. I'm not sure how they see this as a positive move. I can understand them having system issues that they need to resolve but Shopback obviously believes this e-mail will give their customers confidence that the problem is being fixed. "Good news". How does telling me my purchase is now being tracked but "we will proceed to reject this missing cashback claim" translate to being good news??? It reflects poorly on the people who are overseeing this mess i.e. this is not just a tracking problem. It's also growing into a communication/customer service mess!!

          • DoctorCalculon on 30/05/2022 - 09:46

            @bean_counter:

            "Good news"

            It is meant to be good news for them as they slowly disappear into the bushes like Homer. :(

          • Captain Hindsight on 30/05/2022 - 19:08
            +1

            @bean_counter: Sent an email after rejection got this:

            “Thank you for the email address.

            After reviewing your case with the respective team, there was a slight error earlier with the eBay Plus Cashback from our end.

            This is now fixed and will reflect the correct cashback in your account once our system refreshes, you can expect the correct rates to reflect within the next 72 hours as long as your purchase was made within the upsize period.

            If the rates are not updated within 72 hours in your account, do let us know and share the full order confirmation email from the merchant.

            We apologize for the inconvenience and do let us know if you need anything else.”

            Worst thing still hasn’t tracked.

            In the words of George Costanza my son says your company stinks! SB

            • bean_counter on 30/05/2022 - 20:56
              +1

              @Captain Hindsight: Lucky it was only a "slight error" and that it will only be another 72 hours (doesn't sound as bad as 3 days) before the system refreshes and your problem is fixed…..hopefully.

      • nugstar on 30/05/2022 - 10:12

        Same for me

        • nugstar on 31/05/2022 - 09:59

          Update: tracking finally shows $40 pending under eBay Plus though on a click through 10 hours before I actually ordered but hey, it's there at least!

      • USER DC on 30/05/2022 - 10:15
        +1

        I got no reply, or anything, The cashback is still at CALCULATING (at WRONG DATE and for three instead of two)

  • dsj1188 on 30/05/2022 - 09:41

    When submitting a missing cashback claim which option should I use:

    Online purchase or Shopback Go Purchase.

    Been 11 days and nothing, no tracking nothing. Been a disaster and wasted $49 if I don't get the cashbask.

  • xyron on 30/05/2022 - 10:08
    +4

    I've also been told my Cashback has been tracked but now shows as rejected in my shopback app.

    @gotyourback surely something needs to be done to fix this complete shitshow.

  • USER DC on 30/05/2022 - 12:36

    finally compelled to neg this deal man, I gave Shopback a lot of time to fix up the tracking before negging this deal. They still are all showing on 22 May 3 signups, when i signed up 1 on 20 May, and 1 on 24 May.

    I am very certain, would have had not applied at all if SB was not offering this deal, which is clearly a debacle.

    How long are people going to wait before initiating chargebacks ?

    • fuzor on 30/05/2022 - 13:09

      Thats not how chargeback works…

      If they havent provided you with a service then yeah you can do the chargeback. If they've already provided you with a year's worth of Ebay Plus and then you initiate a chargeback on them, that's fraud.

      • USER DC on 30/05/2022 - 13:10
        +1

        Yeah one of the eBay plus accounts I have not been provided with $5 monthly vouchers. Have tried to contact eBay multiple times, they are useless empty headed people as usual, been a while too since original request on i am not been provided with $5 vouchers so that particular transaction should be eligible for chargeback, this one would top up on that if this CB doesnt get allow

        • DoctorCalculon on 30/05/2022 - 13:16

          As @fuzor mentioned, you can't lodge chargebacks willy nilly. They have provided the main service which is eBay Plus membership.
          Even if you are successful, you may find your eBay account banned.

          • USER DC on 30/05/2022 - 13:28
            +1

            @DoctorCalculon: As i said already eBay plus has failed to provide me with those $5 monthly vouchers, so its not nilly

        • test8888 on 30/05/2022 - 16:07
          +1

          same not received $5 from March or April on existing plus, chased couple of times always "promised" next week but still none.

          • Spending2Much on 30/05/2022 - 16:09

            @test8888: What do you get with the $5 credit?
            Do you just look for stuff that's $5 or less? Or is there a minimum spend?

            • test8888 on 30/05/2022 - 16:17

              @Spending2Much: there are $5 monthly (min spend $50, this voucher is useless), and $5 off with $15 (new monthly voucher, better than nothing)

        • AwesomeAndrew on 30/05/2022 - 16:31
          +1

          Same with me, my ebay account still has no monthly vouchers, and customer service isn't doing anything about it. Might lodge a chargeback soon.

        • HopSkipJumpFallSplat on 30/05/2022 - 17:45

          Got the $20 signup voucher, but neither $5 for $50 spend or $5 for $15 spend showing up on my accnt. Had ebay+ in the past and rarely got to use $5 on $50 spend as it's to limited, $5 on $15 spend t&c's look better and easier to use, June 1st if it doesn't appear on my ebay accnt will be contacting them about it.

          • USER DC on 30/05/2022 - 22:17
            +1

            @HopSkipJumpFallSplat: Yup correct they keep saying their CS is looking into it but they never do anything at all.
            I got neither of those $5 vouchers (with $50 or $15.01 min spend).
            I am sick of those eBay CS people they literally have not done anything other than saying they have forwarded to the team and they are looking into it.

            That's why I am so inclined to making a chargeback. I definitely would not have done ChargeBack if SB cashback was tracked properly @ $40

            • arcticmonkey on 31/05/2022 - 18:28

              @USER DC: I'm in the same position with eBay support. Inept and incompetent.

              They'll lose more business from me than $40 due to their incompetence.

              • USER DC on 31/05/2022 - 23:34
                -1

                @arcticmonkey: Sadly I am seeing those $5 vouchers of $15.01 minimum spend now in that account, which still has eBay plus and wasnt cancelled or refunded. Seriously hoping SB can track that $40 Cashback in couple days or so, if not I'll keep insisting on a eBay plus subscription refund, and ditch SB for a good time.

  • Spending2Much on 30/05/2022 - 13:12

    Only 16 negs, so still some happy customers, at least 481 ATM still

    • USER DC on 30/05/2022 - 13:14

      I am a happy SB customer too, just not liking this debacle, I do believe that they would end up fixing it but after a very very long time. Most likely I think its eBay plus team to blame

    • foxes28 on 30/05/2022 - 15:54

      It doesn't work that way. People are just cbbs or feeling bad to neg a deal. Some are still hopeful like myself. I've revoked my upvote for now but will neg this in the future if this deal isn't honoured.

      • Spending2Much on 30/05/2022 - 16:07

        CBBS?

        • foxes28 on 30/05/2022 - 16:11

          My apologies - shouldn't assume everyone here is around my age lol. It stands for "can't be bothered".

    • Captain Hindsight on 31/05/2022 - 09:06
      +1

      I think there would be a lot more negs now that it has turned out such a dogs breakfast, I would have but it won't let me as I'd initially upvoted.

      • arcticmonkey on 31/05/2022 - 18:29
        +1

        Me too. Can't down vote as it won't let me

  • Smallman on 30/05/2022 - 13:28
    +1

    Got an email "Good news! We are happy to share that your missing cashback claim is actually being tracked successfully under the cashback activity tab in your account. In the mean time, we will proceed to reject this missing cashback claim. "

    Tracked? I don't think so, at least not in my cashback list

    • chrisn26 on 30/05/2022 - 17:05

      This is good news. Just give it till tomorrow morning. Hopefully you and others will start to report their tracking.

  • melmac77 on 30/05/2022 - 13:28
    +1

    I held off logging a claim because I figured they were working on the issue but still nothing so I've logged a claim today. I hadn't used ShopBack that much in the past just because I was a cash rewards member early on. I'm going to be super pissed if the cashback doesn't come through as I never would have purchased the membership at full price.

    • Spending2Much on 30/05/2022 - 13:34
      +1

      Neither would an absolute majority of those who signed up because of this cashback I'd say…

  • s12321 on 30/05/2022 - 16:40
    -3

    i signed-up at 23rd May (it's day 7th today) , tracking has not show-up too and it is not even shown pending or something for the ebay plus membership.

    On the other hand, i did purchase something because of Shopback rewards. However, i feel i'm trapped after i receive a email saying my purchase is not tracked with 3 reasons.

    1. Purchased item(s) are under categories not eligible for cashback or did not meet the T&Cs. To see the store's current Terms and Conditions, please click on the particular Store in the table above to find out more.
    2. Usage of promo codes or voucher codes not listed on ShopBack.
    3. Added items to cart before clicking through ShopBack.

    So as a beginner,

    • if you have saved item in a cart, remove the item first.
    • you must click the Shipback link FIRST and make an order from begin (product page, add to the cart) to finish (payment).

    Shopback did not clearly tell how do they track and in which point the track will be 100% logged and success. And cash back from shopback is not straight forward and secured sometime. e.g. You may need to spend extra time to maintain your shopback reward. if you don't care, they won't fix the cash reward for you.

  • Antsey on 30/05/2022 - 18:26
    +3

    Long time lurker, first time poster. I am highly motivated to break my silence to say BOO to Shopback and Ebay on this deal. Very disappointing. It's an absolute shambles.

  • spitzpup on 30/05/2022 - 19:44

    Same here. Email saying " good news etcetc" but shows as rejected on app.

    • Store Repgotyourback @ ShopBack AU on 31/05/2022 - 13:06

      Hey spitzpup, there should be a new cashback line above the rejected line with the $40 applied, shoot me a DM if that isn't the case! Happy to take a look.

      • spitzpup on 31/05/2022 - 13:48

        Thanks for getting back. Can confirm there's a new line that says pending $40.

      • CodeXD on 31/05/2022 - 14:09
        +1

        hi GYB I've sent you a DM.

        I got the 'good news' email, rejected my missing claim, but I do not have the new line that says pending $40.

  • smd100 on 30/05/2022 - 20:56

    I had to contact Shopback as nothing appeared in my cashback list. They replied to say that it is now being tracked. Now in the cashback list it says:

    "eBay Plus (Missing Cashback, 21-05-2022) - amount $0.00"

    Under status: "Rejected".

    I feel conned. What a joke.

    • david6509 on 31/05/2022 - 09:27

      Yep i got the same thing on my claim.

    • Store Repgotyourback @ ShopBack AU on 31/05/2022 - 13:04

      Hey smd100, the Missing Cashback claim line will come through as "rejected", but the $40 should come through under a new line just above. If this isn't the case, shoot me a DM, happy to take a look and help out.

  • HopSkipJumpFallSplat on 30/05/2022 - 22:13

    I've always been patient w/ both Shopback and Cashrewards, reading all 9 pages of this ebay issue I'm still being patient… let's see what gyb has to say.

  • hawkeye93 on 30/05/2022 - 22:30
    +1

    $40 CB has been added to my account and tracked now. All good. Original claim rejected, of course.

    • flimfacc on 30/05/2022 - 22:39

      Yay! Someone else got some success.

  • Rebelstorm on 30/05/2022 - 23:13

    I received the rejected, but tracked letter around 3am, no sign of $40.

    Just checked again, $40 is pending. Although it’s showing on the click before the one I actually went through with the purchase on, according to my records.

    I bought it on the 23rd.

  • dsj1188 on 31/05/2022 - 08:14

    Hi. How do I lodge a missing cashback claim. I paid by credit card. Thanks

    • bean_counter on 31/05/2022 - 08:55

      If using a browser, login to your Shopback account. Go to Cashback overview. Look for Click Activity at the top of the table of transactions and click on it. Find the related click through for the transaction in question. Click on that entry and then click on Report a Missing Cashback.
      If you don't have the click through tracked then there's a option for reporting missing cashback on the Cashback overview page.

  • GreenGuava on 31/05/2022 - 10:14

    Joined eBay Plus on 24 May, gave the benefit of the doubt in the hope that it would eventually track, but unfortunately still nothing as of today.

    Will have to send off an email later and see how it goes. Hopefully there won't be any issues as I'm sure that like many here, I wouldn't have joined eBay Plus if it wasn't for this promo 😔

    • USER DC on 31/05/2022 - 11:52
      +3

      I signed up on 20 May dude, still nothing

      • DoctorCalculon on 31/05/2022 - 11:58
        +2

        ShopBack is using a LIFO queue. :P

  • Store Repgotyourback @ ShopBack AU on 31/05/2022 - 12:41
    +14

    Hey there everyone, so sorry for the delays in getting back to you all, I've been doing everything I can to try and get back to DM's regarding this + chasing up with the stakeholders at eBay Plus to get this resolved and have missed the public engagement happening here. I'm so sorry for all the concern expressed here that I missed. I want to confirm with everyone here, I am committed to getting this fixed up for everyone who participated in this, so please don't think that this isn't my number one priority. eBay have yet to confirm when this will be resolved, but I have been working on compiling the details of everyone who has reached out so every single community member who reaches out will be seen to individually.

    Nobody gets left behind!

    If you haven't already, reach out to me via DM so I can ensure I can check in on your case specifically as we work to get this sorted. I just need your ShopBack email address as well as the email you used to sign up with eBay Plus.

    As I mentioned previously, this is our first time working with eBay Plus in this way, some bumps in the road are always expected, but we definitely didn't anticipate the response and the difficulties we have had. I never want to lead you astray here, I'm on your team and want you guys to get rewarded for being a part of the ShopBack community on OzB. Thanks for your support everyone, I'm here for you and always doing my best to have your back.

    • Browndog69 on 31/05/2022 - 12:58

      I’ve sent in multiple missing cashback claims lodged via the app 6 days ago and I have gotten no response at all. Do not trust shopback anymore and would strongly advise against using their service. Cash rewards is superior in every aspect

    • syswong on 31/05/2022 - 13:06

      I PMed you the detail you asked? I assume you are working on it?

      • Store Repgotyourback @ ShopBack AU on 31/05/2022 - 13:13
        +1

        Yep! Getting back to everyone in the DMs now.

    • nfr on 31/05/2022 - 13:32

      Thanks GYB!

    • DoctorCalculon on 31/05/2022 - 16:24
      +1

      Hi @gotyourback,

      Just to want to say a big thanks for the PSA / update above.

      Your updates make a huge difference. Otherwise, folks start to get their pitchforks out against SB.

      Will reach out via DM as per your request.

      As I mentioned previously, this is our first time working with eBay Plus in this way, some bumps in the road are always expected

      Obviously, I fully understand you work in the support / customer facing teams. However, my curiosity leads me to ask this question.

      After you integrate a new store on Shopback, do you guys run usually through an end-to-end journey with the merchant?

      • Store Repgotyourback @ ShopBack AU on 01/06/2022 - 12:57
        +2

        Hey mate, thanks for the support, it truly means the world to me. I've learned heaps from this process and hoping to always be a better support for this community.

        As for your q, we do run end-to-end testing and only give the green light if the testing is reliable. Sometimes there are anomalies and things we can't account for as is expected, but we never expect the bumps in the road to be this big.

        Massive learnings from this one, so I can only thank everyone who's taken the time get in touch.

  • USER DC on 31/05/2022 - 13:58

    managed to get my eBay plus membership cancelled & refunded (as said by eBay) on one of the account out of two, - not as good as getting $40 cashback for both account, but I was sort a loosing hope on Shopback actually being able to get me $40 cashback for two accounts.

    Cannot get refund on the other eBay plus account for some reason

    • syswong on 31/05/2022 - 14:07

      How to get refund? Can you share?

      • USER DC on 31/05/2022 - 14:11

        Lol If you want name of that agent Loketo,

        back story

        I didnt get $30 GC from my signup presumably because "it was not an auto renewal, instead a new subscription".
        Dont ask me how many times I had to chat with them and talk random stuff, and listen to their BS excuses.
        Complained to eBay so so many times, gotten no useful reply at all. I think after a week now they might have ended up giving up on retaining me as eBay plus member on that account.

        also decided to cancel one of the past orders in May, and return them under eBay plus free shipping before doing this. cause Why not ? I will also probably loose $3 from that sale which was under SB challenge of $15 min spend but will be returned

        That being said I still CANNOT manage to get eBay plus refunded on the other account

  • ar7ist on 31/05/2022 - 14:06

    @GYB, any chance this will be available again? Says temporarily unavailable on the SB website.

    • USER DC on 31/05/2022 - 14:12
      +3

      mate i suggest you stay far far away from this SB eBay plus deal, until they manage to get their s*it together

    • Store Repgotyourback @ ShopBack AU on 31/05/2022 - 14:33
      +2

      Hey mate, it's possible this will come back, only after we have ironed out the kinks with eBay Plus.

      • ash2000 on 01/06/2022 - 08:50

        It's been a hell of a "kink"!

        • Store Repgotyourback @ ShopBack AU on 01/06/2022 - 09:13
          +2

          Yeah we expect rainy days, we didn't expect it to get quite this wet! Thanks for your patience here mate, much appreciated.

          • ash2000 on 01/06/2022 - 10:23
            +1

            @gotyourback: We've all been screwed over by eBay at one time or another, we know how it feels!

  • limathy on 31/05/2022 - 15:18

    Received a email reply from shopback today and the tracking has been manually updated to my account showing $40 cashback pending after putting in a missing cashback application. Hopefully they've managed to fix things.

    • edrift on 31/05/2022 - 16:11

      When did you lodge the missing cashback claim and when did you sign up for eBay plus?

      • syswong on 31/05/2022 - 16:31

        The problem as many had said to lodge missing cashback claim you need an order id but there simply isn't one.

        • CodeXD on 31/05/2022 - 17:16

          put ebay plus email address

          • syswong on 31/05/2022 - 18:35
            +1

            @CodeXD: Said "Your order ID is not in the right format"

            • DoctorCalculon on 31/05/2022 - 18:43
              +1

              @syswong: What if we use our eBay username / alias instead? /cc @gotyourback

              • Store Repgotyourback @ ShopBack AU on 01/06/2022 - 09:33

                @DoctorCalculon: Hey all, checking in on this with my team for you now so get the best answer, will let you know ASAP.

        • ShouldIBuyIt on 01/06/2022 - 10:51

          I've put in the authorisation code

          • DoctorCalculon on 01/06/2022 - 11:05

            @ShouldIBuyIt: What about the Order ID from the PayPal invoice (if you paid using PayPal)? This is an unique identifier as well.

            • Store Repgotyourback @ ShopBack AU on 01/06/2022 - 12:52
              +1

              @DoctorCalculon: Hey all, I've asked that the team remove the format requirmenets for claims with eBay Plus so that we don't run into this issue. This should be fixed up shortly and you'll be able to submit claims using the transaction ID, "ebayplus", or whatever detail you'd like to include. The claim will be tracked to your click history so it doesn't need to be exact. Thanks again for the callout!

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