Following the success of our spring 12 month promotion, we have extended the promotion to become an ongoing promotion with no planned end date.
I am happy to report that following a successful trial in October, we now use GSL for our international transit (instead of Vocus), which has made a significant difference to the quality of our international speeds.
The nbn offer
| Down Speed | Up Speed | First 12 Months | Ongoing | Typical Evening Speed Down |
|---|---|---|---|---|
| 50Mbps | 20Mbps | $59.95 p/m | $74.95 p/m | 50Mbps |
| 100Mbps | 20Mbps | $74.95 p/m | $89.95 p/m | 100Mbps |
| 100Mbps | 40Mbps | $84.95 p/m | $99.95 p/m | 100Mbps |
| 250Mbps | 25Mbps | $99 p/m | $119 p/m | 250Mbps |
| 500Mbps | 50Mbps | $109 p/m | $129 p/m | 500Mbps |
All the above have unlimited data.
$0 activation including for month-to-month. We do offer a 24 month option if you need a modem and don't want to pay upfront for it.
Full T&Cs at https://leaptel.com.au/nbn-september-2022-promotion-tcs/
Signup via https://leaptel.com.au/nbn-plans/.'
Speed & Service
We are with nbn directly on 121/121 nbn POIs which means guaranteed no CVC congestion as we control our own CVC and have lots of headroom.
IPoE/DHCP is our standard connection method (no vlan tagging required) and we are happy for you to BYO modem. We do support PPPoE as well should you wish to use that connection method.
All connections are CGNAT by default, however you can disable CGNAT and receive a IPv4 dynamic IP at no cost through our portal, full details at https://leaptel.com.au/faq-cgnat/.
We support IPv6 in a trial/alpha configuration and can be toggled on in our portal.
We have points of presence in data centres in Adelaide, Brisbane, Melbourne, Perth and Sydney with peering and transit in each. You can check out our looking glass at - https://lg.leaptel.com.au/.
Our support team is located in Box Hill, Melbourne, so when you have a problem you're talking to someone local. Wait time are kept to a minimum and we support livechat and email tickets as well.
500Mbps & nbn fibre upgrades
As I mentioned we're now offering 500Mbps/50Mbps, which with a 12 month discount is a great option if you're eligable for nbn's fibre upgrade program, which you can find more details about at https://leaptel.com.au/nbn-fibre-upgrade/.
Existing customers
If you are an existing customer and have not had a promotion in the last 12 months we will be happy to provide you with this discount. Please just contact our support team which you can do very easily at https://leaptel.com.au/contact/.
In any other circumstances also just reach out and see what our team can do, we are willing to assess any reasonable requests on a case by case basis.
Opticomm
If you're in an Opticomm area we have different 6 month offers which can be found at https://leaptel.com.au/opticomm-plan/. We'd love to match the nbn offer but Opticomm's wholesale pricing is more expensive than nbn and we presently absorb a $99 ex gst activation charge for all new connections alongside other charges. There is presently a ACCC process underway which may result in increased regulation on Opticomm (and other non-nbn broadband) and we're hopeful that once completed we will be able to align our Opticomm pricing and promotions with nbn.
Who we are
Many of you won't know who Leaptel is. And that's fair, we've mostly been focused on providing services on the Opticomm network which has allowed us to do what we're now doing on nbn.
To keep it brief, this is who we are:
We are 100% Australian owned and operated.
We are 100% committed to providing a high quality product.
We are 100% dedicated to providing the best customer service possible.
We are 100% devoted to improving every day in everything we do.
We are 100% willing to own our mistakes and learn from them.
And I think our reviews back this up.
Please check out our Whirlpool Thread if you'd like to know more about us.
I will happily answer any questions anyone has.
Edit 05/01/2023 - As of 24/12/2022 we have been making our nbn CVC graphs publicly available at https://metrics.leaptel.com.au/dashboards
Hi Milkywayss,
Thanks for pointing out the IP address situation and mentioning the $10 static IP option. Just to clarify a bit, our IP addresses are dynamic, so they can change whenever the session is refreshed. They don't usually change daily unless there's some sort of service issue or if the connection is being reset daily by the user. If you notice otherwise please reach out to our support team.