This was posted 1 year 6 months 4 days ago, and might be an out-dated deal.

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nbn 50/20 $59.95/Month, 100/20 $74.95/Month, 250/25 $99/Month, 500/50 $109/Month for 12 Months (No Lock-in Contract) @ Leaptel

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nbn 50/20 $59.95/Month, 100/20 $74.95/Month, 250/25 $99/Month, 500/50 $109/Month for 12 Months (No Lock-in Contract) @ Leaptel
Go to Deal
MarketingLeaptelRep on 03/11/2022 - 09:52 leaptel.com.au (7219 clicks)
Last edited 10/10/2023 - 10:55 by 1 other user

Following the success of our spring 12 month promotion, we have extended the promotion to become an ongoing promotion with no planned end date.

I am happy to report that following a successful trial in October, we now use GSL for our international transit (instead of Vocus), which has made a significant difference to the quality of our international speeds.

The nbn offer

Down Speed Up Speed First 12 Months Ongoing Typical Evening Speed Down
50Mbps 20Mbps $59.95 p/m $74.95 p/m 50Mbps
100Mbps 20Mbps $74.95 p/m $89.95 p/m 100Mbps
100Mbps 40Mbps $84.95 p/m $99.95 p/m 100Mbps
250Mbps 25Mbps $99 p/m $119 p/m 250Mbps
500Mbps 50Mbps $109 p/m $129 p/m 500Mbps

All the above have unlimited data.

$0 activation including for month-to-month. We do offer a 24 month option if you need a modem and don't want to pay upfront for it.

Full T&Cs at https://leaptel.com.au/nbn-september-2022-promotion-tcs/

Signup via https://leaptel.com.au/nbn-plans/.'

Speed & Service

We are with nbn directly on 121/121 nbn POIs which means guaranteed no CVC congestion as we control our own CVC and have lots of headroom.

IPoE/DHCP is our standard connection method (no vlan tagging required) and we are happy for you to BYO modem. We do support PPPoE as well should you wish to use that connection method.

All connections are CGNAT by default, however you can disable CGNAT and receive a IPv4 dynamic IP at no cost through our portal, full details at https://leaptel.com.au/faq-cgnat/.

We support IPv6 in a trial/alpha configuration and can be toggled on in our portal.

We have points of presence in data centres in Adelaide, Brisbane, Melbourne, Perth and Sydney with peering and transit in each. You can check out our looking glass at - https://lg.leaptel.com.au/.

Our support team is located in Box Hill, Melbourne, so when you have a problem you're talking to someone local. Wait time are kept to a minimum and we support livechat and email tickets as well.

500Mbps & nbn fibre upgrades

As I mentioned we're now offering 500Mbps/50Mbps, which with a 12 month discount is a great option if you're eligable for nbn's fibre upgrade program, which you can find more details about at https://leaptel.com.au/nbn-fibre-upgrade/.

Existing customers

If you are an existing customer and have not had a promotion in the last 12 months we will be happy to provide you with this discount. Please just contact our support team which you can do very easily at https://leaptel.com.au/contact/.

In any other circumstances also just reach out and see what our team can do, we are willing to assess any reasonable requests on a case by case basis.

Opticomm

If you're in an Opticomm area we have different 6 month offers which can be found at https://leaptel.com.au/opticomm-plan/. We'd love to match the nbn offer but Opticomm's wholesale pricing is more expensive than nbn and we presently absorb a $99 ex gst activation charge for all new connections alongside other charges. There is presently a ACCC process underway which may result in increased regulation on Opticomm (and other non-nbn broadband) and we're hopeful that once completed we will be able to align our Opticomm pricing and promotions with nbn.

Who we are

Many of you won't know who Leaptel is. And that's fair, we've mostly been focused on providing services on the Opticomm network which has allowed us to do what we're now doing on nbn.

To keep it brief, this is who we are:

We are 100% Australian owned and operated.
We are 100% committed to providing a high quality product.
We are 100% dedicated to providing the best customer service possible.
We are 100% devoted to improving every day in everything we do.
We are 100% willing to own our mistakes and learn from them.

And I think our reviews back this up.

Please check out our Whirlpool Thread if you'd like to know more about us.

I will happily answer any questions anyone has.

Edit 05/01/2023 - As of 24/12/2022 we have been making our nbn CVC graphs publicly available at https://metrics.leaptel.com.au/dashboards

Referral Links

Referral: random (374)

$50 credit for the referee and referrer. Once a referee has been accepted by Leaptel and paid for their second month, the referrer will get a credit
of $50 applied to their account. The referee will receive a $50 credit upon paying their second month invoice unless they have obtained
another promotion during the online application process. This $50 credit will be applied to their account for their third month invoice.

Internet Broadband nbn

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closed Comments

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 15:45

      Hi JJBB24,

      I am sorry to hear it didn't work out for you. What you describe seems really strange to me and at odds with what we're trying to do.

      If you want to send me through your details I'd love to dig into the history of your connection to see if I can see anything about it to explain what occurred, but I also understand you've moved on as well.

  • Shane034 on 03/11/2022 - 15:30

    Will Leaptel support help you set up byo modem routers?

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 15:34

      Hi Shane034,

      Our team will provide basic support to ensure its correctly plugged in, and identify if we're setting any attempts hitting our side plus running diagnostics on the nbn side if there's any issues.

      In terms of walking you through reconfiguring the BYO modem we can provide basic guidance to help you on the way but walking you through step by step might be a bridge too far.

      In most cases, routers these days are configured for IPOE/DHCP so no reconfiguration should be required, it should just come straight online once nbn completes the service transfer.

  • Hinee on 03/11/2022 - 15:44

    I'm on a stupidly good deal with Superloop so this one isn't for me right now, but the fantastic rep responses and info on your network have absolutely gotten me interested in Leaptel when my offer expires. Good work OP.

  • Soldier on 03/11/2022 - 15:54

    any one have positive or negative things to say about leaptel? im willing to give them a try

  • HandsomeMonkey on 03/11/2022 - 15:54

    Is gaming any good with Leaptel? I am currently with Exetel, previously Superloop and playing Cold of Dooty multiplayer lowest ping was 60. I used to have 10-20 with Aussie Broadband but they are too expensive. Any advise?

    • blues99 on 03/11/2022 - 16:01

      I have leaptel in Melbourne suburbs on FTTP - get 14-17 ms latency on MWII currently

      • HandsomeMonkey on 04/11/2022 - 09:07

        I'm in Darwin and I've been through 4 different ISP already and all of them has above 60 ping.

        • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:30

          Hi HandsomeMonkey,

          The challenge you'll have in Darwin is that you're probably connecting to Sydney for most online games. So you'd be looking at 10ms to go from Darwin -> Adelaide then 10ms to go from Adelaide -> Melbourne. Then another 10ms to from Melbourne -> Sydney.

          That's 30ms in transit latency, and you need to add on whatever your nbn latency is (the time it takes for a packet to get from your house, across the nbn network to the Darwin POI where it hands off to the RSP). Generally this is another 3-15ms depending on your technology type and distance from the POI. If you're in Darwin itself and on say FTTP, it's probably 3-5ms, but if you were say in Alice Springs and on FTTN it would be closer to the 15ms.

          Either way, it's not technically possible to get your latency below 40ms to somewhere like Sydney.

          • HandsomeMonkey on 04/11/2022 - 15:23

            @LeaptelRep: Got it, but as I said before I had 10- 20 with Aussie Broadband in the past but moved to another providers because Aussie was too expensive.

            • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 15:24

              @HandsomeMonkey: 10-20ms from Darwin to Sydney (assuming that is where the MW2 servers are) is not technically possible.

              Maybe it was using peer to peer?

              • HandsomeMonkey on 04/11/2022 - 17:39

                @LeaptelRep: Sorry not MW2, this was a few years back. Black Ops 4 and Modern Warfare 2019 I think .. I am not sure if Peer to Peer..

            • johnnytran on 20/09/2023 - 15:10

              @HandsomeMonkey: Old post but thought I'd comment anyway in case you're expecting such low pings with a future ISP, as the rep mentioned already it's not possible you had 10-20 ping connecting from Darwin to Sydney. All of call of duty's servers have been in Sydney, so if your ping was that low you were probably connected P2P (most likely in BO4, I'm not sure whether MW19 ever had the possibility to connect P2P).

              I'm in NSW and I ping the cod servers 5-6ms at the lowest with Telstra. I've been through over 5 ISPs and this is the lowest ping I've had.

  • raytheguy on 03/11/2022 - 16:15

    I went from Aussie BB to Leaptel a month ago. So far it’s pretty solid and haven’t noticed any outages while using it. Speed tests are usually 500+mbps down and 40ish mbps up. The ping is slightly higher for gaming though but not so high that I notice it.

    • sam91 on 03/11/2022 - 16:22

      Why would the ping be higher? Hoping the rep can answer.

      • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 16:30
        +1

        Without knowing the specifics of what game he is playing and what the pings are its difficult to answer that question.

        You should be able to compare the latency to various sites by using our looking glass at https://lg.leaptel.com.au/ and then comparing it to ABB's at https://lg.aussiebroadband.com.au/.

        Throwing in a bunch of common sites (google, facebook, news.com.au from Melbourne M1 (where we both have POPs), the latency is essentially identical. And the person above (Blues99) reported 14-17ms for MWII which is very good.

  • daft009 on 03/11/2022 - 16:29

    would you recommend I run a business on the 500/50Mbit plan?
    10 users with VOIP as well

    I can quality for hte 12 month free fibre upgrade as per your site

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 16:33

      Hi Daft009,

      You could support that many staff on a 100Mbps/40Mbps service easily, so a 500Mbps/50Mbps plan would be more than sufficient.

      The key thing to understand though is that it is a residential service from nbn, so if it somehow did have an outage, such as due to a failure in the nbn fibre, you're at the behest of nbn fault resolution times.

      With that said, nbn FTTP is very reliable and rarely has issues.

      • jussiewussie on 04/11/2022 - 14:22

        Will you be offering business plans at some point in the future? Would love to jump on board for my small business. Currently with AB for this.

        • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 14:25

          Hi jussiewussie,

          We do offer business services, just don't directly advertise. If you contact us via our contact form (https://leaptel.com.au/contact/)with what you're looking for we can assess whether we can provide it.

  • Godric on 03/11/2022 - 16:34

    Nothing for Opticomm?

    Nvm read bottom bit :(

    • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 16:35
      +1

      Hi Godric,

      I did mention Opticomm in the middle of the post, but the short answer is at this stage no as Opticomm is charging more than nbn does for us to provide the same service :(

      • Godric on 03/11/2022 - 16:36

        Yea just saw, fair enough

        • MarketingLeaptelRep @ Leaptel on 03/11/2022 - 16:40
          +2

          I personally am in the middle of writing our response to the ACCC's draft decision on their Superfast broadband access service regulaiton (the scheme under which Opticomm is regulated).

          The ACCC has already said they want to force non-nbn providers fees for things like activation and tech visits to be in line with nbn, and we are hoping we (alongside other RSPs) can push them to regulate other hidden fees that make Opticomm more expensive.

          If Opticomm is brought in to line with nbn we would consider offering the same 12 month promo options we currently use on nbn.

  • echizen on 03/11/2022 - 16:57
    +1

    What's the cost for adding VoIP?

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:56

      Hi echizen,

      Our cheapest VOIP plan is $9.95 but it includes local and national calls. Mobile calls are 17c per minute (charged per second). Full VOIP plans can be found at https://leaptel.com.au/home-phone/.

      You might also consider one of the wide range of specialist VOIP providers (eg. Maxotel), because you don't need to tie your VOIP connection with your internet plan with the way the nbn works.

  • hotstuff on 03/11/2022 - 17:21

    Hi Everyone,

    I'm on the Opticomm network with Leaptel in the Oran Park area. I've had them for 4 years since I moved there. Easy to deal with which was only when I had to set up my connection. Which was more Opticomm fault than Leaptel's. I've upgraded my plans with their online chat with ease. Kept me update when they said they will call me back. Which is amazing in my book. No chasing around. They even put in a discount review for me which I didn't think will happen. They kept saying to put the review in and see what happens. I kept telling them I didn't want to open another ticket if it was just a waste of time and someone else time but they were happy to do it. They have been pretty good with notifications with planned outages and unplanned outage notifications. I think I've had one outage where it was a juniper failure somewhere but that was resolved pretty quickly.

    Give them a try with local support. Really underrated ISP

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:58

      Hi Hotstuff,

      Thanks for the great feedback and ongoing customer loyalty. It sounds like we've rewarded that with our service, but if you ever feel we're falling down on our commitment please reach out and let us know.

  • vsee on 03/11/2022 - 17:48

    To be honest, I am not happy with Leaptel 250/25, service are off way too often!

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:59

      Hi vsee,

      That's not what we want to hear, and I am sorry you've had that experience. Do you want to drop me a private message with your details so I can investigate your service and get support to assist you?

  • neonlight on 03/11/2022 - 17:52
    +1

    Would like to know if there's looking glass so I can check the latency for sites I use before churning

  • Man10United on 03/11/2022 - 18:49

    Out of curiosity, why uploads are this low in comparison to downloads? Likes of 250/25 or 500/50 don't make sense to me. What am I missing?

    • blues99 on 03/11/2022 - 20:48
      +2

      It's an nbn decision so they can charge much higher for business plans with higher upload speedz

      • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 10:17
        +1

        Hi Blues99,

        2/3rds correct. They also introduced the 100Mbps/20Mbps plan around the time they wanted to push faster speeds on HFC. By reducing 100Mbps plans to 20Mbps upload (although you can still get 100Mbps/40Mbps) it frees up channels on the HFC network for more downloads.

        If the nbn network was just FTTP I imagine we'd be closer to countries like NZ which have much higher uploads.

        • blues99 on 04/11/2022 - 12:27

          Good to know thanks

  • yimzhu on 03/11/2022 - 20:37

    Hi,

    Im moving into new place next week. Its HCF connection but from looking at the place. There is no connection box installed. Its newly built house. There is wiring hanging that seems like just needs to be connected by nbn installer.

    How long is it current turnaround time?

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:33

      Hi Yimzhu,

      Best to chat to our support team (just jump on livechat on our website). It may be your address just needs the HFC NTD (the nbn box that plugs into the wires) sent out, or it may be it has never had nbn installed at all and requires a tech visit. If it is a tech visit its generally within 10business days. If its just sending out a new HFC NTD it's a couple of days for nbn to send it via post, you then just plug it in and it should work (although sometimes it doesn't and they still need to get a technician out).

      • yimzhu on 04/11/2022 - 10:36

        Thanks! I have signed up last night and seems like its definitely a tech visit as the house has never had NBN installed. I been given a date with 16th Nov. I'm hoping they do come out earlier…

        • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 10:53

          Hi Yimzhu,

          Its good that you've got a tech coming out to sort the install. Our system would have picked the first available date. You can reach out to us in a couple of days and see if an earlier slot has come up with nbn, but it is probably unlikely. But it never hurts to try.

  • JackyS on 03/11/2022 - 21:39

    I'm with Superloop for over 12 months, may jump onto this at end of month to get the discount. Thanks OP.

  • glade90 on 03/11/2022 - 21:51

    Thanks, @LeaptelRep, painless migration from SuperLoop to Leap Tel.
    Well done posting it here <3

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:37

      Nice, we like to hear how painless it was. :)

  • kabammi on 03/11/2022 - 21:55

    I've just been upgraded to FTTP with the NBN upgrade. It happened last week.
    But the 250/25 cost with ABB is pretty expensive, I'm finding. I paid $5 a month for Static IP as well.

    Your costs are way cheaper. If I flip to you, will I have to pay out the $200 to NBN or ABB if I move to you and stay on the 250/25 or upgrade to the 500/50 plan?

    Also, do you have a free VoIP phone thing if I pay for the calls and xan I transfer my number? (Abb has that).

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:36
      +2

      Hi Kabammi,

      You'd have to speak to ABB about whether they'd charge $200, as your contract is with them, not nbn. So whether nbn charges or not is not that relevant. If you were a customer with us under the upgrade program and were doing that then we would be charging $200.

      I wish we had a pay as you go VOIP offering, but at present we don't. Our lowest plan is $9.95 and includes all local and national numbers, with mobile s charged at 17c per minute (charged per second) - full details at https://leaptel.com.au/home-phone/

      I'd actually advise anyone with VOIP to over a specialist VOIP provider like Maxotel rather than using an RSP. There's no technical reason to bundle your internet and VOIP together these days (although I acknowledge it may be more convienient and potentially cheaper with some providers).

  • daowiies on 03/11/2022 - 22:13

    Signed on today, and was ported from Launtel with no down time and all switched over within 10 mins. Seamless!

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:37

      Hi Daowiies,

      Great to hear it has been so easy for you.

  • KK2020 on 03/11/2022 - 22:20

    @LeaptelRep, I am looking to upgrade to FTTP as it's now available. With Leaptel, I'll be tied into a contract for 12 months whereas some other ISPs such as Exetel and Superloop are offering no locked in contract with themselves. Exetel are offering this service for $68.95 / month for 6 months for a 100/20 plan with no locked in contract. Before I switch, any possibilities the 12 months contract for FTTP could be waived?
    PS I have only been with Leaptel for the last 2 months and also experienced several outages since I moved but customer service has been great.

  • themeadowlands87 on 03/11/2022 - 22:20

    So this may be a stupid question, but my practical knowledge and experience with internet and routers is embarrassingly low considering I consider myself to be otherwise "alright" with computers, both in terms of software and hardware.

    Anyway, I'm keen to ditch iiNet, and am currently using a perfectly functional iiNet branded router connected to a google mesh wifi system. Is it reasonably idiot-proof to use this same old router with an ISP that's not iiNet, or will I need to buy a new router? Please and thankyou.

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:40

      Hi themeadowlands87,

      If you have any connection type other than FTTN you can probably ditch the iinet router alltogether and just use the Google Mesh system, as it is a perfectly good router (just doesn't support VDSL for FTTN).

      If you're on FTTN then you would just need to make sure the iinet router can do IPOE/DHCP (I would think it should, but you'd need to look into it online to be sure) and it should work plug and play.

    • codeblue on 04/11/2022 - 18:08

      iiNet router works open router setup, internet settings tab, click +show advance. Under connection mode select DHCP routed mode and save.
      For PPPoE enter user name and password in the PPP credential setting. Took me 20mins from ordering to be connected.

  • Mork on 03/11/2022 - 22:45

    I can’t wait to move away from leaptel personally. The customer support is very kind and they try to be helpful but after being made to reset my router and try 100 different troubleshooting procedures over multiple days and hours just to find out it was an opticomm outage is really frustrating.

    I also experience insane packet loss which is most evident when gaming as the game will freeze intermittently which makes any competitive gaming impossible.

    I’d already have changed providers if my roommate who set up the internet bill didn’t opt to lock in to a 2 year contract.

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:42

      Hi Mork,

      I am really sorry to hear about this. I know we're not perfect (but we strive to be), and I'd like to understand what we've done wrong and see if I can help. Can you send me a private message with your details so I can look into your account and get it escalated to the right person.

      Given you've mentioned Opticomm, I am very concerned that there might be an issue with your Opticomm estate, because you should not be having packetloss on our network.

  • pennypacker on 03/11/2022 - 22:58

    Does Leaptel block any ports, and if so, can the customer have them unblocked?

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:42
      +1

      Hi Pennypacker,

      We do not block any ports, so therefore you don't need to worry about having any unblocked :)

      • pennypacker on 04/11/2022 - 09:43

        Thank you, @LeaptelRep 👍

        • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:52

          Actually I just want to double check that with the network team. I'm confident we don't block any ports but maybe there's some obscure ports that should never be used that are blocked. So let me check and come back on this thread.

          • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 11:03
            +1

            @LeaptelRep: I have double checked with our network team and we do not block any ports at all.

    • pennypacker on 04/11/2022 - 10:22

      @LeaptelRep, one last question (I'll wait for reconfirmation on the port question too…). What happens if I decide to go up or down a plan during the first 12 months? Do I…

      a) pay the new discounted plan fee per your OP, OR
      b) pay the new standard plan fee (i.e. +$15/$20 per month), OR
      c) something else?

      I'm this >< close to clicking that button to take me off ABB and onto your network 😄

      • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 11:08
        +1

        Hi Pennypacker,

        If you downgraded to a lower plan, we would be willing to transfer you to the matching discount for the remainder of your 12 month period.
        Eg.
        You sign up on the 250Mbps/25Mbps plan which is $109 per month with $20 off for 12 months, for a total of $99 per month for 12 months. In month 6 you decide you want to downgrade (for whatever reason) to the 100Mbps/20Mbs plan, which has a base price of $89.95 per month, you would be eligable to get the promo we had when you signed up, which would be $15 off for 12 months, reducing the price to $74.95 per month.

        At the moment all upgrades/downgrades you need to do via our contact team, with the new portal we will bring in self service. I can't guarantee that the portal self service will handle the above logic (although I hope it will), but if you spoke to us directly we would happily do it for you.

        • pennypacker on 04/11/2022 - 11:13

          Thanks…and plan upgrades? I assume the same would apply…e.g. 100/20 @ $74.95 / month and upgrading to 250/25 I would then pay the promo price which is $99 for the remainder of the 12 months?

  • lancesta on 03/11/2022 - 23:02
    +2

    The detail in this post is fantastic, covers both technical details and the basics. Catered really well to the audience. Nice to see someone who knows what they're talking about and knows how to present it. Seriously top notch, it's refreshing.

    If I tried asking even the most basic questions to a lot of other ISPs the reps wouldn't have any idea how to answer. Their FAQ is more concerned with billing info and other non-technical questions.

    I don't pay for internet yet, but all the best.

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:43
      +1

      Hi Lancesta,

      Thanks for the feedback, appreciate it.

  • Djayy93 on 03/11/2022 - 23:15
    +2

    Switched to Leaptel from Aussie broadband since May 2022 (purely due to this promotion).

    Its been a solid connection since, not a single dropout. My wife works from home and she hasn't had any issues.

    The only issue I had was my kayo app was buffering. However they advised me to turn off CG NAT and this solved the issue.

    Their customer support is definitely second to none and their follow up is exactly as promised.

    Posting this, as people generally only post the negative experiences and not the positive ones.

    Keep up the good work leaptel!

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:51

      Hi Djayy93,

      Thanks for the positive feedback and great to hear the Kayo issue got sorted for you. We actually identified an issue recently with how we send traffic to Lumen (who hosts some Kayo content) that we believe was the ultimate cause of the issue. This should now be fixed (although turning off cgnat seemed to fix it for you anyway).

      Please let us know if the issue returns.

  • elliebear88 on 04/11/2022 - 00:17

    Hi OP, I am hoping to move from Aussie BB where I have been connected to FTTC for the past 2 years. it is coming up with the $300 NDC even though I have been connected for all this time - can you please assist? I am aware I can now upgrade to FTTP but I am happy to stay with FTTC

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:55

      Hi Elliebear88,

      You shouldn't be getting an NDC showing up if you have an active connection. Either there's something wrong with our service qualification and your address, or there's something wrong in the nbn database and we would want to get that fixed up.

      Best bet is to reach out to our team via livechat so they can look into it properly for you.

    • pennypacker on 04/11/2022 - 10:23

      I am aware I can now upgrade to FTTP but I am happy to stay with FTTC

      WTFBBQ

      Isn't this, err, free? Am I missing something here?

      • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 11:01

        Upgrading to FTTC does require you to commit to 250Mbps/25Mbps for 12 months, so it does come at a cost, and if you're happy with your FTTC connection then it might be hard to justify. There's also the disruption of having multiple tech visits to scope it, then install it. Plus if you're a renter you need landlord permissions etc.

        I had FTTC for 18 months through late 2019 into 2021 and my FTTC connection never missed a beat. I now have FTTP and while it has lower latency, and I love having 4 NTD ports (plus paster speeds of course), for most consumers they might not notice the difference.

        With that said, I know that FTTP will always be more reliable because the copper segement is gone.

        So while I'd choose FTTP upgrade anyday of the week, the case might be alot less clear cut for a lot of people.

        • pennypacker on 04/11/2022 - 11:02

          Ahh, OK, a few more factors to the decision. I'm on HFC and so get access to faster speeds, but I'm still not entirely happy that I'm not on FTTP. I'd take one of the "free fibre" upgrades in a heartbeat.

          • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 11:11

            @pennypacker: HFC can be tricky because noise ingestion can deliver dropouts, and this can be hard to tackle. Noise can be ingested from a neighbours premises due to something as simple as a damaged coaxial socket, which causes issues on your HFC segement for people in other houses. As you can imagine the process for tracking back to the source of the noise can be a challenge, let alone fixing the issue.

            In terms of speed performance, right now HFC should be delivering almost on par with FTTP (the max sustained is 700Mbps, but it bursts to 1000Mbps for short periods). And nbn has actually done alot of capital work to upgrade the network.

            But no, it is not the same as FTTP. FTTP is just future proof and the gold standard for internet access right now (and probably for the foreseeable future).

  • capslock janitor on 04/11/2022 - 00:34

    Is 20up enough?

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:50

      Hi capslock janitor,

      For most people 20Mbps upload is plenty. But everyone's use case is different. If you were uploading alot of video content for example (lets say you're a content creator for Youtube, or Twitch), or your work involved moving large amounts of files, you would want more.

      For ordinary households however, 20Mbps is unlikely to be a constraint. You might occasionally max it out if you suddenly turned on icloud or onedrive on a device and it started uploading, but 20Mbps is capable of uploading 8-9 gigabytes of data in an hour at max load.

      • capslock janitor on 04/11/2022 - 10:54

        Thanks what about for gamers and live streaming
        ?

        • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 10:58

          So gaming itself uses very little upstream, way less than a Zoom/Teams meeting.

          When you say live streaming are you referring to streaming to twitch or youtube? (as in you're a streamer/content creator?) - if so, a quick google told me that to stream at 1080p at 60FPS would be between 7-8Mbps on Twitch. So not even half the 20Mbps you'd have on a 20Mbps plan.

          If you're just watching streams, then you're not using much upload at all.

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 10:06
      +1

      Hi Drift2000,

      It is no secret our QLD nbn customers haven't had the level of stability we would normally expect in the last 30 days, with 4 outages of approximately 30 minutes during that time. 3 of those outages were directly due to issues with our equipment (as opposed to the 4th which was an issue with our nbn backhaul provider).

      The latest one was last night at 12pm QLD time, where BGP on our core Arista switch failed when our intercapital link to Sydney went down for scheduled maintenance and it switched to the alternate path.

      All 3 of the outages we've had, we know now what the cause is, and have a maintenance plan in place to prevent 1 of them (the BNG memory leak issue), and will be doing firmware upgrades on our core Arista switch to fix the cause of the other 2.

      We're not happy about the lack of stability, and it is not in keeping with the standards we set, and our history providing nbn and Opticomm services over the last 6 years. Prior to this month in Queensland I struggle to think of any similar network events across our entire network in the past 12 months, let alone 4 in one state in 1 month.

      Ultimately as your nbn provider it is our responsibility to provide you with a stable service and we will get these issues resolved. But I understand how as a new customer it leaves a poor impression and makes you question the decision to move providers. All I can say is we will do better.

  • Kingfield on 04/11/2022 - 09:38

    Can i confirm the no lock in contract (or not)? Website all refers to min cost over 24 months, etc.

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 09:46

      Hi Kingfield,

      The min cost over 24 months only applies if you select a 24month contract option. We do have a month to month option as well, we're just required to show the min cost over 24 months until you select that option.

      Full CIS at - https://leaptel.com.au/wp-content/uploads/NBN-CIS-v22.3.pdf

  • javajo on 04/11/2022 - 10:32

    hi rep I'm in an area being upgraded from FTTN to FTTP at present. The upgrade requires me to opt in for a fast plan to get FTTP. If I go with a 100/20 plan now will this entitle me to the FTTP upgrade when it is active in my area in coming weeks? Or would I need to have a 50/20 plan for now and upgrade the plan to 100/20 when the FTTP becomes active??

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 11:15

      Hi Javajo,

      You have two options here.

      1. You can put in an upgrade request with us, and retain your current RSP while the upgrade to FTTP is carried out. Once the FTTP connection is online and working with us, you then must contact your old RSP and tell them to cancel your FTTN service.

      2. You can do a service transfer to us of your FTTN service on the 50Mbps/20Mbps promotion, and once you're online with us, contact our team to do the FTTP upgrade to 100Mbps. We will offer you the full 12 months on the FTTP plan you choose.

      Personally, I'd do option 1, because it is just going to be quicker and easier overall, but we're happy to do option 2 for you as well.

      • javajo on 04/11/2022 - 13:33

        Sounds good but I dont think I can put in the request yet because they are still installing the new cable and the area isnt active as FTTP yet, or can I put in the request now?

  • neonlight on 04/11/2022 - 10:51

    So from what I read Leaptel now uses GSL networks for International traffic and no longer Vocus?

    I just did some tests to some gaming servers pretty impressed at 100ms to Japan servers. I'm getting 120ms on Superloop and even beats that.

    How long would the current offer run for the 12 months plans? Looking at 100/20

    Also Do you guys use DHCP for WAN IP or use PPPoE?

    • pennypacker on 04/11/2022 - 11:03

      Also Do you guys use DHCP for WAN IP or use PPPoE?

      That's literally addressed in the OP.

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 11:13

      Hi Neolight,

      The performance to Japan is probably the biggest difference from switching to GSL from Vocus, as GSL has a direct connection over the SJC. Just remember though when doing the looking glass test, that it is from our data centre, not from your house. So you need to add whatever your latency to our data centre over the nbn network is. I would work on 5-15ms depending on your technology type.

      This is an ongoing promotion. There is no set end date and I think I've mentioned in other comments that we plan to continue it well into the New Year.

      We default to DHCP for WAN IP, but we also support PPPoE if that is your preference.

      • neonlight on 04/11/2022 - 17:40

        Thanks how do i check the latency to your data centre over NBN network? Please do tell so i can add this latency milliseconds?

        • MarketingLeaptelRep @ Leaptel on 05/11/2022 - 23:40

          Hi Neonlight,

          You want to run a traceroute to something like google, and then look at the second hop on your traceroute. The first hop will be your router, the second will be our equipment. In between 1 and 2 is the nbn network (you can't see their equipment on the traceroute) and so the latency to hop 2 is your nbn latency and will mostly be the same for all ISPs, unless they have congestion in which case you may see it increase significantly in peak periods (eg. evenings).

  • buellersdayoff on 04/11/2022 - 11:14

    If I'm signing up and already using a uni-d port (churning away from) which uni-d port do I select? A new one or the one that is currently in use?

    • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 11:18

      Hi buellersdayoff,

      That entirely depends if you want to replace your old provider with ours or not. If you just want nbn to notify your current provider, replace their service with ours, and not have to move any plugs for your router around, select the port that is in use on your NTD.

      If you'd prefer to have them run side-by-side, so you can get your Leaptel service working before you cancel your current provider's service, then order it on a new UNI-D port. This will require you to plug a router into the port Leaptel is activated on, and you will need to advise your current provider to cancel the service.

      Irrespective of whether you do the churn process or not, it is always advisable to check yourself with the provider you want to cancel that they have cancelled the service. Most providers these days have a process in place once they receive a churn notice to advise you, but its always good to be sure so you don't get double billed.

      • buellersdayoff on 04/11/2022 - 11:32

        Thanks for clarifying, if I apply today, when would I likely be connected?

        • MarketingLeaptelRep @ Leaptel on 04/11/2022 - 11:45

          Hi Buellersdayoff,

          Generally within 1-4hours of you completing the signup form. We're just receiving alot of signups right now so there are some delays otherwise I would say within 30minutes.

          Alternatively you can future date your order on the signup, which allows you to select the day you'd like it to go live and we'll hold the order with nbn until that day. Once that day arrives we send it through to nbn at midnight AEST and generally it is active within 30-60minutes.

          • buellersdayoff on 04/11/2022 - 12:36

            @LeaptelRep: signed up and connected, thanks for your help. Got the 500/50 and works as described.

  • bamzero on 04/11/2022 - 11:50
    +2

    Not looking to move atm but +1 for detailed post and rep response (as well as 12 month pricing vs everyone elses 6)

  • ZM 2022 on 04/11/2022 - 12:09
    +1

    I am currently on ABB 1000/50,(HFC) thinking about moving into 500/50 with Leaptel.
    First reason they charge$149 but typical speed is advertised only ~600mpbs. For $109 at typical 500mbps sounds too good.
    Second reason ABB’s connections to Southeast Asia/ China server is really bad, will give it a go for Leaptel.

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