Too many to mention, soundbars, monitors tv's etc.. main link low to high, some pretty good deals once code stacked
Coupons available
Brand New, Box Damaged Samsung HW Q9600B Q Series Soundbar (2022) $284 - $800 elsewere
Referee: $10 off 1st purchase.
Referrer: $10/$20/$30 off $100/$150/$250 Spend.
Wooooow, were you the only one that received the item from ebay? Can I ask when did you order and which model?
I ordered the Q600B soundbar before it went Out of stock from eBay :)
Lol me too but it seems you may be the only one!
I wasn't expecting it until early April but they called on the Monday after I ordered and asked if someone would be home to take delivery the next day. Then it arrived. Am I really the only one?
It's taken a while, but my DB Schenker tracking has finally updated to Order Cancelled this morning. Was created on the 22/2.
Ffs same! What does that mean?
Is there a chance we can still receive the order? And just waiting for a new order to be created?
No idea. I'm probably gonna wait until the middle/end of next week before I start worrying.
Mine now is saying cancelled on that site.
Ok talked with Samsung chat, this is more ANC shitshow. The delivery is cancelled but not the order, good because I want the TV.
They're looking into another courier
"
No worries, I already submitted the request to the relevant team and the workaround for this is within the 2 to 10 business days."
Also received it this morning so hopped onto the live chat. According to them, my order is still in process and they're looking for a new courier to send it out.
Same here !
Asked live chat, "no allocation" apparently. Understand we signed up for this given the delivery date, but the lack of communication is scary
Hi Guys, Db Schenker updated my order as “order cancelled 2023/03/08 7:56 AM”. Called Samsung again today and found out that Samsung account email was not used for this TV order. Instead ebay has created some long email id for this order i.e xxxxxxxxxxxxxxxxxxxx@members.ebay.com) which is being used by Samsung.
So to check the status of your oder, go to samsung.com->DON’T LOGIN with your original Samsung email->click on person icon-> put your ebay order number in order id field, and newly created ebay email->click on search->wait for 5-10 sec and then you will see the order status and its progress (it takes little long to show the online status, so be patient). If it doesnot work then try the chrome incoginito mode.
If you don’t have ebay order email then call Samsung and take it from them. Direct number to call Samsung is 1300362603—>option 9->and option 4
As per Samsung customer care, my order is not cancelled and will be delivered in 3-15 business working days (starting from 23-Feb, original order date). They have updated my email to the original Samsung account email and going forward, will receive the regular order status update.Lets see if I receive my TV in next few weeks.
hmm wonder if there's a way to find out what our member.ebay email is or if it's randomly generated per message/sale.
If you talk to live chat, they can update your email from the ebay email to yours (which is what I got done). That way you can track your order through here: https://shop.samsung.com/au/mypage/orders
Hey there, is the order ID the number starting 18? Also do you add the dash in between the numbers or not?
@Raymond92: Not too sure about what it starts with, but mine looks like this with the dashes in it XX-XXXXX-XXXXX.
@Raymond92: Mate, order number starts with 19..you can get it in your ebay profile.purchase history.it needs to enter with dashes in order id..cheers
@toyapple9: I ordered through ebay lol. I got one of their box damaged goods. What did you order anyways?
Its randomly generated but specific for each order. Thats why is a mixture of long chain of alphabets and number for each order
"and newly created ebay email-"
where do I get the newly created ebay email from?
As i mentiomed above, Check with samsung chat or phone mate. They will provide you email id
Thanks for the details. Finally I cancelled my order and using the above email id, I can see that, it's cancelled.
Cancelled on eBay as well?
eBay still shows as shipped. But atleast now the order is cancelled and we can confirm it. They said refund takes 2-3 days which I highly doubt since the eBay team is not there.
Great this worked! Thank you :) Live chat said estimated shipping date 14 March for me
None of this was surprising. On top of this, Samsung has had a terrrrrrrrrrrrible reputation for support for fridge / washer / microwave / TVs for a while now, like really bad if you read online.
The only thing they seem good at, is the mobile phones, if you get the plus upgrade stuff they seem pretty decent.
Seriously, google it, it's endless. Even their new, cool QD OLED from last year was getting hot and warping itself (it's SAMSUNG DISPLAY panel) - they sell the same panel, to Sony, who managed to make a better TV, out of Samsungs panel, than Samsung.
I can't do it man, I hear nothing but misery about them.
Sorry folks, I hope it all works out.
You guys go for it with your downvotes, the data is out there, the thread is full of disaster, stockholm syndrome away guys and girls.
Just touched base with Samsung care via live chat
Still the same story
Items are in stock
Courier has cancelled (DB Schenker) with no replacement courier currently scheduled
Samsung still expect orders to be delivered within normal timeframe (3-15 business days for metro)
The representative could not confirm when a new courier will be organised, and said there was no estimated date on their system.
I'll try again tomorrow!
Yhey said a month, so I'm forgetting about it for a month.
Something smells fishy here.
Both ANC and DB failed at the same time AND it'll take them 4 weeks to find another delivery partner which then happens to coincide with the original long drawn delivery date?
Zero proactive comms, waiting for people to smash their phone lines instead. They even turned their ebay store OOO until the end of the month. The only comms going out are corporate lines pretending everything is fine "we're so excited with the launch of box damaged products", "we're looking to revolutionise our delivery service". By revolutionise, you mean ship products competently like every other tech product company?
Maybe they are waiting for their warehouse staff to damage some boxes…
Had a dispute in with eBay and damn seller responded. I just want to cancel!!!!
Seller's message: "Hi There, as per the eBay estimated delivery time frame, we will be shipping your between 28 Mar 2023 - 4 Apr 2023. We will attempt to ship it before this sooner but please stay tuned for further updates. Kind Regards, Samsung Australia - Online Team"
Isn't that good news?
Nope. I want them to cancel mine. I have sent them 4 messages.
Yippppeeee!!!!
Ebay:
I have reviewed the case details and I’m delighted to share that I’ve initiated a full refund to your account.
Congrats mate!
Just curious why people are cancelling and not waiting. Have you found better deals in that time?
I wanted a bigger TV and also this whole lack of responding worried me a lot. Never heard of an org going OOO for a month trying to do their job.
So why would you cancel instead of waiting ? You want the bigger TV 🤷🏼♂️
I ordered a 55 and want a 65. Sorry wasn’t clear.
Even though they are acting like a 2 bit operation, it's still officially Samsung so you will get your money back if it comes to that I guess.
I've received a new response from Samsung - "Please be advised that all deliveries are expected to start again on March 15, 2023, and the logistics team will contact you to schedule a suitable delivery date"
Perhaps an end of week delivery is on the cards…?
How did you receive this message?
I emailed them
onlinesupport (@) samsung.com
Any idea if they found damaged box's for TV's?
I really don't think there are any damaged box items.
I think it's just a cover to allow them to to clear late model stock at a discount that won't upset their main retail customers.
But shame taking months to ship
Contacted Samsung Australia via chat again for odder progress. Got the below usual reply from Agent:
As I can see, we are currently upgrading our online store operations and as a result, delivery of online orders has been affected.
At Samsung, we are constantly creating innovative products and services for our consumers. With this in mind, we are always moving forward because we see obstacles as opportunities. We are taking this opportunity to blaze a new trail within our logistics services and are embarking on a journey to upgrade our operations from the 27th of February 2023 – the 12th of March 2023.
What this means to our valuable customers is that we will not be able to ship the orders during this period. We will recommence shipping from the 15th of March 2023. We will keep you updated on anything that may significantly delay your order further.
I'm sorry, we don't have the delivery date. As per checking, the estimated time they delivered your order is within 3-15 days if you are within Metro and 5-30 days if within Regional. I apologized for the delivery delay, I will follow up your order and coordinate this with our back office team. We will do our best to deliver your order as soon as possible.
We apologized for the inconvenience you are experiencing. Thank you for your kind understanding and cooperation.
so I guess, cant do anything here and just have to wait for the order to be shipped
Looks like tomorrow might be the first opportunity for shipping.
I wouldn't hold my breath, as they did previously say they would be shipping from the 9th!
Samsung just called me with regards to my order; asking me whether it had been delivered or not. Obviously it hasn't and when i asked for an ETA - they couldn't give me one. WTF. Hopeless.
that's very strange…!
I just received an ANC delivery schedule confirmation SMS for the 22 March…
Same here …
What date for you?
22/3
haha!
"we are blazing a new trail with our logistics services by using the exact same courier service…"
Did you get the sms too?
From what I've seen so far, it's not a trail many will want to follow.
just received a text from Samsung, delivery date 23 March, in VIC, I didn’t call or live chat Samsung.
Samsung: Your delivery/collection date has been confirmed with ANC. A 3 hour delivery window will be sent evening prior.
Can you let me know if Samsung or Ebay sends you a new tracking or email update? I previously put a wrong number on my ebay order, so Im worried I may not get the text message, even though I asked Samsung to update it
I think is Samsung or ANC, not from eBay, I got a text
Let me know if you also get an Email later
Samsung online tracking order has been updated to awaiting for dispatch.
What is the order number you used?
Ebay order number starting with 18 or 19
Received below email from Samsung just now:
Dear <>
Thank you for purchasing a Samsung product,
Samsung are currently reviewing your case regarding your Samsung Model number: <>
Your Samsung reference number is: .
Samsung will contact you regarding the progress of your case within the next 2 business working days.
If you have any questions, please do not hesitate to contact customer service on 1300 362 603 and quote your reference number above.
Thank you for your patience and understanding.
Samsung Customer Care Team
Samsung Electronics Australia
Ended up cancelling my order for 75" Q70B, had zero updates since purchasing, tried to find out more info from Samsung but kept being told no allocation and would be provided further instructions soon.
Decided to cancel this order and ordered a 75" Qn85b for only $500 more with 30% loyalty discount. Worth it I think.
Thats so worth! More future proof too
Thank you!
U got your refund yet? Mine cancelled last week. Still nothing.
I got notification from eBay yesterday and already sitting in Apple Pay.
Not yet. Will let you know when I have it
Delivery confirmed on 24 Mar 2023 with ANC.
Hopefully no more delays.
When did you get the message?
today
Just got my delivery booking confirmation from ANC. Delivery is for 03/04. Finally
Which state are you in?
WA. Ordered the S95B
Also got booking confirmation from ANC, Delivery is for 21 March. Based in SYD Metro.
In WA here, just got a text message from ANC with a link suggesting delivery on 3/4. Shortly after, eBay noted the item as being sent for delivery and they sent an email update. Samsung order status says expected delivey is 30/3.
Well worth the wait.
Edit: Seems that only one of the two TVs I ordered have been sent, it seems they have split the delivery
Got an SMS today from ANC for delivery 23/3. Called them to confirm and the delivery is definitely happening. I’m in Vic.
Looks like the saga is coming to an end.
On the ANC link, can you tell me what the tracking number like?
There are three numbers..job number starting with 5..connote number starting with 7 and p/o no which is your ebay order number starting with 19..none of these numbers are required with ANC because they track you immediately with the mobile number..in my case i called from same mobile listed in my order so didnot had to provide any detail to ANC on call.
Got a message from ANC as well, and my order on samsung.com has changed to 'awaiting dispatch'.
Delivery on 21st March! Finally!
Got a message from ANC for 21st March 7 am to 7 pm delivery..3 hr window will be confirmed later..and my order on samsung.com has changed to 'awaiting dispatch'.
lets see if its really gets delivered on 21st March
How to check order status on Samsung website? It does not take eBay order number.
Check the above messages mate..i provided the steps details for that earlier. Thanks
Thanks, reaching out to Samsung to update email id
Thanks for writing down the steps mate. I was able to update my email id and check the order status. It says Processing. Hopefully will get dispatched soon.
Can you do me a big favour my man. After receiving your ANC message, can you ask Samsung live chat your current status. I wonder if they say shipping preparation or something different now.
Hey mate, called ANC directly just now. As per them, they dont pick the item in advance and will pick it up on 20th march or 21st March from samsung warehouse and deliver it to me on 21st March. They also said its a new warehouse for samsung australia located in bankstown sydney nsw..so far all seems alright. Fingers crossed :-)
Omg that sounds so promising! Feeling excited for you haha.
Is the ANC tracking number similar to the ebay order or other tracking number you received?
I want to give them a call but I havent received the message yet.
Ah this makes the whole experience even more ridiculous.
Instead of just going offline, why didn't Samsung just say "Thanks for your order, we're in the process of moving to a new warehouse so your delivery will be delayed for three weeks. We'll be in touch when it's ready to go!"
They could have sent direct messages via eBay if they wanted to be discrete.
Got my delivery text! Next week. If all goes well definitely worth the wait
![[Box Damaged] TVs, Monitors, Soundbars & More - e.g: Samsung S95B 65" OLED $1895, 55" $1414 Delivered @ Samsung Outlet eBay](https://files.ozbargain.com.au/n/30/758630.jpg?h=d4f777c9)
Just wanted to add that my soundbar arrived last Tuesday. The box wasn't damaged and it's working perfectly.