This was posted 1 year 20 days ago, and might be an out-dated deal.

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Samsung The Frame 65" QLED 4K Smart TV $1119.30 (with Loyalty Voucher) Shipped @ Samsung

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Samsung The Frame 65" QLED 4K Smart TV $1119.30 (with Loyalty Voucher) Shipped @ Samsung
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BrewerHaHa on 06/04/2023 - 09:01 samsung.com (3336 clicks)
Last edited 07/04/2023 - 13:00 by 3 other users

Samsung The Frame 65" for under $1200. I think it's an all time low but may not be as good as the deals that include the bezel that makes it look like an artwork.

To get this discount you'll need a 30% voucher from Samsung. You can do this by going into chat that's available in the bottom right hand corner and asking there. I got mine 2 weeks ago trying to get a deal on another TV.

Link to the screenshot of my purchase: https://snipboard.io/sb7ri8.jpg

Edit: Lots of people complaining about Samsung's delivery window. I've never experienced it but will update people later if I can remember.

Edit 2: Email [email protected] for a voucher instead of live chat. Seems to give better results.

Electrical & Electronics 65inch LCD TV QLED TV Samsung TV UHD TV

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closed Comments

  • asdfasdfasdfasdf on 06/04/2023 - 09:03
    +9

    Be aware — lots of people don't receive their orders for many many many weeks, just google product review samsung online.

    • BrewerHaHa on 06/04/2023 - 09:04

      Thanks, this might work in my favour since I wanted to delay delivery.

    • jonow83 on 06/04/2023 - 09:16
      +1

      I bought mine off their eBay clearance store and it was supposedly damaged box. They did estimate delivery to be early April and i think this was bought end of Feb. The TV did arrive before end of March and in a new box. Delivery company said Samsung was moving warehouses in Victoria so that might be the reason for all the sales and slow deliveries.

      • BrewerHaHa on 06/04/2023 - 09:31

        Can I ask how much you payed for it from the eBay clearance store?

        • jonow83 on 06/04/2023 - 10:36

          It was from this deal.

          I paid $713 inc delivery for the 43"

      • nokidsandthreemoney on 11/04/2023 - 20:04

        Are you serious?! I bought 65" from that deal and it is 2 weeks late and no communication from the Samsung ebay store. I'm livid. Did you get any communication like when it was on its way? TIA.

    • 87percent on 06/04/2023 - 10:40
      +2

      Their online shop and customer service is absolutely abysmal.

    • Kommodore on 06/04/2023 - 11:34

      They cancelled my order without reason when they were clearing out the old models last time. Would have been nice for at least a sorry no stock message or something.

      • VerticallyIntegrated on 06/04/2023 - 14:17

        Same. Cancelled my 2021 43”, despit seeing a delivery date in their portal.

        Re-ordered the 2022 model (which I preferred for the matte screen) and getting on to 5 weeks and counting with no delivery date.

    • caveman73 on 06/04/2023 - 12:43

      Agree! I placed my order on the 12th of March and I got an SMS this morning saying it was delayed again! The customer service folks are helpful, but something is broken somewhere in their supply chain.

  • solidussnake on 06/04/2023 - 09:06
    +3

    After reading countless horror stories I wouldn't bother buying Samsung direct

    • BrewerHaHa on 06/04/2023 - 09:08

      I've never had issues with Samsung but I've also never ordered something as large as a TV

      • mandelbrot on 06/04/2023 - 09:09

        Don't bother ordering a phone, cos it won't get it for ages

        • BrewerHaHa on 06/04/2023 - 09:10
          +2

          I've had experiences ordering a phone and it came very quickly so no issues for me. I'm going to update the post since so many people have experienced this delayed shipping in the past.

          • Sundubu on 06/04/2023 - 10:18
            +1

            @BrewerHaHa: Currently waiting for my Frame to arrive. Ordered on 24th March. Received ANC delivery message for the 04th April but never happened as Samsung didn't have the stock in their Melbourne warehouse. Have to wait for a reschedule from Samsung.

            • VerticallyIntegrated on 06/04/2023 - 14:21

              @Sundubu: Same. I contacted ANC direct and they know more than Samsung. They had no delivery from NSW to VIC.

        • eug on 06/04/2023 - 11:22

          Don't bother ordering a phone, cos it won't get it for ages

          I've had many phones and tablets arrive next-day or the day after. I've also had a fridge that kept getting delayed so I cancelled the order. It took many weeks of waiting to get a refund. I wonder if their smartphone logistics division is separate to their home electrical division.

    • mandelbrot on 06/04/2023 - 09:11

      It's ridiculous how a large company can stuff up online ordering and logistics so bad, particularly from captive customers that actually want to buy their products 🤯

      • 1st-Amendment on 06/04/2023 - 12:42
        -1

        It's ridiculous how a large company can stuff up online ordering and logistics so bad

        In my experience this is quite normal for large companies, especially if the company is not an 'online only' store. These larger, legacy type companies still don't understand the internet, despite Amazon revolutionising the market 20+ years ago. They treat online as a side channel and it shows.

    • TheFunkySalsa on 06/04/2023 - 09:40

      I ordered my S23 Ultra, a case, and a Galaxy Watch 5 from them during the preorder window. Got the phone and case within a week. The watch, however, took six weeks to arrive and numerous chat sessions with nice but useless support crew who kept telling me how sorry they were that their warehouse was closed for two weeks straight. Pretty frustrating, it's just lucky that I didn't have a pressing need for the watch and that the phone actually arrived quickly.

  • iamwinner on 06/04/2023 - 09:19
    +1

    Happy to share my 30% code as i don't think I'll end up purchasing. I got the code last week.

    • objtrim92 on 06/04/2023 - 09:24

      Can I get it please? thanks

      • iamwinner on 06/04/2023 - 10:33

        You need to allow for private message permission

    • D Money on 06/04/2023 - 19:06

      Anyone have a spare Loyalty Voucher?

  • JohnJA on 06/04/2023 - 09:20
    +2

    Where do I get the Loayalty Voucher?

    • arsenal1 on 06/04/2023 - 09:26

      its mentioned in the post

    • BrewerHaHa on 06/04/2023 - 09:27

      It's in the original deal post. You can just go into live chat and ask for one there. They normally give 15% or 30% but I had a 30%.

      • technogear on 06/04/2023 - 10:02

        Does the loyalty voucher expiry? how long does it expired from the time of you got them for?

        • azorax on 06/04/2023 - 10:08

          1 month, and you have to be specific about what you want.

          They limit the voucher to specific categories depending on what you're looking for.

          So check if there's anything else you're considering and just mention it to them.

      • pizzaguy on 06/04/2023 - 10:02

        OP: Puts effort in sharing and describing how to save money.
        The audience, unceremoniusly: How do I save money?

  • pegaxs on 06/04/2023 - 09:28
    -3

    What is the go with that bezel? it might be 65", but about 40% of it seems to be bezel in the photos. Is that what the TV is in real life, or they just picked a stupid photo for it to display in the stock photo?

    • BrewerHaHa on 06/04/2023 - 09:29
      +2

      It's just the stock photo that they use. It's meant to look like an artwork on display which is why the bezels look huge.

    • BlackVY on 06/04/2023 - 09:32

      I think those are for the Samsung Art thats on the screen… the white area makes it look like the art is on a canvas perhaps

    • Circly on 06/04/2023 - 09:39
      +1

      Not a bezel. That white around the screen is the screen.

      That's the point, it's supposed to look like a painting if you want it to be.

    • eug on 06/04/2023 - 12:34

      This TV is designed to look like a photo/picture Frame. The white border in the image is called a mat board.

  • stmgr on 06/04/2023 - 09:51

    Ive normally buy direct when there are good discounts You'll have to chat with them but the delivery is not too bad.

  • coxymla on 06/04/2023 - 10:05

    $1439 on edu store so if the 30% vouchers work there you can get it for $1007.

    • Bbc2023 on 06/04/2023 - 10:12

      Edu discount stack with 30% discount?

      • littlekd on 06/04/2023 - 10:29

        Interested to know as well

        • SUSUP on 06/04/2023 - 10:37
          +2

          Cannot use 30% voucher on Edu store.

  • tunzafun001 on 06/04/2023 - 10:05

    What makes this different to any other TV? Ie. How do they prevent burn in?

    • benjaminf on 06/04/2023 - 10:09

      Give QLED a search, doesn't/shouldn't burn in the way organic OLED does

      • tunzafun001 on 06/04/2023 - 10:15

        QLED is just a filter. Still LED underneath.

  • bluesteel on 06/04/2023 - 10:24

    Just ordered the 85"
    Supposedly delivery next Friday

  • bob98 on 06/04/2023 - 10:26

    DO NOT BUY!!!!! spend the extra and get 5 years warranty from jb. plus have your tv before the end of the month rather then the end of the year with samsung

  • AL008 on 06/04/2023 - 10:29

    I bought a Samsung galaxy watch 5 from Samsung direct online - they never sent me a band and took a few months to sort out. Kept saying that their logistics accounted for this when packing etc. never again.

    • R3XNebular on 06/04/2023 - 11:00
      +1

      Yea had same issue with the Galaxy Watch 4… The item went missing on delivery but they wouldnt send a replacement for ages.

  • seraphy on 06/04/2023 - 10:43

    Purchased from ebay recently - constantly rescheduled delivery dates and now awaiting cancellation/refund.

    Cousin bought a Frame direct from their store recently as well - basically same situation.

    Avoid like the plague, at least until their logistics is fixed, which is hell know when.

  • arniepie on 06/04/2023 - 10:44

    I got this deal few weeks back when they got stock again. It took about 3 weeks to deliver.. a little messy delivery communication but otherwise I'm happy.

    Don't forget to use cashback on samsung store too!

  • donkcat on 06/04/2023 - 10:52

    Pretty different deal but HN have it for $1870 including Samsung B450 soundbar and you get $460 in HN gift cards

  • teacherer on 06/04/2023 - 10:53

    Jaime from Samsung chat refusing to send me a loyalty code and saying it can't be done

    • Padawan on 06/04/2023 - 10:59

      Same, they told me to try emailing the loyalty team, which sounds like a hassle

      • teacherer on 06/04/2023 - 11:06

        I squeezed this out of them

        That's great! All you need to do is take a picture of the compliance plate at the back of your old Samsung Soundbar(the sticker with all the details like the model code and the serial number), and please send it via this email.
        [email protected]
        Please include your name and this Case #
        I will be able to activate a 15% discount code for you to use on this purchase.

  • toille4 on 06/04/2023 - 10:56

    I bought this a few weeks ago for the same price. Selected my delivery date for about 2-3 weeks later. Didn’t have any problems with the delivery company in Perth (ANC). They text the day before giving me a 3 hour window (between 9-12). They sent a text 20min before delivery with a gps tracking link of the truck. Thankfully I can’t relate to those who’ve had a bad experience!

  • DougTang on 06/04/2023 - 11:00

    Ordered my Q60B 75" on 11/03/23 and scheduled to delivery on 21/03/23, waited all day and nobody rang nor show up. And I'm still waiting for delivery.
    I won't recommend to order from Samsung online based on my experience.

  • b0cky54 on 06/04/2023 - 11:03

    I ordered my damaged box 75Q series from ebay (Samsung Australia) on Feb 28th. Still has not shipped. You can go to Samsung website and give them your ebay order number and they can look it up.

  • whytd on 06/04/2023 - 11:45

    I ordered a Soundbar early Feb and have had shipments delayed, and absolutely 0 communication. The order has been listed as delivered, and I’ve received nothing.
    I call and I’m told they can’t transfer me to the department who is looking after my order.

    I wouldn’t buy from the Samsung store again.

  • BargainMe on 06/04/2023 - 11:53

    Massive risk buying this, will probably get the order in 2025, they have worst reputation for customer service

  • jdawg7 on 06/04/2023 - 12:02

    What's the go with Samsung AU store's delivery process??? No tracking number in 2023 almost makes me see a pig fly

  • jdawg7 on 06/04/2023 - 12:05

    It's not the extended wait times that get me. It's the fact that they don't offer tracking numbers in 2023. Without a tracking number I feel like Ace Ventura is delivering it.

  • JASP on 06/04/2023 - 12:16

    Can any one share a 30% off code? They only offered me 15% and told me to email Loyalty’s.

    • MerlinsEgo on 06/04/2023 - 12:42

      Same with me .. this was their reply "Here in Samsung Regular Online, we only have 15%off vouchers to provide. There is no 30%off voucher for any of our items. I hope you understand, and we do apologise for the wrong information."

  • guichenmin on 06/04/2023 - 12:18

    Be careful with dealing direct with Samsung guys. I ordered one of those in Dec, now over 15 x phones calls, Facebook, linkin.
    Still Nothing delivered as of today, now waiting for refund. Believe or not Samsung even wants me to return the undelivered tv, not sure how 🤣🤣🤣

  • Ifndefx on 06/04/2023 - 12:38
    -1

    I bought this exact same tv and size from samsung during the boxing day sales, it was delayed in delivery and when it did arrive it died within 2 hrs, had to wait for 4 weeks for a replacement. When the panel was replaced it had light bleed around the bottom, had to get it replaced again…. now it randomly shuts off while you are watching something, and it randomly turns on in the middle of the night. I've had six calls to samsung and they are asking for a video of it randomly turning off… otherwise I will be charged for a inspection - the experience has been pretty poor.

    The original technician that came out said that it is difficult to get the new panel, but if I had bought it from the box stores they would just take it out of their stock.

    • Ifndefx on 06/04/2023 - 13:05
      -1

      oh and also due to all these issues, I still have my old TV sitting in the lounge expecting this TV will fail at some point.

  • cvaz on 06/04/2023 - 12:46

    I’ve ordered many phones, a fridge, a tv - never had any issues. Phone delivery is usually express.

  • Guesty on 06/04/2023 - 12:51
    +1

    Surprised on the hit and miss for deliveries, Ordered a 75" Frame direct from the Samsung website during the Black Friday sales last year and arrived in 4 days.

    • jdawg7 on 06/04/2023 - 13:12

      I guess it depends if it gets drop shipped vs being in the country already.

  • heathy on 06/04/2023 - 14:06

    Would love a discount code if anyone has one that they are not going to use! Thanks in advance :)

  • Hansolomon on 06/04/2023 - 14:16

    Honestly stay the (profanity) away from Samsung.

    Here is my horror story;

    Sent to Samsung

    On 16/03/2023, I bought Samsung QA75QN85BAWXXY at www.samsung.com.au.
    I am disappointed because it arrived on the 23rd of March at my house with a major fault, that being dead on arrival. As noted previously, this TV was set-up by the courier as per installation request by me. The courier explained that the television would not turn on and tried several different power outlets in my apartment. I spoke to Samsung no longer than thirty minutes after installation to let them know of the major fault. They agreed right there and then on the 23rd of March that I would receive a replacement due to a major fault.

    I then confirmed on the 24th of March that a replacement was to be sent to my address and the TV that was not working would be couriered in due course.

    In the evening of the 23rd when I arrived home to inspect my new television, I noticed my power had been short-circuited from the dead television and consequently had food spoilage in two fridges.

    Evidently this NEW product is not of satisfactory quality or fit for the purpose described as it had a major fault out of the box. I do not understand how this was not picked up earlier in testing at your warehouse or QA.

    Since then, I have had numerous calls with your customer service team which have amounted to nearly 5-6 hours over 2 weeks, completely wasting my time and theirs. According to your process, you required a service technician inspect the TV. Whilst on the phone to one of your representatives, they asked that I do some technical support. I plugged an HDMI cable into the back of the television and into my laptop, this did not provide any connection and when taking the cable out of the TV I was electrocuted by the faulty television.

    Your technician then carried out an inspection on the 30th of March. Your technician was in my house for approximately 10 minutes and determined that the TV was defective from factory and had a major fault.

    TV is now out of stock and they will only offer a refund…

    • jdawg7 on 06/04/2023 - 14:26

      The classic out of stock refund tactic

    • VerticallyIntegrated on 06/04/2023 - 14:27

      Take the refund

      • jdawg7 on 06/04/2023 - 14:28

        That is a no brainer

        • Hansolomon on 06/04/2023 - 14:31

          Yep. And probably getting a80k or c2. Never dealing with samsung again

  • Deviner on 06/04/2023 - 14:25
    +1

    Samsung is quite literally the worst company to deal with for customer support/returns/refunds etc.

    I received a broken 65" on Valentine's Day and told them same day.
    TV is still sitting here in its box because Samsung are so frickin dumb and negligent, they seemingly can't manage a courier to come collect it.

    Weeks of phone calls later, I just filed a dispute with PayPal about it.

  • faintasy on 06/04/2023 - 14:33

    This is what they can offered for loyalty code
    30% for selected QLED or 15% for Frame TVs of 2021 Models or for Soundbar

    Sale team does not have the discount code So try chatting to service team

    You might need to have a Samsung product / serial number to qualify as loyalty customer.

  • dirtyhen on 06/04/2023 - 14:40
    -1

    They cancelled my 43’’ order

  • dogzilla on 06/04/2023 - 14:50

    Tried half a dozen times for the 30% discount and couldn't get them further than 15%, Hit them up about 30% and they said they dont offer it on the online store. Must be targeted.

    I was aiming for the 75 Inch The Frame.

  • Clarencerx on 06/04/2023 - 15:49
    +2

    Just sharing my experience here from Samsung Online. I ordered a Fridge fridge from them back in Feb. Delivery was set for 24th March. Didnt rock up, but status on website was delivered. Rang and spoke to them almost everyday to find out what happened, was promised a call back everytime but nothing happened. Tried escalating this to case manager but they were very reluctant.

    Ended up filing PayPal dispute.

    Ordered from JB yesterday, fridge arrived today.

    I would 100% avoid Samsung Online store. Their customer service is appalling.

  • Make it so on 06/04/2023 - 17:38

    Ordered a phone 8 days ago, no update yet. Previously it was much faster.

  • ozzbargainer on 06/04/2023 - 18:39

    ordered a phone 4 weeks ago, no update yet. Horrible customer service.

  • bigsaver on 06/04/2023 - 22:04

    not able to get the Bonus Customisable Frame TV Bezel when using the voucher

    • starburstyellow on 12/04/2023 - 12:20

      Are you sure? I was just about to buy (the 75). Any correspondence you can share?

      • ppywong on 12/04/2023 - 12:24

        Yeah - it's in the T&C. If you tried adding a voucher with the bezel, once the voucher is entered, the bezel becomes normal price again.

        • starburstyellow on 12/04/2023 - 12:26

          I just read the t&C. I guess it's this line:

          Not available in conjunction with any other offer unless otherwise advised.

          I should have tried the tv and bezel to test myself. Thanks for your reply.

  • Sam4dealz on 07/04/2023 - 00:04

    Does anyone has a spare 30% voucher? pls Dm me.

    • will05 on 07/04/2023 - 01:08

      I think got 15%??

      • will05 on 07/04/2023 - 13:05
        +1

        neg vote for helping mate
        good going,

  • lfedj on 07/04/2023 - 08:06

    I ordered 65” The Frame tv with 30% discount, had to email: [email protected] request 30% voucher code and supply serial number of current Samsung TV. Paid $1119.30.
    I also got 15% code for a sound bar to use in a separate transaction for the S60B paid $339.15

    Note after I emailed they called me within 10 minutes to offer the above then emailed the codes over.

    Now fingers crossed for delivery on the 1st May, was 17 April but transport company sent an SMS with link this morning to lock in new date.

    • BrewerHaHa on 07/04/2023 - 08:20

      Did you do that yesterday/ today/recently? If so I'll update the post with your info

      • lfedj on 07/04/2023 - 08:47

        Yesterday (6th April)

  • shortcircuit on 07/04/2023 - 08:29

    I ordered last February, lucky mine came in 2 weeks.

  • starburstyellow on 09/04/2023 - 13:28

    Anyone got a spare code? Would love to purchase this. Please DM. Thank you.

    • mandelbrot on 09/04/2023 - 15:23
      +1

      I've got one mate, if you want it

      • starburstyellow on 09/04/2023 - 17:19

        Thanks very much will be buying it this evening!

  • ppywong on 09/04/2023 - 17:07

    Meh … no longer available in stock.

    Anybody know how long for them to get back in stock?

    If not, anybody know if other retailers will match?

    • BrewerHaHa on 09/04/2023 - 17:43

      I was watching stock since it was on sale last time. It was a few weeks for them to come back into sick and when they did they were the RRP of 2.5k. Talk to chat to see if you can pre-order? Might be possible

      • ppywong on 12/04/2023 - 10:12

        I think the 65" is completely out.

        Options for 'stock alert' has been taken off the website.

        They're obviously clearing stock for 2023 models.

        I guess - got to watch out for the discount for 2023 models.

    • BrewerHaHa on 30/04/2023 - 11:55

      It is now back in stock

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