Brand New BMW Car Turned into Refurbished and No Compensation

L[Deactivated] on 07/08/2023 - 15:51
Last edited 08/08/2023 - 13:43 by 2 other users

I received a MY23 BMW car last week and on the first day it had a major control display screen issue (Most features of the this new model heavily rely on the central control screen to function properly. Majority of previous generation physical buttons are deprecated). BMW only agreed to get the part replaced and refused to refund like 10 percent whatsoever. How fair is that?! A brand new car that needs part replacement on the first day is equal to a refurbished car! Would you ever pay the full price of a real zero defect brand new iPhone for a refurbished one?

Even if the part is replaced, we are still faced with a higher risk of the issue recurring in the future comparing with the zero defect brand new car. How could you fully guarantee the part replacement will fix the issue for sure? Couldn't there be another possibility of the issue caused by some other hidden part or mixture of parts altogether? To me, we would rather spend the full price in a defect free new car that doesn't break on the first day (although it can break in six months, that is a different story to me), which we are sure for now has a higher chance of becoming a lemon …Hence, why do we have to pay the full price?

I swear this was not meant to be a troll post at all! Just my first time signing in to Ozbargain and posting for my real life experience!!!! Would some of you please have more trust on others who are suffering from having purchased a faulty product?

Automotive BMW X1

closed Comments

  • Gdsamp on 07/08/2023 - 15:52
    +24

    following for others' comments as thread pertains to issues with brand new European car

    • iDroid on 07/08/2023 - 20:16
      +28

      Not to mention that OP has no idea what "refurbished" means..

      Talk about entitled.

      • kaleidoscope on 07/08/2023 - 22:31
        +9

        Talk about entitled.

        It’s a beemer, op’s entitled by default.

        • iDroid on 08/08/2023 - 11:31

          Wait until he find that the indicators don't work either!!!

    • AutomationGuy on 07/08/2023 - 22:01
      +5

      I'm just upset that you can't downvote posts.

    • Tomcruise on 07/08/2023 - 22:25

      Is the car really European or is it African, Yank etc.

      • Gdsamp on 07/08/2023 - 22:25

        Current Gen (U11) AU-delivered X1s are actually made in Germany

  • spackbace on 07/08/2023 - 15:55
    +61

    Member Since
    3 hours 34 min ago

    Troll post needs work to be more believable

    Try again

    • Ocker on 07/08/2023 - 16:07
      +6

      Please don't encourage OP to make another ridiculous post!

    • Lord Fart Bucket on 07/08/2023 - 16:35
      +8

      But…. but… it's a high yield investment!

  • Brian McGee on 07/08/2023 - 15:55
    +30

    How fair is that?! A brand new car that needs part replacement is equal to a refurbished car!

    I really hope you're not planning on owning it past 5 years, you'll be in for a shock.

    So you'd prefer a 10% refund and no control screen? Or do you want it replaced which is what warranty is for? But I guess you want both, greedy bastad.

      • kerfuffle on 07/08/2023 - 16:06
        +22

        That's what you get for buying a BMW

      • boomramada on 07/08/2023 - 18:06
        +2

        So OP each time my car recall for repair, they should offer me 10% from the purchase price ? LoL

        • DashCam AKA Rolts on 07/08/2023 - 19:24
          +21

          Step 1 Buy a Jeep
          Step 2 multiple 10% refunds
          Step 3 profit.

      • Qazxswec on 07/08/2023 - 18:49
        +18

        ummm.. with the part being replaced and probably double and triple checked for faults, it would be less likely that the problem would reoccur, not more likely, i dont know where you came up with that conclusion, and no, it is not considered "refurbished", that thought process is borderline idiotic, i can understand your frustration, but your logic and critical thinking ability is way off, just relax and take a deep breath, everything will be ok

        • jhaley3180 on 08/08/2023 - 09:17
          +1

          I love this reply

      • iDroid on 07/08/2023 - 20:19
        +3

        Really?

        You're hung up on something you shouldn't care about. The only issue I'd have in this situation is the waste of time and effort to have it fixed. But that's just part of getting a new car - they sometimes have defects.

        Rest assured, you'll have more issues over the next 2 years - but that's why they have warranties..

      • CalmLemons on 07/08/2023 - 20:35
        +3

        It's a car. It's not a small item.

        Car has many parts, which are complex.

        You don't get to ask for a 10% refund on a $100k item, though I'm assuming you've only purchased a $60k BMW from the sounds of you.

      • rave75 on 07/08/2023 - 23:25
        +1

        Brand new car doesn't me 100% defect free.

    • azero on 08/08/2023 - 10:12

      Many many moons ago, we were taught of a ruling in the uk, where the court ordered a dealership to replace a brand new range rover because of a faulty radio on delivery.

      I don't know if the same rules are here or even applicable today, but for OP if you are really pissed, talk to a lawyer.

      • Brian McGee on 08/08/2023 - 10:47

        For such a product the fault would have to be a major inconvenience to the operation, like an engine or transmission catastophically failing. A radio is no tcrucial to the operation of the vehicle, even if it runs the climate control. However if the dealer isn't able to rectify the issue after 3 visits, or there are 3 of these minor failures (radio, A/C, seat motors imoperative) then that can trigger a major failure under the ACL guidelines, just look at the case of Sally Morphy.

  • Hybroid on 07/08/2023 - 15:55
    +29

    BMW only agreed to get the part replaced and refused to refund like 10 percent whatsoever. How fair is that?!

    Because that's not how warranty works.

    Would you ever pay the full price of a real zero defect brand new iPhone for a refurbished one?

    I don't think you understand what refurbished means. It's still a brand new car, not a used one. A factory repair under warranty doesn't make it refurbished.

      • dtc on 07/08/2023 - 16:08
        +36

        You keep saying this, but why do you think that a brand new control screen is higher risk of faults than one inserted during the factory build? Its just a plug and play item, its like saying that a replacement computer monitor is going to be higher risk than the one you originally bought.

      • Hybroid on 07/08/2023 - 16:16
        +18

        There is no higher risk of issue recurrence. The part will be replaced and is therefore no longer a defect.

        It is no different to the car rolling off the factory assembly line in Germany/Austria and final testing showing an issue with something which they replace.

        Or, the car coming off the container ship in an Australian port, going through check-up and realising there's a defective part and getting that repaired before it goes to dealer showroom.

        Or, the dealer has the car sitting in showroom garage for weeks, it gets sold, they prepare it for the customer and realise there's a defective part and get it replaced before handing over to customer.

        Your only difference is unlucky it happened during your possession so you're aware of it. That's what warranty is for, they will repair it good as new.

        Electronics generally have ~5% failure rates. It happens.

          • Hybroid on 07/08/2023 - 17:48
            +20

            @[Deactivated]: The warranty is your guarantee. You have 5 more years to find out if there's any other issues or not.

          • Kabal on 07/08/2023 - 18:23

            @[Deactivated]: Even if you got the mythical "perfect" new car (which doesn't exist as evidenced by actual data), the one you received could have had parts replaced before it got to you.

            New just means nobody but you has owned / driven it (aside from delivery / shuffling around the lot). Doesn't mean no part has ever been replaced since the first time it was put in there.

      • randomusername2017 on 07/08/2023 - 16:17

        faced with a higher risk

        Don't worry..you're all good until the warranty runs out… please come back and share your experience with the dealer when it's replaced out of warranty.

      • Caped Baldy on 07/08/2023 - 16:22
        +3

        Are you expecting a BMW to last 20 years without issues or something?

        • [Deactivated] on 07/08/2023 - 16:30
          -4

          Of course not, but it is insane to pay the full price for a brand new car that broke on the first day and needed refurbishment …

          • Brian McGee on 07/08/2023 - 18:45
            +4

            @[Deactivated]: They are not using a refurbished part, they are using a new part.

          • iDroid on 07/08/2023 - 20:24
            +1

            @[Deactivated]: "Refurbished" is something that was previously owned (and likely used) BY SOMEONE ELSE who returned it for some reason and THEN it is refurbished (made to be close to new again) and resold TO SOMEONE ELSE.

            A repair is NOTHING close to refurbished.

          • CalmLemons on 07/08/2023 - 20:37
            +2

            @[Deactivated]: If they took the car back, and gave you a car that someone else drove but cleaned it up and made it near new, that would be a refurbishment.

            They simply replaced a broken part for you, that is not a refurbishment.

            A refurbishment means the entire replacement they gave you was previously used by someone else.

            You are not ready to own a BMW.

          • smartazz104 on 07/08/2023 - 20:42

            @[Deactivated]:

            it is insane to pay… for a brand new car

            It sure is.

          • PeterSnoot on 08/08/2023 - 08:29

            @[Deactivated]: So you are admitting to your own insanity?

          • Brian McGee on 08/08/2023 - 10:05

            @[Deactivated]: And the man in the repair shop will probably take more care to make sure the job gets done 100% than some Fritz on the assembly line throwing 100 together in a day.

      • websterp on 07/08/2023 - 16:57
        +4

        Well based on this argument, I have a 5 year old car that I drive daily but no parts have been replaced. OP would you be interested in my "brand new" car? .

      • boomramada on 07/08/2023 - 18:10

        Go see the documents you signed when purchasing the car, does it say, replace with new car on defect fixes?

      • iDroid on 07/08/2023 - 20:20

        You couldn't be more incorrect.

      • Sidor on 08/08/2023 - 08:33

        Had to buy BYD

  • Bargainitis on 07/08/2023 - 15:57
    +26

    How do you downvote posts? they should really allow that if its not possible.

    This sh1t is so dumb

    • rumblytangara on 07/08/2023 - 22:14
      +3

      This is possibly the dumbest post I've seen here since I joined Ozbargain.

    • Hardlyworkin on 07/08/2023 - 22:50
      +3

      The post is in need of a total refurbishement.

  • bobbified on 07/08/2023 - 15:59
    +13

    BMW only agreed to get the part replaced and refused to refund like 10 percent whatsoever.

    HAHAHAHAHAHAHA

    • iDroid on 07/08/2023 - 20:25

      /r/contagiouslaughter

  • kerfuffle on 07/08/2023 - 16:05
    +15

    Tell me you don't understand how warranty works without telling me you don't understand how warranty works.

  • Mikefr on 07/08/2023 - 16:07
    +1

    Oh boy…..

  • dcep on 07/08/2023 - 16:07

    Would you ever pay the full price of a real zero defect brand new iPhone for a refurbished one?

    https://www.ozbargain.com.au/node/702902

  • DJR9000 on 07/08/2023 - 16:11
    +5

    don't worry, most BMWs i see, new and old, never seem to have indicators that work, given that i'd say your experience is normal

    • OzzyOzbourne on 08/08/2023 - 08:36

      Even refurbished indicators are an expensive option on a BMW 😅

  • randomusername2017 on 07/08/2023 - 16:12
    +3

    while you're at it… get them to rebate the 30% depreciation after you drive it off the lot..

  • Euphemistic on 07/08/2023 - 16:14
    +5

    Imma run out of down votes again.

    A brand new car with one new(er) part is still a brand new car. The second you drove it out of the driveway it’s worth 10% less (in normal markets).

    That’s how warranty works with cars. If something breaks, they replace it with something that works. If many many things fail then you can start looking at lemon laws and potentially get refunded.

    If you’re worried about it failing again, you’ve got to reconsider your purchase. Cars have millions of parts. Sometimes they fail. They get replaced.

    If you really can’t cope with it take it back and get a refund and have no car. (I’d like to see how well that goes)

  • Drakesy on 07/08/2023 - 16:16
    +3

    OP really living up to the dropkick entitled to "CoMPEnSazIoN" BMW driver stereotype.

    1. It's euro
    2. It's euro
    3. It's euro

    If owning it doesn't involve a multitude of problems, then you're not doing it right.

    Also your analogy doesn't even stand up. If it were equivalent to replacing an iphone with a refurbished one they'd have given you a lightly used replacement car. They haven't in this case…

    The moment you drove it out of the car yard you lost ~10%. A new MMI is the least of your worries let alone your definition of "refurbished".

    Imagine burning an email and username just so you could post this…

  • Caped Baldy on 07/08/2023 - 16:21
    +3

    So you want a $5k-$10k refund because the screen isn't working?

    Give the dealership the time to fix the issue. There should be better QC but you're getting worked up over nothing.

      • geekcohen on 07/08/2023 - 16:29
        +1

        Maybe you need to go with this guy.

      • dcep on 07/08/2023 - 16:29
        +3

        Might want to ask for 60% discount then.

      • geekcohen on 07/08/2023 - 16:31
        +2

        Most features of the MY23 model are based on the controller screen and many physical buttons are gone. With a faulty screen, it renders the car at least 60 percent useless.

        I understand the frustration as my Wife's Hyundai Tucson is very similar to is system controllers. However, that is why cars have warranty to cover in the event of issues or failures.

      • Drakesy on 07/08/2023 - 16:36

        I hate it when the radio makes up 60% of my car's usability.

        JUST LET ME LISTEN TO ABC CLASSIC FM GODAMMIT

      • Euphemistic on 07/08/2023 - 18:22

        Can the car still be driven? You’ll be able to take it back for repairs then

      • Serapis on 07/08/2023 - 20:13

        Useless 60% of the time, everytime!

      • smartazz104 on 07/08/2023 - 20:43
        +2

        How would a 10% refund help with that?

  • DingoBilly on 07/08/2023 - 16:32
    +1

    This is just a part of life and bad luck…

    Seems like you've been lucky so far if this is the first time you've ever bought something and it hasn't worked. I've had to return numerous items over the years - it's pretty standard that you just replace the item and that's it though.

  • djones145 on 07/08/2023 - 16:39
    +2

    did ya pay for working indicators cause u should get a refund as well for a feature u wont use!

  • TheBilly on 07/08/2023 - 16:42
    +1

    Your zero defect refurbishment argument doesn't even make sense. What if you bought a brand new car and the brake pad failed and they replaced it with a new one. What if the tyre blew up driving it home and they replaced with a new tyre. It's a car, things can break and they get replaced. Whether this happens in the first 1 hour or after 100,000km. The concept is the same.

  • Kabal on 07/08/2023 - 16:43

    There is basically no such thing as a defect free new car.

    In 2023, the industry average is 192 PP100
    source: https://www.jdpower.com/business/press-releases/2023-us-init…

    So thats 192 issues for every 100 vehicles sold. E.g. more than 1 per car.

    Forget about it and enjoy your new car.

      • kerfuffle on 07/08/2023 - 16:53
        +4

        Could be worse. You could have crashed your brand new car on day 1.

        • Gdsamp on 07/08/2023 - 17:00
          +1

          Actually that might've been better: some polices have new car replacement after write-off

          (major assumption of an OzB forum poster having car insurance notwithstanding)

      • Drakesy on 07/08/2023 - 18:27

        So you knowingly ignored all the evidence out there and still pulled the trigger?!

    • [Deactivated] on 07/08/2023 - 17:50
      -4

      I am not disagreeing, but if you had to choose to spend the full price on a new car that breaks on the first day or on one that could break in 6 months or years from a theoretical perspective, what would be your choice? I am an ordinary buyer and I would definitely not go with the first one …

      • Euphemistic on 07/08/2023 - 18:23
        +5

        First day. Get the repairs over and done with.

  • Cluster on 07/08/2023 - 16:51
    +4

    This is either a troll post, or the OP is completely unreasonable. Not sure which.

    • [Deactivated] on 07/08/2023 - 17:01
      +2

      You don't have to choose as more than likely, it's both

  • cheapjunkie on 07/08/2023 - 17:09
    +7

    I want 10% compensation for my time wasted reading this post.

    • Jimothy Wongingtons on 07/08/2023 - 18:11
      +2

      Same but who am I kidding I’d probably just waste it again anyway

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