This was posted 1 year 8 months 20 days ago, and might be an out-dated deal.

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HSBC Star Alliance Credit Card: 50,000 Aeroplan Points ($4,000 Spend in 90 Days), $0 1st Year Fee then $450/Yr @ Air Canada

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HSBC Star Alliance Credit Card: 50,000 Aeroplan Points ($4,000 Spend in 90 Days), $0 1st Year Fee then $450/Yr @ Air Canada
Go to Deal
LAcdc1001 on 29/09/2023 - 09:31 aircanada.com (17967 clicks)
Last edited 07/02/2024 - 06:58 by 3 other users

Fast track to Star Alliance Gold Status when you spend $4,000 or more on eligible purchases in the first 90 days from account opening.

Airline Perks
Enjoy premium 50K Status perks when you select Aeroplan as your status airline such as priority check in, extra baggage allowance, and cabin class upgrade credits.

NB: Your Aeroplan Elite status will be valid for the remainder of the current calendar year and next calendar year.

Annual Fee
Save with a $0 annual fee in the first year ($450 thereafter).

Short summary of Gold Status eligibility & existing HSBC customers waiting period — thanks to Acdc1001. Please carefully check the Terms & Conditions on Air Canada's web page.

Mod: Helpful info after signup.

Financial Airline Status Credit Card Frequent Flyer Reward Points VISA

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closed Comments

        • MnM007 on 01/02/2024 - 13:42

          I really think is Air Canada that is passing buck.

          If you look at the HSBC offer it doesn't mention any bonus points from Air Canada, just the Star Alliance Gold Status:

          https://www.hsbc.com.au/credit-cards/products/star-alliance/

          It is only Air Canada offer that mentions this:

          https://www.aircanada.com/au/en/aco/home/aeroplan/credit-car…

          And of course Star Alliance has no part to play at all in Air Canadas' offer.

          The way I see it is like this:

          1. HSBC make the CC offer for Gold Status once you meet the required spend.

          2. Air Canada tags along the HSBC offer and says if you select us as your airline in Star Alliance preferences (over the other airlines) we will give you 50k bonus points.

          So in my view it should really be Air Canada answering the questions for 50k bonus points.

          I wonder if anyone that spoke with Air Canada asked the "hard" questions when they were being redirected to HSBC or Star Alliance, like:

          • So you are telling me that HSBC is in charge of Air Canada points allocation?
          • I applied based on an advertising I saw on your web site (Air Canada) why as you trying to direct me to an organization that didn't make any bonus pints promises to me?
          • I am not happy with how your proposed resolution to this issue and I demand to speak with a senior manager or what is your complaints review process as I intend to go through it.
          • etc
            etc
            • MnM007 on 01/02/2024 - 14:06

              @Skux: That's bullshit from Air Canada.

              If they don't know what we spend then why did they give us 50K (Star Alliance Gold) status? What in the world made them do that? Just decided to be charitable?

              The very fact that we all got 50k status with them shows that we met all the criteria and Air Canada recognized this too by giving us 50k status!!

              I am gonna give them a call and play their merry go around game and see :)

                • MnM007 on 02/02/2024 - 12:10

                  @Skux: @Skux

                  I have called Air Canada yesterday on the number you mentioned - +118003615373 which is for Aeroplan members.
                  After a 2 minute wait I got a very nice person at the other end who was willing to help.

                  After giving him my Aeroplan number, I started the discussion by mentioning that I have already 50K and I am missing Bonus points.
                  He asked me about the bonus points and how I did get them. I told him that it is advertised on Air Canada site. He did a search and found the page.
                  After he told me that he found the page I took the initiative and told him that I already made the required spending and because of that HSBC already informed Star Alliance about it. Star Alliance gave me Gold Status and as I have selected Aeroplan in Star Alliance, they (Star Alliance) informed Air Canada who gave me 50k Aeroplan status.
                  He was able to follow my logic and didn't even ask again about the spend.

                  Next he put me on hold to get more information about my Aeroplan status. He came back and he told me that he sees in the system that I have achieved 50k on the 30th of November (my email from them was on the 2nd of December) and that (yesterday Canada Time just before midnight) it is still 30th of November and I should wait a few more days.

                  My reply to him was that some of my friends (Hello ozbargain friends!!) who applied and got Aeroplan 50K status days/weeks after me, already received the bonus points before me. I told him I did not understand how this could happen and that I was not too happy about it. I also told him that the bonus points should be allocated in 6 to 8 weeks and not 8 weeks to the letter!

                  Again he put me on hold while he did more investigations and then he came back to tell me that he now sees that the period has expired (must have ticked over midnight in Canada and it was now 1st of FEB so the 8 weeks period expired). He asked me to stay on hold again while he will talk to a manager (I didn't even asked him to speak with a manager).
                  When he came back he told that his manager agreed that something is not right and they are looking to fix this.
                  I said that this is great but how long will this process take? He did say to me that since I called and a manager got involved it should not take too long - a few days.

                  I thanked him and the call ended.

                  So now I am waiting. Check today - no bonus points yet.

                    • MnM007 on 02/02/2024 - 13:20

                      @Skux: Forgot to say - the guy said he did add notes to my digital file (hope he did it).
                      So if I have to call the second time I will refer whoever answers to that.

                      If I don't have the points sorted this weekend I am calling back on Monday.

                      • Bmriel on 05/02/2024 - 12:57

                        @MnM007: Did your bonus points come in?

                        • MnM007 on 05/02/2024 - 13:33

                          @Bmriel: Nope :(

                          I will call them later on and be a bit more firm this time.

                          • Bmriel on 05/02/2024 - 15:58

                            @MnM007: Please update us! I reckon I’ll call them and if not resolved, tell them I’ll lodge a complaint with the ACCC (Australian Competition & Consumer Commission)

                            • alexryan1979 on 05/02/2024 - 16:48
                              +1

                              @Bmriel: I still have nothing either (qualified 25 November) - same as you guys, have called Air Canada several times, allegedly had a case escalated by a supervisor - concerningly the last rep I spoke to said she could see the 50k Elite Status offer but not the 50k points part! Wow. With several of us (just on this forum) - when will the penny drop with them that something is wrong? I like the idea of ACCC - they are clearly now in breach of their own terms and conditions.

                  • alexryan1979 on 02/02/2024 - 13:08

                    @MnM007: Two minute wait!? You must have hit the jackpot - 1 hour 45 on the phone last night - the first hour and 15 on hold - then back and forth back and forth with an Indian call centre struggling to grasp what I was calling about - THEN THE CALL WAS DISCONNECTED. Incredible - this is a debacle. Why are we having to fight these idiots - the staggering incompetence…….on the phone again to them now………an airline that doesn't even know its own offer?

                    • MnM007 on 02/02/2024 - 13:14

                      @alexryan1979: @alexryan1979

                      I checked my phone - I called yesterday at 11:40AM WST (2:40PM AEDT). Yes the automated message said abut 2 minutes wait - and yes it was answered in under 2 minutes.

                      I know what you are saying - the points should just be allocated in the promised time frame.

                      What date did you achieve 50k status with Aeroplan?

        • MnM007 on 06/02/2024 - 12:43

          OK new update 06/02/2024.

          Called the Aeroplan international number again today (could not call yesterday).
          After going through the options on the phone (press1, press10, press x :) ) an agent answered immediately. Yes you read that correct - no wait time! (maybe I should start to play lotto too!)

          There were notes in my "file" about the case I have put in on the 31st of Jan as well as the last phone conversation I had with them over the phone. It was good that they knew why I was calling (after a quick review of the notes) and I did not have to repeat myself.

          Agent was communicating to a manager who acknowledged that I should have received the points by now and that something is wrong. They asked my to check Star Alliance to see if the point went the "by mistake" - so I checked and there were no points there.

          A bit more communication between the agent and the manager and this is what I got back - they will investigate more as they know something is wrong. They said they will contact HSBC themselves to sort it out, however might take a few days.
          I ended the call telling them that I have travel plans and I need the points and I cant wait forever before I go to government agencies to sort out this mess. They re-assured me that they are doing all they can (including contacting HSBC) and should be sorted soon.

          • alexryan1979 on 06/02/2024 - 13:06

            @MnM007: Think I'm in the same boat as of my call on Sunday just gone - note added to my file for escalation by a supervisor - was told they would be reaching out to the other partners (HSBC and Star Alliance) to see what was going on. Was told this could take a week or more……the wait to make bookings continues whilst options evaporate by the day….

            • alexryan1979 on 06/02/2024 - 13:44

              @alexryan1979: I feel this "reaching out to partners" thing is indicative of what a mess we are dealing with - they simply need a mirror - as it is all on Air Canada from what I can ascertain…..

              • MnM007 on 06/02/2024 - 13:55

                @alexryan1979: Will be good if ALL people who didn't get the bonus points will call them. Will put even more pressure on them to sort it.

            • Bmriel on 06/02/2024 - 21:54

              @alexryan1979: I’m in the same boat. I’ve been waiting to book flights until the bonus points come through. Meanwhile, flight prices have been increasing/I’ve been missing out in sales!

            • MnM007 on 06/02/2024 - 17:09

              @Skux: I am not sure exactly but after I thought about it more, I think it is to do with the bonus points.

              So there will be 2 categories of people that Aeroplan get:

              Category 1. Normal users that just achieve Star Alliance Gold. They get 50k status with Aeroplan and that is it.

              Category 2. People like us who applied through this offer and used the HSBC card. We should get 50k status + 50k bonus points.

              Now, from Aeroplan's point of view all people are in category 1, so all get 50k status once Star Alliance informs them.

              Aeroplan needs to make sure that some people are moved to category 2 AFTER they (Aeroplan) can make sure HSBC card was used (otherwise everyone will get the 50k bonus points).

              It seems that for some people moving from category 1 to category 2 is automatic.
              And here is the issue - why for some the 50k bonus points process is automatic and for others if fails.
              They need to fix it and fix it soon.

              Also at the same time they need to talk to HSBC and sort us out, by manually adding the points, once they have confirmation that indeed we are part of the HSBC bonus points promotion.

              That is how I see it now.

              • Bmriel on 06/02/2024 - 22:16

                @MnM007: This logic makes sense. I wish there was a way that we can help expedite the process that shows we were part of the HSBC bonus points promotions. Perhaps by forwarding them emails of our successful applications and the date that we achieved gold status on star alliance (which shows that we spent the minimum spend as per the T&Cs).

                • alexryan1979 on 07/02/2024 - 08:34

                  @Bmriel: Check your accounts - I can see the 50k bonus points in the activity list - for me dated 21/11 - although my qualification email was 25/11. Oddly the bonus points are not reflected in my total points yet, so I don't appear to be able to use them…….will call now

                  • alexryan1979 on 07/02/2024 - 08:54

                    @alexryan1979: The points are in and reflected in the total!

                    • cathalm8 on 07/02/2024 - 12:30

                      @alexryan1979: Hey are you guys checking the aeroplan site or the star alliances site for the points?

                      Also wondering where and on what website I can see if or when my 50k status was achieved?

                      • nightelves on 08/02/2024 - 04:14

                        @cathalm8: Download the Aeroplan app. If you achieved it, it should say 50K Star Alliance Gold.

              • alamodey on 16/02/2024 - 00:20

                @MnM007: i didn't even know there was a category 2. i applied after reading the title so thought it's just 50K bonus points?

    • Buy Buy Buy on 01/02/2024 - 16:00

      Have you earn points from other activities to your aeroplan? I got about 400 points from 2 short star alliance flights,then got my 50k bonus points about 1 week after i paid my 1st statement.

      Maybe my real flight points helped to legitimise my aeroplan account ? and made my bonus points come faster?

  • scbrother on 01/02/2024 - 18:56
    +1

    My bonus points finally came!!!! About 7 weeks after getting 50k status.

    • MnM007 on 02/02/2024 - 11:18

      What date did you receive 50K status?

    • ozbargainerlife1 on 03/02/2024 - 14:33
      +1

      can I ask once you get the email to choose status airline, how long did it take to reflect on air canada? The email has a date in it, was it after that date?

  • lucas5611 on 03/02/2024 - 15:05

    For the activity points l, Do we get star alliance points after the transactions approved ? Or at the end of the statement ?

    • hellwolf on 03/02/2024 - 21:45

      The points get sent to Star Alliance after the statement has been issued.

  • Purkulator on 04/02/2024 - 02:51

    So sounds like we will receive the points 8 weeks or 2 months after receiving the 50K gold status email?

    • alexryan1979 on 04/02/2024 - 20:04

      Good luck - I'm 10 weeks in and nothing…….nobody accepting responsibility - all pointing to another party…..

      • Purkulator on 05/02/2024 - 04:02

        Surely if others got the same thing shorter time?!

      • Bmriel on 05/02/2024 - 07:15

        Yup! Same here. I’m 10 weeks in waiting for my bonus points

  • sacs2k1 on 06/02/2024 - 21:05
    +1

    As someone who has always considered Australia and Canada quite comparable in terms of standard of living, salaries, and overall quality of life, I think Aussie businesses are a lot better in resolving customer issues promptly. Especially if it is impacting a large customer base. Heck, some would even throw in some extra goodwill (like points, discounts, etc).

    Poor play Air Canada! Your promotion is badly backfiring and leaving a very bad taste.

    • alexryan1979 on 07/02/2024 - 08:26

      Problem with this one is - who will hold them to account? Seems the poor customer is up the creek……

    • caperite on 07/02/2024 - 23:42

      "I think Aussie businesses are a lot better in resolving customer issues promptly…"

      Qantas clients / victims may beg to differ.

      Sorry, doesn't help your situation at all. I'm just bitter and have to vent. I hope your points come through shortly.

  • mamalove on 07/02/2024 - 07:35
    +1

    Just got my 50k bonus points this morning! The points were backdated to 20 Nov, the day I got my 50k status.

    • alexryan1979 on 07/02/2024 - 08:22

      Great news for you - hopefully they are working through the backlog - pretty pathetic it's taken them over 11 weeks to grant your points when the offer was 6-8.

    • alexryan1979 on 07/02/2024 - 08:32

      Just checked my account - 50k bonus points now appear in the activity list - but not in my total?

      • alexryan1979 on 07/02/2024 - 08:54

        The points are in - now reflected in total

    • Bmriel on 07/02/2024 - 09:52

      Yup- I’ve got mine today

  • yh786 on 07/02/2024 - 09:53

    Lord have mercy! Points have finally arrived. Backdated to Nov 20!

  • sacs2k1 on 07/02/2024 - 09:56

    Still no points for me!

    • alexryan1979 on 07/02/2024 - 10:18

      Check the activity screen - mine were in there for awhile before they reflected in my total.

      • sacs2k1 on 07/02/2024 - 11:21

        Did that, but no points unfortunately.

        • alexryan1979 on 07/02/2024 - 14:05

          Have you called them? Best I could get is from a supervisor "we will add a note to your file and escalate it"

          • sacs2k1 on 07/02/2024 - 19:55

            @alexryan1979: I'm still around 7-week mark after the 4k spend but have had the status since early Jan. So I'll give them another week or so before I call.

            • alexryan1979 on 07/02/2024 - 20:47

              @sacs2k1: Took 11 weeks for some on here including me - hopefully they've improved their process

  • MnM007 on 07/02/2024 - 09:57
    +2

    Overnight I got my points too!!

    • MnM007 on 08/02/2024 - 12:17
      +1

      Spent my points already :)

      Inside US flights and US to Canada flights.
      Used e-upgrade credits to Business class upgrades.

  • gembel on 07/02/2024 - 11:49

    got my gold 50K status mid jan. still no points yet

    • Craze on 07/02/2024 - 14:14
      +1

      T&C's say 8 weeks, so give it another week or two. Sounds like they are getting through the backlog and issuing points.

    • btpenterprises on 12/02/2024 - 12:52

      I was notified by email 4/01/2024 of my Gold status and I'm also still waiting for those points!

      • lucas5611 on 12/02/2024 - 18:01

        Got the Gold status email today. Now let's see how quickly those points come in.

    • ozbargainerlife1 on 22/02/2024 - 18:55

      Hi - can I ask do the points come directly to Air Canada or Star Alliance? I have received my first statement points in the Star Alliance Account. Do we manually transfer them to Air Canda through Star Alliance website?

  • yh786 on 07/02/2024 - 14:22

    What two benefits are people opting in for as part of the 50k tier on Aeroplan?

    • alexryan1979 on 07/02/2024 - 14:25
      +2

      Definitely e upgrade credits - just used them plus $440 CAD to book about $4300 of business travel US to Canada.

      • nightelves on 08/02/2024 - 04:18

        Wait you can upgrade economy to business with the e upgrade certs? Does it work with awards bookings?

        • alexryan1979 on 08/02/2024 - 23:34

          Yes - make sure you select the Latitude economy class of reward or Premium Economy (flexible) award seat type if you want to confirm upgrade immediately - also make sure seats are available first by clicking on e upgrade tab in the search results.

  • scizzor123 on 07/02/2024 - 21:05

    Finally got 50k points today too!

  • LeVuHoang on 07/02/2024 - 23:34
    +1

    I’m now confused. So now do we have 50k only on Air Canada or 50k + 50k like this comment?
    https://www.ozbargain.com.au/comment/14930008/redirs
    Edited: seems like it’s just Star Alliance Gold status and 50k points.

  • Sharp on 08/02/2024 - 00:20
    +1

    I've got my 50,000 bonus points too, finally!!!

  • Bargain-er on 08/02/2024 - 08:32

    Hi, anyone got tips to claim access lounge? We ll be flying Singapore Air but noticed that Singapore Air lounges in Melbourne are for First and Business class only? Can we use the silver Kris (business class) lounge? Thanks

    • mamalove on 09/02/2024 - 08:26

      You can access silverkris lounge in Melbourne plus one guest in and Star alliance gold in Changi.

      • Bargain-er on 09/02/2024 - 08:39

        Ah thanks very much for your reply. Family of 4 so most likely I will have to wait outside lol. Thanks again.

    • Craze on 13/02/2024 - 01:41

      Suggest you go to air NZ lounge instead- newer and more spacious. IMO The barista coffee is also superior at air NZ vs Silver Kris!

      • Bargain-er on 13/02/2024 - 08:45

        Ah right, thanks very much. So even if I flew with Singapore Air, we can still use Air NZ lounge? Thanks

        • Craze on 14/02/2024 - 02:14

          Yep as Air NZ is part of Star Alliance network.

  • evgpek on 08/02/2024 - 15:41

    If you want Etihad status you might be able to match with some of the star alliance airlines
    https://www.ozbargain.com.au/node/829966#comment-14937951

  • mactos on 09/02/2024 - 00:37

    Usually fly Singapore Airlines and book redemptions using Krisflyer points (KF direct earn and velocity points converted across).
    Is there any reason to sign up for Singapore Airlines Star Alliance Gold and forgo the aeroplan points instead of choosing Air Canada?
    Do you get better access to redemptions by holding Singapore status specifically?

    • Bargain-er on 09/02/2024 - 08:41

      Never tried but was told u can claim aeroplan in Singapore website?

  • ozbargainerlife1 on 09/02/2024 - 11:43

    the first statement closed - no points yet..

  • Gaz1 on 10/02/2024 - 02:01
    +2

    Once you get Aeroplan 50K status, how do you let Singapore Airlines know you have now this status for flights booked a while back (before you got your status)?
    Or can you only do this by showing the Aeroplan app when you check in?
    I thought there must be some way of them knowing you have Star Alliance Gold so they can include on your boarding pass, etc.
    Also, do you need to tell Singapore Airlines in some way for future flights? (eg does it give you better award availability?)

    • yh786 on 13/02/2024 - 09:53

      I keep receiving an error to add it on my Singapore Airline booking online. I gave them my number upon check-in and had the previleges applied. But to your point, I would have much rather had it applied before getting to the Airport for piece for mind.

      • Craze on 14/02/2024 - 02:13
        +2

        Same here, wasn't able to add Aeroplan during check in. At counter the staff who served me didn't seem to know about the program (nor Star Alliance Gold benefits), I had to go to SQ service desk and staff there knew after I showed my card and added it into the system 🤷‍♂️

        • Craze on 22/02/2024 - 13:52
          +1

          Ok I worked out out - add Aeroplan membership under your profile and you'll be able to nominate Aeroplan when checking in. This would also reflect in your boarding pass for all SA Gold benefits 😀

  • ComfortablyNumb on 14/02/2024 - 13:20
    +1

    Still waiting for points 😭 - qualified 16/12 50k

    • k2k8k5 on 23/04/2024 - 23:31

      how long did you have to wait to get it? I received my gold status on 21 March but as of today (23 April) i still have not received the points,

  • ozbargainerlife1 on 14/02/2024 - 22:50

    Got the 50k gold, waiting on points now…

    • crazy5299 on 26/02/2024 - 18:20

      How long will it take after you receive an email confirming the star alliance gold status?

  • Crowing on 15/02/2024 - 06:24

    Looks like this deal has been extended by Air Canada to June 3, 2024.

    I got confirmation of Gold on 4th Feb so hopefully will be getting bonus points by mid-March…

  • Dr OzB on 16/02/2024 - 02:11

    Did anyone else receive 40k star alliance rewards points? I received the star alliance gold status email on 4 Jan (presumably around the time I met spend), and then received 40k star alliance points on 17 Jan. No 50K status or 50k aeroplan points when I log in to aeroplan 6 weeks out from making spend.

    • Autonomic on 04/06/2024 - 11:33

      That's really strange. What happened in the end? Did you earn 40k points from spending?

  • tanksinatra on 16/02/2024 - 08:52

    Anyone received the aeroplan points yet? I've got the '50k Gold' but my points are zero.

    • lucas5611 on 16/02/2024 - 09:06

      How long did it take for your 50k gold to come through after receiving the Star Alliance gold?

    • ComfortablyNumb on 16/02/2024 - 09:15

      Plenty, check above, it's very strange. You can't hit up HSBC and Aeroplan aware of the problem but nothing they can do. If anything you can try call, but don't think that's helped. Few people have a theory they batch load at the start of every month, so maybe wait 2 months after you qualify for 50k gold status.

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