BlackFriday2023
Hi OzB Folks,
Thanks to your support over the time. We know many of you are waiting for the next Group Buy (GB6). Since we are deal with multiple suppliers these days, it is quite challenge to run another group buy. So our team decided to run a site wide 5% discount sale this Black Friday.
Coupon: BlackFriday2023
Expires: 27/11/2023 23:59
Here are some context on the previous group buy:
5th GB: https://www.ozbargain.com.au/node/790209
4th GB: https://www.ozbargain.com.au/node/736571
3rd GB: https://www.ozbargain.com.au/node/703948
Here are the prices of the most popular Seagate Exos hard drives:
Seagate Exos X10 10TB 1-Pack @ $284.95, 2-Pack @ $560.45, 4-Pack @ $1101.95
Seagate Exos X16 12TB 1-Pack @ $322.95, 2-Pack @ $636.45, 4-Pack @ $1253.95
Seagate Exos X16 16TB 1-Pack @ $379.95 , 2-Pack @ $750.45, 4-Pack @ $1462.95
Of course threre are budget option of Seagate Recertified Drives and WD Refurbished Drives:
Seagate Exos Recertifed
Seagate Ironwolf Recertified
Western Digital Ultrastar Refurbished
New Arrivals:
Recertified Seagate Exos X22 22TB from $569.95
Refurbished WD Ultrastar DC HC550 16TB 3.5" SATA SE CMR HDD WUH721816ALE6L4 OEM from $294.95
Warranty and DoA Info: https://neology.com.au/pages/warranty-info
IMPORTANT: In prior to the purchase, remember to submit a funding request and obtian funding release or budget approval from your Boss Mrs! Don't get caught on the credit card bills! This is not a joke!
FAQ - from previous GBs:
1.Does your hard drive compatible with my NAS/computer/device?
We strongly recommend buyers to do their own due diligence to ensure that their device/motherboard/SATA controller/NAS is compatible with large-capacity hard drives.
For example, a motherboard manufactured 15 years ago comes with SATA ports, but may not be compatible with high capacity HDD. This because SATAIII interface and 18TB capacity was not exist at the time, and manufacturers didn't see a use case to have that compatibility, so either (both) the BIOS and the SATA controller was not designed to support them.
We wouldn't be able to cover all compatibility scenario, so please Google or Reddit, they are your best friend.
2.Order Pickup in Person
Unfortunately, pick up is not available due to my commitment to work and family, it will be very challenge to arrange time for pickup.
3.Delivery lead time
Most of items are in stock at our Melbourne warehouse, usually dispatched in 1-3 business days. A email with tracking information will be sent once the item is processed at our warehouse. Once the parcel is picked by Austarlia Post, please refer to AP's delivery time frame. Australia Post advised it is a peak time with black friday sale, there might be a delay in certain region due to the network congestion with large volume of parcels, shortage of labour, weather condition etc. Please select Parcel Post vs Express Post accordingly.
4.How is your package,is it secure for the hard drives?
Security during transit if our top priority. To ensure the hard drive are protected during transit, please see our packages in this blog article: https://neology.com.au/blogs/news/ensuring-safe-delivery-how…
5.Can I change of and order has placed?
* Change of order can only be done before the order is dispatched;
* In case you need to change your order, reply the order confirmation email to let us know you need to change of your order;
* To simplify the process, and records keeping purpose. for any orders changes, we will cancel and refund the order requires change, and you will need to place a new order for what you want.
6.Order Cancellation
* You can request to cancel your order any time before dispatch, by reply to the order confirmation email;
* A full refund will be provided for order cancellation;
* Please reply to the order confirmation email to request cancellation;
* If you would like to cancel an order after your order is dispatched, you will need to return the order to us after it is delivered and you will responsible for the return postage
7.Change of Mind Return
* In case you change the mind and would like to return the GB purchase, please keep the hard drive in unopened anti-static bag and return the item in the original package in resaleable condition;
* We will provide refund of the returned item price only;
* you will need to responsible for the both-way postage;
* A 20% fee applies if returned item find anti-static bag opened/broken;
8.Warranty & DoA
For Customers in Australia
* DoA: If hard drive is faulty within the first 30 days of delivery, you will need to contact us and obtain return authorisation & instructions. We will cover the both way postage and provide the brand new replacement product.
* RMA: If hard drive is faulty during the warranty period, you will need to contact us and obtain return authorisation & instructions. You will responsible for the return postage and we will cover the postage for replacement. For details, please refer to this page: https://www.neology.com.au/warranty-info/
* In case a specific model runs out of stock and no replacement can be provided, a replacement with similar model or a refund will be provided.
For Customers in New Zealand:
* Only for NZ Customers To reduced the chance of DoA and return hassle, we offer free HDD testing before dispatch (if dispatch from Australia). Photos can be provided upon request -plase leave in the order comment: 1.) HDD in sealed package with SN clearly shown, to prove it is brand new status before the testing; 2.) Power on time; 3.) SMART Health info with SN; 4.) Short self-test showing the SN;
* For large volume order, the order may be dispatched from overseas warehouse via FedEx;
* DoA: If hard drive is faulty within the first 30 days of delivery, you will need to contact us and obtain return authorisation & instructions. You will responsible for the return postage and we will cover the postage for replacement. We strongly recommend to perform a testing before the replacement dispatch;
* RMA: If hard drive is faulty during the warranty period, you will need to contact us and obtain return authorisation & instructions. You will responsible for the return postage and we will cover the postage for replacement. For details, please refer to this page: https://www.neology.com.au/warranty-info/
* In case a specific model runs out of stock and no replacement can be provided, a replacement with similar model or a refund will be provided.
9.Manufacturer Warranty
Can I claim warranty with the manufacturer? Why these hard drive's warranty are 3 years instead of 5 years?
These are the OEM stock, means these hard drives are part of the large order and have a special term on the warranty.
Upon checking the serial number on manufacturers' website, it displays the relevant model but will refer you to "Contact the place of purchase for warranty" or "Out of Region".
Manufacturer usually refuses the warranty of OEM product and will refer customer to contact the place of purchase for warranty claim.
10.What's the difference between "Recertified" and "Refurbished" hard drives
Recertified is offiically refurbished by manufacturer, it has gone through manufacturer's QA process to reset SMART data and perform certain test before release to the market. Seagate replace the label and use "recertified" wording on the label for such products. Usually recertified products are provided as warranty replacement.
Refurbished is renew by third party other than manufacturer. It may be formatted or tested to ensure the hard drive is healthy. Usually the label remains the same as the retail product and there are power on hours.
11.Why some items are [Pre-order] or [Sold out]
[Pre-order] means the product is very popular and already running out of stock in our local wareshouse. The backorder shipment is on the way. Pre-order items can be purchased and usually dispatched in 1-4 weeks time.
[Sold out] means the item has no stock at our warehouse. There is no stock in the upcoming shipment and the restock timeframe is uncertain. So the purchase of sold our item is suspended.
12.Order Support and Post Sales Support
For support enquiry and post sales enquiries, please message us after login to your account or reply to your order confirmation email — so we can quickly identify your order. We will try to respond within 24 hours, may be up-to 48 hours during GB peak.
We will try our best to ensure your satisfaction. However, we are running in a extremely lean business model in order to provide you with the most competitive price.
Please be mindful that Discord is a platform for general discussion and ideas exchange, it is not a support channel. DM via Discord for support may be delayed in response or ignored.
13.Unable to Fulfill Order
We will endeavour to fulfill your order, however, in the case we are unable to fulfill your order due to various reasons such as supply shortage
1.) We will contact you via email or phone call to arrange suitable alternative; or
2.) Cancel and provide refund to your order.
14.Shall I trust you? What about my warranty if you run away or your business disappears?
To be honest, we are strangers to you. You should apply your own principal to trust or not to trust a stranger just like dealing with other strangers in your life.
We are doing our best to sustain our business in order to honour the warranty to all our customers. However, we can't predict the future. Things unexpected may happen. So just like my answer to this question in the previous GBs comments, there is certainly level of risks you will need to take in case s**t happens.
15.Can I request a specific FW Version, DOM, or Serial Number?
We receive stocks with random FW ver, DOM and SN in general, may be same or different. We will try out best but there is no guarantee.
16.Shall I purchase hard drive from you? Is it right for me?
Good question!
Firstly — ALWAYS submit a funding request and obtian funding release or budget approval from your Boss Mrs! Don't get caught on the credit card bills!
Secondly — done your own due diligence and know what you are getting (say affordable storage with reasonable level of support just like previous GB), it is probably right for you.
However, if you are looking for HDD with warranty from manufacturer; with specific requirement such as a very specific FW version, DOM; expecting very responsive support; or if you have doubt in me, buying from us is probably not right for you. A reputable local computer shop may be a more appropriate place to make the purchase.
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Please read above to understand what you are getting.
Feel free to comment below or DM me if there is any questions
Our Discord Discussion Group: https://discord.gg/x9atsQ662C
The great wall of text…