Dick Smith Enters in Liquidation, Closure of Stores / Closing Down, Sales

Dick Smith shares are now in a trading halt with an announcement on debt financing due by Wednesday.

More bad news for Dick.

http://www.smh.com.au/business/retail/dick-smith-shares-ente…

Get the bargains whilst they last because I can't see Dick Smith existing much longer.


Recent Updates:

Discounts via BI:

Apple products, including iPhone, iPad, Apple Watch: 5%
Apple cables: 30%
Game consoles and games: 20%
All TVs: 20%
Samsung phones, tablets and TVs: 20%
All Smartphones (Except iPhone): 20%
Laptops: 20%
Microsoft, including Surface products: 20%
Drones: 20%
DSLR cameras: 20%
Headphones, including Beats: 30%

Older Updates:

Related Stores

Dick Smith / Kogan
Dick Smith / Kogan
Marketplace

Comments

    • Good to see less and less gift cards being sold without any discount in future if the consumers now have learned a lesson. The whole gift card giving "culture" has never been accepted as a good kind of gifts in most Asian countries.

      • I think it's taboo to give money as a gift in Western culture.

        Whereas in Asian culture it's widely accepted (i.e. red pockets).

        I once copped slack for giving a workmate money as a KK as I couldn't be bothered buying something crap that they don't want and wouldn't use..

        • Well at least a prepaid credit card is closer to cash right? Not some gift cards limited to certain stores.

        • what's a KK?

        • +1

          @astroberryz:

          KK = Kris Kringle
          It's where say, everyone in a workplace puts their name in a hat, and the person who pulls a particular name out of the hat has to buy that person a gift, usually with a certain cash limit involved (usually about $10-$20).

          It means you only have to buy a gift for one person instead of everyone.

          I think this is known as Secret Santa in some countries?

        • @CryssieJade: Never heard it called Kris Kringle in Australia

        • +1

          @miicah: Depends which part of Australia maybe, but it was commonly called Kris Kringle when I went to school and in the workplace still.

        • @wtfnodeal: in hindsight I could have done that, but what's wrong with cash?

        • +2

          @juzz0: I'm from Melbourne it has always been referred to as kris kringle

  • +2

    Correct me if i'm wrong, but it looks like dick smith knew a while ago that things were going to fail, yet still traded gift cards, and actively promoted it before collapsing.

    Isn't that trading while insolvent, with the aim of obtaining money via deception?

    • +1

      What are they going to do? Sue them?

      • I think it's a criminal offence, so no. You'd get jail time for that.

        • It was a joke :D

          DS would argue that they expected more Christmas sales than what transpired. Would be tough to prove. Even though I agree with you. I didn't have a gift card, but I still feel the same anger as you guys do. What DS did was absolutely disgusting.

    • +2

      Only if you can prove at the time they started to heavily promote 10% extra gift card value were already insolvent. I think ASIC is weak on investigating this kind of insolvent trading so lets just say if nobody proves it then it never happens.

    • Agree with you. DSE shows insolvency trading and it's against the corporate act. Everyone who bought giftcard recently should stand up and lodge a complaint. Administration of corporate act is ASIC's responsibility. Once insolvency trading is established, the directors will be personally liable.

      Also consumers have legal rights to return DSE cards to Woolworths and Coles on the basis the gift card could not be used as per the description. (Fund passed to DSE or low margin is not a lawful execuse to act against consumer laws.)

    • It was the previous DS administrator that sold the Gift Cards. With a pile of money after Christmas, its creditors (banks) moved in to control the assets under their administrators - it was their best chance to get their money back. When that happens, unsecured credit is normally terminated under the Corporations Act.

      • Come on, am I the only think this is all planned? Banks & creditors might have already had a meeting with DS board of directors to discuss how to get more money from the consumers before calling in the receivership.

        • No, you're far from the only one who thinks that. Its a different matter to prove it. There maybe other explanations. At this stage we can only go by the facts.

          DS sales were $1.1B last year, according to News Ltd. Christmas is the big sale time in retail, it is the time the tills should be full. And DS had just sold most of its stock in a huge sale. Its also the main time to push gift card sales.

          So as a bank seeing rapidly slumping share value, if you want your money back - its the best time to grab it, as happened. And do it before massive restocking starts when warehouses open after the Christmas break. Its all a matter of timing & not conscience for the banks.

          ACCC are in discussions with the receivers over the Gift Card issue, according to media reports. But the ACCC site says as unsecured creditors - expect to lose your credit when receivers are appointed…

        • @Infidel:Australian authorities are super lax with billions of dollars earning banks and similar entities. It's a business friendly but unfortunately not a consumer friendly. You should see how businesses are whipped in Asian countries, recent Nestle example in India. It's like Australia don't have any other choice but to fold and welcome business and large enterprise friendly policies here.

        • @regenade:
          As a recently deposed PM said "Australia's open for business"… that made me very worried.

        • @regenade:

          Nestlé example in India

          Do you mean the drama about Maggi and lead?

  • I now wonder what this will mean for the DSE spin-off, MOVE and their recent acquisition Mac1 http://www.crn.com.au/News/401559,dick-smith-electronics-buy… ?

    • +1

      I doubt move will survive. It's a specialist store selling only expensive tablets/phones/speakers and overpriced cables and accessories. More risky than dse. Everytime I pass by the cbd Adelaide store, there are more staff than customers.

      • i bought a little bluetooth speaker a week before xmas and the MOVE store was dead, on a saturday around 1pm

        • -1

          That's terrible, less than a month of use. You may be entitled to a refund for a faulty product if u go back soon.

        • @Cronut:

          huh

        • @berger: i think he's referring to the 50c-$5 move stuff on the dick smith sales a month ago

        • @berger:

          Cronut thought that your bluetooth speaker died lol

        • +1

          @JB1:

          nah just the retailer it came from

    • I feel sorry for Mac1.

  • +2

    This link was on a local crime watch Facebook page !!

    https://www.commerce.wa.gov.au/announcements/advice-dick-smi….

  • +2

    I've noticed Dick Smith have gone quiet in responding to Facebook posts (over the last 48 hours). I'm curious about whether 'Amanda' (the PR rep on the DS facebook page) abandoned ship, whether 'Amanda' was the handle name various social media managers took on to communicate with the public (whether there was one 'Amanda' at all) or whether Amanda was told to keep quiet and let the storm of outrage wash over the page.

    It would be interesting hearing from her considering the amount of anger she received by incensed members of the public. I'm guessing the public posts to wall were just the tip of the iceberg (considering the many private messages they would receive). Anyone associated know of 'Amanda'? Hopefully Amanda is OK. #DSHelp

    • +5

      It's pretty wise to cut off social media in these situations. Firstly, if it's controlled by a disgruntled soon-to-be-ex employee the chance of some less than savoury or legally dangerous comments appearing is high. Secondly, they simply wouldn't have any answers to the deluge of abuse/questions they'd be getting.

      And I'd bet my bottom dollar Amanda was a group of people, possibly offshore just like the very heavily accented "David" I spoke to on their Customer Support line a little while back.

      • +1

        Quite possible the social media staff have already been let go as they would be seen as non-essential. Perhaps that hasn't happened yet but based on a past experience head office staff who are no longer needed such as buyers get let go pretty early in the process.

        • +1

          It may have been outsourced. With the prospect of the bill not being paid, the plug would be quickly pulled.

      • Hi 'the-mal'

        Could you please tell me which number you were able to get the customer support? I have been trying their 1300 366 6444 since Tuesday for around 8-10 times but without any luck.

        Thanks mate….

        • That was the number that I used, but this was a few weeks back when I was chasing an order well before the receivership. It was definitely an outsourced call centre so I'd say they've been halted to save costs. Sorry!

  • +2

    I wonder how Mr Smith feels about it. Even though he has no ties to the business no longer, I'd still feel like shit about it.

    • +5

      He's spoken to the media several times already, mainly to reinforce that whilst it has his name it has nothing to do with him.

      He seems genuinely sad about it, as any decent person would be considering it'll be putting 3300 odd people out of work.

      • I actually don't understand why Dick Smith himself allowed Woolworths to continue use his name at the point of sale, unless he was optimistic that they will do well with his name and keep using that name for good. No matter how many times he explains, some people will somehow still thinks its related to him.

        • +9

          The business name would have made up a fair bit of the sale price as 'Goodwill'. Woolworths would not have be interested in just buying the stock & stores & having to create a new name without the years of brand recognition. Its a trademark, a brand name, as well as Dick's name. His name & stylised face were a recognisable asset for the purchaser. That goodwill will be worth little now.

        • More like nothing now and tarnish his name actually with the demise of Dick Smith.

        • +3

          @neonlight:
          The value of goodwill is more its expected future worth. Valuing it is a specialist field, so maybe google it if you don't understand.

          If the business survives, it will recover quite some value as people tend to have short memories & respond generally favourably to known marketing symbols associated with an established (nearly 50 years) business like DS.

          Woolies spent a fortune on new signage, business name (Dick Smith, rather than Dick Smith Electronics) a while before selling it. Goodwill is worth protecting & enhancing.

          Dick has millions (dollars) of reasons not to be too worried about what people think of him. He's always been a great seller of himself. He doesn't seem to mind being given media attention.

          This is a man who jumped up & down on a pogo stick in front of the media shouting "I'm hopping mad about Foreign business" - to self-servedly protect his stores' market share from TANDY from the USA. He spun it as buying Australian, despite most of his stock being similarly imported! From that he earnt the reputation of standing up for Australian owned & made!!

          He always says DS was a business he sold decades ago. If people don't listen or read that he doesn't have anything to do with the business, its not his issue.

          Just like the McDonalds sold their business, but its still called McDonalds. The goodwill value of the family name, trademark golden arches & other marketing creations would be a large part of the value of the business.

  • -1

    Ask your banks for charge back and if you have paid with cc, you could try to ask your cc company to get a refund . Here is link for it : http://www.afr.com/business/retail/customers-with-dick-smith…

    Also, a gift card app company probably able to help honour your gift card

    http://www.smartcompany.com.au/finance/49440-gift-card-app-a…

    • +2

      I am sure you are trying to be helpful but read your second link because your wording is misleading due to omission - there's no point giving people false hope :-(
      It's already been discussed in numerous OzBargain threads including this thread dedicated to it, that the company is only honouring the gift cards purchased from them directly.
      If you think about it logically it would be suicidal for their business to honour gift cards purchased from others such as Woolworths/Coles.

      • +1

        Of course their offer had been spun in some of the media as an offer for all DS gift cards :(

        Businesses (& the media) are cashing in on Dick's demise.

        Very good for their marketing. The increase in their market value & future sales will outweigh the probably small loss in this promotion. I'm sure they know the exact upper limit of their exposure - which would be less than the amount of DS Cards they have sold in 1 month of business.

  • +3

    They still have a one day only promotion today $10-off/$49 and $30-off/$149 order. Coupon code BACK10 and BACK30. ONLINE ONLY.
    Admiral Ackbar - "It's A Trap!"

  • +4

    Every time when managements fails, workers loses while management profits with the golden handshake.

    • I don't think anyone's getting a golden handshake out of this VA. More like bad reputations and some added difficulty in finding their next job

  • +2

    I just feel that more and more electronic stores seem to be closing up. Retravision did it a few years back in VIC.

    Im more concerned of the impact this will have on places like JB / Harvey / Good Guys.

    For example, if I wanted to buy a ps3 game, id be going to DSE, JB, EB games, Harvey or Game (back in the day) and try get the best price.

    Similarly, in the whole TV space I feel that all youre pretty much left with the JB, Harvey and the Good Guys now, less competition? more room for higher prices?

    • +1

      higher prices dont really work anymore since online competition came about. thats probably why most of these store went out of business in the first place

      • GST is not free anymore after 1/7/2016 for import goods? So in the end we are still stuck with either local online retailers or store front retailers?

        • GST is not free anymore after 1/7/2016

          Srsly?

    • All this type of entertainment is going online. There is no reason to need to go to a bricks and mortar store anymore for something that can be readily purchased online. The writing has been on the wall for some time. Hell the xbox one was originally going to be solely online until the backlash. These days I download steam games and use spotify or stream on netflix…what need do I have to pay for fuel, park, fight the crowds to buy physical entertainment media from a disgruntled staff member?

  • +2

    I had a look in some Dick Smiths over the christmas period, let's be honest, they were shyte stores

    • You are not looking hard enough.

  • Still getting ads on the radio about specials from Dick Smith. Seems sort of strange but they probably prepaid for a certain amount of time.

    Walked past a store yesterday and there were heaps of people in there looking for a bargain. As soon as people here receivership, they flock to the store even though the "fire sale" might not even happen if they get snapped up by another private equity firm…

    • took a browse through the highpoint shop, nothing special

    • +1

      Those foolish bargain hunters - don't they know about Ozbargain ;-)

    • ShamelessBargains. We called that Dickies would fold months ago didn't we? ;) Couldn't find the comment though.

    • Yep heard a quick 10 sec radio ad this morning.

    • I doubt any private equity firm would touch them (unless they dump the Dick Smith name).

      The voluntary administrator made sure of this by not honouring gift cards, deposits or layby payments.

      However, I wouldn't be surprised if there was a Dick Smith mark II with the Tandy brand being revived.

  • Yep went there this afternoon. No bargains at all.

  • +7

    Noooo… The Dick Smith facebook page has turned off posts to page. They were so entertaining to read.

    I am actually amazed how some of these people went in to buy a TV set, the store didnt have it in stock so the customer paid for it in full and would wait for it to come in.

    Who actually does that? I am not laying out cash for a product that I cant instantly walk out the door with. If they dont have that model, then go shop at Bing Lee, TGG, HN or JB.

    But my favourite posts were people demanding someone from DSE message them about their Gift Voucher or people giving advice that if you want to use your gift voucher, just walk in, take an item and leave behind the gift voucher, its not stealing facepalm.

    • +1

      You'd be surprised how many people insisted on paying Customer Orders in full for catalogue or other special items. Always had a few pending constantly in my time at DS. We'd never ask for payment in full, normally just a deposit but many people would insist on paying the lot so they didn't have the money free to spend on something else…

      • You called it right. I'm one of those who pay for things if it isnt in stock and is the right price.

        • +1

          DS were selling Sony 55" UHD 2015 models (kd55x8500c) for under $1500 (around the same price as FHD which from recall was $1439 and around half of RRP $2899 - Bing Lee has it for $2499 at the moment). I was talking to an employee about this TV deal a couple of weeks prior to the receivership around the 20th December.

          He told me many customers were placing payment orders as there were none left in store stock, wondering if they got their orders eventually/money back. Seems to me head office had pricing strategies (even though it was a non-clearance offer it was still time-limited catalogue deal hence an impetus for customers to reserve orders at that price) to lure these customers to make orders/deposit on the product at that price, knowing full well the situation at hand while frontline staff are left in the dark innocently accepting orders that will never be delivered.

          If they hadn't advertised those TVs for close to cost price they knew they wouldn't receive the amount of orders they did. With little stock on-hand they must have calculated it wouldn't be a hit to clear out that model, forgoing potential profits/other sales for large order logs (free money for false hope). A back-log of orders may take up to a month to clear and I'd imagine there would be a lot of outstanding, unfulfilled orders at the time when the company ceased functioning under it's own volition.

    • +4

      Pop across to the Brashs facebook site.
      (https://www.facebook.com/BrashsSuperstores)

      "We have heard rumours about our competitors, but we're sure it's nothing too serious!"

  • +10

    Good news for anyone who purchased at the Dick Smith within David Jones under the DSE/DJs Retail Brand Management Agreement (RBMA). Kudos to DJs. Of course, they are protecting their own brand and reputation but kudos all the same.

    Statement by David Jones follows:

    QUOTE
    Dick Smith Electronics (DSE) operate concession stores within 27 David Jones stores in conjunction with our broader electrical and appliance offering.

    Following DSE being placed in receivership we have commenced discussions with the Receivers and Managers, Ferrier Hodgson. We are currently working through the next steps with Ferrier Hodgson and in doing so we will endeavour to protect our customers' interests at all times.

    To that end, we will commit to issuing refunds, if sought, to those customers who can demonstrate proof of purchase for saleable merchandise in our David Jones stores. We encourage those David Jones customers seeking to return an item or to cancel an order to visit a David Jones store as soon as possible.
    /QUOTE

    • I eventually found the link for that statement here under the heading "Electronics powered by Dick Smith"
      (Scroll down towards the bottom of the page)

      It may prove useful to some :-)

      It's also interesting how many Dick Smith related pricing "Apologies" there are regarding "Human Error"…

  • Oh crap, I better go and pick up my eneloop order that's waiting

  • +1

    You can trade in your Dick Smith gift cards for Kogan vouchers: https://www.ozbargain.com.au/node/229357

    • Kogan Voucher singular - it's basically a 30 day, $25 credit that can be used for goods but NOT shipping…
      But it is probably a better bet than waiting to see what happens if you have a low value card…

    • And the TV time that Kogan got to advertise his "good will gesture" of $25 dollars per holder of a DS card would've been valued well into the tens of thousands of dollars in free national exposure.

      I guess a $25 30-day limited Kogan voucher is better than nothing…but not by that much.

  • +2

    Pretty lousy choice of words on DSE store signage stating that not honouring giftcards is simply an "inconvenience" to customers.

    • +1

      Where was that?
      Get a photo…

      • Indooroopilly store, Brisbane.

  • +1

    I went to dick smith today to buy a playstation plus voucher. I paid for the voucher then was told the activation was declined because apparently all gift card vendors are declining any activation of gift cards sold in dick smith. Although i was still charged for the gift card as i can see it on my bank statement.

    Then i was told they couldnt refund me my money due to the whole administration thing. Can they really do that? It doenst sound legal to be able to sell gift cards and charge the customer then turn around and say they cannot refund due to administration.

    What should i do.

    • By all means they should no longer have them on the shelf and their PointOfSale software should have just blocked them for sale, but realisically the staff aren't going to care considering their last week of wages have been lost, and they have no certain job prospects.

      Nonetheless - hope you paid by Visa/MC Debit or Credit, I'd just request a chargeback in that regard and let the bank do the rest. Otherwise… you'll have to join the long list of unsecured creditor registered with the administrators.

      • I paid using visa credit card. Are you saying i should contact the bank and ask them to cancel the transaction?

        • +2

          Yes. Contact the back and request a chargeback to the transaction. Explain exactly what happened. You'll get your money back within 30 days or less for sure.

        • If it was commonwealth bank they shouldn't charge you for the charge back transaction either. Otherwise I'd try and dispute it out with your bank (as in talk to the manager "well Commonwealth aren't charging for this maybe I should change banks").

    • +1

      Just to clarify, you bought a PS Plus voucher from DSE today? It didnt activate and when you went to get a refund from DSE, they said they couldnt because they are in adminstration?

      If thats the case, then that is totally absolutely wrong. Their declining refunds for stock that was purchased from the pre-administration DSE. You bought that from DSE (Receivers) and would be entitled to a refund.

      I would definitely lodge a complaint with the ACCC over this because this is not a "business gone bust issue" but the new company not abiding by the Australian Consumer Law.

      Definitely start the process working for a chargeback though.

      • Yes that is correct. Thanks for the info. I did argue with them in store because i was sure this had to be illegal.

        I think its wise everyone stays away from buying anything from dick smith. I thought it was safe to buy in store but it looks like its not.

        Whats stopping someone from buying a tv in store and then the staff going out the back and saying they have no stock after the customer has paid. Then the customer cant get a refund

        • +4

          Hey,

          This is common occurrence at the moment due to EPAY being down due to the gift card situation. The store should have refunded the purchase price due to it being store error.

          I'd encourage you to go back to the store, ask for the store manager and request that they refund it for the above reason. If there is an issue with that ask them to please check with their Area Manager for further advice.

        • @rikk19:

          Thanks for your advice i will give them a call to find out when the manager will be in. He was not there today when i had this issue

        • Which store did you visit?

        • @rikk19:

          This is common occurrence at the moment due to EPAY being down due to the gift card situation. The store should have refunded the purchase price due to it being store error.

          This. Great advice.

    • Maybe the administrators are going into receivership as well

  • +1

    honestly some good stuff still on dicks, even if he is dicking around
    got eneloop smart + quick charger (albeit panasonic), + 4AAA's eneloop pro for under $40
    lot of stock at QLD (gold coast)

    (finally got my ozbargain badge, woodworm umbrella and eneloops)
    thanks dirty dick!

    • Do you have the link ?

      • the 10$ off 50$ has expired at 12AM :(
        I'll message you if I see a deal on tomorrow

  • +1

    well so long Dick Smith hopefully I have enough eneloops to last the rest of my life..

  • +1

    More companies will shut. The problem in OZ is high rents and wages. The whole nation is about digging up holes and rent seeking. A typical store like DSE in a shopping centre would be paying about $15,000 per month in rent alone.. That's about $500 per day… just on rent.

    • +3

      Correct, but what about JB hifi? Any time you walk into a JB store there are twice as many people as DS. I got a DS gift card last year and walked into DS a few times and I couldn't find a thing that I wanted to buy. Then I passed JB. There are So many thungs I want. Games, speakers/accessories, TVs, smart home things…

      • Exactly.

        Issue with DSE is that it's managed by utter morons. FFS they started stocking Camelback sports water bottles! Surprised not to see other sporting goods in there, maybe bicycles.

        Their pricing, product and discounting strategy was pathetic. Thousands and thousands of worthless items clogging up their stores and warehouses because they couldn't price properly

        Plenty of very successful retailers running things well with healthy balance sheets. Don't know if you can blame Australia and mining for Dick's disease.

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