This was posted 6 years 1 month 19 days ago, and might be an out-dated deal.

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Unlimited Buzz Telco NBN - $59/Month for First 6 Months 100/40 NBN (No Contract) | 12/1 Unlimited - $29/Month | 50% off NDC's

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Unlimited Buzz Telco NBN - $59/Month for First 6 Months 100/40 NBN (No Contract) | 12/1 Unlimited - $29/Month | 50% off NDC's
Go to Deal
Store RepBuzzTelco on 06/03/2018 - 19:45 buzztelco.com.au (544 clicks)
Last edited 22/03/2018 - 02:27 by 1 other user

Hello OzBargain

Based on Customer Feedback and Popular Demand, the below promotion has been changed to reintroduce one of our old promotions, but with a slight twist.

The current promotion is $20/Month OFF for your First 6 Months and 50% off New Development Charges (where applicable).

This current promotion ends on the 8th of March at 8 AM QLD Time and the pricing on this promotion will be the price you pay as long as you stay with Buzz Telco (unless we release something cheaper).

The current Promotional Pricing is as follows:

NBN Basic – 12/1Mbps – Average Peak Speed of 10Mbps – $29/Month for the first 6 Months – $49/Month thereafter
NBN Standard – 25/5Mbps – Average Peak Speed of 20Mbps – $39/Month for the first 6 Months – $59/Month thereafter
NBN Standard Plus – 50/20Mbps – Average Peak Speed of 40Mbps – $45/Month for the first 6 Months – $65/Month thereafter
NBN Premium – 100/40Mbps – Average Peak Speed of 85Mbps – $49/Month for the first 6 Months – $69/Month thereafter

New Development Charge – Where Applicable – $150 Once Off – Save 50%

All of the above plans include Unlimited Downloads.

These plans do not include a modem, however, the option to purchase one is available. If you do supply your own modem, it will need to be compatible with your NBN Service Type. If you are not sure if NBN Services are available at your address, please use our Address Checker tool on our website or contact our team, before signing up. Connections may take up to 3 Days to be activated for in-place connections, due to high demand. Please Note, transfers from other companies using the Vocus/M2 Network may take up to 5 Business Days – will notify you if this is the case. This will be our last promotion until October 2018.

The advertised plans can be seen on our website at https://buzztelco.com.au/nbn-plans/.

If you have any questions about this promotion, please ask on here or contact our team. I will be monitoring multiple forums tonight, so answers may be slightly delayed.

Customers who signed up for the promotion prior to the change will receive the updated promotion for their recurring charges.

Internet Broadband nbn

Related Stores

Buzz Telco
Buzz Telco

closed Comments

  • pointnlarf on 06/03/2018 - 19:56

    Worst Company ever….. worst customer service I have ever come across. Dont be tricked…Look at the other deals and the feedback on them…Dont just take my word for it… Its systemic or deliberate …. simply put, they dont give a sh*t….or are completely incompetent….This is the first time I have ever commented negatively on a company on Ozbargain…. I take it seriously and advise others to also…Beware!!

    • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:02
      +10

      Hello pointnlarf

      We have had issues in the past, we never try to deny that. However, as you would see if you look at our recent reviews on ProductReview and Whirlpool, we do learn from our mistakes. Yes, there are still issues from time to time, but that is going to happen anywhere.

      We have gotten rid of the crap, dropped over half of our staff (who were causing a number of issues), we have also worked hard with our current wholesale provider to ensure that the level of service we offer is well above the previous standard.

      We are never going to deny our past, in this technology-driven age it would be suicide to even consider it, however, we have learnt from it.

      Regards

      Jeremy

      • pointnlarf on 06/03/2018 - 20:04
        -7

        What a load of B*llocks….The past Jeremy? So things have turned around since February?

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:19
          +7

          Hello pointnlarf

          I honestly don't know what your issues were, I can't find your account based on your screen name to even look into them.

          We are constantly working to make things better and yes a lot has changed since February and a lot more is changing this month, we are never going to stop working to ensure the level of service being supplied to our customers is of the highest standard.

          All customers have an open line of communication to contact me directly, I ensure this by having my direct contact details in every activation email that we send out. A number of customers use this option to report issues they are experiencing and have them immediately escalated.

        • Iamspy on 06/03/2018 - 20:26
          +5

          no comments

        • pointnlarf on 06/03/2018 - 20:34
          +4

          @BuzzTelco: Ill just let all the negs do th talking…. My issues started mid Feb when no-one replied to emails….

      • PinzVidz on 06/03/2018 - 20:10
        +4

        We have gotten rid of the crap, dropped over half of our staff (who were causing a number of issues)

        Did your HR department hire year 10 dropouts or something?

        • Iamspy on 06/03/2018 - 20:29
          +1

          No one is buying any service from buzz telco but still there are posting their unethical company’s promotions. They are very persistent to make others fool.

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:37

          @Iamspy: Iampsy, we are receiving new orders constantly, even when we are not running promotions. As an example, this thread has been up for not even an hour and has already had 38 clicks and 6 signups that can be attributed directly to it (where the customer has come from OzBargain).

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 21:00
          -1

          They may as well have, not quite that bad though.

        • Iamspy on 06/03/2018 - 21:12
          +2

          @BuzzTelco: that’s a lie. Your company is constantly lying. Last year when your service went down buzztelco constantly lied for whole month that the service will run in a day or so.

      • WTF on 06/03/2018 - 20:15
        +2

        Sorry I call BS!

        1. how do we know you are not crap ?

        2. why are people still having to go through the TIO to resolve complaints from months ago ?

        3. why do you guys refuse to provide a refund for those services you stuffed up ?

        4. why does your customer servcie department not respond to emails except when it is from the TIO ?

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:26

          In answer to your questions.

          1 - I can't really answer that question, no matter how I answer, it would be biased.

          2 - We haven't had any recent TIO complaints regarding old issues, I have also addressed this multiple times publically that anyone still experiencing issues from months ago is free to contact me directly, no one has taken up the option to date.

          3 - We did not refuse refunds to customers, except for where the customer was not eligible for a refund (service dropping out on the 13th of September does not mean invoices from May through to September all get refunded). We issued tens of thousands of dollars in refunds during the outage period, yes there was a fair bit of backlog and yes the Billing Rep who was handling that was terminated for constantly lying to customers. This is something that has been very openly discussed multiple times in public forums (such as Whirlpool).

          4 - This is not even close to true. Our team respond to emails constantly, we also give customers the ability to escalate their tickets if they are not satisfied with the responses being received. All escalated tickets come to either myself or Andrew.

        • whodidthat on 06/03/2018 - 20:37
          +1

          @BuzzTelco: :O shock TERMINATED, gulp. lol

          Have to say, I was a bit miffed with last years outage but staff did help to get me back up and running fairly quick (took a while to sort telephone out though).
          The only problems I've had since are down to the poor quality of the copper cable outside (I wish I could get that replaced!). My speed is usually around 42/20 on the 100/40 plan (but can drop to single figures). Drop outs daily, some up to 20 minutes. I'm within 400m of the node (FTTN of course sigh).

        • pointnlarf on 06/03/2018 - 20:38

          @BuzzTelco:LOL If multiple people are bringing it up IT IS HAPPENING…. and it happened to me during this February.

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:41

          @pointnlarf: pointnlarf

          I am happy to look at your account to see what happened in your case, I closely monitor the tickets in the systems and can see when each ticket is responded to, if anyone closes a ticket without a response, it flags to me, if a ticket is open for more than 2 days without response (would love to have it more regular but my inbox was getting filled with notifications for Billing Tickets) it also flags to me. These were measures that were added during February to ensure that our compliance was actually where we thought it was.

          Yes, there is two of you saying that you don't get responses, I am also happy to look into both of your cases to see exactly what happened and to ensure it doesn't happen again.

          I am more than happy to admit if I am wrong here, however, from what I can see, everyone is being responded to.

          Regards

          Jeremy

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:42

          @whodidthat: Can you please send me a quick PM so that I can pull the AVC Report for your line and see if we can get this fixed.

        • WTF on 06/03/2018 - 20:43

          @BuzzTelco: So you have just admitted that your company deceived and lied to people ? Did you provide compensation for your customers for their losses ? and saying that you have resolved all issues is more BS. Why dont you try contacting the people who have ongoign issues - they don't contact you because it is easier to get a response via the TIO

          I am sorry but it is just not good enough to say you fired the guy - thats just lame BS.

          Bottom line - you are the Roboguy of ISPs on OZB - your reputation is sh#t!! Take some responsibility and fix peoples issues first before posting here.

        • pointnlarf on 06/03/2018 - 20:46
          +1

          @BuzzTelco: "nothing can be done" I paid and nothing was done to connect my service for weeks….No emails or action despite following up… ADSL no longer being sold now…..too bad …So Im left without internet for a month and now have to pay an activation fee ($100) to another provider as churn unavailable now….

        • aussea on 06/03/2018 - 20:55
          +1

          @whodidthat: I can sympathize with your NBN woes almost verbatim. I gotta say having struggled with shi… copper and care-less NBN responses which has relegated me to a below third world sync rate, Buzz has been very proactive in trying to improve my lot that they inherited. For that customer service I give them 5 stars. Buzz - value for money? They sure are. No gold encrusted/more expensive ISP will be able to offer me diddly squat than what I'm receiving now on Buzz. Thanks for nothing NBN!. Thanks Buzz!

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:59
          +5

          @WTF: Hi WTF

          I am happy to go through and start contacting customers who are having issues, I actually really do like that idea and will start tomorrow by going through the ticket list and giving all customers with open cases in Support or Activations a call to make sure everything is on track and to see where the customer feels we can improve.

          Regards

          Jeremy

        • whodidthat on 06/03/2018 - 22:13
          +2

          @aussea: Yes, NBN Co really is the **its! Telstra knew we had a badly corroded cable for years but only ever patched up. They said they wouldn't replace as a "new system" was going to be installed. That new system was NBN. I guess they thought we'd get FTTP. We know what happened there.

          What now? NBN Co just seems so untouchable. Buzz reported a problem with mine last year but NBN Co claims they know nothing about it.

        • WTF on 06/03/2018 - 23:24
          +1

          @BuzzTelco: Sorry but I have heard this sort of 'I will sort it out today ..I promise" msg too many time from your company.

          Please dont make BS promises to people that you cant possibly keep

        • [Deactivated] on 06/03/2018 - 23:26

          @WTF:
          Don't give up man, better to get it sorted out and done for.

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 23:32

          @WTF: Hi WTF

          I have every intention to start contacting customers to ensure they are happy with their service and to help fix any issues they are experiencing.

          I do find it funny that you suggest I should do something, I agree that it makes sense and state I will do it and now you are saying that I couldn't possibly do it.

          I can and will start contacting customers, I don't speak to many customers on the phone anymore, so it is no hassle for me to start calling customers tomorrow morning and run through our customers and help out where I can to ensure customers are receiving the service they should expect to get.

          Cheers

          Jeremy

        • plague69 on 07/03/2018 - 00:36

          @WTF: actually, non_business grade connections most they do is refund the time offline. No one compensates for related loss, not even Telstra.

        • Tuba on 07/03/2018 - 04:44

          @plague69: Its law that incurred costs are recoverable too. The fact the business doesnt just offer it with evidence simply says they will make you fight to get it.

          But in law, you are entitled to it regardless of connection type.

      • CantonasKungFuKick on 07/03/2018 - 00:09
        +4

        How about you look up my account.. I signed up then had no communication, I had to ring your support line over twenty times, your email support ignored every email. Each time I got thru to your phone support exactly the same person answered who on each occasion tried to blame somebody else and told me exactly the same thing like I was some idiot who couldn't remember what he said last time.

        You took my first month payment, you never connected me, never told me why. It's only after 4 months when I threatened to take you to court and called out your one support guy did my refund be processed.

        Do not touch this company they are a disgrace. There's a bargain and then there's a con.

        • Store RepBuzzTelco @ Buzz Telco on 07/03/2018 - 01:20

          Hi CantonasKungFuKick

          If you could please send me a PM with your details (even just Order Number or email on the account is enough), I will happily look into what happened with your account.

          Cheers

          Jeremy

        • pointnlarf on 07/03/2018 - 01:28
          +2

          @BuzzTelco: Said the same to me…. Still nothing here….Lots of talk with these guys….not much walk

        • Store RepBuzzTelco @ Buzz Telco on 07/03/2018 - 01:31

          @pointnlarf: Hi pointnlarf

          You also still have not sent me any details to be able to isolate your connection down to a specific account for me to actually be able to look into it.

          If you could send me your details, I will happily look into it further. Otherwise, I can't.

          Regards

          Jeremy

        • pointnlarf on 07/03/2018 - 01:44
          +2

          @BuzzTelco: Actually you never asked for mine you just said you have been reaching out to those affected and offering help…. I asked "what help ?" and I got no reply….

        • Store RepBuzzTelco @ Buzz Telco on 07/03/2018 - 01:48
          -1

          @pointnlarf: Can you please send me your account details so I can look into the account for you?

          Regards

          Jeremy

        • pointnlarf on 07/03/2018 - 01:51

          @BuzzTelco: I have unaswered emails and I have just recently sent another email 5mins ago to [email protected] which has the ticket number associated….

        • Store RepBuzzTelco @ Buzz Telco on 07/03/2018 - 02:07
          -1

          @pointnlarf: Hi pointnlarf

          I have responded to your ticket.

          Regards

          Jeremy

        • pointnlarf on 07/03/2018 - 13:33

          @BuzzTelco: Im not completely turned around…at about 100 degrees…
          Things done right in my case since last night.

          1. Store Rep has listened, responded, actioned and it seems sincerely apologised…
          2. Refunded original outlay plus an amount, that I will need to pay, to transfer to another carrier.

          On balance, I am no better off than I was 4 weeks ago plus I have had dramas for the last month patching together an internet solution that is not just a luxury for me …its essential for me to make money….

          Ill give kudos where applicable to the Store Rep that his intentions seem good, though my doubt that the systems and personnel are up to it remain.

          There is nothing in the experience that sways me to Buzz over anyone else when NBN is available in my area in a few months. If something goes wrong, Im still not totally convinced I will not be left significantly worse off after the dust settles….

          At the end of the day, I understand that these things do happen and I appreciate the efforts of the Store Rep since last night. Im still a little miffed I had to go to these lengths, as going through regular channels got me nowhere….He has indicated that he will address this also …. and I believe him on this

          Cheers

      • paradoxez on 08/03/2018 - 15:37

        Not denying that doesn't mean you're good. I had to be without internet for over a week in coffs Harbour without knowing the ETA for issue to be resolved. Then around a month later and it happened again. P2P does not work and no reimbursement whatsoever. The absolute worst NBN company I've ever dealt with.

    • ZeroHarmony on 06/03/2018 - 20:12

      Have been with them for more than 6 months now and apart from the massive outage they had a while back everything has been running fine and have always been helpful in my experience

    • jetabe on 06/03/2018 - 20:47
      +3

      Worst thing this store rep is doing is engaging here and down voting comments.

      If I was buzz telecommunications he's unfit for his job.

      • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:54
        +2

        Hi jetabe

        It would be impossible for me to say that we are trying to address issues if I wasn't willing to respond to peoples statements on here. With regard to downvoting comments, I haven't downvoted anyone's comments.

        Regards

        Jeremy

        • pointnlarf on 06/03/2018 - 21:05
          -2

          LOL….My first comment was the first and there within 10 mins. Instantly down-voted in a nano-second. Then went down tp -5 with a few minutes before recovering an hour later ….This is for a deal that has 6 negative votes against it…… Puppet accounts? Ill let other people draw their own concusions!!!!

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 21:13

          @pointnlarf: Hi pointnlarf

          Which part of that are you actually LOLing? You had a bad experience with a product that we have intentionally stopped offering due to the fact that customers were having bad experiences with it constantly. Yes, we have worked to make a change, unfortunately, that also meant that we had to get rid of products that were dragging us down, we were spending thousands of dollars per month on our ADSL Network and had less than 20 customers still on it. I am sorry that you weren't able to get the ADSL Service and I am definitely going to look into how your case was handled, however, the main reason we stopped offering the product was to stop customers from experiencing problems with it. We could not sustain running a network that had less than 20 customers on it, especially when we needed to keep minimum bandwidth levels per state, we are in the process of helping our remaining ADSL customers who will not be able to get NBN by the time the network is completely shut off, to ensure that they don't end up without service.

          Regards

          Jeremy

        • pointnlarf on 06/03/2018 - 21:15
          +3

          @BuzzTelco: Jeremy you stopped offering ADSL weeks after I was meant to be connected and left me totally in the sh#t due to your error (and/or deliberate action) and lack of communication….A sorry now will not get me back the lack of service or the extra money I need to fork out now….I have been offered ZERO help

        • pointnlarf on 06/03/2018 - 21:40
          +2

          @BuzzTelco: Help??? Where is this HELP your speak of Jeremy?!??!

        • Slippery Fish on 06/03/2018 - 22:15
          +1

          @pointnlarf: they have always been good to me, we had the massive outage, I waited a month and when not connected yet I messaged and they went about fixing it for me.

          I was once on the live chat for 45 mins as first in cue, and sometimes my speed dips a fair bit, but it's wireless and gets faster speed then my workplaces NBN 70% the time.

          No they are not perfect but you make them out to be scum of the earth… I'm satisfied that they are trying and am happy to remain a customer.

          Now op have you guys addressed that slow connect time for new users yet, because as a first impression that sorta got my nose bent out of shape. Just some feedback

        • pointnlarf on 06/03/2018 - 22:41
          +1

          @Slippery Fish: Im talking about my experience only as others should…If you got no action from them including replying to emails after following up for a month…What would you call them? I didnt call them names but have disputed their claims of good customer service ….The Store Rep says he is reaching out and assisting people…. Again, my experience is not this….. So if you were in my situation YOU WOULD LIKELY BE AS MIFFED AS i AM….

        • Slippery Fish on 06/03/2018 - 22:43

          @pointnlarf: true :) but I kinda felt like you were bashing on the op. Don't be offended.

        • pointnlarf on 06/03/2018 - 22:45
          +1

          @Slippery Fish: Not in the slightest offended and yes I am bashing on him in a direct proportion to how I feel I have been treated and the lack of concern I have been shown….. nothing more…

        • [Deactivated] on 06/03/2018 - 23:03
          +1

          @pointnlarf:

          I mean steam responded back quicker than Buzz teclo, oh wait Buzz Teclo didn't respond back for more than a month until I placed complaint to TIO only at last stage of case where actual TIO staff contact me than it was sorted under a few hours.

          Even with small staff how can your support ticket/email/phone be so backlogged you can't reply back to simple question/request.

        • WTF on 06/03/2018 - 23:27

          I think if you read the forums, you will realise that OP is getting his dues.As they say Karma is a bitch!

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 23:35

          @Slippery Fish: Hi Slippery Fish

          We have addressed the slow signup process issue, there are still issues with the signup process which we are working to improve and we are also working to make the process 100% automated and streamlined in the near future.

          Also, thank you for the positive feedback.

          Cheers

          Jeremy

        • plague69 on 07/03/2018 - 00:41

          @MrEMC: have you tried to call? 131 289

        • [Deactivated] on 12/03/2018 - 21:17
          +1

          @plague69:

          Yes, I was placed on hold for a hour after giving my detail. The other time is on hold or disconnected when calling.

        • plague69 on 13/03/2018 - 00:50

          @MrEMC: I'm sorry to hear that. Not good at all. From experience, My Republic hold times extend out to 1 hour at peak times as well, but always get answered even if hold extends into after hours. Having to wait so long for a disconnection or more holding is very bad.

        • [Deactivated] on 13/03/2018 - 11:18

          @plague69: I use to called them up while doing my work and eventually I get discounted or i give up because i need to call someone else lmao.

    • Tuba on 07/03/2018 - 04:54
      +3

      Same old same old. Always someone elses fault with these guys.
      A snr staffer, even came in here ranting about customers ringing wanting to know what was going on, and their poor overworked staff of 4 couldnt handle it. Like calls when theres an outage shouldnt be expected. LOL. This was when what really happened was AAPT stopped providing them with access. Its not hard to work out what really happened there, but that didnt stop them trying to blame customers. A clear sign they were guilty.

      Now, I just read they claimed to have sacked half their staff? LOL. Must have been their fault. Just a tip, many left because they couldnt keep lying to people, its just not pleasant going to work with instructions like they had. I spoke with several of them.

      Now also stating they got rid of the lying billing partner. LOL.

      They, Buzz and their billing partner did not refund easily, you had to give them more personal information, when it looked like they would go belly up, to get it. Unless you did a chargeback. Thats what I like to do, give a dodgey company more banking information. Oh, and this was when they used the access they already had to double bill. If you understand the process their billing partner used, that double billing was 100% originated Buzzes end. More evidence to suggest it, AAPT had just shut them off, and they needed to pay VOCUS. Temporary cash injection time.

      And originally the problem was all AAPTs fault. Unfairly cutting off Buzz, but no one else AAPT provide too. Yeah sure it was AAPT.

      Look peeps, when it works its OK, not great but its OK, expect peak times to be effected if you need peak performance at peak times. But when it doenst work these guys havent a clue how to be business like. They automatically start lying. Fabrication is their go to, we all know the type who think its easier to lie, than be honest. And they dodge bills, theres no doubt AAPT had reason to cut them off. And Jeremy has a dodgey financial background. All from official government disclosure websites, linked to on previous deals on here and whirlpool by clever customers. Unless you think Jeremy Chequoer (sp?) is a common name.

      One of those things on its own, not so much of a big deal, MAYBE, but all of it? Come on, lets not be naive. They are con men, they look up to 2nd hand car salesman. You know the type. Its all conquest. Never a straight line.

      IMO, its still $10 too dear for what you will sooner or later put up with.

      Its sloppy old Dodo now anyway as that is who is upstream. (VOCUS). Dodo Dodo, internet that dies. Another first rate reputation.

      Oh and all this from a company that sold itself as easy local customer service, not an Indian call centre. The only difference was the accent.

      • Store RepBuzzTelco @ Buzz Telco on 07/03/2018 - 14:53
        +1

        Hello Tuba

        The whole AAPT fiasco has been well documented in multiple forums, it was over 6 months ago and to be honest, I am not getting into that discussion again. If even half of the accusations that were made around the AAPT fiasco were true, we would not be in operation anymore, it is that simple. They would have sued us for ETC's, not waived them. As stated everywhere else this has been discussed, we would go into more detail regarding it and release an official press release regarding it, however, there are Non-Disclosure Agreements in place regarding what happened back then.

        The double billing was never blamed on our Billing Partner, we were very clear that it was a problem with our Billing System, the issues have been rectified and I am sure our current customers can attest to the fact that double billing has not happened since the previous major issue with it. A number of checks and safety measures have been added into the system to stop further issues from happening again. We take full responsibility for what happened with the double billing, it was our system that glitched and therefore our responsibility. We have taken responsibility for what happened with that and have taken a number of mitigating actions to prevent issues from occurring again. This had nothing to do with paying either AAPT or Vocus, given we wholesale agreements are also 30 Days End of Month, it doesn't even make sense as to why we would need a massive cash injection to be able to transfer our clients across to the VOCUS Network.

        We were already in talks with Vocus before the transition happened, some customers had even already been transferred across. We were having a number of speed-related issues on the AAPT Network and were responding to customer feedback and changing our backhaul provider to one who could actually offer us the level of service our customers had come to expect from us. If that had not have been the case, there is no way we could have done the transition as quickly as we did as it is a 6-week process (minimum) to be on-boarded as a Wholesale Customer with almost every wholesale provider. Since moving to the Vocus Network for backhaul, the majority of our customers have stated that their speeds have increased to much better levels. With reference to your comment about it being Dodo, the wholesale and retail networks are run completely separately.

        With regards to staff, the employee who was telling our staff to lie to customers was fired for lying to customers and for telling other staff to lie. It is not something we will tolerate. We have only ever had one staff member resign and that was not due to them being told to lie to people.

        I at no stage stated that we got rid of our Billing Partner, we got rid of our one of our Billing Staff members after receiving numerous customer complaints regarding that staff member lying to them, we then replaced her and have received nothing but positive reviews regarding the new staff member who runs that department now.

        The reason we ask customers who pay by Credit Card for their Bank Account details for refunds is that EziDebit do not give us the option to refund directly to Credit Card if they did, we would. Refunding straight to card would be the easier method for us as it would reduce the risk of chargebacks on already refunded amounts, just like we refund directly to PayPal where customers pay via that.

        Everything you have stated on here is old news, it is all stuff that other customers on here, who are still clients, have stated that they can see has been fixed. We aren't trying to deny that it happened, but are saying that it has been fixed. The AAPT fiasco is the one thing where I can comfortably say, most of the information out there regarding it is false, let the facts prove that. If it was even close to being true, AAPT would have sued us for millions of dollars in Early Termination Charges and we would not be around anymore.

        Regards

        Jeremy

        • Tuba on 08/03/2018 - 13:24
          -1

          LOL

  • WTF on 06/03/2018 - 20:11
    +12

    Hello OP and here is a neg from me to get started.

    Where do I begin with this mob? Here is a list of know issues with this ISP for those of you who are new. Seasoned OZBs should know these jokers well.

    1. Network failures leading customers to be cut off for months
    2. Modems not being delivered or different modems delivered from what was promised.
    3. Randomly charging customers cards multiple times.
    4. Refusing refunds or just tossing you around various 'departments' within their company (even though the company is run by 5 people)
    5. Atrocious customer service team not responding to emails - have to file a complaint with TIO to get any response.
    6. The company reps on OZB have never taken responsibility for these issues or helped to solve ongoing issues for those who are still fighting through the TIO.

    These guys were voted as the worst ISP out of all the small ISPs by OZBs in the recent OZB Shonky Awards Poll. https://www.ozbargain.com.au/node/354899

    Please read the forum posts before signing up. Some say these guys have improved their service recently but unfortunately if you read the post you will quickly realise that there are still multiple people waiting for a resolution through the TIO.

    Just my 2 cents. Obviously, its up to individuals to make up their own mind.

    • pointnlarf on 06/03/2018 - 20:19

      You get my upvote …. especially on 3,4 and 5….and now 6

    • Tuba on 08/03/2018 - 13:42
      +1

      Number 4 is the most revealing aspect. They themselves stated they had few staff, its all documented on pages in OzB. When you called, and you had to call a lot, you got the same people, you recongised their voice. Its clear they had few staff.

      So why the "I will pass that to X department"? Oh and they arent in right now, its the middle of the day and they are out. Morning, they are out. Afternoon, they are out. When will they be in, not sure is the answer. Ill get them to call you. Weeks go by, not a single call. You call again, same same. So many people with the same complaint. And that is the first lesson in the debt dodgers handbook, avoid.

      6 months ago? Maybe. But its clear they are shysters. Nah nah, staff were lazy or whatever. Staff took it on themselves, and just lied for fun.

  • incipient on 06/03/2018 - 20:12
    +3

    Didn't we just see $10 for the first month? This smells of marketing.

    • [Deactivated] on 06/03/2018 - 20:24
      +1

      And $10 off for 12 months. Just a few days ago. No ozbargainer wants a worse deal just days later.

      • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:29

        $10 for the first month was an exclusive deal that we made with Finder, it was supposed to be exclusive to Finder. This promotion was already in the works when that deal was announced.

        The $10 off for 12 Months was a couple of weeks/month ago.

        • Jeremy
        • [Deactivated] on 06/03/2018 - 20:38
          +1

          https://www.ozbargain.com.au/node/364727

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:46
          +3

          @wxyz234: As the link stated, it was Finder based. We didn't publish it here and it being on here actually breached the terms of the deal.

        • [Deactivated] on 06/03/2018 - 21:10

          @BuzzTelco: what is this site for if not to post deals? It’s not a free advertising site for companies to use.

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 21:16
          +2

          @wxyz234: Hi wxyz234

          I'm not saying that it's not to post deals. I am saying that the offer clearly stated that it had to be accessed through Finder. The only reason we didn't post it here is because it would have breached our agreement with Finder regarding that deal. It was an excellent deal, however, it was unfortunately not well spread due to the fact that we weren't allowed to under the agreement.

  • dorian_gray on 06/03/2018 - 20:16
    +2

    Had difficulty at the start but I'm happy with the connectivity now considering the price. My average speed is 62 mbps

  • [Deactivated] on 06/03/2018 - 20:17
    +4

    i'd sign up if there was another $19 per month deal.

    • [Deactivated] on 06/03/2018 - 20:47

      Ozbargainers don’t want to pay more than a previous deal.

      • [Deactivated] on 06/03/2018 - 21:00
        +3

        I'm probably going to sign up with these guys anyways, even better if cheaper. still stuck with shitty tpg which is much worse than buzztelco in my experience.

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 21:07
          +1

          The $19/month deal was a very tricky one to pull off and something I don't see getting approved ever again. The uptake on it was a lot higher than expected and the main idea behind it was to use up some of the excess capacity we purchased as part of our new wholesale agreements.

          Regards

          Jeremy

        • WTF on 07/03/2018 - 00:28

          I have had my date with TPG already and know how shit they can be but trust me Buzz is in a different league together.

  • crayner on 06/03/2018 - 20:28
    +2

    I'd hate to think of how poor the contention rates are with such low unsustainable prices.

    Don't bother with cheap NBN providers.

    • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:57

      Hi crayner

      We have learnt that the best way to keep prices down is to not contend much, NBN is offering amazing discounts to providers on CVC capacity as long as the traffic is not heavily contended. To keep our cost base down we always ensure we are running at least 2Mbps/SIO, which allows us to pay a fraction of the cost for our CVC Capacity, compared to if we were to heavily contend, where we would instead be paying full price. Details about the NBN Discounts are now publically available on NBN's website.

      Regards

      Jeremy

  • ricodbn on 06/03/2018 - 20:50
    +9

    Have been with Buzz since July last year.
    The major outage was an absolute nightmare and yes the phones took a while to get sorted out.
    Moving was an option but I decided to stick it out and give them a chance. Did not even seek a refund at the time.

    Credit to be given where due though - the outage was the only major issue I had with them. Signup, modem issue and connection was relatively painless. Since the outage and the change of their provider, no major issues. Support staff always very good on phone and on live chat.
    No I am not affiliated with them. Paying a good price for what appears to be a working NBN connection. Hopefully the promises made hold true and they have moved on since last years issue.Good luck Buzz.

    • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 20:55

      Thank you for your message ricodbn. We do intend to continue improving.

      Regards

      Jeremy

  • sween64 on 06/03/2018 - 20:58

    What are the posting limits for stores?

    • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 21:06
      +1

      Hi sween64

      I think it is 1 ad per 24 hour period if I remember correctly, this is the first ad we have posted here in almost a month though.

      Regards

      Jeremy

      • sween64 on 06/03/2018 - 21:27

        Oh. There was a post yesterday, I didn't realise it wasn't from a rep.

  • ozdesi on 06/03/2018 - 20:59

    Is Vocus your wholesaler? Is it in good shape? Do you have backup plan?

    • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 21:05
      +1

      Hi ozdesi

      Yes Vocus is our wholesaler and the agreement is in excellent shape, I talk to our AM daily and he is even now a customer of ours.

      We do have a backup plan in place and I can happily say that we have also started work on a direct NBN contract.

      Cheers

      Jeremy

      • ozdesi on 06/03/2018 - 21:15

        What's your backup plan if you don't mind sharing if things go pear shape with Vocus?

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 21:21

          We do have an alternative NBN agreement already in place for if anything was to go wrong. We also have the ability to do a mass transition of customers between the two agreements (about 5 mouse clicks on this side to initiate it, and it will then send a churn request for every service). However, we have no intentions whatsoever to need to use that backup plan, it is just there as a safety net. Also, no I won't say who the backup agreements are with, I know our Vocus AM will end up reading this thread.

          Cheers

          Jeremy

        • ozdesi on 06/03/2018 - 21:25

          @BuzzTelco: How long does churn request take? 3 to 5 business days for every customer?

        • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 21:34
          +1

          @ozdesi: 1 - 3 Business Days, sometimes quicker.

  • johnno1987 on 06/03/2018 - 21:01
    +4

    Have my + vote Jeremy.
    I am extremely happy with my service so far. 100/40 and constantly sitting around 95mb even at peak times. I do have FTTP, which I’m sure helps my cause, but a mate on the other side of Bendigo with FTTN gets around 70mb-80mb constantly. I’ve only had 1 issue when I was without internet for a week due to the unexpected back haul change. Considering I saved $40 a month on my old bigpond service, which was only 25/5 anyway, it’s hard to complain.

    • Tuba on 08/03/2018 - 14:01

      This is true, when it runs it runs although a lot of customers will tell you the speeds get sketchy for gamers etc during peak times.

      The problem for me is these guys arent straight up when its not going well. A crook is a crook, and that doesnt change if its only when things are bad, or all the time. These are the type to double or triple bill the week before they plan to abandon ship. They already used vast numbers of customers as a temporary loan service. If some didnt have money in the bank to cover it, the customer gets hit with fees and charges.

      There is more to consider in a decent ISP, than speed. This is more in the realm of doing business with Nigerian princes.

  • mbck on 06/03/2018 - 21:17

    Wasn't top tier 59….its gone up…

    • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 21:18

      Hi mbck

      Has been $69 for a while, however, has been on sale for $59 for a few months.

      Cheers

      Jeremy

  • danger163 on 06/03/2018 - 21:23

    Check out my Speedtest result! How fast is your internet?

    Is this the normal speed on 100/40 over wifi?

    http://www.speedtest.net/my-result/a/3712099569

    • Store RepBuzzTelco @ Buzz Telco on 06/03/2018 - 21:26
      +1

      Definitely not, can you please open a ticket or send me a message on here so I can have that connection looked into straight away.

      Cheers

      Jeremy

    • samsal46 on 06/03/2018 - 22:48

      Never test connection on wifi. So many variables.

  • ElectrkJonesy777 on 06/03/2018 - 21:27
    +3

    Geez some people are absolute sooks. Boo hoo that there’s been better deals in the past with Buzz, how many deals do we see for products or services on OzB where the price hasn’t been as good as deals previously? If you don’t take advantage of a deal when it arises that’s your fault, not the business running the promotion.

    Anyway, as for Buzz it’s a big 👍 from me after 6wks on a 50/20 FttN connection. No dropouts, no congestion and the couple of times I’ve contacted them they’ve responded extremely quickly and had things sorted promptly.

    Great price (I signed up when it was $39 for 12mths) and customer service has made it an easy transition from Telecube and certainly not one I regret.

  • Xetrok on 06/03/2018 - 21:30
    +5

    Very Happy with Buzz.
    Been with them for a while now.
    Yes there were issues previously but they were acknowledged, owned and taken care of.
    Give them a shot, you'll be presently surprised.
    http://www.speedtest.net/result/7115048171

    Also, please ensure you do your speedtests using a wired connection, there are so many different conditions which may interfere with or degrade wifi.
    I get 93/36 via wired and 63/30 (very close to my router) and 9/12 (downstairs) via wireless.

    • Viper8 on 07/03/2018 - 13:45

      I get 500Mbps close to my router (only AC1200). What on Earth are you using lol…

      • Xetrok on 07/03/2018 - 14:18

        http://shop.duxtel.com.au/product_info.php?cPath=30&products…

        The NTD and router are in a sub prime location for wifi users downstairs.
        Being coupled with cinderblocks and a narrow stairwell I don't expect miracles for bandwidth downstairs :P
        Majority of my usage is upstairs - sucks to be my housemate!

        • Viper8 on 07/03/2018 - 14:55

          I was referring to this: "…and 63/30 (very close to my router)…"

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