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Telecube NBN Offer- 50/20 1000GB $65 - $50 Setup Fee ($60 Credit Back)

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Telecube NBN Offer- 50/20 1000GB $65 - $50 Setup Fee ($60 Credit Back)
Go to Deal
Store Reptelecube on 07/04/2018 - 02:38 telecube.com.au (3760 clicks)
Last edited 07/04/2018 - 03:40

Hello again Ozbargainers .. here's some discounted NBN internet for you.

The headline acts:
100/40 1000GB $75/month
50/20 1000GB $65/month <== best value
25/5 1000GB $55/month

HUGE offpeak allowances and unmetered uploads.

The $50 setup fee will be automatically credited back to account balance and available to use in future month charges, not refundable as cash.

We're also giving you an extra $10 credit back, call it a discount on the first month charges.

Conditions:

  • Credit back refund is for new services, plan changes aren't eligible for the setup credit back
  • If you have previously paid a setup fee >= $50 you won't need to pay the setup again.
  • Offer includes a DID and inbound calls at no cost
  • $60 credit back applies to all plans in the offer linked in the opening post
  • Number port fee $16.50 applies to all plans

Note: If you are on HFC please contact support before placing an order, in most cases we are unable to fast churn HFC services and downtime can be 1 - 2 weeks.

Internet ADSL Broadband Broadband Internet Bundle nbn

Related Stores

Telecube
Telecube

closed Comments

  • greater mimic on 08/04/2018 - 08:50

    Great deal OP. I manage the internet at a family holiday house and will be changing from the current AussieBB plan for it (12/1 25gb per month for $35) to the 12/1 S. Looks to be the same but much more data

  • TightAssDude on 08/04/2018 - 12:11

    What's the average ping for Melbourne customers?

    • Store Reptelecube @ Telecube on 08/04/2018 - 12:58

      Average ping to where?

      • TightAssDude on 08/04/2018 - 21:27

        Say Sydney?

        Even better, could post ping times generally speaking for both domestic and international traffic?

        • Store Reptelecube @ Telecube on 08/04/2018 - 23:10

          I can't really ping Sydney, you need to give me an address you want to know ping times to.

          I can show you a ping from my desktop in Melbourne to one of our IPs in Sydney but that isn't really going to tell you too much

          ping 103.193.167.135
          PING 103.193.167.135 (103.193.167.135) 56(84) bytes of data.
          64 bytes from 103.193.167.135: icmp_seq=1 ttl=60 time=16.1 ms
          64 bytes from 103.193.167.135: icmp_seq=2 ttl=60 time=16.3 ms
          64 bytes from 103.193.167.135: icmp_seq=3 ttl=60 time=16.4 ms
          64 bytes from 103.193.167.135: icmp_seq=4 ttl=60 time=16.2 ms
          —- 103.193.167.135 ping statistics —-
          4 packets transmitted, 4 received, 0% packet loss, time 3001ms
          rtt min/avg/max/mdev = 16.120/16.296/16.460/0.125 ms

          International is a big place, same thing really unless you give me a specific address to ping I'm not sure what value you're going to get. Nevertheless here's a ping to amazon.com

          ping amazon.com
          PING amazon.com (176.32.98.166) 56(84) bytes of data.
          64 bytes from amazon.com (176.32.98.166): icmp_seq=1 ttl=223 time=234 ms
          64 bytes from amazon.com (176.32.98.166): icmp_seq=2 ttl=223 time=233 ms
          64 bytes from amazon.com (176.32.98.166): icmp_seq=3 ttl=223 time=233 ms
          64 bytes from amazon.com (176.32.98.166): icmp_seq=4 ttl=223 time=233 ms
          —- amazon.com ping statistics —-
          4 packets transmitted, 4 received, 0% packet loss, time 3002ms
          rtt min/avg/max/mdev = 233.424/233.907/234.446/0.362 ms

          Hope that helps

        • TightAssDude on 09/04/2018 - 07:54

          @telecube: thank you

  • Petto on 08/04/2018 - 12:37

    Hi Rep, $60 credit back also for 25/5Mbps 500GB or 1000GB only? Thanks.

    • Store Reptelecube @ Telecube on 08/04/2018 - 12:58

      All plans on the offer page are eligible

      • dddaaaccc on 08/04/2018 - 14:49

        Hi rep,
        Any chance you are going to offer the 100/40 1TB $69 deal again ? :)) I missed it as I was moving house…

        • Store Reptelecube @ Telecube on 08/04/2018 - 15:15

          Never say never but it's quite unlikely.

          And if we you take this plan and we do offer a cheaper one you'll be able to switch to it

  • wanted1one on 08/04/2018 - 20:02

    Currently the NBN website has our address' NBN rollout avaibility as:

    Planned availability: Progressively from Apr 2018*.

    Is it possible to purchase now for an unknown activation date?

    • Store Reptelecube @ Telecube on 08/04/2018 - 20:53

      It is yep, just mention in the notes you want the service activated as soon as the address is ready for service

  • greennick on 09/04/2018 - 00:27

    I signed up for one of their deals from a month or so ago (1TB, 100/40). Only got provisioned apparently on Wednesday and seemed to switch over on Saturday. The instructions on how to set-up the connection were poor (login on PPPOE using the name and password in your account, great, thanks), I couldn't get the connection to work, called support, was told by a sales type person a support person would call back, however after waiting around for the call, I didn't get a call back.

    Not the greatest start and therefore I can't currently recommend. Annoying not being able to call a help desk on the weekend. Most of us aren't at home during work hours….

    • Store Reptelecube @ Telecube on 09/04/2018 - 01:06

      There's people available now, please email [support at telecube dot com dot au] and message me the ticket number and I'll make sure someone looks at it for you.

      • ITfeed on 10/04/2018 - 13:00

        Just want to add, I am a bit concerned about using PPPOE for FTTP connections as I would need to input username and password which adds to the inconvenience and increase the time/effort required to troubleshoot.
        Since I got the FTTP NBN, I have been with SkyMesh and MR.

        Both vendors do not require PPPOE login(I am not sure if they are using DHCP or IPOE), all they tell us is which UNI-D port to connect to and everything works. Quick and easy, no dramas which I was expecting from every FTTP NBN connections.

        Wish Telecube would adopt this process/protocol instead of PPPOE.

        • Store Reptelecube @ Telecube on 10/04/2018 - 13:27
          +1

          It's not related to the technology type at all .. what you are describing is called IPoE or DHCP

          It can be used on all NBN service types it's just that our provisioning currently requires PPPoE

          We are looking into implementing IPoE soon, hopefully during May

  • artxo on 09/04/2018 - 19:44

    "Offer includes a DID and inbound calls at no cost." I'm considering one of these plans. However I have no need for and do not want a DID. Is that a problem?

    • Store Reptelecube @ Telecube on 09/04/2018 - 20:31

      it's not a problem

  • Kunalb84 on 09/04/2018 - 20:16

    My suggestion dont go with telecube.

    I am using aince 4 months and have faced speed issue more than 10 times and no one to resolve it.

    I have 100/40 mbps plan and i get 30/30 mbps speed and when i complaint they say u r using on wifi. How can i use internet thru ethernet cable on mobile.

    Seriously its pain to have telecube.

    • Store Reptelecube @ Telecube on 09/04/2018 - 20:33

      It sounds like you get full speeds while connected by a cable, if so you need to look at your local network setup. There's nothing we can do to help you with that

      • Kunalb84 on 12/04/2018 - 09:21

        No full speed even by cable. I have tested it and most of the time i use via wifi but just for telecube customer support i have tested via cable also but results still the same.

        • Store Reptelecube @ Telecube on 12/04/2018 - 10:45
          -1

          Then you need to email support so we can investigate .. if you have already done so please message me the ticket number so I can look into it.

    • SBOB on 09/04/2018 - 21:50

      Curious what you're doing on a phone where you would need 100mbit ;)

    • ITfeed on 10/04/2018 - 13:31

      Seriously? you do realise that 30/30 mbps limitation is from your mobile's wifi right?
      As per rep, you should test the speed on Ethernet cable from computer/tablet and you will get a more realistic result.

      • Kunalb84 on 12/04/2018 - 09:19

        Its not the only mobile. I use on my setup box as well as on laptop. Earlier i had Aussie Broadband and never faced this issue, just for some benefit i shift to telecube.

        • ITfeed on 13/04/2018 - 09:53

          Just to advise that using wifi is not the best to test internet connection speed/lag
          You will probably need good wifi router and test device which uses 802.11AC
          see:
          https://www.lifewire.com/how-fast-is-a-wifi-network-816543

          So if you are saying that even when it is connected from your box/laptop to the router via cable Ethernet the speed is still 30/30mbps then you might need to complain to TC that after testing the internet speed using your laptop/box which is connected to the router via cable Ethernet at 100mbps you are still getting xx speed

  • mily on 09/04/2018 - 21:06

    Made two new orders this afternoon, both churning from MyRepublic by the end of this month. Hopefully it works well.

  • triviums on 09/04/2018 - 22:19

    How long does it take to churn from one isp to telecube?

    I've been given until the end of the month by Myrepublic to transfer to a different provider. I want to add a note to my order to wait until a few days to a week before the deadline to process my order, but I don't know what date to say as I don't know how long it takes for the churn to occur.

    Also, I read a review that said that I need to manually topup the account every month. Is that true or do you automatically take payment via debit card/direct debit/etc. ?

    • Store Reptelecube @ Telecube on 09/04/2018 - 22:56

      If you just leave instructions in the notes for the day you want the service to go live we will look at the service type and work out when we need to process the order for it to go live on that day.

      You can pay manually by credit card, paypal or bpay and setup an auto topup from credit card if you want to.

  • Homr on 09/04/2018 - 23:04

    Quick question, when going from ADSL2+ to NBN, does your phone number automatically switch over to telecube VOIP services?

    • Store Reptelecube @ Telecube on 09/04/2018 - 23:10

      No, you need to specifically ask for it to be ported. When you select New and FTTN when adding the service you will be prompted to decide whether you want to keep the number and enter the details.

      If you don't ask us to port the number it will be lost once the cutover from ADSL to FTTN completes.

  • hongxinl on 10/04/2018 - 00:05

    My optus contract is about to finish if I want to change to your one, do I need to cancel optus service first or I can simply just sign up your service like porting mobile number to a different provider?

    • Store Reptelecube @ Telecube on 10/04/2018 - 00:19

      In most cases order the service with us and cancel with your current provider once the service is provisioned. Unless your service type is HFC, if it is please email support at telecube dot com dot au with your details and ask what the process is please.

  • Make it so on 10/04/2018 - 00:28
    +1

    I got my email from MyRepublic today about the price increase, and decided to take up this offer. The pricing is good, but I'm afraid the sign-up process does not deserve any awards. The whole thing seems backwards, where you have to create an account before you order something, and they tell you what the password is. I stuffed up verification for one credit card (it's late, so I "TL;DR"ed the instructions), and when I submitted (pre-)payment for the next card (thanks to Ozbargain I have a plethora of credit cards), it gave me a cryptic error:

    {"status":"NG","csid":"1000xxxxx","txnstatus":"NG","txnref":"","txnresp":"","txndesc":"TRANSACTION ERROR"}

    It went through the second time - go figure.
    The signup process says nothing about porting an existing VoIP number, so I put a request in the comments.
    There is no way (that I can see) to remove a card which failed to verify.

    I have high expectations of the service (it seems to have the Ozbargain stamp of approval), but you guys need to engage a good BA for your website (or perform mandatory drug and alcohol testing in your Web DEV team).

    • Insidious on 10/04/2018 - 09:17

      Yep I just jumped across from MyRepublic as well. Logged my telecube order 3:30pm Monday and then got an order confirmation at 5:30pm, 20 minutes later lost internet and about an hour after that was able to sign-in with Telecube credentials.

      Phoned MR today to make sure my account is cancelled and they didn't even try and keep me on once I told them I was leaving because of the price increase, their customer reps know when to quit.

      After a couple tests Up and down speeds are about the same as ever but ping has dropped from 24 to 14

      • Make it so on 10/04/2018 - 11:07

        My Ping with MR is 70ms at best (all traffic going through Melbourne), so I don't expect that to get much worse :)
        What technology are you on? Are you reusing the MR modem if on FttN?
        Did MR tell you whether they already knew your account was cancelled?

        • Insidious on 10/04/2018 - 11:50

          FTTN, I had stopped using the MR modem a month or two back in favor of a D-Link Taipan. Though I think you are able to configure the MR modem for other ISP's still.

          MR didn't mention if they'd seen anything regarding the disconnect but they told me it can take 48hrs for the account to be deactivated from their end. That's why I got in early, my next billing period would start on the 14th. P.S. you have to phone them to cancel, the online chat support team wont do it.

        • Make it so on 10/04/2018 - 11:54

          @Insidious: Thanks, that's useful. My next period starts the 20th - not sure I'll get a partial refund.

        • m13 on 10/04/2018 - 14:03

          @Insidious: I was just chatting to them and finding out that they won't do it through online chat, but that there is no other way at all, as in nothing in the accounts portal either, to cancel the service.

          So I'll be calling them soon to confirm once I have arranged a specific date with Telecube to switch over. Your response times from them are very quick though, from logging the order to being active.

          Ping drop will be nice, as I was getting 18-30ms pings, with friends in the area on other providers getting sub-10ms.

  • Daniel Plainview on 10/04/2018 - 09:57

    Hmmmmmm well I've been on 25/5 NBN FW with Skymesh for 24mths and decided to give Telecube's 50/20 a go as they seem like a lil company having a go. Literally had the service provisioned/commenced just a few hours ago and already I'm leaning towards cancelling it and eating the first months costs as a 'tried but failed' expense.

    I still have both services commenced and ran 3 speedtests for each provider via IDENTICAL system/setup etc. In short out of a theoretically possible 150mb Telecube's 50/20 transferred 95.6mb, 63.7%. Whereas Skymesh's in theory half as fast 25/5 did 91.2% with 68.4mb of a possible 75mb. So really Telecube wasn't much faster at all - avg 31.8 vs 22.8 - sounds a good advantage but all things being equal it's well off the double one might expect.

    So basically Telecube 50/20 really doesn't meet it's promises at my address - whereas Skymesh 25/5 basically knocks it out of the park.

    I'm not saying thats a 100% clear inditement of Telecube as it could just be the limitations of the NBN FW tower I'm serviced by. But alas it seems to make no sense at all to go forward with Telecube. Very disappointing - have done standard 'troubleshooting' with Telecube rep - even though I know the systems on this end aren't the issue. I've written to Telecube support advising them of my concerns but think its just one of those things and is fair enough I suppose that I wear the cost as even Telecube weren't to know. :-/

  • global native on 10/04/2018 - 14:05
    +3

    First off, I would like to say I never post comments but felt compelled to do so to help another oz bargainer out and maybe improve their experience.

    I signed up for your service on the 2nd of April and still have not been connected (6 business days since I ordered the service). I received an email on 3rd April from TC stating 'your NBN service has now been ordered. We'll let you know when we have an update on provisioning.' After multiple phone calls and messages left, I have received an email from TC on the 6th of April stating 'I've been told you're seeking an update on this transfer. Can you let me know which ISP you're transferring from please?' After responding with an email that the ISP was Barefoot, the response was 'Barefoot Telecom uses the same upstream carrier as us, so this is an internal transfer within the upstream carrier. Unfortunately, internal transfers usually take about 5-7 business days to complete.'

    I haven't heard anything further from TC. I agree with a previous post from Nikko on the 7 Apr that TC should consider putting a FAQ section on their site to clarify the sign up process or churning process especially since phone support is almost nil.
    I am a bit annoyed so far with my experience with TC esp. since I signed up on the previous deal and am still waiting on my connection from the previous deal. I could have waited and had an additional $10 in my pocket from the credit back with this current deal. Hopefully I will be connected by tomorrow, which will make it 7 business day since I signed up. I hope the internet speed will be better than Barefoot because the customer service so far has not been as good as Barefoot, which was excellent!

    • Daniel Plainview on 10/04/2018 - 16:55
      +1

      FWIW when I spoke to the TC staff member this morning I passed along this type of advice to him. He was well mannered but it seemed a bit "Ok not really my decision" type vibe back - which I understand but as I said to him I like TC but at present the overall service implementation is VERY rough and basic compared to that of industry peers.

      I've been with TC for 2yrs for VOIP and they've been SUPER, can't complain but in my limited knowledge of them they seem to have started as a business that went after small corporate clients needs. Now it seems they're more going after home users/consumers.

      That being the case when you connect up a average home user (and I consider myself to have a superior IT knowledge to that) but I think you need to put a little polish, effort and forward thinking into 'What might these people need etc" otherwise you're forver 'putting out fires' when they call/email asking for help plus they'll be annoyed it wasn't there for them to simply follow.

      Example…..when my service was provisioned this morning ALL I received was a plain text email that advised exactly this:

      Your NBN service has been provisioned on UNI-D-2.
      It's a PPPOE service and you provided your username and password when you ordered the service.

      If you can't remember what they are, you can find them in your account:
      Click "Services", then "Manage" on the NBN service, then you'll see the details on the right-hand side.
      Please reply to this email if you need any assistance.

      I could imagine this really causing questions for Mum's & Dad's etc - so why not have setup guide link in email, FAQ's etc etc. Only have to write it once and it'd take care of 75% of folks who are stumped.

      I say this as the ex-GM of a small business, you've got to be forward thinking about such matters or you can 'drown' under the responses and really damage your customer perceptions - as I'm sure they got a LOT of signups from that promo.

      Alas had to can my TC NBN service but they'rea good organisation who seems to both care and try. :-)

    • greennick on 10/04/2018 - 17:29
      +1

      I agree with this. This has not been a good process from my end, they give you little information, there is no online support, and their telephone support sucks, so you're really on your own. You never get someone, always get a phone call back, which is never fast. After all that, they couldn't fix the issues with my connection. I am burning through mobile phone data now.

      Kind of wish I never joined these guys and I went with ABB which appears to have much better support.

      • Store Reptelecube @ Telecube on 10/04/2018 - 18:05

        If you aren't provisioned yet and there's been issues connecting you please message me the details and I'll arrange a refund for you and cancel your order. Apologies for the inconvenience.

        • greennick on 11/04/2018 - 09:04
          +1

          I am provisioned, it isn't working though. And I can't get hold of your "support" people. It's pretty lame using a messaging service, that is doing your business no favours. I bet I could call up and get a sales person real easy.

          I just want my internet to work again.

        • Store Reptelecube @ Telecube on 11/04/2018 - 09:25

          @greennick: please email support and message me the ticket number so i can look into it.

        • global native on 12/04/2018 - 14:34

          I AM STILL NOT CONNECTED….8 BUSINESS DAY AND COUNTING.
          Still haven't heard back from TC even after following up with another email yesterday to support. Today, I finally got through to Sales after an hours attempt and got no where. He first miscounted how many days it has been since I signed up (he thought it was the 6th), then after I corrected him that it was the 2nd, he then didn't count the 3rd of April as day 1. April 3, 4, 5, 6, 9, 10 and 11, by my count is 7 business days. However according to him, the 3rd of April doesn't count and so today, the 12th of April is actually day 7. For some odd reason, since I was still within 7 business day (by his count), he didn't sound at all puzzled that I was still unconnected…This is the same sales rep that wouldn't raise a ticket regarding my connection when I rang on the 5th of April because that is just unnecessary paperwork when I may be connected later today or tomorrow'. My reply was right so waste my time with me trying to call you guys or sending emails to find out of the status of my connection but lets not waste your time. Great customer service.

          I have had it. If I don't have any results by the end of today, I think I will stay with Barefoot (at least they have a sense of what customer service is) and wait for a company that has both good connection and CUSTOMER SERVICE.

          TC rep, can you please look into my connection status and give me a reasonable update, otherwise just refund my money?

        • Store Reptelecube @ Telecube on 12/04/2018 - 16:20

          @global native: Happy to refund your money, can you message me your details please?

        • global native on 23/04/2018 - 14:24

          Rep I just pm you to cancel my order and refund my money and you have asked me to email support to cancel my connection.
          How about you do as you stated above and cancel my order and refund my money as it has been close to a month since I signed up and the money has been sitting in your account?

        • Store Reptelecube @ Telecube on 23/04/2018 - 14:29

          @global native: I want your details so I can follow up and make sure the request is actioned. Please email support and I will make sure your order is cancelled and your money refunded

        • SBOB on 23/04/2018 - 16:43

          @global native:

          and the money has been sitting in your account?

          Where else would it sit?
          Its not like they're rolling around in any 'interest' being earned.
          Lets assume they are using a business account, which at best, is 2%pa

          If you paid the $65 for a month and the $50 setup fee, thats something like 19c for the month.

        • global native on 23/04/2018 - 17:02

          @SBOB: glad you can part with the $115 for no services rendered and alot of frustration and string along from the 2nd of April until today. Telecube should be happy to have a customer like you.

        • SBOB on 23/04/2018 - 19:16

          @global native:

          I'm sure they do.

          At no point could you not have raised a ticket/email with them, requested cancellation and noted the rep on ozbargain is aware of your issue. He posted he was happy trying refund you 12 days ago.

          This isn't customer support, reps posting here is a bonus.

          But sure, feel free to turn this into whingepool

      • global native on 11/04/2018 - 17:24

        Just an update for anyone following this post and considering changing over to TC.
        I have emailed TC again today (7 business days have passed since signing up) and have not heard back regarding my connection. I am really happy for those that have had positive experiences and hope they continue to have it because good luck to them if/when they run into any issues…

  • triviums on 10/04/2018 - 19:45

    When churning from one isp to telecube, what's the average downtime?

    • Store Reptelecube @ Telecube on 10/04/2018 - 19:56

      It depends on your service type;

      • FTTP/Fixed Wireless - we provision a new service on the next available port so no downtime
      • FTTN/B - we churn the service across so you will be offline for a few hours on the day of the transfer, normally within 24 hours of ordering.
      • HFC - it depends on your provider and location, please email [support at telecube dot com dot au] and ask for details
    • global native on 11/04/2018 - 17:33

      I am on FTTN and I am going on 7 business days with no connection yet.

  • Daniel Plainview on 10/04/2018 - 20:01

    :-/

    FWIW just ran speedtest on my Telecube 50/20 NBN FW:
    [([Test run on][["10/04/2018"]] [@] [["7:54 PM"]])]
    [([Mirror]: [["Cloudflare"]] &nbsp; [Data:][["5 MB"]] &nbsp; [Test Time:][["10.022 secs"]])]
    [([Speed:] [["4.03 Mbps"]] )]

    4mbps?!?!?!

    Did my Skymesh 25/5 straight after and the results were:
    [([Test run on][["10/04/2018"]] [@] [["7:58 PM"]])]
    [([Mirror]: [["Cloudflare"]] &nbsp; [Data:][["5 MB"]] &nbsp; [Test Time:][["10.015 secs"]])]
    [([Speed:] [["4.50 Mbps"]] )]

    4.5mbps!

    So ok peak times suck on all networks but clearly a MAJOR issue for Telecube atleast in my area as not only is it massively off my promised speeds but even another service that it should be twice as fast as is quicker by 15%! Not impressed and that was on day 1 of service. :-/

    • Store Reptelecube @ Telecube on 10/04/2018 - 21:47

      You're on fixed wireless and clearly suffering tower congestion. Unfortunately just because you have a faster speed tier with us it doesn't mean you get access to more bandwidth when there is congestion.

      • Daniel Plainview on 11/04/2018 - 10:38

        I appreciate the reply. But with all due respect lets assume there's tower consumption locally - but then I'm still unsure why a 25/5 service where EVERYTHING ELSE IS EQUAL is faster than a 50/20 service?

        That said, all things being equal why is it then that my incumbant's 25/5 connection is essentially so much more 'efficient' at delivering what they promise with over 90% of bandwidth realised, whereas in my only day of Telecube it was just over 60% of the supposed 50/20?
        https://www.ozbargain.com.au/comment/5829231/redir

        It's a real shame and surprising to me that there's not some type of insight able to be given as to the actual speeds people might receive before they commit to signing up. e.g even on ADSL2 one could calculate distance and other specs from nearest telephone exchange and then work out likely speeds to be received.

        I'm not saying this is an issue unique to Telecube but I'm not that impressed with the 'shrug' attitude I've gotten back both in the sole phone call I received and any online discussion. Basically I've ended up paying a months usage fee for a single day of use, I acted in good faith - if the service had held up it's end I'd have hung in but it was just sub-standard and I don't think I'm being unfair in saying that.

        • Store Reptelecube @ Telecube on 11/04/2018 - 11:12

          Take a 12/1 connection with us and you'll still get around 4M with the tower congestion, the speed tier you're on doesn't matter once the congestion is there.

          What speeds do you get on each connection early morning on weekdays?

        • Daniel Plainview on 11/04/2018 - 11:36

          @telecube: Ok well then for all intents and purposes you're saying for 'peak' times being on your 50/20 is pointless from a 'speed benefit' perspective.

          Those tests where I ran 3 speed tests for both your 50/20 and Skymesh's 25/5 were both done at early morning (10am-ish IIRC). You guys averaged 32mbps vs Skymesh's 25/5 which averaged 23mbps.

          So I know there's a LOT of variables and moving parts but at face value the most obvious takeaway is that your network bandwidth isn't there to back up whats sold.

          FWIW Skymesh told me they actively try and dissuade customers from signing up for 50/20 FW as they feel it tends to vastly underperform whereas 25/5 is very good.

        • Store Reptelecube @ Telecube on 11/04/2018 - 11:44

          @Nikko: The tower congestion you are experiencing isn't related to our bandwidth at all, if that were the case the non fixed wireless services would be experiencing the issues you are describing yet they aren't

          It's unfortunate for you but the issue is too many subscribers on your tower, there isn't anything we can do about it I'm sorry.

          Assuming you still want to stay on with us I suggest switching down to a 25/5 .. if you don't want to stay on please email support and advise you wish to cancel.

        • Daniel Plainview on 11/04/2018 - 11:55

          @telecube: Again I appreciate your reply - you might be right - but whats certain is buying 50/20 for this location was a complete waste of time and money.

          I'd be very surprised if the tower here is that oversubscribed - I live in very sparsely populated rural area - I know it could just be underspec'd but seems VERY surprising NBN co would be that daft given services only put on here 24mths ago and already massively oversubscribed? Dunno about that.

          Yes, sorry but I've found customer service support and the implementation documentation (or rather complete lack of) a tad underwhelming. I advised your customer service yesterday of my concerns and asked for feedback - I received no response so this morning advised them I'd have to cancel after a single day's service and end up wearing the months service charge of $55 for trying it out. :-/

        • Store Reptelecube @ Telecube on 11/04/2018 - 11:55

          @Nikko: please message me the ticket number

  • callmedennis on 10/04/2018 - 23:35

    quick question, do i automatically get charged on my credit card every month? or do i have to do the pre-pay transfer thing all the time?

    • Store Reptelecube @ Telecube on 11/04/2018 - 00:34

      not by default but there is an auto topup option available in the portal that you can setup if you want to

      • callmedennis on 11/04/2018 - 01:32

        ok thank you, just finished setting up auto top up,
        how will i know when my phone has been transferred over? will it show up on the accounts page?

  • Make it so on 11/04/2018 - 00:45
    +4

    Signed up yesterday, got churned this afternoon. Modem sync speed the same (~84Mbit on FttN), but actual speeds are faster than MyRepublic (getting around 79Mbps during the evening). Interestingly, my speeds on fast.com are also faster, which were always bad on MyRepublic (the only thing MR had fast speeds to was speedtest.net).

    Was able to reuse my MyRepublic gateway without issues.

    • MathNerd on 12/04/2018 - 13:23

      I'm in the same boat, my TC service is provisioned but I'm still connected to MyR for the month as they're charging for the entire month.
      Where did you go in the gateway (http://192.168.1.1/) to change the settings to TC's settings?

      • Make it so on 12/04/2018 - 14:20

        Where did you go in the gateway (http://192.168.1.1/) to change the settings to TC's settings?

        I had to go through the Setup wizard (button on top). You can't get to the settings through the normal configuration items, which is just silly. In the connection type, pick PPPoE and fill in the credentials which TC gave you. Done!

        • MathNerd on 12/04/2018 - 14:23

          Ah, that's it, thanks! I was digging through all the different menus and their icons to find the PPPoE setting but couldn't! I never thought of looking at the Setup Wizard!

  • cavanor on 11/04/2018 - 12:23

    Just shot you a private message Telecube. I've just signed up and had a couple of questions. :)

  • Lukey90 on 11/04/2018 - 12:40

    My experience with TC has been awesome.

    Signed up Dec last year via a promo posted (100/20 1000GB & Unlimited Off Peak) here, my area (Nollamara, Perth) was not receiving FTTN until Feb this year. Got an email from support advising that I could not connect to NBN yet as my area had not been provisioned but they would honour the promo and hold off activating the service until the area was provisioned.
    Fast forward to February 2018, was overseas at the time but received an email regarding my NBN installation date and on the day of installation received an email stating that my connection had been provisioned etc..

    After returning home from my overseas holiday, hooked up my VDSL2 modem (as I was moving away from ADSL), plugged in my TC details to my TP Link Archer VR600 modem and saw my sync speeds go to 60Mbps/20Mbps. I am quite tech savy and didn't have an issue with getting the modem to sync but can see how a non tech savy person could get confused with the information provided once the connection has been activated, as it is not written in a user friendly manner.

    Was very happy with the speed increase from ADSL2 but noticed that my connection would drop out quite regularly and randomly. Emailed support which were a little slow to reply but they suggested the usual, isolation test, different modem, remove filters, test different phone socket etc which had all been tested but off my own back decided to get a single CAT6 run from point of distribution to my modem. Electrician tested the line and could see quite a bit of interference.

    Since having the house rewired with one single CAT6 and disconnecting all phone sockets, rock solid connection syncing at 60Mbps and not a single drop out. Interference was retested and was showing no holes.

    Testing the connection randomly I have not noticed any speed drops or congestion at all even during peak times. Using Usenet at all times of day of night, I am able to pull any file at a consistent 5.9 – 6.0Mb/s. Ping times are usually 6-7ms to Perth servers and has been perfect for gaming whilst streaming Netflix etc without buffering or affecting online games.

    Would highly recommend, especially coming from ADSL! Also a plug for the TP Link Archer VR600 that works flawlessly with my TC connection.

  • ITfeed on 11/04/2018 - 12:48

    @telecube
    Just a shout-out to the rep for the quick reply on this forum.
    My connection is provisioned after 3-4 hrs from the email confirming NBN internet order, no dramas so far.
    FFTP connection Blacktown area
    Speed is around 43-45 mbps down and 15-17mbps up latency is 4-7ms for Optus Sydney server.
    Not really familiar with PPPOE, is there an optimal setting for MTU?
    Would Telecube have a guide on optimising the PPPOE connection parameters or does it depend on the router instead of the RSP?

  • mark-emark on 11/04/2018 - 15:56

    Just signed up for a new FTTN connection, got an email a few months ago about NBN being available in my area and just pulled the trigger.

  • billy_bob on 11/04/2018 - 17:12

    Hi Rep, just signed up for 25/5 500GB $50 plan, but now thinking maybe I should have gone for 50/20 500GB $60 plan. Is there any way to change it? Also, what will be the price of the 50/20 500GB plan once this offer ends? Can I see how the speeds are on 25/5 500GB plan for a month then decide to upgrade to 50/20 500GB plan and can I still get it for $60 later?

    • MathNerd on 12/04/2018 - 13:27
      +1
      • Login to My Account Manager
      • Click "Services" in the Left Menu
      • Click "Manage" after 25/5 500GB
      • Click "Manage" on the Top Right Hand side (after "Service Detail")
      • A list appears with all available plans, select XL 50/20 500GB $50.00 $60.00 and you're done!
  • quop on 12/04/2018 - 10:07

    Hi rep, sent off a query to support about 48 hours ago re: HFC churn, haven’t received a response yet other than the automated reference number #451-874-432 and indication that I should expect a response within 24 hours or less. Are you able to check this for me?

  • closey on 12/04/2018 - 21:38

    Hi - how much is it for a static IP on these deals?

    • Store Reptelecube @ Telecube on 12/04/2018 - 21:53

      $5.50 per month

      • tukanglistrik on 13/04/2018 - 00:39

        How can I add static IP to my order?

        • Store Reptelecube @ Telecube on 13/04/2018 - 02:13

          Once the service is active add a static ip in the portal .. wait until the service is active because once you add it it starts billing.

  • the shadow on 13/04/2018 - 12:50

    Hi, I put an order through last night, is there any chance I could be up and running on Telecube today? Or will it take until Monday (or longer)?

    I churned from Exetel FTTN.

    • Make it so on 13/04/2018 - 17:11

      Mine was less than 24h.

    • Store Reptelecube @ Telecube on 13/04/2018 - 18:06

      You'll need to email support please with your details and ask the question

  • Onyupapa on 13/04/2018 - 17:37

    Hi Rep, I was wondering if $50 setup fee of 500GB peak time/ $70 would also be credited. Cheers

    • Store Reptelecube @ Telecube on 13/04/2018 - 18:06

      it will yep

  • Phreaker on 24/04/2018 - 20:46

    Will this be on-going? or can I pre-signup.
    My NBN isn't to go online in my area until June

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