Just logged into my members portal due to someone posting about this on Whirlpool. Looks like usage limits on broadband have been removed.
Due to the rapidly evolving situation we are all facing due to COVID-19, Superloop has lifted quota metering for all customers. During this time, plan changes are unavailable.
As Companies and Businesses ask their employees to work from home, and schools and universities consider closing their doors to have students study from home, we expect to see a massive increase in the household data usage.
As such from 12 pm today (Monday 16th) Superloop has suspended all data caps on all of our metered plans. We are essentially making all of our plans unlimited (fixed wireless and NBN); this will remain in effect until April 30th when we will re-assess.
We have increased our contact centre capacity and every day we see new traffic records on the network as more people choose to work from home.
Temporarily disabling data limits (shaping) is Superloop Home Broadbands way of doing something small that can make the next few weeks easier for households.