Try it, like it, buy it and after 6 months unsubscribe from it :)
To obtain a referral code, please use the Random Referral generator in the grey box beneath this post.
Please note that according to Terms and Conditions referral credits are
Not available in conjuction with any other promotional offer.
Mod: Use referral system below only. Don't request in comments.
Both referrer and referee receive $25 for signing up to NBN offer.
Umm Tangerine is $59 per month for 50/20 then after 6 months $69 per month. Internode is $79 per month for 50/20 unlimited.
Yep didn't see that but it is a 6 month contract and reverts to $79 per month. No contract with Tangerine leave any time. But on another not really a deal… can't remember a time when Tangerine weren't running this offer.
@sk3iron: Yeah I never said it wasn't and? Point is it's still a 6 month contract bro with Internode
Internode sucks
I'm on superloop 6 month promotion about to run out, should I churn to this or Vodafone same deal?
Similar question.
Just had my first superloop 'non promo' price months, so how looking for the next jump. Either back to abb or somewhere else.
Me too (on Superloop - who I find fine). Tangerine don't sound as good reading on Whirlpool:
https://forums.whirlpool.net.au/thread/9064q4p9?p=9
Maybe it depends on the type of NBN you have?
similar question.
I'm looking for new provider as well
Exactly same situation.
Joining in the queue too (currently on superloop nbn20).
Some quick questions to someone familiar with tangerines offerings:
Is the xxl plan 100/40 or 100/20?
They seem to charge extra even for visa/mc. Any way around this? BPay?
Are they a vocus reseller? How do I check if they have equipment at my local exchange? I know abb does.
Just joined a couple months ago. I'm on their xxl plan and getting 93Mbps / 37Mbps fttc.
Hope that helps with 1.
Can't help you with 2&3.
Thanks.
Hi LGW, can you confirm it's 100/40 speed?
I just tried signing up as I was with them about 7 months ago.
Webchat guy just said we have these 3 plans to which I replied the XXL on your website is only 100/20 and I'm looking for 100/40. He said we don't do it and haven't for 6 months.
Just want to confirm when you signed up so I can hassle them more.
I’ve been with them for about 9 months on the 50mbps plan. Good speed no dropouts. Haven’t had any issues except that call wait times can be long 30-45 mins
Does anyone know whether i can use my existing dodo modem?
Probably, another option is to get a Telstra Smartmodem V2 off Gummie - around $30-$50, plug and go, and surprisingly good WiFi for a ISP-provided router.
Yes good for FTTN
They are good for the price. Also has 4G failover built in which is handy.
Belong or Tangerine? I'm in Belong at the moment but it's a so slow and high ping to play online. Any other suggestion? Thanks.
Im on tangerine in Brisbane, ping to practically all servers in aus is sub 30ms, regardless of game.
HFC, on 50/20.
Belong is Telstra.
Tangerine is Vocus.
So long as theres vocus infrastructure near you, its far less overloaded at this point.
"By posting your unique referral code on bargain websites you run the risk of your unique referral code being deactivated."
Be mindful of this :)
Long term Tangerine customer - they even called me to tell me to change down a level because I was never going to get speeds over NBN50. Excellent customer service right there :)
And, they recently emailed me to give me a permanent discount for loyalty :)
Sounds good! I might give them a try this time!
Well, I just went for them. Got the $10 x 6 months discount and the $25 off the first month using the 'refer a friend' process linked to some comments up. Moving from Superloop 50Mbps FTTN which was $54.95 for 6 months, now $74.95. Hopefully Tangerine are ok, because if I go back to Superloop it's gone up to $79.95.
Last time I was with tangerine, I had to leave early because their connection speeds to overseas location w ass very bad. I was on 50/20 FTTP connection, used to only get 20mbps down to US servers. Local connection was excellent with min 40mbps.
Would be good to know how their speeds compare now.
Superloop have been amazing for me for the past month.
whats this refer a friend process? Cant find it?
Just be aware they have an option to connect on a certain date although when I did it they connected me the next day and i list 15 days of NBN from previous supplier they admitted fault although seems it may happen all the time.
Apart from that they seem good
That can happen with any isp, though some are more prompt than others.
Yeah, they're a seller, if nbnco are mean and just power ahead, not much they can do.
Man I signed up and they billed me already. But Im not connected yet would I still be eligible for the promo?
Doubt it but you can call and beg
I just swapped from Exetel to Tangerine. I ordered tangerine online on Friday morning, by Saturday evening my old connection stopped working; but I was too tired/busy to try to get the new connection to work. Got up Sunday morning; reset my Exetel modem to factory defaults, swapped in the username & password from Tangerine into the modem settings in every place I could find to put them… waited a minute or two, and then working. Yay. Probably one of the best/fastest/least-hassles provider changes I've ever done. (For reference; I have FFTN/FTTB, in an apartment block).
Yep, I love them so.
I especially like that calling up, they let you speak to a tech, not just a call log and flog guy.
that is what used to be amazing about Exetel too.
Unfortunately they got popular.
My parents are with them though, and while hold times are silly, they always help, so I cant hate good ol exetel too much, just not my style anymore.
If I cant call up and discuss ARP tables and routing, you're not for me!
When I signed up to Exetel roughly 18 months ago, I couldn't get my Belong modem to work with Exetel, and they wouldn't try to help me because it was a BYO modem. I had signed up to the month-to-month; so I asked if they could instead change my order to 12 month contract and send me the modem for free (as was currently advertised by them as an ongoing deal). They would not; but I pushed to get myself through to their complaints department, who reviewed my case and agreed to put me on 12 month contract, to send me their modem for free… no other problems…
But now that I've switched to Tangerine, Exetel are sticking with their "you must give us 30 days notice when cancelling" policy; so even though I've only used about 10 days of the current (already payed for) month, they are going to bill me for the following 30 days also (so in total, paying for about 50 days of service that I'm not using)… which is a bit sad. It's too scary to try to cancel with an ISP in advance, because if they actually disconnect your service before your new provider has taken over, then the entire process becomes a severe headache… I don't want a refund for the 20 days I'm not using; but I don't think its right I can get billed for another month of service that hasn't even started yet…
While that sucks, I had the same thing, and it was very clearly stated in my terms and conditons, so I cant complain.
I just gave them a disconnect date, 30 days in advance and then book my new connection.
Luckily I have 4g reception in my area of things went wrong; but they didnt :)
Hi,
I just want to ask how hard it is to set up the modem. I am currently with Exetel and I am moving to a new place where I plan to switch to Tangerine. I am thinking of choosing BYO modem (from Exetel's one) but not sure how hard it is to configure it. Thank you.
@coffeelover19: I guess it depends how much experience you have with IT and modems and such. I can’t remember exactly what I did to get it to work. It did take me half an hour or so? I can’t remember exactly. I made sure to try to “backup” all the existing settings and did some trial and error. Just tried to leave it all the same except to change the username and password over to the ones supplied by Tangerine. It should be doable.
Can someone send me referral code.
Thanks. Dont need code anymore. Got one already
Same here, I need someone to send me a Tangerine referral code, thanks! :)
Would appreciate a referral code as well :)
Anyone need a referral code PM me.
Just wanted to check and see if people had got the $25 for a referral and how did you know - where on their site does it show?
I have received one so far. There’s no way to track!
Thanks
Just had a chat with Tangerine. They need 1-3 weeks to get me connected. I'll probably have a look at other ISPs.
I was told the same thing, because my connection is HFC and an NBN tech needs to come out to install the hardware, however they ended up being there three days later and all set up on that day.
Oh that’s good to know. I’m in no rush to get set up, and I’m sure ray 1-3 weeks will be with any ISP as it’s the nbnco side that will make it slow. At least that gives a chance for the tangerine modem to get to me quicker.
Word of warning: they send their devices using Toll delivery, which currently has no way of tracking or redelivery (IT systems got hacked and they shut it off a couple months back).
Just completed connection to the 50/20 plan. The download speed maxed out at about 34Mbs, not that great. The upload speed is pretty good at 18Mbs. FTTC by the way
That’s a shame - mines consistently 46/18 and I’m FTTC. Definitely not a wifi issue etc?
I contacted the tech support and complained about the slower speed on 23 Saturday. The peak download speed miraculously reached 46Mbs. I'm sure they did something.
sounds like it. i think i'm also probably about the first in the suburb to transfer to the nbn, and i'd suspect the first for tangerine. 1 month in and i'm very happy but will see how it goes over time.
Could someone clarify how the referral system is supposed to work?
I tried to use it and basically got an error message saying the process doesn't work, so did as others did and just commented, which is now unpublished.
I didn't mean to do the wrong thing, just didn't know how else to proceed.
Not sure exactly what you're after.
Sign in to Ozbargain
Click the Referral Links at the bottom of the post. Send a message.
Check the bell icon next to My Account for new private messages.
Hope this helps
i put a referral code in the agent code section before checkout and it pops up with "Code is wrong" , has anyone had similar?
Code screen is in the checkout stage above order summary. Think it's about 4th screen though process. I could not find where to enter the code on my phone but using a laptop found it easily. Note this referral code is different to agent code.
Image of where to put code can be found here. https://mega.nz/file/VEp01IjR#rVLvWAh6wVgav9bTl7sQacURXjsJda…
You need to enable messages.
My Account, messages, settings - Allow private messages.
As moderator pointed out, use referral system links (random) only. Don't request in comments.
FTTP 100/20. 11 days in.
During signup they charged me $49.90, which is $74.90 minus $25 referral.
Just got my first bill and it is very confusing. I feel like they pro rata the pro rata rate, if this makes sense.
Everything is ex GST too. Only mention of GST is on the first page summary and for some reason I can't make them add up.
From experience, companies who don't show straight forward numbers in their bills are hiding something. Kinda like the 28 days monthly phone plan where you actually pay for 13 months in a year.
All payment methods incur 1%-2% surcharge. No BPAY. The only surcharge-free payment is direct debit to your bank account. No friggin way. I missed this information during signup.
During peak hours, I ALWAYS experience a couple drop outs every hour (1 min long) to international servers.
tracert always stops at aas15169.per03.sydnmtc.nsw.vocus.network [203.134.8.247] which I assume is Vocus network congestion aka Tangerine not buying enough bandwidth.
I read on whirlpool it's going to be worse after the 14 day trial…
If you only do YouTube, light streaming, and browsing, it's not a big issue - it will just load longer for a minute or two.
If you game, you will notice straight away because you will get DCed.
Tangerine = Dodo.
Considering to get a refund on their 14 day trial but wallet says otherwise.
If you've been with ABB and Superloop, you may notice the difference straight away.
Also I couldn't believe FTTP activation took 48 hours. LOL.
hey! any updated review of your tangerine connection?
Thanks!
Same same
So not good :D ??
@the4thzodiac: Not great. Depends on your usage. I am still with them only because my wallet dictates my decision.
@brokenglish: Hi, I just chatted to them online. They charge for the first month still, but if you cancel in the 14 days they refund you.
Just port in today.
Maybe it's a Sunday? They didn't activate my service on time. I had to call them twice.
First call @ 1pm for initial connection from NBN and the other @ 3pm is Tangerine have to config at their end
Waiting time on the phone was around 10 mins, technician is polite and helpful
he is probably working from home as I heard some noise from his cat lol
Have my service connected within 30 mins after that
Regarding Speed, on a 50/20 nbn plan
I got 46.6/19 8ms ping at 5pm Sunday
Same speed as ABB, nothing to complain with
Not sure if you guys are aware but Tangerine is offering an $25 incentive to post a review on them. Tried to upload the deal but ozbargain preventing me from posting deals on Tangerine Telecom (apparently L or P plate). For those who used it in the past, you can get a gift card too. Basically for free (some effort to do review I guess).
https://www.tangerinetelecom.com.au/storage/policies/April20…
Last day to do this is apparently tomorrow (30/6/2020).
Damn, I guess I have missed the promo. I'm shopping around though. Superloop and ABB have been the best so far. I was with Vodafone for a month and they were awful. Tangerine is intriguing however, just makes me nervous. Price is good, but yeah…
Does anyone know the length of time before you are considered a "new customer" again? My superloop promo is running out next month and was on tangerine about a year ago
Anyone switched from ABB to Tangerine (HFC) and can provide any feedback?
I've only ever used ABB 50/20 since switching to nbn.
A couple of quick questions;
1) Would I be able to continue using my Telstra smart modem 2 with Tangerine?
2) When is the best timing to churn from one provider? I currently have 26 days remaining in my current cycle, so would I need to wait til I only have 2-3 days to go??
Cheers guys
I switched from ABB to Tangerine.
not sure about Q1, but for Q2, you have to first contact ABB and disconnect your service.
I told them I would like to disconnect at the very last day of my billing cycle. And my service dropped out at around 1-2am on that day.
So you better select the same day when you apply for Tangerine. They will do so at around 8-10am.
If you have no service after 10am, try to switch off/on NBN box/ modem/ router first. Call them if you couldn't solve the issue.
They fixed mine within half an hour after I called them. They are very helpful.
anybody tried paying the bill at Australia post and if they charge a fee like 1% for credit cards?
I tried using the Aust Post app to scan the bar code but got rejected.
Not sure about physical store.
Thanks for that info. Seems like they don't allow paying via Australia post online via billpay. Have to go there and check out when restrictions ease.
Speeds are unstable during peak hours and customer service (live chat) is unhelpful :( wouldn't recommend
Agree 100%. And whilst calling for some assistance will take approximately 20-40mins wait. Defs do not recommend
Yep. Tried to cancel after a month but was told that I would still need to pay for an another month because "the bill can no longer be prorated". Currently submitting a complaint so will see how that goes. For anyone who wants to try out Tangerine: make sure you cancel within the 14 days trial, or before the first bill is issued.
Anyone on Tangerine's standard-speed plan, and able to comment on the upload speed?
I'm with Superloop 25/5 HFC and sometimes struggle with Zoom when switching on my own video.
Have been on Tangerine 50/20 plan using HFC for a month now, speed and connection are solid. An improvement over my previous exetel service, which was very inconsistent.
Tangerine has messed up our order and we have no internet still! also very poor customer service…at least 30 mins wait to get help!
When you sign up for a new service, does the connection with the previous provider gets terminated automatically for billing purpose? OR do you need to manually request them to disconnect? If so, can they disconnect immediately or is there any minimum notice period generally?
Connection is pretty quick but need to check with current provider about termination terms. Most have you pay in advance, so best to change over few days before your end of month.
love the last wording,
"after 6 months unsubscribe from it :)"
i am stuck with belong atm though on their $55/month 1 year contract, ( but i got free modem, plus $80 belong sim, and free modem delivery too)
As soon as contract finishes in august, i am going for this tangerine $44 /month deal
Can anyone advise what Tangerine charge for Fetch Mighty?? There's no charge shown thus far (still awaiting a working referral code to offset the costs of Fetch), however there is no chance they will provide it for free, that much is a certainty!
So ABB ($69) + Fetch Mighty ($15) = +$5/m after using their 50FAST promo code (unsurprisingly, they refused to stack with a user referral code as well!)
So, it really depends on what Tangerine charges for the product to bring me to the answer of who my new provider will become!
internode is the same price.