I was just at Woolies and asked them about replacing the tatty bags I had and they swapped them over no questions. Thought others may be due to swap yours over for new ones too
It’s yours to use again and again, and if it ever gets damaged, we’ll replace it for free no matter when you bought it from us. Simply bring your damaged bag to the Customer Service desk in any of our stores and we’ll swap it for a new one. We’ll even recycle your old one so it can keep doing good.