This was posted 3 years 7 months 23 days ago, and might be an out-dated deal.

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Circles.Life 100GB SIM Only Plan at No Base Cost ($1 SIM Fee) For First 2Mths ($38/Mth after, New Customers Only)

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Circles.Life 100GB SIM Only Plan at No Base Cost ($1 SIM Fee) For First 2Mths ($38/Mth after, New Customers Only)
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Cashback
Associatedbluesidehero on 01/09/2020 - 18:01 circles.life (405 clicks)
Last edited 01/09/2020 - 19:37 by 1 other user
OZBTRYUSOUT

Hi Ozbargainers,

We’ve seen the comments about Circles.Life on Ozbargain and we hear you. Thank you for sharing them with us - we’ve shared this with our team so that we can continuously improve on our experience.

Following this, we’ve come up with an exclusive offer that’s only available on Ozbargain. We wanted you to try us out without any strings attached (if you haven’t already).

100GB mobile plan at no base cost1 for your first 2 months

  • $38 waiver for 2 months on our 100GB plan (usually $38/mth).
  • You will get a 1 x $38 waiver for your month of activation and a 1 x $38 waiver for the following month.

Use code: OZBTRYUSOUT

Start your sign up here (code will be prefilled): https://au-activate-shop.circles.life/web/pre-checkout?reset…

Find out more here: https://www.circles.life/au/ozbargain-exclusive-2/

Critical Information Summary: https://circles-legal.s3-ap-southeast-1.amazonaws.com/au/cir…
T&Cs: https://circles-legal.s3-ap-southeast-1.amazonaws.com/au/cir…

Only open to new customers. Activate within 30 days of sign up to enjoy the offer. Reverts to 100GB for $38/mth after 2 months. Additional usage on top of what’s included in the 100GB plan is chargeable. All for use in AU, resets monthly. Excess data: $0.01/MB. T&Cs apply.

We know we’re not perfect and we want to work with our customers to continue to improve and build a telco experience that you enjoy.

  1. SIM registration fee of $1 is payable during checkout. ↩

Referral Links

Referral: random (68)

Both referrer and referee get $5 bill credit for 6 months and bonus 5 GB for 6 months.

Mobile SIM Only Mobile Plan

Related Stores

Circles.Life
Circles.Life

closed Comments

              • INFIDEL on 05/11/2020 - 20:50

                @TomGum: It's a likely problem of misunderstanding (by Circles).

                As more of us complain, they may see the problem differently.

                T&C are clear - receive a $38 discount on each of your Circles.Life bills for the first 2 months (including the month of activation).

                Covering the month of activation is different to their other T&C.

                That's why you need to explain that before escalating the complaint.

                Otherwise your complaint to the TIO may not follow the usual complaint process.

                • djoz on 05/11/2020 - 20:53

                  @INFIDEL:

                  you will automatically receive a $38 discount on each of your Circles.Life bills for the first 2 months (including the month of activation) to a maximum total discount of $76. Your first bill will include 2 x $38 discount as your first bill includes your month of activation and the charge for your plan for the following month.

                  So much for "automatically"

                  • INFIDEL on 05/11/2020 - 20:54
                    +1

                    @djoz: Liked that word in the T&C!

                    automatically*
                    *may involve lots of complaining!

                    • djoz on 05/11/2020 - 20:59

                      @INFIDEL: I think now, it clearly amounts to gross cheating to onboard customers. Would they waive off the $38 charged in this bill, as per the T&Cs especially for the OZBTRYUSOUT promocode?

                      • INFIDEL on 05/11/2020 - 21:06

                        @djoz: They've had this complaint before & waived the first month charge after complaints.
                        Circle Life - Full Fee for Prorated Month

                        Circles is far too complex. In this offer, the first month is explicitly mentioned to have a discount applied. And yet it's not!

                        • djoz on 05/11/2020 - 21:07
                          +1

                          @INFIDEL: On 06/10/2020, Neoika confirmed that they got two lots of $38 applied in their "First Bill", since they had signed up on 02-Sep-2020. So well if their First bill had $76 discount, so should ours! Nothing has changed.

                          https://www.ozbargain.com.au/comment/9406658/redir

                          Just got the bill that shows two lots of $38 applied, due on 20 Oct. Circles.Iife owes me $1.26(shows -$1.26), which is the 1st Sep one day lost.

                          If I continue the service in Nov, that $1.26 can be used to offset the $38 monthly cost.

                          • Neoika on 05/11/2020 - 21:47

                            @djoz: No furthur bill for me this month so far. I only paid $1 for SIM card and terminated the service on 31 Oct without issues.

                            • djoz on 05/11/2020 - 21:57

                              @Neoika: Thats what we signed up for! But for Oct-Nov (2 months at no base cost)!
                              Hope the OP is listening and reading.

                              • INFIDEL on 05/11/2020 - 22:08

                                @djoz: That's why I sent the OP 2 PM, to bring it to their attention.

                                Sent an email complaint to Circles - it's responded by the same ZenDesk response you referred to earlier.

                                • djoz on 05/11/2020 - 23:25

                                  @INFIDEL: I've sent an email as well. Forwarded my Bill email, has the bill attached and the T&Cs attached PDF as well. Highlighted the points in T&Cs:
                                  1) First 2 months at no base cost
                                  2) First bill to have 2 x $38 discount
                                  3) Discount is including the month of activation.

      • djoz on 05/11/2020 - 20:25

        You are in debt by 5 X 38 ?

  • TomGum on 05/11/2020 - 20:28
    +1

    I'll make sure they get my reviews on all review sites.

  • djoz on 05/11/2020 - 20:34
    +3

    Time for OzBargain to ban this merchant from this site?

    • TomGum on 05/11/2020 - 20:35

      Agreed. Permanent ban!!

    • INFIDEL on 05/11/2020 - 20:56

      I have opposed that call before - because I never was affected (until now).
      Support it now.

      Circles made out this was the Deal to win us over to them. That they wanted to improve!
      But Circles failed us😠

      Hate wasting my time on shonky businesses!

      • djoz on 05/11/2020 - 21:16
        +2

        I second that. We've got better things to do than keep checking bills to ensure they are right. Seriously, very disappointed.

  • INFIDEL on 05/11/2020 - 22:10

    Sent an email complaint (replied to email containing my Bill), demanding both promised $38 discounts be applied to the bill. Based on my comment. Otherwise the complaint will be escalated to the TIO.

    In this bill, Circles are not abiding by the T&C of the offer:

    OZBARGAIN EXCLUSIVE PROMO - (100GB AT NO BASE COST FOR FIRST 2 MONTHS) TERMS & CONDITIONS
    https://circles-legal.s3-ap-southeast-1.amazonaws.com/au/circles.life-ozbargain-exclusive-2.pdf

    Condition 3
    "you will automatically receive a $38 discount on each of your Circles.Life bills for the first 2 months (including the month of activation) to a maximum total discount of $76.
    Your first bill will include 2 x $38 discount as your first bill includes your month of activation and the charge for your plan for the following month."

    The promotion of the offer:
    https://www.ozbargain.com.au/node/562778

    Circles have reneged on that T&C associated with this promotion!!
    Only 1 $38 discount has been applied - for the month of November.

    Circles have applied their normal pro rata billing in the month of activation (October), without the $38(max) discount promised in the T&C for the month of activation😠

    As the activation month discount hasn't been applied as set out in Circles.Life T&C, Circles are required to adjust my bill, applying the missing $38(max) discount.

    Failing to add the second $38 discount to my account as promised in this offer, will result in a serious complaint to the TIO.

    The object of this promotion was to convince us to try Circles.Life after numerous complaints on Ozbargain.

    Now there are more complaints of overcharging. Circles.Life has failed in its objective! We can't trust Circles.Life!

    Fix your error in my Bill!

    I am not the only one very upset by this incorrect billing, which is not in accordance with the T&C & statements in the promotion!

  • djoz on 06/11/2020 - 00:21
    +3

    Please keep the updates flowing here about the responses you get. Given that this was an OZBARGAIN EXCLUSIVE, we need to be together to claim the waiver. Its amounting to outright cheating. They would have anyeay got too many emails in their inbox already for this.

    • Crapple on 06/11/2020 - 10:38

      Got the same bullcrap response that others probably got too - As per investigation of our billing team. Please be advised that first month will be prorated from the day you activated your SIM card. The $38 off will apply once you use the service for a full month, which will be in the 2nd month. The other $38 credit will still be applied and will be reflected on the your next month's bill.

      Have sent them a reply with the screenshot of point#3 and attached the terms & conditions too

      • Miroslav on 06/11/2020 - 11:10

        I've activated the SIM on the 02/10 and got the same invoice. No email response yet.

      • djoz on 06/11/2020 - 11:58
        +1

        They will try their level best to avoid. Send this line specifically:

        Your first bill will include 2 x $38 discount as your first bill includes your month of activation and the charge for your plan for the following month.

        • INFIDEL on 06/11/2020 - 13:51

          Would most likely be a breach of contract if they deny both discounts in first bill, as stated in the T&C for this offer.

          If we did similar, Circles.Life would threaten us with action like debt collectors - as others have complained in Deals.

          No reply yet to my email complaint. That's often a good sign - probably escalated.
          Using Chat, we would likely get the standard response they've given above, without checking their T&C.

          The more complaints they receive, the less they can avoid their responsibility.

          Seems Circles.Life is not a good business to deal with, so should be avoided!

          • djoz on 06/11/2020 - 14:58

            @INFIDEL: No reply to my email either, although I sent late last night. Yes, it would have been escalated with these specific lines highlighted in email:

            you will automatically receive a $38 discount on each of your Circles.Life bills for the first 2 months (including the month of activation) to a maximum total discount of $76.

            Your first bill will include 2 x $38 discount as your first bill includes your month of activation and the charge for your plan for the following month.

            Quoting the above T&Cs, they can't deny the 2 x $38 discount in the first bill. Obviously if they try to play any gimmicks or deny their own T&Cs, then TIO is the way to go.

  • Miroslav on 06/11/2020 - 02:37

    Forwarded the invoice to [email protected] and complained. Let's see what happens…

  • Crapple on 06/11/2020 - 14:23

    Partner had a separate live chat conversation for the plan booked under her name. This was the statement by the CC guy yesterday -

    Upon checking you are under the OZBTRYUSOUT promotion but only received 1 $38 discount in your first invoice instead of 2, I'll reach out to our support team to have this checked further to make the necessary adjustments

    Just received an email from the same guy -

    Thank you for patiently waiting for my update regarding your billing concern. Upon checking with our support team, they are currently coordinating with our billing department in investigating the issue further in order to provide a resolution as soon as possible. We'll be sending updates and follow-up emails once we've got a resolution to the issue. We appreciate your patience as we work on this matter here in our end.

    Let's see where this goes…

    • TomGum on 06/11/2020 - 14:26

      I got the same update today.

      This is Marvin from Circles.Life. Thank you for patiently waiting for my update regarding your billing concern.

      Upon checking with our support team, they are currently coordinating with our billing department in investigating the issue further in order to provide a resolution as soon as possible. We'll be sending updates and follow-up emails once we've got a resolution to the issue. We appreciate your patience as we work on this matter here in our end.

      • Crapple on 06/11/2020 - 14:28

        Yeah, that response was from Marvin too. Seems like Marvin's the only guy in Circles who's not going round in circles

        • djoz on 06/11/2020 - 14:59

          Haha, anyone who doesn't get a favorable response should reply back with:
          "Get me Marvin on the line (email)"

  • INFIDEL on 06/11/2020 - 16:59

    Turned off Automatic Payments in App (under Billing).

    Bill is due 19 November. Should be enough time for Circles to correct their overcharging.
    If not, nothing is taken from CC. They will have to chase up their overcharge, which I won't pay.

    • djoz on 06/11/2020 - 17:22

      I had turned it off on Day-1 when I activated! Never trusted them. Getting back money from them is even more difficult I heard. We have a good 10 working days till 19-Nov. Good enough for them to sort out the mess they have created and waive the $38 charged. I'm not paying either.

      • INFIDEL on 06/11/2020 - 17:47

        I haven't had a problem with Circles billing in previous Deals. So hadn't bothered until they sent an incorrect $38 Bill.

  • Crapple on 06/11/2020 - 17:10

    Latest update - got another response for my own number. This was in response to my email where I sent a screenshot of point# 3 and had attached the terms & conditions

    So sorry about that. We just got word from our billing team about the missing waiver.

    We apologise for the inconvenience understand that you have question about the bill waiver since you have used the OZBTRYUSOUT promo code.

    Please know that we are aware of this issue and investigating on it to provide resolution. Updates and follow-up email will be provided to you.

    Must have been smashed with our complaints…

    • djoz on 06/11/2020 - 17:24

      Happy realization, Circles!

      If they thought they'd get away with this, well, it was an OZBARGAIN exclusive promo code, and by experience, they should know what we as a community are known for – Best deals, to the finest detail, and with the complete understanding of every bit of the deal. No one may fool us.

    • INFIDEL on 06/11/2020 - 17:36

      Yes, receiving 1 or 2 complaints about incorrect billing, they just gave the standard response for their other offers - discount is only on full month, not on pro rata month.

      They didn't bother referring to this offer's T&C.

      Only when they received many complaints about the same issue, with the relevant T&C pointed out…
      Oh, we'll look into it.

      What a waste of our time😠

      • djoz on 06/11/2020 - 17:37

        Got a response to my email. Standard template being followed for this issue is:

        Please know that we are aware of this issue and investigating on it to provide resolution. Updates and follow-up email will be provided to you.

        • INFIDEL on 06/11/2020 - 17:38

          They're not talking to me - fairly typical!
          I threatened escalating to TIO.

          Only received acknowledgement that email was received last night.

          • djoz on 06/11/2020 - 18:47
            +1

            @INFIDEL: You will get a response.
            The responses to us were delayed as they initially tried to shrug it off by using the standard template "first month not included in discount". They tried initially but didn't know we are the ones who will dig out everything and put it out and prove it to them.

            Hence, the replies have been delayed. Their "billing department" has been made aware of their goof up now.

          • jackofspade on 06/11/2020 - 19:12
            +1

            @INFIDEL: I also have not receive any response

      • TomGum on 06/11/2020 - 17:47

        I want compensation for my time!! What's a good compensation??

        • INFIDEL on 06/11/2020 - 17:54

          The best remedy is what you already suggested - exposing their shonky billing practices. Many complain about issues with billing.

          Hit them where they hurt - their claims of customer happiness😠

          They sign off messages with
          Cheers, Your Customer Happiness Experts

          From their site:
          Award-winning. We’ve gotten pats on the back from WhistleOut and Finder (with more to come). Trust them – you’re in good hands.
          The Customer Service you deserve
          With 96.3% Customer Satisfaction, you can bet we’ve got your back.

          Unfortunately compensation requires a lot more time wasting with an uncertain outcome.

          I took a business to court. There was no legal precedent for the case, so was very uncertain. They settled out of court for everything I claimed (likely to avoid adverse publicity), but the process took 18 months!

      • Crapple on 06/11/2020 - 17:49

        It's really a shame though. In all honesty, apart from them not sticking to the T&C's, I have really enjoyed their service and continue to do so. I'm a regular sim hopper and Circles by far has given me the best speeds compared to every other provider I've used - no complaints whatsoever. Too bad it turned out like this.

        • INFIDEL on 06/11/2020 - 18:00

          Third time with Circles for me. Speeds & 100GB have been great for streaming movies. Others have complained about poor speed.

          But it's a post paid service, which has its issues with billing. There have been many complaints & negs for unexpected costs. So less suited to simple SIM hopping we do.

          I think this was just an issue of Circles not applying the correct T&C which are special only to this promotion.
          They applied their normal ones, which don't give a discount for pro rata billing in first month. That has been a common complaint.

          But it is a waste of our time complaining just to get Circles to abide by their own T&C.

          • djoz on 06/11/2020 - 18:54

            @INFIDEL: I agree, the Internet Speed and Coverage (Optus) is good for me. Their billing is a pain and dodgy. Also, from the link you gave it's common of them not to abide by their own T&Cs. Does the TIO take action if there are too many complaints against a certain operator?

            • INFIDEL on 07/11/2020 - 07:39
              +1

              @djoz: SIM hoppers (like us) are probably the most likely group to experience billing problems with Circles.

              We sign up to an attractive initial offer, get screwed by the usual pro rata billing in first month as a percentage of full cost (which shouldn't apply here), and may be billed after we leave if we don't give notification of termination.

              SIM hoppers would likely make up a small proportion of Circles customers.

              It would seem a bad business idea attracting SIM hoppers to a post paid service. Circles makes its money from those who remain long term, paying full price (& not complaining).

              Those intending to stay & pay full price with Circles as a post paid service would not be so affected by these billing issues in the long term.

              I'd guess, the number of complaints for this small provider would likely be low, in total & as a percentage of their customers.

              The number of complaints to the TIO I've noticed in the media, is usually the total number of complaints - which puts the big players at the top of the list.
              Don't know if they have a "naughty" list.

              • djoz on 07/11/2020 - 15:59

                @INFIDEL: The big players might be featuring more since their subscriber base would be higher, and also their subscriber base might consist of people who do not understand legal terms and conditions that well, and so might feel they are cheated although the telco abided by such T&Cs which were not outright explicit in the offer/plan being sold.

                Here the case is different. The promotion / offer itself mentioned "NO BASE COST FOR FIRST 2 MONTHS". The T&Cs themselves included "month of activation", so its a no-brainer here. Given that @Neoika did get 2 x $38 discount in their first bill, I think the billing at Circles is still largely manual, and not automated. Otherwise, it would have picked up the correct discount for us as well, who got their First bill in Nov'2020 (as against @Neokia who got their First bill in Oct'2020)

  • manwithtwobrains on 06/11/2020 - 18:06

    I got this email last night after contacting them through chat..

    "Good day! I appreciate you reaching out to us via chat regarding your bill. My apologies for the very late email but rest assured that your concern will be taken cared of. Thank you for bearing with us.

    We apologize for the missing $38 waiver on your bill. I already escalated your concern to our billing team and I will be sending you an update once I got a response from them. I can guarantee you that everything will be sorted out as soon as possible. We appreciate your understanding.

    Should you have other concerns, please don't hesitate to send a reply to this email. :)"

    Seems ok but then I got another email this morning..

    "Hi xxxx,

    It's me again. Hope everything is okay!

    We haven't heard from you regarding some information that we need so we can continue in helping you out. We really want to be able to fully assist and resolve your concern.

    If you can provide the data that is needed, that would be highly appreciated.

    To know what this is about, here's what you and I had talked about:"

    I have no idea what information they're referring to..

    I suspect the invoice received yesterday is for next month (December), they just haven't realised that, in my case anyway, the service has already been cancelled, but who knows with this mob..

    • INFIDEL on 06/11/2020 - 18:13

      They usually ask in an email for your DOB, to identify you as their customer.

      • manwithtwobrains on 06/11/2020 - 18:30

        FWIW my number, DOB and email was confirmed during the chat session..

  • bajirao on 06/11/2020 - 18:38
    +2

    Was having a boring day and then saw the Circles Life bill without the second waiver and immediately came here to see what's happening. Day is saved now :)
    What an epic fail - You do a promo to bring back faith in billing system and then screw up the billing for EVERYONE who subscribed with the promo. No further proof needed that they are never going to change.
    Hasta La Vista Circles.

    • djoz on 06/11/2020 - 18:47
      +1

      Was looking u if you have commented here. Well, we're all in the same boat. If they're reading these comments, they know what trouble they've got themselves into. Forget customer loyalty if you dont provide a waiver for this bill.

      • bajirao on 06/11/2020 - 18:59
        +1

        haha . yeah .. I would say even if they provide waiver, the customer loyalty is gone for toss. I mean who would trust that they will not screw up again! Even if they fix it, it's just a hassle. And there are many who would be short changed via automatic billing and not having time to look at the bill assuming Circles will bill correctly. Worst part is that this was supposed to be a confidence building promo so they should have been extra cautious with the billing.

  • Feeblely on 06/11/2020 - 19:27

    How to stop ozbargain thread notifications? I think i've commented here about the problems with billing and cancelling previously.

    • INFIDEL on 07/11/2020 - 07:42

      Try - click unsubscribe under the Deal Description.
      Otherwise you can turn off all notifications in your account settings.

  • INFIDEL on 09/11/2020 - 11:30

    Hello Circles - you're being very quiet about your overcharging error!

    Had no response to my email complaint or PMs to associated OP.

    Just more spam including the claim
    We have 98.2% customer satisfaction because we truly care about you.

    • djoz on 09/11/2020 - 13:19

      Just saw the associated profiles here are not seen since 21/10 or 22/10. Nice way to be off the forums when the billing date approaches? Very unprofessional.

      Also noted that no one has bothered to post any deals for Circles since 16/09. No one dares to, I think.

      Has anyone sent a follow-up after their initial email response? I thought of waiting for the weekend, but is it time again to chase them up? 9 working days left from today, for the bill due date.

      • Miroslav on 09/11/2020 - 13:34

        I just got an email asking me to confirm my details.

        • djoz on 09/11/2020 - 13:35

          Well that's good. Have they mentioned what action they are going to take (waiver, etc.) ?

          • Miroslav on 09/11/2020 - 14:06

            @djoz: "I understand you signed up for a promotion. I'm sorry if there was an error on the invoice you have recived. Kindly confirm your complete name, date of birth and mobile number so we can bring up the account and assist you further so we can sort this out."

            Not telling much really… Except that they don't use a spell checker :) .

            • djoz on 09/11/2020 - 14:08

              @Miroslav: Darn! Delaying tactics. Did you not include your invoice that you had got as attachment, earlier?

              • Miroslav on 09/11/2020 - 14:36

                @djoz: Yes, I've forwarded the whole email with the invoice.

  • INFIDEL on 09/11/2020 - 14:28
    +3

    Received a very worrying & annoying email from Circles…

    Basically, sorry but it's too late to possibly change out invoices for this month! PAY us the overcharge & we promise to take it off next month's bill!!

    I've stopped the auto payment & won't pay! Sending this off to the TIO, Office of Fair Trading, & ACCC.
    This is no way to run a business!!

    I was able to coordinate with our backend team in reference to your concern about the missing waiver on the account.

    Please know that we are aware of what happened and we are now working really hard to have a solid resolution about.

    We assure you that we will be applying the missing waiver to the account that will reflect next month instead since we can no longer update the recent bill you received.

    We will keep you posted for updates about the final resolution with it.
    Again, apologies for the trouble. Your understanding and patience are highly appreciated.

    Again, thank you for reaching out. If you have other questions or concerns that cannot be found on our FAQs https://www.circles.life/au/help/, feel free to reach out to us through chat at circles.life/au for live assistance.

    Stay safe.
    Your Senior Customer Happiness Expert,
    Krystyne

    F*%®ing useless Circles.Life😠
    You're Dead to me!
    I wouldn't stay with Circles, even if I was paid

    • djoz on 09/11/2020 - 15:15
      +2

      What a shame! They very well know you are slated for termination on 30-Nov. Still they're telling you to continue to get the waiver! Shameful.

      In the past, Circles.Life has waived off such charges for others especially the month of activation / pro-rata charges. Then why not now? It is clear, these are cheap tactics to loot money from users.

      TIO it is, now.

      • INFIDEL on 09/11/2020 - 15:19
        +2

        I don't think they know that…
        Or just want us to stick around for our treat next month…

        There would be an assumption in a post paid service, that we are going to be sticking around with them each month. Not us!

    • TomGum on 09/11/2020 - 15:18
      +5

      I would be replying.

      Thanks but no thanks. I do not intend to continue my service any more. Please credit my account to the value of the bill before the due date 19th November and cancel my service please. Please confirm action within 24 hours.

      Edit: I also submitted all my cancellations and left a message on the reason section that I'm leaving due to the billing error. And advised to fix it.

      • INFIDEL on 09/11/2020 - 15:25
        +2

        Basically the same advice from me.

        It's a breach of contract. Circles & we entered into a contract governed by their T&C. Circles have breached those T&C.

        In not paying, as I've told them.

        Am waiting for their threats to pay, as others have reported - then raise the unconscionable conduct with the appropriate authorities.

        • djoz on 09/11/2020 - 18:08
          +2

          When they threaten to pay, can we advise of this billing issue etc.? Or would it just be a "not my problem" response from those recovery guys?

          In any case, we have to keep responding and get the waiver within this month itself and before the due date. They might try denying but eventually will have to waive it off.

          They've done so in the past, for others, so why not now?

          • INFIDEL on 09/11/2020 - 19:44
            +2

            @djoz: Oh boy, I'd love to see Circles try to recover the $38 "owing"😉

            It was an overcharge when they broke their own T&C!! They even admit it was their error. So they have no basis to recover money that should never have been billed, they were notified about their error promptly, but Circles failed to remedy their own mistake in that bill.

            • TomGum on 09/11/2020 - 19:48
              +3

              @INFIDEL: The biggest issue is getting a hit on my credit rating. Due to their lack of EVERYTHING, so far I feel it's inevitable!!

              • INFIDEL on 09/11/2020 - 20:02
                +2

                @TomGum: Stopping auto payment just gives time for Circles to resolve a problem they created. Nothing wrong with that & advised by Circles in a response to you.

                I had a debt recovery agency chasing up a debt recently. My first time. I contacted the business that had claimed I owed them $50 - they had written it off as they agreed I was not responsible. The agency confirmed it did not affect my credit history as they recorded it as paid.

                In this case, Circles has admitted it's their error. Any action against us would be irresponsible & lack any justification. Contact the TIO (as you've done) or other body like ACCC as it's a very dodgie business practice.

                Luckily, I've never worried about my credit rating. But it is a risk for others.

    • jackofspade on 09/11/2020 - 15:21
      +4

      I got the same email. Confusing response - they are still working on a resolution but at the same time stating the waiver will be applied next month.
      Why is it so hard for them to come up with a resolution? It's so simple, just waive this bill.

      • INFIDEL on 09/11/2020 - 15:37
        +1

        Oh no, Circles can't possibly waive / apply the promised bill discount for a bill due in over a week.

        Rather… We're so sorry… Just stick with us & pay for another month & everything will be fine. Trust us!
        "Your Senior Customer Happiness Expert"

        • djoz on 09/11/2020 - 18:23
          +1

          They very much can do! They are just trying to avoid this, as they want to snatch away $38 from each of us. We're not letting this go. T&Cs clearly says 2 x $38 discount in first bill.

          And so we want it in the first bill. You cant force us to stay to get what we deserved a month earlier!

          • INFIDEL on 09/11/2020 - 19:47
            +2

            @djoz: My sarcasm went unnoticed??😉

            • djoz on 09/11/2020 - 20:37
              +1

              @INFIDEL: Lol, nope, of course I got it. Just perturbed way too much with these guys. Their "new" deal has got 0 upvotes and a good 12 downvotes.

  • INFIDEL on 09/11/2020 - 15:15
    +1

    Sent my Senior Customer Happiness Expert a very cross reply to their useless email. Threatened to send to the appropriate authorities, & bring their breach of contract to attention.

    Their quick response:
    Please know that we understand where you are coming from.
    And we are still working on a resolution that we can do to for this not to affect your account at all on top of the waiver that we will be adding to allocate the missing waiver this month.
    We just need to ask for a little bit more time to work on that resolution and we will surely keep you posted as soon as an update gets available from our end and it is finalised.
    We also do not want this to happen and for you to experience it at all.
    We truly are sorry for what happened.

    • djoz on 09/11/2020 - 15:16
      +1

      How to find out who is the Senior Customer Happiness Expert?

      • INFIDEL on 09/11/2020 - 15:21
        +2

        Mine is called Krystyne.

        • djoz on 09/11/2020 - 15:24
          +1

          Oh you mean the same person who had earlier replied? And now they themselves are saying,
          We just need to ask for a little bit more time to work on that resolution and we will surely keep you posted as soon as an update gets available from our end and it is finalised.

          • INFIDEL on 09/11/2020 - 15:27
            +2

            @djoz: We're in a long term relationship, I think❤

  • TomGum on 09/11/2020 - 15:24
    +2

    The associate OP is NOW online!! REPLY NOW OP!!!!😠😠😠😠😠

    Edit: WTF…. Instead of addressing our issues, he/she posts another deal!!!!

    https://www.ozbargain.com.au/node/579626

    • djoz on 09/11/2020 - 15:29
      +1

      Reply to our concerns @bluesidehero OP!

    • INFIDEL on 09/11/2020 - 15:40
      +1

      Like a shark, Circles can only move forward - to the next sale.
      We're just left covered in it's shit.

      • djoz on 09/11/2020 - 18:24
        +1

        How apt! With this, they will never get where they want to. No customers will be happy with such attitude. Even in the current new deals posted, users who sign up will be in for a shock when the first bill will never have the promised discount!

    • djoz on 09/11/2020 - 18:35
      +1

      OP is still Online but not replying to any Private Messages or comments here.

  • TomGum on 09/11/2020 - 19:11
    +3

    Circles just sent me a survey!! Well guess what, all zeros!!

    • INFIDEL on 09/11/2020 - 19:38
      +2

      zeros… That's being way to generous!

  • TomGum on 09/11/2020 - 19:42
    +1

    My most recent chat just a moment ago.

    ================
    Agent
    As per checking this has been raised to the Billing team and still waiting for an update. Let me send a follow up.

    Me
    When will they get to my job?

    Agent
    I won't be able to provide any specific timeframe but rest assured this already being worked on.
    In the meantime, please turn off the direct debit via the mobile app if you have this active on your account to make sure you don't get charged automatically while this is still being resolved by Billing.

    Me
    Is there any billing agent assigned to my case?

    Agent
    Yes

    Me
    Please advise him to urgently action.
    May I know who the case manager is?

    Agent
    As per checking the account history, this is being handled by xxxx.

    Me
    Ok thank you. Can you also note to him my TIO complaint. Complaint reference number is xxxxxxxx.

    Agent
    It's already noted on the same ticket: xxxxxxx

    Me
    Thank you.
    So far you have been the most helpful.

    • INFIDEL on 09/11/2020 - 19:55
      +1

      Circles is now just robbing us of our time.

      First thing I did was turn off Auto Payment.
      If they want the payment - they will have to chase me for it.
      But there is no basis to recover an overcharge that they were promptly informed of, that they admit is their error.

      So until I get a request for payment, that's it for now.
      I'm not paying & am leaving at the end of the month.
      Circles.Life is dead to me!

      • Crapple on 09/11/2020 - 20:39
        +1

        What's the best way to terminate the plan ? I've got unused data remaining that I would like to use till the end of the month. But just wanted to terminate the best possible way (if there's even a good way now with them).

        • INFIDEL on 09/11/2020 - 21:17
          +4

          Discussed earlier. It's easy & you receive a confirmation email.
          How do I cancel my Circles.Life service?
          Terminates around 5pm Sydney time on last day of month, so you can use the data until then.

          • Crapple on 09/11/2020 - 21:54
            +1

            @INFIDEL: Thanks - I had almost completed that process earlier but was worried they would disconnect my connection on the same day

        • Miroslav on 10/11/2020 - 11:16
          -1

          Just port out. Get a free prepaid SIM from someone else.

          I did not have too much problems doing that with Circles back in April. They did not release the number after a week, so I had to get a new number from the next provider. That was a throwaway SIM used for a guest I had, so I did not care. I terminated the contract, which was the most important thing.

          • INFIDEL on 11/11/2020 - 09:47

            @Miroslav: What??

            There have been so many warnings with Circles NOT to just port out, but notify this troublesome post-paid monthly plan service you are terminating (at end of month) first… Then port out.

            What you are suggesting is to do what some others did with Circles & were billed after leaving! They keep complaining about the consequences of following what you advise!

            They did not release the number after a week, so I had to get a new number from the next provider.
            "Just port out"… Even you admit it wasn't an easy process!

            Notifying to terminate at end of month takes about a minute online! Providers don't have to release your number if there is an outstanding bill. And that's a big problem with Circles!

            Why take the risk - notify to terminate then port out.

  • Miroslav on 10/11/2020 - 17:07

    Just received this from Circles: "We will not attempt to collect the payments from your account for this month. We will process the necessary adjustment on your account the missing waiver should reflect on your next invoice to rectify this."

    Fine by me. For now. I've also switched off auto payments. Has anyone else got any updates?

    • TomGum on 10/11/2020 - 17:08

      No update yet for me. When did you lodge your initial dispute?

      • Miroslav on 10/11/2020 - 18:42

        I lodged my complaint on 05/11.

    • djoz on 10/11/2020 - 17:40
      +1

      What does this mean? Are we allowed not to pay and the waiver will be reflected in next "invoice"?
      What if we are terminating on 30-Nov-2020? We should not be getting any invoice further at all right? Or how does it work.

      Is this resolution fine even if we are terminating on 30-Nov-2020 ?

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