Exploring NBN deals and came across this. Not sure how their customer service would be since seems they are pretty new in the industry but offering 40Mbps upload speed @ $79.99 beats the offer of mate 20Mbps upload @79.99.
Share your experience if you are with them.
This one is amazing. Just make sure with your NBN provider it would work.
xiaomi ax1800
https://www.aliexpress.com/item/4001052636749.html?spm=a2g0o…
That's a router, not a modem. OP would need an existing modem to bridge the router if he/she wanted to use it.
Good point, I kind of assumed OP would've been on NBN FTTN/B and had a HFC Arris Modem. But they did say they were looking for a modem.
2 months waiting
I effectively get speeds of 54/19 with a static IP address, for $40 per month with Belong. And as a bonus have had the last 4 months of my mobile plan paid for.
That's factoring in randoms that have used our referral code though, otherwise it'd be $55 per month (12 month lock-in).
you'd have to buy belong's router if choosing month-month. or get free on 12-months contract.
Yeah they do force you to buy it m to m. We went 12 month because it was cheaper and didn't think things could go too wrong.
Like most providers, assume they'll be shit and you won't get let down. But to be fair though, in my experience Belong has been fine. Took ages to connect us but then any issues we had we'd just mail them and they'll try to resolve it or get a tech person to call you to resolve it.
Details please? I only see $65 plan being cheapest when I check belong website?
I will switch to them and will share my experience, no brainer even if their data speeds are a couple of MBs less than ABB who are charging $109/m (which is almost 40% more expensive than $79/m)!
I believe the major difference would be customer service. ABB's customer service is good.
I used to be ABB customer for a few years, yes customer service was more reachable but mostly arrogant, and I believe they didn't care about existing customers at all…its really subjective and it could be only me who felt like this though
On the border too, considering either superloop or ABB, but ABB seems charging lot more just for better customer service?
I had a back and forth with ABB about the fact they were offering upgrade to 100/40 from 100/20 at a discount of 89/mth. I was already on the 100/40 at 109/mth.
They could not provide any discount, so I was penalised by paying a higher fee for access to 100/40, with no room to upgrade speed.
I understand the NBN was discounting speed upgrades and this formed part of their argument, but to be told flatly that I could either downgrade speed for 3 months to 100/20 then upgrade to 100/40 at the discounted price was my only option was just not acceptable.
I am now a superloop customer as of this weekend.
@drjamie: Thanks. I am in the same boat.
Is there any downtime when switching from ABB to Superloop?
Did you need to reconfigure the router? IP phone?
How the speed of Superloop compared to ABB?
How much are you paying for Superloop?
@congo: Not a smooth transition due to NBN issue (not superloop). Connection is DHCP (automatic IP), and the activation of the account took only 4 hours from submitting. Unfortunately the NBN has an error at the DPU, which will hopefully be resolved by tomorrow. I'll update once its up and running
@congo: NBN corrected issue so is working fine now.
Speed test at 5.50pm was 94 down 37 up. Not an isolated test, as multiple other people home, device connected etc.
similar speeds to ABB at similar times
price is 79/mth vs 109/mth… 30 dollars a month cheaper
If you are looking for good customer service and don't mind paying a little extra, I'd recommend Launtel. They charge per day, you can pause and resume your service whenever you want and change your speeds daily depending on your usage. The main reason I've stayed with them is the excellent customer service though.
What do you use customer service for besides signing up and ending the service?? I forgot the last time I actually called my ISP for tech support. If your internet drops off its either a local outage which will be fixed within a reasonable timeframe or your modem playing up that requires a restart
hfc outages are incredibly annoying, and the customer service is godsend when it happens
You mean you don’t randomly call your RSP to chat with them? Geddoudahere
Agree, I had both ABB and Launtel. Launtel followed up to make sure my connection was up and running, their customer support is excellent, although I didn't have to use it too much.
4g backup? I won’t consider any ISP without one built-in
You're kidding right? Use your phone as backup
No 4G Backup, but then again, you've just limited yourself to Telstra, Optus and Vodafone…
If 4G backup is that important, you can probably upgrade you're mobile plan to have a nice data limit and use that if you need to. Will probably come out on top $$$ wise.
Or get a small plan ~$15 - $20 with some data and use that when needed.
Get a router that support USB 4g dongle and set it up as backup.
My asus router RT AX3000 has a USB port that will accept your mobile phone sharing data via USB tethering.
Also there are routers like some Draytek that have Wireless WAN, so your can tether your mobile to the router in the event of an outage.
If you have a decent provider, it's kinda a non-issue unless you need 24/7 business uptime. In which case you wouldn't be looking at cheapo residential plans…
Yes, I had one of those magical Vodafone 4G backup services. Hands down the shittest, most terrible internet service I ever had. The wacky router would need to be restarted a few times per day otherwise it would refuse to connect to anything, 4G or nbn.
This is similar to Uniti. Can't say which is better but Uniti is working fine for us. 100/40 $79.95+$5 for voip.
Website currently shows $99 for 100/40 https://unitiwireless.com/pdf/uni/Uniti%20-%20CIS%20-%20All%…
The code makes it as I said - sorry I didn't mention it:
https://www.facebook.com/UnitiWireless/photos/sign-up-to-uni…
Epic Broadband is doing Bait and Switch. They'll raise price later on
That's when you say "Bai" and switch
Mungi used to be cheap at similar price and look what happened to Mungi. Shut down within few months cos of so much debts, can't cover the cost even they godfathered the price at 100/40.
This will happen with Epic Broadband, just a fair warning. I'm outta of here
i missed both Buzztelco and Mungi a lot.
their customer service was fantastic.
Nah, probably just shut up shop like other RSP's before them. I remember reading that whirlpool thread and someone mentioning that the registered owner is the same as one of the RSP's that shut up shop previously. Here it is: https://whrl.pl/RgbKZ5
how does this deal fare against the current promotion Superloop is running for its 6 months discounted nbn
Do they charge for modems
Got into myrepublic 100/40 plan years ago for like $69.99, normally price gradually goes down but Australia is an exception.
I just signed up to Epic BB and it lasted 24 hours before I cancelled and went back to my old ISP. I had nothing but issues.
First, they connected the wrong house (connected my neighbor 4 doors down), then the speed was half what I was paying for, then I try to call their number and it hangs up as just after the automated message telling me calls are recorded.
I also had issues streaming any sort of video service (Netflix, ABC iView, TenPlay, Stan, none of them worked)
Curious mind wants to know who is your old ISP you are satisfied with. I am with Telstra and want to get a better deal since Telstra’s 100Mpbs plan is hell expensive and paying $80 for 50/20Mpbs which is pretty good since i usually get 55Mpbs dl speed.
I was with (and have now returned to) Launtel. They are great. The price is going up a little, which is why I shopped around, but still much cheaper than Telstra/Optus.
Speed is always what I'm paying for (sometimes just over) and they actually have a help desk, unlike Epic who were useless there.
I just read the Whirlpool thread mentioned in the first comment, from start to finish. It's a no from me dawg!
moving house soon finally out of a unit block into a house and haven't had internet in over 5 years at home which was old ADSL2 with a max of 20mbps & an actual speeds of 12mbps so I'll be surprised if I get anywhere near 100mbps with NBN in the country….
Find it hard to believe NBN wasn't/isn't available for you at your current home….
Lots of places around the country that can achieve 100mbps+ just need to find the right place….
Good luck
The country can be a mix of a brand new FTTP property, FTTN, satellite or wireless. Use the NBN address checker tool wisely.
I'm an existing customer and felt the need to warn others from signing up.
Signed up during a Black Friday/Cyber Monday promotion in November 100/40 for $79. It was great when I first signed up, excellent speed, at an amazing price…
-December, 3 days outage over X-mas break, they change their NBN provider and the switchover failed. At least they offered me a bit of compensation, so I let it slide.
-January, 2 days outage, my account was mistakenly cancelled for some unknown reason. Probably someone else leaving the network and admin people did a typo.
-February, Connection issues all of Friday, and still ongoing throughout the whole weekend, online customer support says that the engineers will be back at work on Monday…(frankly not good enough). I'm on 100/40 plan, but my current speeds are 60/0… that's zero uploads. a lot of things on the web don't work when you can't upload information properly.
So yes… Monthly connection issues, that aren't just momentary issues, but span multiple days. I've already given them the benefit of the doubt twice, this is the third strike. I will definitely be switching at the end of this month.
customer support says that the engineers will be back at work on Monday…
Are they currently on strike?
My assumption is that since they're a budget service, they don't pay overtime to their engineers working on weekends.
they don't pay overtime
Maybe that's why they are striking.
Epic deal…
Thanks for the advise. People who are working from home this kind of downtime would be a nightmare. Currently with Telstra and paying $80 for 50/20Mbps. Not unhappy with the level of speed I receive and service is very stable. But looking for a better deal if i could have more speed within same price. Called Telstra customer care. I called them around 8:30 in the morning and woke up the Indian guy from sleeping 😅 He was so sleepy i could literally could feel that hearing his tone. Clearly explained him i am considering leaving cause $110 for 100Mbps is too much and if he could offer some discount since i have 3 mobile services and the nbn internet with them, paying $200 altogether per month. He wasn’t keen at all to offer anything, rather keen to end the conversation asap and resuming dreaming 😴 Instantly I decided to move to mate. Getting double download speed with the same amount and my part of money would be paid to local customer service people. But before finally moved, decided to do some research and found this one. I had the doubt about customer service. Customer service doesn’t
Limited to taking phone calls, rather it extends to any action to ensure the uninterrupted service. As you said their engineer would be back on Monday and left their customers 2 days offline; clearly shows they don’t care about their customers at all. Thanks for your warning message!
Currently with Telstra and paying $80 for 50/20Mbps.
But looking for a better deal if i could have more speed within same price.
100Mbps/20Mbps
$74.95
https://www.superloop.com/consumer/home-broadband/nbn.html
Only for 6 months i believe where for mate $79.99 is the usual price .
Only for 6 months
Then after 6 months, switch to someone else offering a 6 month deal…
It only takes a few minutes to switch…
@jv: don't always agree with jv, but in this instance, i would. jumped onto the SL bandwagon w.e.f Friday, and had set a diary reminder for 5.5months to begin doing some research when the 6 months is up.
Really? You would switch providers twice for the sake of 5 dollars a month saving over 6 months? Personally can't be arsed and you have to factor in the risk of something going wrong whenever you switch. I'd rather switch once and forget about it when it's 30 bucks over 6 months.
You would switch providers twice for the sake of 5 dollars a month saving over 6 months?
$30 for spending 3 minutes signing up to a new ISP, sure…
It's also twice the download speed…
since when 30 bucks is not considered money?
if you're already paying 110 for hellstra service, switch to Launtel! they charge per day, and their customer service is top notch
Mate FTW. 100/20 for $79. Combine with a mobile plan and you get it for $69. (Home phone connection not included.
I legit had these guys for 2 days and left and I wouldn't touch them. (
I was on the 100/40 FTTC.
I had a rocky start as usually it take 30 minutes max to churn over this took over about 24 hours and when it finally churned I had no internet for 24 hours. (during lockdown when you need internet for work it was struggle)
- Downloading from google drive was download was 3mbs which normally I would get 10+.
- Downloading from usenet servers I could struggled hit a 1.5mb (I normally max my connection out 10+)
I switched over to launtel everything being pretty good so far and love how they have live chat support.
You get for what you pay for.
Prepare to be epicly disappointed judging fro WP feedback
I'm with optus 100/40 plan paying only $65 a month.
how?
they are charging me 75 for 50/20.
With optus on 100/40 for $70/ month for the last 3 years. Speed never goes below 110/38 nowadays due to the over provisioning.
Might be a plan not being offered anymore
I was tempted but realised they may have done this before with a different ISP and failed. I actually signed up but cancelled before the churn date. I'm currently at Future Broadband as they have good pricing for those not using a lot of data along with their data banking idea. Pay in advance discounts and referral discount help as well.
For those on a strict budget, the Epic plan prices are attractive but just join up with the idea that you get what you pay for.. no worries.
I signed up on their 12/1 plan 1 month ago. Took 3 days to transfer across. Download Mbps is 8 and upload is 0.12Mbps. Joke of a company. Called customer service a few times and then they blocked my number. And all of a sudden they said they will stop my service and ask me to switch to another ISP for no reason.
No longer have Phone supports. Online chat take for ever for any reply.
" Warning" stay away from this provider.
Listed address on the public web site and Google is a ……… Virutal Office!
Level 11, 66 Clarence Street Sydney NSW 2000
https://www.realcommercial.com.au/leased/property-level-11-6…
In other words, this group does not even want people to know where they really work at ……….
I wonder if anyone has complained about these guys to the ombudsman, cos they don't seem to be doing a great job at what they are suppose to be doing
AVOID THIS RUBBISH ISP. I JUST SIGN UP LESS THAN 24 HRS ago for the 100/40mb, guess what happen?? I have tested my internet connection they are only less than 50MB/S (THAT IS SOOOO FAR OFF the advertised speed). Believe me what make it more worst, it is just NO WAY you can vent your anger or call or even chat. ONLY way you have to email their support. AT the moment, I just want to move on, cancel the service and just ask for full refund. Nor EXT TIME, just avoid any ISP that DO NOT EVEN have a phone call support or even live chat. ABSOLUTE RUBBISH…
THEY WON'T EVEN LET YOU LEAVE, THEY SAID I'M LOCKED FOR A MONTH.
After reading through the whirlpool thread it amazes me people would even give them a chance to save a few $$ lol sounds like the worst ISP ever
Uh oh. I didn't read the comments and only saw the up votes. My internet went down today for 2 hours now, I think it's connecting. Can't even do anything while I wait.
Just switched to epic from exetel (Not that I wanted to cos exetel has been awesome for the last few years. but I was moving houses and they wanted to lock me in on a contract for 12 months which I didn't want, plus I was on their old $59 NBN 50/20 plan, shame I had to let them go)
Anyhow, experience so far:
Their phone never works, it was engaged first then said the 'mobile is switched off' - seems a bit dodgy.
However I got through to them on chat the next day, and when I told them about not being able to get through the 1300 number, they said they are moving towards online support only, which seems like bit of a joke as if you are a proper internet company 1 - you need to have a phone number, 2 - you should have had a call waiting system or at least a message to say that's what they are doing.
internet speeds are a bit all over the place, not bad though
while I was watching stan today, everything stopped working, and it seems my IP has changed to a US IP and then to a France IP. not sure what's going on, obviously they don't have any proper support so I cannot find out either at this time (but Free VPN I guess :D)
their invoice system is all wack! they charged me pro-rata + another month in advance, not sure if they gonna keep on charging this way (so I'll be paying 2 months in advance) or just for the first time.
Same experience here. Worst company ever. Only issue is my internet is 1/4 of the advertised speed with Netflix not even working.
Btw, I had some speed issues and also Netflix didn't work, then I went and bought a deco M9 thinking it's the wifi (cos Netflix worked on the iPad but not on TV), but later I found out it's an MTU issue, I had to change my MTU value from 1500 to 1492 on the router. Maybe this will work for you too.
However, right now I'm on a france IP, so I can't still watch stan.
Ridiculous how the simplest things are missing from this service. I have a Deco M5, can I ask how you managed to change the MTU value?
@nabdtran: Ok, so I tried to use the deco M9 as a router but it didn't work (probably cos I can't change the MTU value on those) so my deco is plugged into another router that has the option to change the MTU.
@nabdtran: btw, are you getting a weird US IP still? I can't get through to their support, I think I'll be switching providers as soon as I can get through to them, need to make sure they'll refund my money.
@nabdtran: They fixed the US IP issue after a day, however when I complained (managed to get someone on online chat in the arvo after them not replying to any of the queries I made through their website) they said there's no issue other than Netflix not working. So I'm guessing they had no idea this was an issue too, plus they couldn't give me an ETA for the fix, just saying everything will be fixed before the end of the week. They did mention a 30 day notice for canceling the service, which is OK I guess in normal circumstances but not when their service is not really working properly.
Anyhow I made a complaint to https://www.tio.com.au/, you should too, and I also requested to cancel my service. I mean everyone should if someone is paying fully for a service that's not really working properly and for providing the worst customer service ever. And also for charging for an extra month in advance. If they are not capable of providing a proper NBN service and quality customer support, in my opinion, they shouldn't have started a company in the first place.
Total s**t show, STAY AWAY. No proper customer services, fake 1300 number on the website. I'm still waiting for my internet to be disconnected from these guys, I lodged for disconnection over 30 days ago, and still haven't responded.
@Twix: I did read about that, I think I realised after I bought the Halo S12 and was with TPG and thought I'd stuffed up, but luckily the S12 did have VLAN tagging.
If you're with TPG, iiNet, Internode or Dodo don't get the Tenda Nova. My bad.