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$421.45-$522.26 iPad 2, 3, 4, 5 Trade-in Value When Purchasing Selected Microsoft Surface Devices @ Microsoft via CEXchange


Eligible old iPads to trade-in;
iPad 2
iPad 3
iPad 4
iPad 5

Eligible surface devices;

Surface Go 2 from $629
Surface Laptop Go - from $879
Surface Pro 7 - from $1149
Surface Pro X - from $1699
Surface Book 3 - from $2399
Surface Laptop 3 - from $1599
Credit to @gtrain

Trade-In Process:

  1. Purchase a surface device from above at the Microsoft Store
  2. Get an online valuation of your old device to trade in
  3. Upload surface purchase details
  4. Send your old device in
  5. Receive the valuation amount back into your bank account
  6. Receive your new surface device

iPads 2, 3, 4, and 5 give a high valuation compared to most other devices for some reason, I think it has to do with purchasing these specific surface devices because purchasing anything else drops the value significantly.

Related Stores

C E Xchange
C E Xchange


  • +14

    That’s a crazy amount of trade in Value especially for an iPad 2 - when I read the title I thought it meant iPad Air 2.
    Not that I’m thinking of trading over to the dark side, but Good find OP!!

    • -3

      you need provide your old device receipt for trade in……who will keep the receipt that long time

      • +9

        Not old device receipt, new purchased surface device receipt/order details.

        • +1

          wait so you need to purchase the device, and then get money back from the trade in?

          • @Fishballs: Yes. There are 2 different systems/processes for a trade in.

            1. The purchase of a new surface device, make the transaction then they ship the device you bought and and you receive it.

            2. Getting the online valuation of your old device to trade in, sending them the receipt of the newly purchased surface, sending old device, receiving funds for that device.

            • @Applause: When did you ship your iPad? after receiving laptop or before? I already got the label to ship it back

          • +1

            @Fishballs: Looks like they've seen how Samsung's system gets played

        • yes Thanks Man

    • +27

      What's even better/worse is that they were giving $1002.67 for an iPad 2 16GB Wi-Fi and I got the valuation for that but they found and removed the error hours later from their site.

      Today they responded with an email saying that there was an error and the t&cs give them the right to change the valuation. What I find frustrating is in the t&cs they say I am the seller and they are the buyer, we have had many instances of buying things on ozbargain and the sellers cancel the order based on an error. Now in this case the buyer can just cancel/change the order based on an error, and gives them that right in their terms. Seems like we can never win.


      • +6

        I'm having the same experience right now with them on Xbox trade in - got a confirmation of a $430 trade in and then 2 days later they emailed me that it was an error and dropped it to $230 trade in with a "take it or leave it" statement.

        Frustrated I asked MS to cancel and get a refund.
        Unfortunately I paid with gift cards (expressly bought for this purchase) so it's been more difficult trying to get a proper refund rather than a MS store credit. Though 3 calls later I got someone who said I should be able to given the circumstances.

        First customer service person even said they had no responsibilities because Cexchange is not them.

        Long story short - if the trade in value looks too good, be prepared for them to change it on you after everything's ordered and confirmed.

        • +1

          Damn, that sucks. If we paid with cash then we should be able to cancel and get a full refund if they decide to change the trade in price after we buy, right?

          • +2

            @ChillBro: Yeah based on what I've been told so far that way would be fine.
            Just not when you're going full ozbargain with discount gift cards.

      • Did they pay you $421 eventually?

        • +2

          Still in the process. iPad was sent yesterday to the facility in Moorebank NSW. Should arrive on Monday.

          • @Applause: Thanks mate.

            And users can only create CExchange account after upload recipients?

            Can't find the link for creating new account there. Thanks again.

            • +1

              @Al123: Create account after submitting order details.

      • Sounds like a good report for ACCC - that’s somewhat misleading and deceptive, especially if the valuation changes after the sale and you can’t back out

  • Anyone manage to get $100 credit via chat?

    • No. I tried yesterday. They didn't give a shit. In fact the day before surface pro 8 launch,my surface pro 6 was valued at 1106.70 but the day after the launch it was valued at 607 to purchase a surface pro 7.

      I wrote to them on chat and they said that it will be valued more if the device is in pristine condition. As usual, Cexchange is an independent body to Microsoft, and my chat with Microsoft was useless.

  • +7

    Wow that's insane. Trading in a decade old tablet still yields a $421.45 trade in value.

    • +13

      Its gotta be a bug… ipad air which is newer than the ipad 2, $64 vs $421.
      A bug in a Microsoft product, who'd have thought it! :)

      • -2

        didn't you need '/s' at the end? :p

      • I don't think it's a bug. It appears that Microsoft are offering a $400 bonus trade in value on these specific devices.

        If you select 'Other' for the purchased device it will drop to $21.45. So I think CExchange is only offering you $21.45 for the tablet and the extra $400 is from Microsoft as an incentive. CExchange won't lose out.

  • Good deal thanks

  • What the catch?
    Maybe some price errors?

    • No, they have confirmed this is the correct value.

      "Corrected / actual value: $421.45 AUD" for an iPad 2 16GB Wi-Fi

      • +1

        That would have cost around $500 years ago?

        • I remember paying over 700 for the 64gb iPad 2. It’s still in use as one of the kids device after 10 years. Would be amazing to get this much trade in

    • +2

      ? Bait and switch?

  • The amount quoted is that the actual amount you get or is based on their "assessment" when they receive the device?

  • -1

    Not sure if I did something wrong, but followed your link and entered details. For our perfect, complete, iPad Air2 64GB it said refund only $100.10.

  • +2

    Crappy old ipad4 that locks up for $454 trade to buy a basic Surface Go 2 for changeover of $180…..hmmmmmmmm wonder if its worth it……..

    • +12

      For the base model surface go 2, it's probably as useful as an ipad that locks up.

      • +4

        hmmmmm good point…

      • Lol

  • Sorry how does this work?
    1. Buy a Surface Device from MS/JBHifi
    2. Submit your purchase receipt and trade in your iPad
    3. Get the trade in value credited to your bank account?

    • +7

      Only if you purchase on the Microsoft store, no other retailers. Other than that, yes that's how it works.

      • +1

        Thanks mate

  • +3

    can anyone recommend a good deal after trade-in though?

  • +3

    I can confirm this works, and it's been this way for at least a month.

    Way back when, when Microsoft price matched Surface Go 2s with Harvey Norman, I bit the bullet on a Go 2, and used my iPad 4 32GB/LTE as a trade in - which they valued at $454. The process is pretty slow (thanks mainly to post delays), and I got the agreed valuation paid into my PayPal account last week. The "buying the Surface" and "trading in the old iPad" are actually two separate transactions: you buy the Surface at full price and get it delivered right away, and you get a rebate via PayPal deposit later on, once they appraise your trade in.

    As it turns out the type cover of the Go 2 is weirdly small, and I have heaps of trouble typing accurately on it… so ended up having to return it (which was a shame as I loved the machine in every other respect)… so at the end of it all, I effectively ended up selling my iPad 4 kitchen tablet to CExchange for $450 or so.

    • +1

      What's the timeline we talking about to get the exchange amount on our bank from the date of purchase? 2 weeks?

      • Within a day or so of filling in the online form (where you upload the receipt), they send you a shipping label for your return, and a little appraisal slip to include with the parcel.

        Then you wait for the post to send it (however long that ends up being nowadays - about a week and a half for me). When the parcel arrives, you get an email that they've received it, and they're appraising it. [edit; checked the emails, they say the appraisal can take up to 15 days]

        The appraisal itself took a couple of days for me; you get another email confirming the condition matches what you said it was, and that they are processing the payment. They say they'll pay out "within the next week".

        Then a week and a half later, the payment arrived in my PayPal account - they use the email address in the trade-in request form for payment.

    • The amount quoted is that the actual amount you get or is based on their "assessment" when they receive the device?

      • +1

        I got the original online form assessment of $454.something, it all went straight through without a hitch. Given the valuation they gave me I made damn sure there was nothing they could nitpick (and the iPad itself was flawless), made sure to also pack a charger and Lightning cable just in case, even though on the form I said I didn't have it.

        • +1

          Would it matter what kind of charger? I have 2 HK bricks sitting getting dust lol

          • +1

            @Sheng: I don't think so. I couldn't find my original charger from way back when, so put in a white no-name charger that looked somewhat similar to the Apple one.

            • +1

              @helmutiffe: I checked and if you choose no charger the valuation is still the same so I don’t think they care about the charger

    • +1

      Was it difficult to get the refund on the Surface?

      • +2

        No, it was quite easy. The online help said there was a button on the order history to start a return, but there wasn't one. A couple of minutes on the Microsoft Store live chat and it was all sorted. You pack it back up and they give you a prepaid shipping label to return it (my Surface is still on the way back to MS now)

    • Hi, did you manage to create a CExchange account before upload the recipient? Or it only allow creating new account after that?

      Tried to open an CExchange account but couldn't find where to start. Thanks.

      • +2

        I can't recall, I just followed the prompts on the trade in page.

      • +2

        It will ask to create it for you after you upload the receipt.

    • Hi mate, regarding the printed label. So you need to include the bottom section where it shows the value of the old ipad and order number or just the first section with the prepaid postage? I'm thinking of including just the top portion and bottom inside the package.

      It doesn't make sense to me to have all 3 barcodes on the outside

      • +1

        If you try and print that page it automatically splits into two pages. The first page has just the postage label. The second page has the trade in information and barcodes. Put first page on outside of package. Put second page inside the package.

        They should probably say that on the page.

        • +1

          Thanks mate

  • +2

    I was only quoted $140 odd for a complete iPad Pro 9.7 128Gb with all the bits.

    • Wow, only $30 more than ours.

      iPad Air 2 64 GB $100.10, perfect with all the bits.

    • +2

      So swap your iPad Pro with a friend that has an old iPad. They get an upgrade to a pro and you get a much larger trade in win-win

    • I'll swap you for an ipad2 if you want

  • Do you have to buy the Surface from Microsoft, or any will any retailer do?

    Not sure based on the question - 'What device did you purchase from Microsoft Store?'

  • Do they still sell Surface Go 2 at the microsoft store?

  • +5

    Lol a crack on the screen lowers the value from 421 to 3 dollars (ipad 2 wifi)

    • Ouch! Based on values I assumed they would be getting more than that as a rebate from Microsoft lol

    • +3

      I'm wondering if it's worth paying for a screen replacement… and still come out on top!

  • +1

    How soon do you need to hand the device in? Was wondering if I could do a quick screen repair.

    • +3

      15 days

  • +6

    You can get a 2nd hand iPad 2 from CeX for $70 and can profit $350


  • +7

    What is stopping me from:

    1. Buying the cheapest eligible product (i.e. Surface Go 2 for $629) from MS
    2. Sending in my ipad 5 for trade in price of $524
    3. Wait for trade in price to be credited into my account
    4. Returning the unopened Surface Go 2 which i purchased as per point no.1 back to MS
    5. Buying a brand spanking new ipad at Apple for $499?
    • +1


      • +5

        i have heaps of that at the moment

    • +1

      Nothing it seems.

    • +1

      I can't see the Surface Go 2 on the MS website. Only Surface Go 3.

    • +2

      I just got a Surface Go 2 for $597.55 from the education store. Applied for the trade in at cexchange and got the return shipping label already.

      Will kiss my ipad 5 goodbye tonight and send it off on Monday

      • Does this deal apply to education store purchases?

        • Clearly it does, they wouldn't have shipped him a label otherwise as they only do that after confirming your receipt.

      • when providing your order details, was it still pending?
        I just bought the surface pro and not sure if I should send it in with the status still pending

        • Yes, was still pending

  • -1

    Are there any good deals on the new surface products yet apart from education discount on the go 3? I've been checking the JB and TGG commercial pages, and I know HN is doing 60 months interest free but GO Mastercard isn't as worthwhile anymore since they increased the monthly fee from $5 to $9 and my mortgage interest rate decreased from 6% to <2%

  • $64.35 for iPad Air 32gb WiFi, I didn’t see any bargain deal.

    • +1

      See above, only old-timey iPads not new iPad Airs.

  • My partners ipad2 has her name engraved on it from Apple. Is it right to assume that is an “etching” and that the trade in price is significantly lower as a result?

    • I have an old iPad 2 here that is fully functional and in very good cosmetic condition, all except for the fact that my dad engraved his phone number on the back of it! So it goes from $421 trade-in down to $3.22.
      For a moment I thought I was going to get through… we came close!

    • I have also engraved my name on ipad 3. Wondering this will affect the trade in value…

      • Did also did you tattoo the serial number on your body to be sure….

  • How long does the whole process take? To receive the money into the bank account.

    • I’ve been waiting a month for Xbox cash

  • +2

    Does this work for Australia? seems like the devices are US devices.