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Customer Retention Offer: $20/Month off for 6 Months (for Home nbn Customers Who Want to Cancel for Poor Experience) @ Telstra

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Customer Retention Offer: $20/Month off for 6 Months (for Home nbn Customers Who Want to Cancel for Poor Experience) @ Telstra
Go to Deal
macfudge on 02/12/2022 - 08:29 myservices.telstra.com.au (6301 clicks)
Last edited 04/12/2022 - 10:16 by 3 other users

I am currently on a Telstra 50/20 plan (HFC) paying more than I should. With the recent deals I was looking at cancelling my Telstra service so I could move to ABB. While exploring their website around service cancellation, I clicked through to the various reasons for cancellation and found a notification on the "I've had a poor experience" link that offers $20/mth off for 6 months to stay with Telstra NBN (See screenshot)

I don't know if this is targeted or only applicable to specific plan speeds although it will take 2 minutes to check so worth seeing if this works for you. For reference I have been with Telstra for more than a year.

The deal link requires you to be signed in to My Telstra. To navigate there, sign into My Telstra via telstra.com.au. Select your home internet service under "Account Overview" and then click on "View or manage your plan". Then click on "Cancel your service" and then click on "I've had a poor experience". You should then see the message bar as per the screenshot near the top of the screen.

Once you click on the banner you will see a page that says:

"Your $20 monthly credit on your Telstra nbn service will be valid for 6 months and will be applied within 2 business days.

The credit will appear on your bill as ‘Bonus Credit’ within 2 bill cycles. If your nbn service is cancelled within 6 months of receiving your credit, the credit will be removed."

Good luck!

EDIT: It seems you might need to click through some of the options for cancellation before this appears. I had clicked a couple of options before seeing it pop up.

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Comments

    • CJ31 on 02/12/2022 - 12:56

      They all get fined.

    • George2021 on 02/12/2022 - 18:54
      +1

      This isn’t an airport, you don’t have to announce your departure. Nobody cares

  • Ehty on 02/12/2022 - 12:21

    Wow discount for existing customers, thats rare..

    • CJ31 on 02/12/2022 - 12:40

      It's retention desperation but a real upfront deal.

  • chalks1971 on 02/12/2022 - 12:42

    Do ABB do VoWifi yet? Thats the only reason Im with Telstra

  • Teh White Mamba on 02/12/2022 - 12:48

    no luck for me on my fixed wireless service

  • CJ31 on 02/12/2022 - 12:55

    No luck. Tried a few times. (Using the app).

    • walshy1009 on 02/12/2022 - 13:31
      +1

      Tried on app with no luck. Then I tried via my laptop and it worked :)

      • CJ31 on 02/12/2022 - 13:36
        +1

        That worked. Click one of the options to get it to shut (ie cost to cancel)

        First time: $10 offered. I tried cancelling again and again and it stuck on $10 each time.

        So what happens if I log out and try again. Maybe I get $20.

        Got nothing. Nothing. Still nothing. Rebooted, wiped cookies etc. Nothing.

        I seem to have made it angry. I can't even get the $10 offer back.

  • Crammed on 02/12/2022 - 13:11

    Worked perfect!! Thanks!!

    I did have to click through the menu options as to how much would it cost to cancel my subscription and such before the offer popped up.

  • payless69 on 02/12/2022 - 13:29
    -4

    Sad to find out that even the largest carrier admits to 4th world internet.
    So the poor people were led to believe that another pm would get the country moving?

    My speed has dropped another 30 % under comrade the GREAT red 'banese and they have just given the largest order ever in this world to spy out every citizen.

    ROBO DEBT Proper Albo style will kill the remaining private industry and we all get ssame uniform to be equal…..

  • walshy1009 on 02/12/2022 - 13:30

    Thanks OP. Got my Dad $20 a month off for the next 6 months :)

  • wikiwiki on 02/12/2022 - 13:40

    I got this when cancelling my mobile

    Telstra Plus bonus points offer
    We’re sorry you didn’t have a good experience with us. We value our loyal customers so if you choose to stay with us, we’ll give you 25,000 bonus Telstra Plus points to redeem in the Rewards Store. Points bestowed within 14 business days.

    After clicking on Learn More..

    Already a Telstra Plus member?
    If you’re already a Telstra Plus member you don’t need to do anything more. Points will automatically be applied within 14 business days of viewing this offer, provided your eligible services are still active.

  • fefris on 02/12/2022 - 13:40
    +1

    got me $10, had to click on one of the FAQ questions on the final screen to get it to appear

    • _keef_ on 02/12/2022 - 14:06

      Thanks for this. It didn't come up straight away but as soon as I clicked on one of the questions the option to stay for $10 month showed.

    • NPB on 01/12/2023 - 10:42

      No luck for me.

  • emgee on 02/12/2022 - 14:47

    Thanks OP. $10 for me too.

    Didn’t work on mobile browser or MyTelstra app. Logged into a desktop browser, went to cancellation reasons a couple of times and entered a feedback comment too. Then the banner appeared.

    Cheers!

  • Djsmd on 02/12/2022 - 15:41

    Yes… $10 for me too… I had to click back and forward a bit but it popped up…Thanks for the heads up @macfudge

  • cardiology on 02/12/2022 - 19:17

    Just clicked cancel, then poor experience, then how much fee involved, then the $10 pop up.

  • Hoosein 786 on 02/12/2022 - 21:19

    I have a monthly $20 credit for years. It's a loyalty credit. Ask for it.

  • Muddled dead on 03/12/2022 - 08:43
    +1

    Got the $10 discount eventually

    Thanks for the tip!!

  • mcraig on 03/12/2022 - 08:52

    I’m worried I will get given points instead of discount. I have so many points built up and the store sucks.
    What can I do with 120,000 points?

  • freoleo on 03/12/2022 - 17:25

    Thanks OP

    Got $10 off

    Still a ripoff but better than nothing

    Had to turn off adblock, so everyone should try that

  • denuto on 04/12/2022 - 10:57

    Settled for $10 off, so that's 60 bux for the 20 minutes it took to get a response to my many repeated threats to leave Telstra. Thanks OP

  • ozwog05 on 05/12/2022 - 00:23

    Wow, tried a few times through web browser and was actually presented with the $20 credit offer. Thanks OP, I'll be in the running for MVP this family Christmas.

  • Teh White Mamba on 05/12/2022 - 12:45

    got mine eventually but got offered it in the having difficulty paying my bill section.

  • wReckLessOn on 05/12/2022 - 14:57
    +1

    Thanks for sharing this deal!

    I followed the instructions to the letter numerous times but the offer never appeared for me. I tried using the My Telstra app as well as the website.

    I contacted the Telstra support through the app as a last resort and I informed them that Aussie Broadband offers the same premium FTTP plan for a much cheaper price. They initially agreed to offer 10$ credit per month for the next 6 months. I requested them to check if it is the best they can offer as it is not competitive enough. Finally, they replied that they have applied a credit of 15$ per month for the next 6 months.

    • FDA2021 on 07/12/2022 - 10:50

      I also tried this and scored $10 off for 12 months, they wouldn't do $15 for me. I previously had $10 off for 6 months, so it's worth a try contacting support

  • Lurkermclurkerson on 02/01/2023 - 20:02

    First bill received since receiving a $10 discount. The discount was not applied.

    Contacted customer service and had the discount applied for 12 months. Took about 40 mins.

  • bluetongue on 05/01/2023 - 10:23

    I am on the $80 nbn 25 plan. Called Telstra and was advised that no discount is available on my plan as it is the cheapest plan. No discount option appears if I go to the cancel plan screen and work my way through it.

    • Fishballs on 01/12/2023 - 09:41

      i thought that plan didn't exist anymore, it got upped to $85 last month for me. Also no offer for discount.

  • Leonidas on 08/01/2023 - 15:59

    Discount didn't appear on my bill. Chat claims they can't do anything since there was no reference number

  • Greazyy on 11/01/2023 - 16:15

    Got -$10 was -$15 previously. Thanks for saving me $60 as i had forgotten about this.

  • stan86 on 19/01/2023 - 15:34

    Has anyone actually got the discount applied to their bill? It's been 2 billing cycles since I signed up to the offer but still nothing.

    • ltpone on 19/01/2023 - 23:52

      Not me.

      • stan86 on 22/01/2023 - 22:24

        wonder if it's just us lol…

    • Teh White Mamba on 26/01/2023 - 20:25

      Also nothing applied 2 bills later

  • walshy1009 on 24/02/2023 - 10:12

    Two bills went by with no $20/month discount.

    Contacted Telstra live chat support today who were able to apply the $20 discount to my current bill and have added it on for the next 6 bills.

    Received reference and order numbers. Telling them the date I had the discount offered to me and the screenshot of it seemed to be enough for them to go ahead and process it.

  • bargainhunter9 on 21/11/2023 - 17:27

    Can confirm that this still works, need AdBlock turned off.
    However, the offer has been further reduced to $5 off for 12 months.

    • dcuksuop on 01/12/2023 - 09:22

      Same offer here

  • Poor Ass on 01/12/2023 - 08:59

    How much 50/20 NBN with Telstra?

    • grog on 01/12/2023 - 13:18

      Bloody expensive first class rip off

      • Poor Ass on 01/12/2023 - 13:24
        +1

        I wouldn't ever put Telstra and first class in the same sentence

  • wardrop on 01/12/2023 - 09:05

    Why anyone would use Telstra as an NBN provider, I don't know. They charge a premium price but don't deliver a premium service. Aussie Broadband deliver a premium service but only charge a moderate price. People have some weird affinity with Telstra, probably from the days decades ago when they didn't have a choice or when Telstra actually did deliver a premium service relative to other providers

    • Exorcist on 01/12/2023 - 14:36

      I have the exact same question, they are so blatant with the sht value they offer in everything from NBN, mobile, international roaming and so on..

  • offthetap on 01/12/2023 - 09:14
    +2

    i dont even have a "Cancel your service" option!

  • klokan747 on 01/12/2023 - 09:21

    Got the $5 off for 12 months, thanks OP

  • ohyesss on 01/12/2023 - 09:52

    Anyone got tips for how to transfer your parents email from Telstra? Really don't want to change the email in every account but that is the 1 barrier in convincing my folks to change from decades of Telstra service.

    • Fishballs on 01/12/2023 - 09:56

      Same, and I've stayed with telstra for years because of this. I did notice in the cancel your service form there is an option to keep the email address, so now i am seriously considering moving, but hoping its not a hard process.

    • mikeroxoz on 01/12/2023 - 13:30
      +1

      https://www.ozbargain.com.au/node/545785

      Was previously some chat on this…

      • ohyesss on 01/12/2023 - 17:30

        Legend. Thank you, that was really helpful

  • AnDyStYLe on 01/12/2023 - 10:10

    Good find… Now to try on my old man's Telstra account…

  • Super Saiyan on 01/12/2023 - 11:53

    Tried it out on the in-law's account, only option that appears is switching to Belong 😂

  • walshy1009 on 01/12/2023 - 15:23

    Anyone who got $20 off for 6 months from this being posted last year manage to double dip?

  • oO0Dam0Oo on 01/12/2023 - 15:56

    Could not pay me enough. I hate them with a passion.

    What you save you will spend in hours speaking to customer service about unresolved issues.

  • jmc787 on 01/12/2023 - 19:50

    Got the $5 off how generous, oh well $60 is better than a kick in bum

  • ozbargainerlife1 on 02/01/2024 - 11:31

    nothing

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