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10% off Amazon Gift Cards ($1000 Max) @ Giftcards.com.au

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10% off Amazon Gift Cards ($1000 Max) @ Giftcards.com.au
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BargainsGrabber on 09/08/2023 - 00:01 giftcards.com.au (19795 clicks)
Last edited 11/08/2023 - 11:46 by 2 other users

10% off Amazon gift cards
Terms and Conditions apply. 10% off variable load amazon.com.au Gift Cards. Offer available from 9/8/23 9am. Limited Time Only. No rainchecks. Offer only available from giftcards.com.au. Maximum order value $1,000. One order per customer. No order refunds provided. Refer to the ordering gift card T&C’s. Refer to individual gift cards for T&C’s We reserve the right to cancel any or all promotions at any time if we suspect error, fraud or any other abuse of the promotion is occurring.

Mod: A lot of users have had their payments failed, purchase with caution. You may receive a pending charge on your card for some days, if this happens.

Mod 2: Thanks to Skido, ensure that your pending charge does drop off after a few business days. Otherwise contact customer service to organise a refund.

Mod 3: A number of users are reporting that the pending charge did not drop off, we advise that you call or email Coles Gift Cards now:

Email: [email protected]
Phone 1300 304 990 (Press 0 to speak with customer service. Have the numbers of the credit cards you used handy, in case asked for the last and first digits).

Other Amazon Gift Card

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closed Comments

    • cloudie9 on 09/08/2023 - 20:29

      I tried 6x times until my bank fraud team had to call me to confirm the failed transactions, I was like yeah it was me because Coles website keep f-ing up.

    • cloo on 09/08/2023 - 22:29

      I tried three times and failed all three times (this is even after authenticating using a one time pin smsed to me) . My card got blocked as a result, only realised when it declined on something else later in the day. Called the bank and they said the fraud software blocked it due to suspicious activity lol At least I didn't get charged!

    • Arghs on 09/08/2023 - 22:32

      yep same boat here. cant see the transaction on my card, but all subsequent transactions were declined.
      will need to call the bank tomorrow!

      • pj1351 on 09/08/2023 - 23:06
        +1

        Following up:
        Yup, looks like ANZ's systems blocked my card due to detecting suspicion activities. Just like cloo, this was even though I entered the OTP.

        I called ANZ after hours, but the wait time wasn't too bad (around 10 mins). Having confirmed the details, the ANZ rep said they'll have my card unblocked in about an hour, and confirmed that the transactions were declined (so I shouldn't suddenly get charged).

        This has never happened to me previously, even when partaking in similar deals in the past, and/or when spending much larger amounts in new storefronts I've never brought from before.

        • rpb on 10/08/2023 - 00:31

          Yep I had same with ANZ last time and they didn’t unblock my card like they said they would. I had to call back again three times over three days. Makes it not even worth trying.

          • Yola on 10/08/2023 - 07:52

            @rpb: Banks seem to block transactions more often, sometimes smaller amount transfers, and even previously used accounts. Maybe due to publicity about scams they have changed the algorithms.

            • rpb on 10/08/2023 - 10:56
              +1

              @Yola: Well I dont mind them doing fraud protection, even if their algorithm seems to be crap (I even do the OTP for F sake), its how I had to wait on hold for 45 minutes to be told it was being unblocked and it wasn't. I called the next day to complain and was told it would be unblocked, and it wasn't.

              And yes they tell you to call a number and they DONT list it on their website (well didn't at the time) as a legit ANZ number.

              The last guy who I spoke to was nice and sorted it out but even he was dismayed at how bad ANZ was.

              • Yola on 10/08/2023 - 11:28

                @rpb: I have even had CSOs tell me that a number that called me was not from them but when I did speak to the fraud people they confirmed that they did use that number. Another FI sent me 2 messages about my account being blocked from 2 different numbers. One was from the FI and the other from their outsourced provided. Checking the numbers online gave a 50% spam rating.

        • pj1351 on 10/08/2023 - 09:47
          +1

          Follow up on my follow up:
          Got a call back this morning from the ANZ Falcon team (caller ID 03 9955 3000, which is a legit ANZ outbound call number, but one should always be cautious of potential number spoofing) to confirm that I wanted to unblock my card, that I was making the purchase for myself, and that I wasn't being pressured by some third party to make the purchase.

          Was told my card should be unblocked in 10-15 mins after the call.

          • cloo on 10/08/2023 - 10:59

            @pj1351: Wow your card is quicker, the ANZ team told me 30-60 mins! (although I had to call the call centre who put the request through to another area)

  • BarneyKB on 09/08/2023 - 20:22
    +15

    Can we ban future posts for this website to prevent this from happening again?

    • magster on 09/08/2023 - 23:05
      +1

      You can chose to scroll past it..
      I think post with a warning about possible failed transaction is a better option. Then people can make their own decisions whether to take the risk or not.

      • BarneyKB on 10/08/2023 - 08:36
        +3

        I feel like other sellers have been banned for misleading ads or poor service. I don't see why this would be different.

  • Brick50 on 09/08/2023 - 20:59
    +5

    This wasn’t a good deal anyway

    Just read the countless threads about people’s accounts being randomly banned with hundreds or thousands in credit

  • pinchies on 09/08/2023 - 21:31
    +2

    Waste of time and hassle.

  • G4mbito on 09/08/2023 - 21:38
    +3

    Bought a $500 gift card at 9:24am paid $450 with my NAB card. Received it in my email at 9:54am.

    Thanks OP!

  • Maglia Nera on 09/08/2023 - 21:59
    -4

    the website should be banned for misleading customers

    Spot the difference in emails received from their customer support about 5 minutes apart tonight

    Exhibit A

    "Hi Maglia Nera,
    Thank you for your email.
    As this was a limited promotion we can no longer offer the Gift Cards.
    The resolution is complete a refunds. Unfortunately in this case there was a glitch that caused some customers to be charged. As we can no longer provide the Gift Cards the refund will be provided.
    We apologise for any inconvenience. Please allow 2-5 Business days."

    Exhibit B

    Hi Maglia Nera,
    Thank you for your email.
    We apologise as the promotion was a limited one and Amazon only allocated a limited number of Gift Cards.
    Your refund has been completed and should take between 2-5 business days to arrive in your bank.
    We apologise about inconvenience."

    What say you Ozbargain professionals?

    • cute as duck on 09/08/2023 - 22:55

      What say you Ozbargain professionals?

      I say move on once (not if) you get your refund.

  • Apostle0748 on 10/08/2023 - 07:39
    +4

    An un-intended issue now as a result of this :(

    Had bought something for $400 the night before.
    Saw this the next day, cancelled the order and waited.
    Gift card purchase failed, annoying but no biggie - refund and I'll just re-order.
    Amazon now thinks my account was hacked, cancelled the re-order and put my account email back to the old address (which I changed about a year ago) and forced password reset. sigh

  • ccxi7 on 10/08/2023 - 09:13
    +1

    I think we need to call them, my failed but pending charge is showing as real charge on my CBA CC now. Called yesterday and they lodged the refund request, no email yet tho.

    • FujiFruit on 10/08/2023 - 09:52

      Same
      I called them yesterday and she said she is putting through refund which takes 3 days however no confirmation of email yet.

    • Chickenleg on 11/08/2023 - 08:49

      Same for my Amex 🤦🏽‍♂️

  • Red Hippo on 10/08/2023 - 09:15

    POS

  • fishandchips on 10/08/2023 - 09:54

    I have received my refund, I did call yesterday and spoke to the customer service around 9:45am.

  • jar-unit on 10/08/2023 - 09:59
    +6

    Called support who were unapolagetic and made it sound like it was my problem for apparently putting in 5 transactions - which I didnt - only placed once and when it failed I did not proceed. Then said they would need to send the matter to their head office and might take 2 weeks before seeing refund. Bunch of ***holes

  • Dorge on 10/08/2023 - 10:04

    Called for a refund this morning, no wait times now, a lot quicker.

  • ilikedeals on 10/08/2023 - 11:23
    +1

    What a ridiculous offer.. Should be complaining to Coles HQ!

    • t25 on 10/08/2023 - 11:37
      +1

      Coles DGAF. I left them a message and no one bother to even acknowledge.

  • shap08 on 10/08/2023 - 11:51
    +5

    Chargeback started with CBA

    • [Deactivated] on 10/08/2023 - 14:34

      Why open a chargeback when you can literally call them and get a refund which is much, much faster? Is this just to annoy the merchant or something?

      • shap08 on 10/08/2023 - 14:41
        +6

        2 hour wait times, reports of rude support, phone calls being recorded, no thanks.

      • ujwols on 10/08/2023 - 17:35
        +3

        so they learn their lesson as every charge back if successful merchant will be fined with fees apparently

        • John Kimble on 10/08/2023 - 18:32

          Most probably won't get to that stage or be successful anyway.

    • Shaun Prawn on 11/08/2023 - 12:54

      Have you had any response from CBA about it? I opened a dispute last night also but haven't had a response yet.

  • Saul Goodman on 10/08/2023 - 12:26
    +8

    Assholes. Previous $250 gift card was already used. No one from Coles ever picks up their phone. Now going through ACCC.

    • shap08 on 10/08/2023 - 13:31
      +1

      Yeah just did the same.

  • Trojan on 10/08/2023 - 13:54

    Glad I missed out on this one

  • ilikedeals on 10/08/2023 - 16:04

    I previously +1 this deal, then removed my +1 today and wanted to negative vote them. However because I revoked my positive vote, I cannot negative vote now?

  • Xbug on 10/08/2023 - 20:36
    +1

    ANZ blocked my card as a result of trying to purchase this. Luckily they called tonight before I had noticed and reactivated the card

  • simontadaa on 10/08/2023 - 20:56
    +3

    Transaction failed during the promotion and had $900 pending on my commbank. Today I checked it and it has gone through. Got charged $900. Called customer service at 8.40PM and initiated refund. No idea why one would have to contact them for refunds. The customers and the unfortunate cs people having to deal with the shitty work done by the IT/website department.

  • mantra on 11/08/2023 - 02:31
    +9

    emailed [email protected] (@ 6pm) to ask for refund with no personal details other than signing off with full name and email address, (@ 9pm) they responded

    sent off a refund request to management for you

    following day (@ 2pm)

    I am writing to inform you that your refund for order ******* has now been processed.
    This can take 2-5 business days to appear in your bank.

    quick and easy, took me more time to write this response than dealing with CS

    • Capitalshark on 11/08/2023 - 08:18
      +3

      They wrote back just now about 1min after I emailed, thanks mate

    • mantra on 11/08/2023 - 17:16
      +1

      refund has been credited to my account within 48hrs of initial contact
      only 24 hours after management confirmed refund had been processed

  • ilubbargains on 11/08/2023 - 09:48
    +6

    Mods: given the high number of failed transactions with cards charged, the contact number ought to be made a sticky:

    1300 304 990 followed by Option 0 to speak with customer service. They'll ask for first/last name, and the first 6 and last 4 digits of your card used.

  • t25 on 11/08/2023 - 11:12
    +1

    Transaction posted this morning. Charge back sent this morning.

    I am not going to risk being on hold with Coles for their screw up.

  • cc23 on 11/08/2023 - 11:14

    Yeah I got charged, the pending didn’t drop off and was confirmed this morning. Just called up and they said they will process refund today, not sure how long it is going to take to be back in account.

  • AdamFury on 11/08/2023 - 11:46

    Same issue as others. Never received any gift cards however was charged twice and pending charge cleared today. Contacted via email to chase up the refund…

  • sessionzero on 11/08/2023 - 14:53
    +1

    Called support, got through instantly and will process refund. Easy process and friendly person on the phone but not sure why they couldn't automatically refund?

    • Smol Cat on 12/08/2023 - 11:28
      +9

      It’s almost as if it’s a big corporate scam or at the very least, gross negligence from such a large company to allow such a thing to happen. This sort of behaviour should definitely be reported and punished.

      I bet you there are a small percentage of customers who have spent big money only to assume they’d be refunded automatically and never confirm it or will forget to check and Coles group would have getting free money off their lil cock up. Unacceptable.

  • FujiFruit on 12/08/2023 - 11:03

    Finally got my refund this morning

  • JanD on 12/08/2023 - 12:40
    +1

    The charge of $900 not pending on my AMEX for last 2 days anymore, just called Coles (2 min on the line) and refund should be processed in 1-3 days. But submitted a dispute with AMEX as well to push it from both sides. Still happy for $100 saving, no drama to request a refund, the phone call was quick. At least I got the cards comparing to others left with charges and no gift cards.

  • Shikha966 on 12/08/2023 - 13:54
    +2

    Just submitted dispute with Amex.

  • kommy on 13/08/2023 - 06:21
    +11

    Really dont understand how they can get away with this? The very least they could do is provide us with discounted gift cards as they already have our details. Instead they make you contact them for a refund with no apology or compensation for the stuff up.

    • Jinster on 15/08/2023 - 12:07
      +3

      They basically rely on each individual's loss to be not great enough to mount a class action. Collectively, the consumers lost out on thousands of hours and other compensable damages but not worth pursuing on an individual basis. There are lots of grievances that stay out of the courts for the same reason - like a restaurant serving up a quasi-edible undercooked dish, for example. The only way is for us to all send complaints to consumer watch dog groups (but I don't know which one, to be honest).

  • USER DC on 15/08/2023 - 03:05

    Dang dont know what to say, probably got lucky to be honest, didn't have to deal with all the bloody mess I think even tho missed out deal.

    Hope you all get your monies worth back

  • douevenozbargain on 15/08/2023 - 20:01
    +1

    This is the worst deal of all time.

  • nzbot on 16/08/2023 - 10:56
    +1

    As many others, my transaction failed and still haven't gotten the money back, I've give them an email today 🤞

  • BargainCowboy on 22/08/2023 - 14:44

    Yes still pending for me too

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