Citi Rewards MasterCard Annual Fee $149 - Is It Worth It?

bumperplates on 01/02/2024 - 10:21
Last edited 01/02/2024 - 10:22

Hi,

I was on an older plan with Citi where my annual fee was waived for a number of years.

I've just received notice that I'll be charged $149 per year from March and would like to ask if this credit card is still worth it.

I'm after a daily credit card I can use (everywhere in AU) along with looking at some Rewards feature for a big upcoming spend for an overseas trip.

I thought about NAB Platinum, or even Mac Bank Platinum. Would Latitude Platinum be another good card to consider?

I do have a number of accounts across NAB, uBank (mortgage), and Great Southern Bank at the current time where I would like to bring under one if possible.

What are your thoughts?

Financial

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Comments

  • automated on 01/02/2024 - 10:54
    +20

    I have the Citibank Rewards Platinum card and received the email about a $149 fee. When I signed up for this card it was $0 annual fee for life. I'm luckily still alive so don't think I should have to pay this new fee. I'm just on hold with Citibank now as they escalate my issue.

    I found a screenshot from the deal from 2013
    https://ibb.co/qkZsFgr

    • wikiwiki on 01/02/2024 - 11:29
      +4

      Please let us know how you go

      • automated on 01/02/2024 - 11:36
        +9

        Not well. After an hour on the phone I got escalated to someone that could still not fix the issue. They gave me an extraordinarily long email address to forward my email onto with an 18 digit reference code, I get the feeling they are making this much more difficult in the hope that people give up.

        If you have the same problem I encourage you to contact Citibank, the person I spoke to said that this is the first they are hearing of this problem but I'm sure there are many others out there (especially as this deal was super popular on ozbargain).

        It is pretty clear false advertising, you cannot just change terms to suit yourself after 10 years on a deal that is for "life".

        • niyiaw on 01/02/2024 - 12:19
          +1

          Except it's now NAB that own all the products so good luck

          • fruitloafer on 01/02/2024 - 13:29
            +2

            @niyiaw: I am in the same boat and received the same email, going to contact them. It was free fee for life but the card is not defunct. It's still a Citi card, going to AFCA if they try to wriggle out of this.

        • Almost Banned on 01/02/2024 - 13:00
          +3

          If they don't help you - feel free to escalate to AFCA.

        • indomatic on 01/02/2024 - 13:41
          +1

          Another fee free for lifer that got in on that deal all those years ago. Following this and will be in contact with Citi too, please continue to share any further updates

        • gigi2971 on 01/02/2024 - 13:57
          +1

          Yes me too, very disheartening there is an online link https://www.citibank.com.au/global_docs/kana/contactus_compl…

        • SlickMick on 02/02/2024 - 09:10
          +1

          Dang. I haven't got the email yet, nor did I keep proof of free for life (if I even ever had that.)

          I remember many, many years ago getting the annual fee waived via a phone call (For years I had a calendar reminder to check that I wasn't charged.) They changed the card once or twice, and ended up on that Signature Rewards which I thought just had no fee.

        • automated on 13/02/2024 - 15:24
          +2

          After putting in a complaint Citibank has apologised and retracted the fee.

          • pmach on 15/02/2024 - 11:27

            @automated: I tried to do the same thing but got denied. =(

    • sumyungguy on 01/02/2024 - 12:12

      Likely fee-free for the life of the holder or the card itself, whichever is shorter. I had fee-free for life on Woolworths Visa, but the card is now defunct.

    • ValueInvesting on 02/02/2024 - 22:34

      @automated can you upload a redacted copy of the email they sent you?

  • Paul Atreides on 01/02/2024 - 10:58

    curious, was this the fee free for life or some other offer?

  • ddhar on 01/02/2024 - 11:11
    +2

    Just churn and get some fat bonus points.

    • Legoman on 08/02/2024 - 18:09
      +2

      It's a very different world today than it was back in 2013. What you could get in the way of credit cards back in 2013 with very little effort and huge benefits has been completely turned on its head today in 2024. 50K credit limits and no annual fees with lo-doc proof of income only and scant verification was the norm back then. Today, no annual fee for reward Visa/MC cards simply doesn't exist anymore, you won't be getting anything like a 50K limit and you'll have to provide everything including a DNA sample to get what they deign to give you. 'Churn and burn' was once a fun and easy strategy. It isn't that anymore. Today, the correct strategy is to hang on to what you've got for all your worth, and defend it to the hilt, coz you'll never get anything that good ever again. The good old days are gone.

      • endolphin on 23/02/2024 - 20:54

        Legoman you can still churn and burn plenty while keeping total credit limits under $30k. No need for anything approaching $50k.

        I will concede that offers are not as good now as they were 2-3 years ago, but still value to be had from around 10 cards per year if you are organised.

  • impoze on 01/02/2024 - 12:39

    also got the same email & have been on $0 annual fee for life.

    Looks like I'll be closing this one now.

  • netjock on 01/02/2024 - 13:11

    Only if you got PayAll setup until next year when PayAll finishes then move on!

    If you a home loan might be worthwhile to see if you get a fee free card.

  • akeno on 01/02/2024 - 13:13

    My email gave a date that i would be charged at the end of the year. So it's too early for me to consider closing the card. I'll use them free for this year.

  • Team Ozgiftcards on 01/02/2024 - 14:02
    +2

    I’ve got the free for life card. But also on the payall until 2033. Happy to pay the fee as long as the free payall points are credited.

    • BudgetBountyOz on 01/02/2024 - 14:38
      +1

      Same. 2033 is the end year I will cancel the card (unless they cancel free PayAll points).

  • gomertose on 01/02/2024 - 14:46
    +1

    Anyone with the fee free for life Citibank Premier card get a similar email? I have checked and have not received an email.

    • gigi2971 on 01/02/2024 - 14:48
      +5

      Mine is Platinum , maybe an email is coming keep us posted - everyone should complain

    • j1568 on 01/02/2024 - 17:15
      +1

      I have Citibank Premier as well and haven't received it yet. I think I signed up long time ago back in 2006 and they kept changing my card from Gold to Platinum then to Premier. I believe the deal came again in 2013. Maybe they have different terms for those sign up in 2006 and those in 2013. Will wait and see whether I'll get an email as well.

      • indomatic on 01/02/2024 - 22:10
        +1

        Yes this is the 2013 deal: https://www.ozbargain.com.au/node/123330

        But I can't seem to find anything that I still have from Citibank referencing the free for life

        • j1568 on 01/02/2024 - 23:51

          They ran free for life also much earlier as mine is from 2006 as found paperwork to do my 100 point check. Just found a printout of my application as well as states that no annual fee for life as long account remains open. Only thing this was my gold card application and Citibank kept changing my card from gold to platinum to signature and now premier.

          • Rakddon on 17/02/2024 - 23:20

            @j1568: Lucky you getting upgraded for free, I haven't been upgraded at all since I signed up.

    • mbwl2010 on 05/02/2024 - 12:44
      +2

      Contacted them via chat this morning and they confirmed that this is only for Citi Rewards customers and that they are not yet aware of this being applied to Citi Premier customers.

      Fingers crossed!

  • bumperplates on 01/02/2024 - 17:49
    +1

    I'll also submit a complaint as well. The annual fee was waived for me due to being part of a loan package a long time ago with Great Southern Bank until they switched to managing their own credit card lending directly. It was then waived through Citi itself until it was moved to Citi Rewards where it was still waived.

    What card would you all move to now if the waive isn't possible, and did you find the card being a good card?

    What is PayAll?

    • Legoman on 08/02/2024 - 18:20

      What card would you all move to now if the waive isn't possible

      My similarly fee-free HSBC Platinum instead which I got around the same time as the Citi Signature because I was clever enough to anticipate this day when the issuers would start rolling back the generous offers of 10 years ago and so I got all I could get while the going was good.

      What is PayAll?

      Quite simply the most generous offer to have ever existed on any credit card issued in Australia from anyone. Properly gamed to the hilt (as anyone in here should be doing), it gives you fully ~$305 (at current interest rates) every month for 13 years or so for nil cost. But that boat has sailed now and it's closed for new applicants, so don't bother looking up what you missed out on, because you'll just get depressed.

  • wobblydrow on 01/02/2024 - 19:00
    +4

    I have found my original signature card (now premier) offer / terms letter from 2014….in black and white 0 for life, i retained in just in case of this situation

    • indomatic on 01/02/2024 - 22:14
      +1

      Paper copy or email? If the latter could you share details as I'm hoping to find similar in my inbox

      • wobblydrow on 02/02/2024 - 14:32
        +2

        Paper….i will search my emails but what I have is the terms and conditions of new account. Happy to send you a redacted copy if it helps

    • zaphy on 07/02/2024 - 11:53

      How did you go with your complaint?

    • Legoman on 08/02/2024 - 18:21
      +1

      Here's the colour version for you: https://www.dropbox.com/scl/fi/jew0dt64robrj8v9dqiiw/Signatu…

  • Maestrok on 01/02/2024 - 19:55

    Following this thread. I think i was somewhat expecting this but thought it'd come with being moved to a NAB cc. If you "use" city payall likely the fees would be worth it… otherwise cc churn wins due to bonus points.

    The citi rewards program isn't that great. Points have devalued over time.

    • bumperplates on 01/02/2024 - 20:10

      Any recommendation for another card?

      • Maestrok on 01/02/2024 - 21:45

        depends on your requirements and rewards program of choice. The main benefit of churning is the bonus points.. zero loyalty haha.

        • bumperplates on 02/02/2024 - 08:10

          Basically a daily card I can use for bills and daily purchases with Rewards if possible. I usually make enough for $200-300 per year, and may need to use it on the odd occasion if I ever travel overseas as I'm trying to book a holiday for the family very soon

          • Maestrok on 02/02/2024 - 11:02
            +1

            @bumperplates: Well I don't think there's any basic fee free card that will offer a rewards program. So you're going to have to pay a fee if you want a rewards program. It really depends on how much you're spending and how well you are at managing your money. I know people that are absolutely against credit cards and won't even entertain the idea of it.

            Reward programs are generally much of a muchness to be honest. If you aren't a big spender…or if you don't travel much..You're only going to get minimal benefits once the initial bonus from applying for the card is up. So just claim the rewards and move onto next bank/card.

            Other thing to consider longer term is if you want to funnel your rewards into a 3rd party such as a frequent flyer program. This one is tough to recommend as unless you travel a decent amount these are hard to justify benefit from. Plus it means potentially forcing you to favour a group of airlines rather than the best fare available.

            • bumperplates on 02/02/2024 - 16:17

              @Maestrok: I think I may move back to a NAB Low Rate Credit Card for daily use.

              Is there are card you would recommend that has good travel insurance and good for travel if I need to purchase airline tickets for the family which will be around 10-12K to then re-use the points as a cash back to the purchase if possible or during the holiday if I can redeem enough?

              If there is one where the first year is waived would be good.

          • Legoman on 08/02/2024 - 18:29

            @bumperplates:

            Basically a daily card I can use for bills and daily purchases with Rewards if possible

            There's nothing that's free with rewards of any kind in Visa/MC land anymore. If you want free+rewards, you're limited to AMex only, which doesn't really work with your other requirement of "daily card". Look at Velocity Escape and Qantas Discovery. They're your only choices.

            Basically these days, the market looks like this: Free; Universal Acceptance; Rewards. Pick two out of those three. You cannot get all three in one card (anymore).

    • Legoman on 08/02/2024 - 18:23

      1 x Citibank Rewards = 1 x FlyBuys and that has been the case for at least the last 3 years since I started the PayAll caper. No devaluing here yet at all.

  • Rakddon on 02/02/2024 - 00:53

    Let us know how you all go.

  • El cheepo on 02/02/2024 - 01:26

    No fees, free travel insurance and collecting points was nice while it lasted.

    What now…

  • wako on 02/02/2024 - 07:13

    Oh the email I didn't read… Damn

    Now I have… I really only kept this card as a back up don't care enough goodbye citibank

    • Legoman on 08/02/2024 - 18:32

      I really only kept this card as a back up don't care enough goodbye citibank NAB

      Fixed that for you

  • MELso on 02/02/2024 - 07:35
    +6

    If they come after my FFFL Premier card, I'll be firing off a complaint to ASIC (for breaches of section 12DB of the ASIC Act relating to making a false or misleading representation as to the price - the annual fee was to be $0 'for life'). Simply put, if NAB can get away with this, it makes similar promises for things to be 'for life' worthless.

    FWIW, here's some archived pages showing these representations:
    http://web.archive.org/web/20140928111549/http://www.citiban…
    http://web.archive.org/web/20141226233121/http://www.citiban…

    • Legoman on 08/02/2024 - 18:40

      I do wish you luck, however, nowhere on any of the documentation I've kept copies of does it ever say who or what's life is being referred to in the claim of "Free for life". I completely agree the natural assumption would be for the life of the customer or card holder, but you can rest assured the company had other intentions entirely such as the 'life' of the product or service being offered. Being an inanimate object with no sentience at all, one might try to argue it is ridiculous to claim 'life' for a piece of plastic and that therefore the text of the offer must have been either referring to the human being holding the card, or the human being employee of the company issuing the card for the customer holding the card, since these are the only two entities for which the term 'life' has any real meaning. That however is an argument for lawyers and solicitors to debate, not me. You could also argue the point that most chemists regard the 6 building block elements required for the existence of life as defined by those same chemists to be CHNOPS, or Carbon, Hydrogen, Nitrogen, Oxygen, Phosphorous and Sulphur. One could then extend this by quite easily proving the Citibank plastic cards do not contain all six of those elements and therefore the product as issued cannot be considered to be life form and therefore is not the subject of the 'Free for life' claim.

  • wikiwiki on 02/02/2024 - 09:47
    +2

    Complaint lodged via https://www.citibank.com.au/global_docs/kana/contactus_compl…

    Let's make sure they don't get away with this.

    • gigi2971 on 02/02/2024 - 10:27

      yeah also if you don't have a landline put a fake number in for it to work as it only has options for state area codes (03) and (04) etc

  • Dslrfirst on 02/02/2024 - 10:17

    No.

  • gigi2971 on 02/02/2024 - 10:42

    Be good to get the media involved is anyone has a contact or A Current Affair as its a break of contract.

  • jackofspade on 02/02/2024 - 11:06

    It's probably just a generic email sent to all cardholders without any consideration whether the cardholder is exempted from annual fee.

    • budgetful on 02/02/2024 - 11:15

      I do wonder if that's the case as the email stipulated 'The Fee will apply the next time your Annual Primary Cardholder Fee is due.', which previously didn't apply to me due to $0 fee for life. In saying that, Citi Rewards is currently $199 pa for new customers, I wonder if reducing it down to $149 was a 'goodwill' offer.

      • zaphy on 02/02/2024 - 20:21

        The email states down the bottom:

        Credit Fees and Charges Annual Primary Cardholder Fee:

        $149 on each anniversary of the date your Account was approved.

        • Maestrok on 02/02/2024 - 20:39

          mine says to be charged Dec 2024. Others any different?

          • TilacVIP on 03/02/2024 - 00:21

            @Maestrok: Mine mentions OCT 2024, but I was upgraded from the old Silver VISA card to the CitiRewards, but never paid any annual fee on the old VISA Silver.

  • bumperplates on 02/02/2024 - 14:53
    +1

    I received the below reply from Citi's complaint address:

    As outlined in your Credit Card Terms and Conditions provided to you
    when you first obtained your product and also available at
    citibank.com.au ( Section 11. Changes of
    https://www.citibank.com.au/global_docs/pdf/MCG15638_1118.pd… ), we may
    change the terms and conditions applicable to your account, including
    changing any condition, the APR and fees and charges.

    • gigi2971 on 02/02/2024 - 15:01
      +4

      Yeah why advertise it in bold free fees for life.How about Set for life 20k for 20 years so you win then oh sorry we will change conditions just a one off payment

    • MELso on 02/02/2024 - 15:54
      +7

      That's annoying. In that case, you'll need to fire off complaints to AFCA (regarding your own circumstances) and ASIC (regarding the false representation made that the $0 annual fee would apply 'for life', contravening section 12DG(1)(g) of the ASIC Act which prohibits making a false or misleading representation with respect to the price of financial services).

      Link to ASIC complaint form: https://asic.gov.au/about-asic/contact-us/reporting-miscondu…

  • bumperplates on 02/02/2024 - 17:19

    Worst case scenario, if I need to pay $159 then is this a good card still or should I look elsewhere?

    • Legoman on 08/02/2024 - 18:49

      No-one can answer your question because it depends entirely on how much benefit you are currently leeching from the card, which you haven't divulged. Some people are using the card to get free money and free FlyBuys points from it which far exceed the $149 annual fee in just one month. For those people, paying $149 to get $3,660 in bank interest+ points in one year, is obviously still a nett gain proposition. On the other hand, if you didn't bother setting up PayAll, don't use the free lounge passes, never took up any of the free gift card or balance transfer cheque-to-self offers and just use the card as any other generic card for day to day expenditure, then no, paying $149 annual fee for minimal monetary benefit is not worth it.

  • kiitos on 02/02/2024 - 18:11
    +2

    Dann, so this is the Signature card that I applied for all those years ago and was knocked back? Time flies!

    • bbinc on 03/02/2024 - 09:40

      Me Too

  • captbollocks on 03/02/2024 - 15:15
    +2

    This feels like Homer Simpson getting kicked out of the all-you-can-eat seafood restaurant.

  • USER DC on 03/02/2024 - 15:22
    +1

    they waived $50 for me, for a $100 annual fee card, so i thought its okay to keep it, but again they dont give me points on the citi clear CC for spending only extra time for spending, plus there occasional other monthly offers.

    Still I think i'd keep it for now, too tired of changing CC providers

  • gigi2971 on 05/02/2024 - 18:49
    +1

    Any updates from complaint submissions?

  • Peck on 07/02/2024 - 13:01

    Very disappointing.
    I haven't received the email, but I was only using the rewards aspect of the card.
    I hate uncertainty, and so I am going to jump ship.
    I am considering replacing it with Coles No Annual Fee (Ever???) Mastercard (Rewards of Flybuys worth 0.25% of purchase value) with 20,000 FB sign up bonus. Plus the HSBC 2% Rebate Global Visa Debit Card for PayWave transactions of $100 or less.

    • Legoman on 08/02/2024 - 18:56
      +1

      Both Citibank and Coles cards are issued by NAB now, so you're jumping from one NAB card to another NAB card, essentially. So if you believe Citibank have no morals for changing the rules on you without consultation, you shouldn't expect different treatment from Coles. It's getting really hard to avoid NAB these days actually. NAB is the underwriting issuer of credit cards for Virgin Money, Coles, Qantas Money, BOQ, IMB, Kogan, NAB, Suncorp, Ciitbank and even a PayPal credit card as well.

  • gigi2971 on 08/02/2024 - 15:41
    +21

    I had a phone call and has been rectified and no more fees. They changed there tune.

    Dear Ryan,

    I refer to your complaint registered with the Australian Financial Complaints Authority (AFCA) – case reference 1060004.

    Thank you for giving me the opportunity to discuss your experience with us.

    I understand your concern relates to a notification letter that you received advising that the annual fee on your Citi Rewards credit card will increase to $149.

    I have now completed a full investigation into the experience you have had with us which I’ve set out below

    Upon checking your account, I can confirm that you are eligible for $0 annual fee on your Citi Rewards Card. Therefore, your annual fee will not be changed to $149 on your next anniversary month and will remain $0.

    • Peck on 08/02/2024 - 19:40

      Was that in an email? Dammit, I have gone through the hassle of changing direct debits!

      • gigi2971 on 08/02/2024 - 19:46
        +2

        They rang me first after complaining to AFCA and resolved it that way, maybe its a case by case basis you have to work hard but worth the effort

    • spiltmilk on 08/02/2024 - 21:07

      Thanks for sharing.

      If you don’t mind me asking, was there something specific you called out, was it references to the ASIC act?

    • automated on 08/02/2024 - 21:47

      Well done, I've just submitted a complaint with AFCA, I'll see how I go.

      • automated on 13/02/2024 - 15:24

        Citibank have retracted the fee.

        • Peck on 13/02/2024 - 17:25

          Were they actually going to charge you the fee, or was it all a misunderstanding?

    • Rakddon on 09/02/2024 - 00:02

      Did you go straight to AFCA or Citibank first?

      • Legoman on 09/02/2024 - 10:19
        +1

        You have to go to Citibank first. A pre-requisite of an AFCA complaint is that you get a complaint reference from the institution you are complaining about in the first place. You have to give the institution the opportunity to resolve your complaint first before involving AFCA

        • t0087669 on 09/02/2024 - 11:57

          hello,

          what are the difference between ASIC and AFCA? which one do I make the complaint to?
          https://asic.gov.au/about-asic/contact-us/reporting-miscondu…
          or
          https://www.afca.org.au/make-a-complaint

          thank you

          • Legoman on 09/02/2024 - 12:37

            @t0087669: AFCA. Do not go to ASIC. Your complaint has nothing to do with what ASIC deals with. You are several rungs below what ASIC deals with.

            • MELso on 09/02/2024 - 12:46

              @Legoman: Actually, misconduct in the financial services sector (like false or misleading representations) is exactly what ASIC deals with, but they don't handle complaints on an individual level.

              So you need to complain to both: AFCA for your own circumstances, and ASIC for the broader issue of NAB's misconduct.

              • Legoman on 09/02/2024 - 13:18

                @MELso: If you want to go down the road of complaining about false advertising, then your first port of call will be whatever equivalent of The Office of Fair Trading is in your particular state. If you go straight to ASIC, your complaint will either be filed straight into the rubbish bin and ignored, or it will be kicked back to Fair Trading to deal with, because ASIC does not deal with such trivial matters as a complaint about a $149 annual fee charge. If it was $149,000 and there was insider trading on the ASX involved, then perhaps ASIC might look at it, otherwise no.

  • Ryk on 08/02/2024 - 18:26
    +1

    Annual fees for credit cards specifically, and bank fees more generally, are not worth it.

  • gigi2971 on 09/02/2024 - 05:37
    +6

    With the help of me MELso on this forum i used reference “for breaches of section 12DB of the ASIC Act relating to making a false or misleading representation as to the price - the annual fee was to be $0 'for life“ after initially complaining to Citibank via secure email after logon, used the AFCA. Link to lodge my complaint. But my first email to Citibank with no mention of this clause all they said is, sorry sir is as per terms and conditions. The above reading changed there tune.

    • akeno on 09/02/2024 - 11:03

      Thanks Melso and Gigi2971 for the insights. I just got official secure message from citi within 24 hours confirming my card will remain as zero annual fee after their review. They don't want me to raise complaint further.

  • t0087669 on 09/02/2024 - 13:35
    +7

    After submitted the complaint with Citi, this is the reply, they have backtracked with the fee now:

    As general information, upon further review of all Citi Rewards credit
    card accounts, it has been identified that some customers with a certain
    fee code on file and whose accounts were acquired
    had a "No Annual Fee Free for Life (NAFFL) promotion are not impacted by
    this change.

    The annual fees of these account shall continue to be $0.

    We apologise for any confusion/oversight and inconvenience this may have
    caused.

    • mickmac on 09/02/2024 - 13:40
      +1

      Lol. Huge backtrack by them. The battlers have a win against the behemoth.

      So essentially the original email is null and void.

  • Rakddon on 09/02/2024 - 15:26

    Can anyone share what they sent to Citibank via secure mail?

  • indomatic on 11/02/2024 - 00:28
    +5

    I was surprised to get a call from them this afternoon (Saturday). I put a complaint through their website form. I can't remember exactly what I wrote and you don't get a copy but it very simply said I was not happy with the change to the annual cardholder fee as my card was meant to be fee free for life. If this wasn't honoured I would complain to AFCA.

    They instantly backtracked on the whole thing. It seems you don't need any proof as the person mentioned some code that was on the file which cleared it all up. I asked if they could confirm that in writing to my email. The message is a little over the top but I've copied it below:

    Dear xxxx

    We refer to your complaint with reference number 090220241311502326 in relation to a notification letter that you received advising that the annual fee on your Citi Rewards credit card will increase to $149.

    Thank you for giving us the opportunity to discuss this matter with you earlier.

    We have now completed a full investigation into the experience you have had with us which I’ve set out below:

    Upon checking your account, we can confirm that you are eligible for $0 annual fee on your Citi Rewards Card. Therefore, your annual fee will not be changed to $149 on your next anniversary month and will remain $0.

    We sincerely apologise for any stress, inconvenience or confusion caused and regret that we couldn’t resolve this matter sooner.

    Please be assured that your experience with us is our top priority and as a result of your concerns raised, we have provided feedback to the relevant department and staff members involved.

    We hope that this has satisfied your concerns however if you are not satisfied with the actions taken then you can contact our internal dispute resolution team via email on: [email protected].

    Alternatively, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA) who can be contacted via the following methods:

    Online: www.afca.org.au
    Email: [email protected]
    Phone: 1800 931 678 (free call)
    Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

    Time limits may apply to complain to AFCA so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

    If there is anything else that we can assist you with please do not hesitate to contact us on 13 24 84.

    • Rakddon on 11/02/2024 - 16:58

      Thanks @indomatic, this will help more people here :)
      I've just submitted my complaint.

    • budgetful on 15/02/2024 - 16:29

      I received a very similar email (below), it only mentions no change to annual fee on 'next anniversary month'. Wonder if we have to submit annual complaint/case going forward.

      Dear XXXXX,

      I refer to your complaint registered with the Australian Financial Complaints Authority (AFCA) – case reference number 10XXXX1.

      By way of introduction, my name is XXXXX, case manager assigned to your AFCA complaint.

      I understand your concern relates to the notification you have received pertaining to the increase with the Annual Fee (AF) of your Citi Rewards credit card account.

      Upon review, I confirm that you have availed of the promotion for a No Annual Fee Free for Life (NAFFL) Rewards credit card. Please note that you are eligible for the $0 annual fee on your Citi Rewards Card. Therefore, your annual fee will not be changed to $149 on your next anniversary month and will remain $0. We apologise for any inconvenience caused.

      Should you have any additional concerns or wish to discuss this matter further, please contact me on my number below.

      • t0087669 on 18/02/2024 - 20:46

        "will remain $0"

  • Maestrok on 11/02/2024 - 10:11
    +3

    Now lets see if they notify everyone without every one of us having to raise individual complaints

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