This was posted 3 months 12 days ago, and might be an out-dated deal.

Related
  • expired

Join Exetel nbn FTTP or HFC 500/50 & Stay 3 Months for $140 Cashback (for New Exetel Customers) 12pm-8pm @ Shopback AU

931
Join Exetel nbn FTTP or HFC 500/50 & Stay 3 Months for $140 Cashback (for New Exetel Customers) 12pm-8pm @ Shopback AU
Go to Deal
thanks9527 on 28/07/2025 - 08:25 shopback.com.au (2327 clicks)
Last edited 28/07/2025 - 15:50 by 2 other users

note: currently upsized to $85 instead of $140

note: the deal is live only between 12pm-8pm AEST

What a good deal by staking

https://www.ozbargain.com.au/node/913142

Thanks @simplerack to originally introduce the TCB offer at Exetel nbn FTTP or HFC 500/50: $100 Cashback (for New Exetel Customers) @ TopCashback AU. https://www.ozbargain.com.au/node/913373

I have been looking to move to Execel as the internet change would be quite smooth from Origin Boardband by providing AVC number on the invoice.

Cashback timeline
Purchase

Tracked in

2 days

Confirmed in

130 days

Terms and exclusions
You won't get Cashback on:

Mobile, Fibre and Business plans
Transactions coming from Sri Lanka (call center)
Transactions coming from agent
Fees · Taxes · Service charges
Any exceptions will be at the store's discretion.

Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.

Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.
Exetel terms and conditions

Users must remain with the brand for a minimum term period of 3 months to be eligible for Cashback

ShopBack AU Referrals

Referral: random (4064)

$30 for referrer ($40 for a limited time), $20 for referee after referee qualifies (minimum $50 spend via ShopBack in 180 days and received at least one "Confirmed" cashback).

Qualifying requirements for referee: 1. Made a minimum $20 online purchase (below exclusions apply), 2. Received a minimum $10 confirmed cashback online, 3. Added banking details to account.

Users will need to fulfil the referral criteria within 180 days from referee's sign-up date to unlock cashback. See all terms

Internet Broadband Cashback FTTP HFC nbn

Related Stores

ShopBack AU
ShopBack AU
Third-Party
Exetel
Exetel

closed Comments

Search through all the comments in this post.
          • Rochie on 28/07/2025 - 21:03

            @buckethat: I've churned ISP like 4 times in the past 12 months and never once needed logins. I am on FTTP though if that makes a difference.

            • buckethat on 28/07/2025 - 21:04

              @Rochie: Really? I thought you usually gotta put in new credentials into the router, yeah I’m on FTTP too but haven’t churned for ages.

              Speaking of - looks like my service is active now.

  • Flakuciernie63 on 28/07/2025 - 21:10

    Mine is active,but it's not !!!FTTP ,switched from southernphone
    Advise please

    • buckethat on 28/07/2025 - 21:12
      +1

      Might need to restart your router. I’m not home atm but looks like my router still isn’t connect to the internet, probably gonna have to restart it when I get home. Try that

      Also check your email and see what port on the NTD they used, might be different to your old ISP.

  • Flakuciernie63 on 28/07/2025 - 21:15

    Are they dynamic IP or PPPoE?

    • Twix on 28/07/2025 - 21:31
      +1

      IPoE (Dynamic IP).

      • Flakuciernie63 on 28/07/2025 - 21:39

        Ok,so mine connected not working WTF
        Reset nbn box ,restarted mesh network,bit lost ATM

        • Twix on 28/07/2025 - 21:43

          Dynamic IP is all you need and maybe change to another UNI-D port on the nbn NTD box.

          • buckethat on 28/07/2025 - 22:06

            @Twix: Hmm haven’t been able to get mine to work.

            I switched from More Telecom which uses PPPoE so I had to change that to Dynamic IP on the router (Deco) but it still won’t connect…

            Any idea?

            • Twix on 28/07/2025 - 22:09

              @buckethat: Reboot the Deco. Did Exetel say to use another UNI-D port?

              • Flakuciernie63 on 28/07/2025 - 22:17

                @Twix: Yes ,they advised to use uni 1 ,which was used previously,that's the only flashing when ethernet cable connected(orange)

                • Twix on 28/07/2025 - 22:21

                  @Flakuciernie63: You should be good to go. Maybe there is a hold up on Exetel's end.

                  • buckethat on 28/07/2025 - 22:23

                    @Twix: Yeah I reckon there’s an issue on their end. Mines provisioned for port 1 too - which is also the only one that works.

                    Honestly not a great impression, never had this much issues with connecting to a new ISP since ADSL days

                    • Twix on 28/07/2025 - 22:26

                      @buckethat: There maybe a backlog. It usually only takes about 30 minutes.

            • Mr Wombat on 28/07/2025 - 22:26

              @buckethat: I've got the Deco M5. After hitting the reset pin and reset up my mesh, everything worked perfectly. Remember to name your network the same so you dont have to reconnect everything.

              • Mr Wombat on 28/07/2025 - 22:28

                @Mr Wombat: Rebooting the mesh did not work. You actually need to hard reset to get the flashing blue light and then use deco app to reconfigure the mesh.

                • buckethat on 28/07/2025 - 22:50
                  +1

                  @Mr Wombat: Appreciate that mate - followed what you said, pressed the reset button, lights turned blue, followed the setup process, Dynamic IP, same Network name and pw.

                  No dice - still blinking red after the initial setup was done. Restarted both the NTD and Deco multiple times lol.

                  Appreciate it tho

                  • Flakuciernie63 on 28/07/2025 - 23:10

                    @buckethat: I am in similar trouble

                    • buckethat on 28/07/2025 - 23:19
                      +1

                      @Flakuciernie63: I did the Exray thing on the app and sure enough, there’s an issue.

                      Looks like it’s on their end. Hopefully it sorts itself out by tomorrow morning.

                      I reckon give them a call tomorrow morning if it still doesn’t work.

  • WorkingLowJam on 28/07/2025 - 23:21

    Kicking myself for missing this this, literally had a calendar reminder to move to Exetel from Spintel this evening …. Oh well, just signed up using TopCashback offer instead.

  • yayo321 on 29/07/2025 - 01:14

    Order submitted at 7.54p.m and no activation yet

  • unhuman on 29/07/2025 - 09:06

    Activated but no internet lol.

    • Flakuciernie63 on 29/07/2025 - 09:14

      Me too

    • buckethat on 29/07/2025 - 09:21
      +1

      Yup. Activated at 8:50 last night and still no internet.

      Support called while I was driving to work so couldn’t trouble shoot.. they said everything is fine on their end.

      • Flakuciernie63 on 29/07/2025 - 09:28

        I will try Connect laptop direct to NBN box
        Will C

        • buckethat on 29/07/2025 - 09:36

          Yeah tried that too and didn’t connect to internet either

      • unhuman on 29/07/2025 - 12:11

        Instead of connecting to wan port on modem, if you have a laptop with Ethernet, just connect and see if you have internet on your laptop. If you do, then you will need a new modem ( not attached to manufacturers).
        I didn’t have a laptop with Ethernet, so I connected directly to tv from the wall. And TV had internet access.
        So either you need to completely flash your router ( if it’s from other isp) , or just get a new router.

        • buckethat on 29/07/2025 - 12:57
          +1

          Definitely not the router, it’s a fairly new TP Link Deco BE63. It was working fine on More Telecom last night before I made the switch.

          I did plug in Ethernet into a laptop and no internet there either, so it must be something on their end.

          Is yours working now?

          • Flakuciernie63 on 29/07/2025 - 13:23

            @buckethat: Me too
            Just talk to them ,escalated to NBN
            Can I switch back to old provider,and get my money back from exetel
            Is there any cooling off period?

          • unhuman on 29/07/2025 - 15:17

            @buckethat: It’s the router. If you know how to flash it, it will work. I used two of my old ISP router and it didn’t work. When I got a new router, it worked without them doing anything. It’s the configuration. I had spintel working on both of my old router but not on exetel.

            • buckethat on 29/07/2025 - 17:42

              @unhuman: Alright finally got it sorted - they had to reset the UNI-D1 port.

              After they did that, it worked right away while I was on the phone with them.

              To their credit - the support team was great. After requesting a call on their chatbot, they called me within like 30s.

              • unhuman on 29/07/2025 - 18:58

                @buckethat: So they reset uni d1 port remotely?

                • buckethat on 29/07/2025 - 19:01

                  @unhuman: Yeah - they also said thats really the only thing they can do.

                  Other than that they would just help you try and troubleshoot through setting up your router.

            • Chazwazza on 29/07/2025 - 20:55

              @unhuman: Not the router for me. Tried a brand new one out of the box. Exetel tried more troubleshooting today, but no luck. They've reopened their ticket with NBN. I'm still just waiting with no internet.

              • unhuman on 29/07/2025 - 23:08

                @Chazwazza: Which router did you get? Can you try reset and run start up wizard? See if it works. I really don’t understand how it does not work when we had no issues on previous isp

                • Chazwazza on 31/07/2025 - 19:40

                  @unhuman: TP-Link AX12.

                  Update today is that the internet light on my router is now green, but still no internet. I connected direct to the NBN box and still not internet, despite all equipment showing green lights now. Will contact support again and ask them to reset the port, again.

  • ddxsamx on 29/07/2025 - 09:33

    Thought i'd share my experience on porting 2 plans over

    1. Order time 2:48pm
      Active 3:02pm
      Shopback tracked: 3:05pm

    2. Order time: 5:12pm
      Active 5:25pm
      Shopback tracked: 6:05pm

    Overall pretty stable connection and speeds at 540/48 mbps on Ethernet… now to resist the urge to upgrade mesh because is 300mbps on wifi really enough. /s

  • Xreo on 29/07/2025 - 09:57

    I’d like to share my experience here as well. I had the same issue as some of us:
    I was active yesterday but didn’t have internet until I spoke to an Exetel agent this morning. They explained that NBN hadn’t provided them with the new AVC ID, which is why I didn’t have internet. They said they would only credit me $1 for the internet I didn’t have yesterday, and nothing else.

  • Rochie on 29/07/2025 - 10:19

    Mine is now working fine. I requested my service around 7:40 pm and it was connected around 8:30 pm. My modem wasn't connecting though, and had issues but I couldn't contact support last night so had to wait until this morning. I got onto support, and just said other issues to the AI chat until it connected me to a real person. That person just reset my nbn port and I just had to switch my nbn box(FTTP) off and on and voila.

    Hope this helps someone else if they are having the same issues.

    • buckethat on 29/07/2025 - 11:36

      Yeah they gave me a call this morning to say they reset the port.

      Hopefully when I get home to reset today, it’ll just work. Bit of a headache.

      • Chazwazza on 31/07/2025 - 19:43

        Is it working now?

        • buckethat on 31/07/2025 - 22:54

          Yeah mine's working now.

          Tuesday evening - I assume you set your router to Dynamic IP right - while setting it up?

          • Chazwazza on 01/08/2025 - 10:09

            @buckethat: Yeah, been through all of the tech support steps so many times now. They are escalating with NBN again and say that someone from NBN may need to come to my house. Seems ridiculous when every other ISP connects with no issues.

  • homersyd on 29/07/2025 - 14:49

    Anyone know why I signed up and switched over smoothly, but my internet is only tested to be 100mbps down and 40mbps up?

    EDIT: For anyone else having the same issue, I think I worked it out…the cable that connects to the NBN box needs to be CAT5e or CAT6 (mine is only CAT5 - by looking at the printing on the cable)…

  • buckethat on 29/07/2025 - 17:44
    +1

    If anyone is still having issues with theirs

    • Get the app
    • Talk to their chat bot, ask to connect to an agent, tell the bot your internet is not working
    • Request a call back
    • Tell them to reset the port on the NTD
    • Turn off NTD
    • Reset your router (hard reset - going through the setup again - make sure its configured as Dynamic IP)

    Speedtested 518/46 - so pretty good, was a bit of a headache to get there but.. got there. Cashback still hasnt tracked though so..

    • Chazwazza on 29/07/2025 - 20:52
      +1

      Thanks so much for posting this solution. I followed the steps and unfortunately Exetel still couldn't get it to work. They've reopened their ticket with NBN, so still just waiting with no internet.

  • Butterveggietoast on 31/07/2025 - 11:22

    For anyone that tried to get superloop 30 day period waived, I called today and the person I spoke to did it quickly with no issue :).

  • bc33 on 31/07/2025 - 13:25
    +3

    Should check the comments here earlier.

    I switched from More (which use PPPoE) to Exetel, but did not realize Exetel use iPoe (Dynamic IP).
    Saw the 4 lights on the HFC NTD are all constant On for 2 days… but Asus router shows no internet (check from the App)
    Finally I login the web interface of Asus router, and its shows invalid username/password. Then I reckon the issue is either user account or connection method. Once I changed from PPPoE to Automatic IP, it works….

    First speedtest last night (around 9:45pm) with wired connection: 544Mbps download, 47.4 Mbps upload

Login or Join to leave a comment
Login Join