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Snowgum Free $20 Gift Card (No Minimum Spend) [In Store Only - Online Expired]

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Snowgum Free $20 Gift Card (No Minimum Spend) [In Store Only - Online Expired]
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spal on 04/03/2013 - 13:18 ffx.libraryedition.com.au (10133 clicks)
Last edited 15/03/2013 - 21:07 by 2 other users
Age313

Free $20 Gift card of Snowgum for joining Snowgum Club membership. This is advertised in TheAge today.

Voucher code for online redemption.

Voucher

" Due to the voucher offer being posted on coupon websites thus overwhelming our online store with responses, we are unable to offer the redemption online.

We apologise to genuine readers of The Age. If you are a reader of The Age and you are unable to take your coupon into a store, join the Snowgum Club online and mail your Age coupon to us at Snowgum The Age, PO Box 1343 Clayton South, Vic, 3169 along with your membership number and email address, and we will email you a voucher to use online. "

Sports & Outdoors Gift Card

Related Stores

Snowgum Australia
Snowgum Australia
libraryedition.com.au
libraryedition.com.au

closed Comments

  • catmao on 04/03/2013 - 21:29

    big thanks. put in the code and everything was fine except - didnt see invoice amount being offset/paid. anyone has the same issue?

  • tikei on 04/03/2013 - 21:53

    I was slow by a minute. Added a $10 lock but by the time I click checkout they had taken it off. Only crappy things left… got a bra stash thingy which I'll have to modify to make it a neck pouch. (looks like they've even taken off the bra thing now)

    • YadaYadaYada on 04/03/2013 - 21:55

      I had the lock and the beanie in my cart and now it keeps crashing when I try to checkout (I suppose it's because they took the stock off the site or it sold out). Bummer.

      • tikei on 04/03/2013 - 21:58

        Yeah I used a different browser after that. U can delete cookies to make it work. Not that they have anything good left.

  • Splashtash on 04/03/2013 - 21:57
    +1

    all the items are gone,,,,i thought iwould wait considering how slow the website was loading but now nothing is under $20 ~~ i remember putting things in my basket only to be later seen with an error or redirected to main screen coz products was sold out ~~

    • tdw on 04/03/2013 - 22:15

      i feel your pain. i didn't end up getting anything. still a + vote from me though

    • tikei on 04/03/2013 - 22:21
      +4

      You can still get scout things… the badges look quite nice actually. http://www.snowgum.com.au/shop/category/40/award-gift-items
      Pin it on you always as a constant reminder never to wait when you see a ozb deal.

  • [Deactivated] on 04/03/2013 - 22:07

    Another website is fully OZBARGAINED!!

    • ash2000 on 04/03/2013 - 22:19
      +1

      They removed most of their sub $20 merchandise from the site, I don't think it was sold out.

      • tdw on 04/03/2013 - 22:26

        we can't know for sure..they don't show stock levels of each item.

      • [Deactivated] on 04/03/2013 - 22:38
        +1

        Go to the snowgum the age page again.
        Should be like this

        • davidl2 on 05/03/2013 - 12:05

          on that page it says:

          Due to the voucher offer being posted on coupon websites thus overwhelming our online store with responses, we are unable to offer the redemption online.

          We apologise to genuine readers of The Age. If you are a reader of The Age and you are unable to take your coupon into a store, join the Snowgum Club online and mail your Age coupon to us at Snowgum The Age, PO Box 1343 Clayton South, Vic, 3169 along with your membership number and email address, and we will email you a voucher to use online.

  • easternculture on 04/03/2013 - 22:28

    Reminds me of what happened to The Iconic way back in June

    Probably they didnt expect this to be posted to ozbargain

    Now they know where to find "THE PROFESSIONALS"

  • frostee on 04/03/2013 - 22:30
    +1

    Got my order in this afternoon luckily. Told my GF to get some stuff too just now, all we got was a Scouts scarf and two badges haha. Better than nothing! I got some matches, an eating utensil and a bottle of washing stuff.

  • c64 on 04/03/2013 - 22:36
    +1

    so what are they going to do for the rest of the month? the promotion ends on 17 march.

    • [Deactivated] on 04/03/2013 - 22:41

      Go into stores and get items from there. Or patiently wait for our items to come.

  • jdogg on 04/03/2013 - 23:50

    there is nothing in the store below $30!??

  • jasonc74 on 04/03/2013 - 23:53

    I presume you need the original voucher to claim in store?
    No Age in Perth… :(

    Looks like you can Print the voucher and redeem in-store. :)

    • nubzy on 05/03/2013 - 00:04

      yeah was wondering same thing, but it does look like you are encouraged to print the voucher from the website

  • IgnitionS15 on 05/03/2013 - 02:13

    Haha there is nothin left to buy on the site

    • tdw on 05/03/2013 - 02:16

      we bought the whole store!! \o/

  • DEvok on 05/03/2013 - 05:00

    Suburb is always Melbourne!! Can't change to sydney! I bet everyone who has placed an order is from Melbourne!!!

    • lusicul on 05/03/2013 - 10:33
      +9

      Wow, I am speechless. DO you ever feel bad for those people who missed out?

    • rjblakel on 05/03/2013 - 11:52
      +4

      Man, that's just douche-y.

    • YLC on 05/03/2013 - 14:06
      +5

      Too bad that I can't negged you for more than once.

  • runamuck on 05/03/2013 - 10:27
    +13

    Its people like you c398770 that have to ruin it for everyone. Made 9 orders on one address, that's just greedy. Give others a chance to order.

    • lousy on 05/03/2013 - 13:50
      +5

      and to be greedy enough to then call up about the one that had to be paid for…

  • ash2000 on 05/03/2013 - 10:42

    Oh dear……

    You ozbargain people are terrible!

    " Due to the voucher offer being posted on coupon websites thus overwhelming our online store with responses, we are unable to offer the redemption online.

    We apologise to genuine readers of The Age. If you are a reader of The Age and you are unable to take your coupon into a store, join the Snowgum Club online and mail your Age coupon to us at Snowgum The Age, PO Box 1343 Clayton South, Vic, 3169 along with your membership number and email address, and we will email you a voucher to use online. "

    • TheAviator on 05/03/2013 - 11:45
      +11

      wouldn't it be funny if they email these people a non-unique code and someone just posts it up on OzBargain again :P

    • dorothi_toto on 06/03/2013 - 19:12
      +1

      what about Age Online readers who aren't geographic specific?

  • nubzy on 05/03/2013 - 10:47
    +1

    so they are going to cancel all our orders!? or is this just for people who want to get the offer now. I hope that they will honour those that have already ordered, I wasted an hour of my time trying to sign up to their website.

    • ash2000 on 05/03/2013 - 10:52

      Lets hope not……I'm guessing it would be for orders going forward.

  • Yanoflies on 05/03/2013 - 10:51

    I'm unaffected right? Bought a bottle (500mL stainless steel flask) w/o coupon.

    • ironworthy on 05/03/2013 - 11:51

      did you manage to fix up your mishap from yesterday?

      • Yanoflies on 05/03/2013 - 11:54

        Nope, called and they said they will call back.

    • lousy on 05/03/2013 - 13:51

      was considering buying that, looked pretty cool but was removed from site later on

  • Associatedmeljane021 @ Snowgum Australia on 05/03/2013 - 12:19
    +12

    Hi Ozbargainers,

    As per the terms and conditions on this voucher “one gift card per customer per household, must be a club member to redeem”, the first valid order that was placed by each customer/household will be fulfilled.

    All additional orders per club membership, multiple orders per household or multiple club memberships per customer/household will be cancelled.

    Please allow 10 working days for these orders to be delivered.

    Thanks
    Snowgum

    • nubzy on 05/03/2013 - 12:33

      so only one voucher for entire household??

      • Associatedmeljane021 @ Snowgum Australia on 05/03/2013 - 12:40
        +2

        That is correct, one voucher per household.

        • babiguling on 05/03/2013 - 13:21

          Hi rep, I ordered mine and asked to be sent to my office address, so If my other colleagues also ordered and delivered to same office address, then all orders to the same address will also be cancelled even though it's ordered by different person and membership club number?
          Please define "household" :D

          Thank you for your attention, time & kindness

        • Associatedmeljane021 @ Snowgum Australia on 05/03/2013 - 13:54

          Hi zsa82, if you send me your office address (we will confirm it is an office) then we will make sure they are sent. E-mail to [email protected] attention Melissa. Thanks

        • arcticmonkey on 05/03/2013 - 14:08

          Hi Melissa,

          I called earlier today as due to the database errors and website issues, my voucher was not applied to my order. The lady answering the phone told me I would not be charged the $20 and I would be called back when the Customer Service team returned from a meeting. I have only placed one order for the household.

          Could you please confirm this is being actioned? It happened to at least one other reader in this thread.

        • arcticmonkey on 11/03/2013 - 14:51

          Would just like to confirm that SG were nice enough to credit my card back the $20 after a few emails. Thanks guys! Hopefully the product is good.

    • spal on 05/03/2013 - 13:23
      +2

      Hi meljana021

      Thank you for taking time to clarify. I am sorry that I caused a melt down of the offer.

      Could you please clarify if this offer is available to existing members too. I am a snowgum member for some years now and I am also a TheAge subscriber. BTW I too missed out as I was at work.

      • Associatedmeljane021 @ Snowgum Australia on 05/03/2013 - 13:56
        +2

        Hi Spal, if you are already a Club member you can call customer service on 1800 811 312 and place an order over the phone. You will need your club member number and they will check that there hasnt already been a voucher used. Thanks

    • Sweet3st on 07/03/2013 - 14:38
      -3

      I live in an apartment building (85+ apartments). I placed an order, but also alerted a couple of neighbours. I don't think I included my apartment no for privacy/ identity theft reasons. I know I placed the first order, so thought I would be OK, but one of my neighbours has now received their order (part only) from you. I haven't heard anything. Should I contact customer service, or just wait?

      • Sweet3st on 08/03/2013 - 22:43

        Not sure why the negs, a simple question for the rep. I haven't been on OzBargain long, but if a deal is worth sharing here why wouldn't you share it with friends? I guess my order is on its way, they must just be flat out.

    • voteoften on 10/03/2013 - 15:05

      melijane021, how did you hear about OzB? How did you know to come here?

  • sphere on 05/03/2013 - 12:47
    +2

    Unconditional, but with conditions ;)

  • nubzy on 05/03/2013 - 12:48
    -2

    didnt remember seeing one gift per household thought it was per person

    • Associatedmeljane021 @ Snowgum Australia on 05/03/2013 - 12:50
      +6

      Clearly stated on both the website and in the ad in The Age.

      • ash2000 on 05/03/2013 - 12:56
        +14

        One voucher per household is more than fair, otherwise you get tossers like person above who gloats about using 9 vouchers to one household address.

        • nubzy on 05/03/2013 - 13:02
          -5

          yes agree that was overboard but there were a few people in my house that wanted to sign up and use it in store as well, ah well cant complain still get a freebie :)

  • rayray78 on 05/03/2013 - 15:13
    +1

    i just came back from a store with the voucher and it worked fine. So if we take the orig voucher from the age into the store im sure it will work. btw in store has better bargains!

    • zhiqin on 11/03/2013 - 22:01

      Yes, no problem at all with an original voucher. Anyone is successful with a copy in the store? My sister printed it out from her Ipad as she subscribes digitally, but she is scared to claim it because she does not want to be red faced from refusal.

    • unity1 on 05/03/2013 - 20:42
      +1

      The REP quoted a phone number earlier 1800 811 312. Give them a call and sort it out.

  • Rupture on 07/03/2013 - 21:30
    +2

    Anyone got a .jpg of the voucher? It's been taken down on the site.

  • HereYeeHereYee on 11/03/2013 - 19:23

    Have to admit, the ToS on household limit should be posted in the description but thats not the fault of the website but more with the OP. This would probably slow down those who just thought it was a coupon for unlimited household people.

    Still haven't received my beanie tho :( … and winter is coming.

    • arend on 12/03/2013 - 09:02

      We're not in Westeros so it shouldn't last too long….

  • ironworthy on 13/03/2013 - 12:53
    +1

    Anyone still waiting for their item to arrive?

    • eleana on 13/03/2013 - 13:01

      Haven't received my order yet.

    • nubzy on 13/03/2013 - 13:23

      yes still waiting

    • chadiwrx on 13/03/2013 - 17:45

      Still waiting here too.

  • nifty1 on 13/03/2013 - 18:12
    +1

    Used my coupon in store today. The $20 got me the multi too plus this large travel towel.

    http://www.snowgum.com.au/shop/product/63133/beach-travel-to…

  • cooni on 14/03/2013 - 13:52
    +2

    Got shipping notification today

    • Chongy288 on 14/03/2013 - 16:53

      I will be waiting out now, thanks!

  • nubzy on 18/03/2013 - 12:41
    +5

    My order stuck on 'payment accepted' when is it going to ship snowgum??

    • Macgyver on 19/03/2013 - 22:35

      Same with me.

  • first in line on 18/03/2013 - 17:27

    Received my water bottle today!

  • sulmar on 19/03/2013 - 16:48
    +1

    These guys are a joke. One of my orders from other voucher got cancelled and this one is just on 'payment accepted'

    Junk.

  • easternculture on 20/03/2013 - 14:54
    +1

    I don't think they realise how popular Ozbargain is and by doing this stunt of theirs, they have reduced their customer base quite significantly Australia wide

    Reference: http://ozbargain.com.au.hypestat.com/

    • arcticmonkey on 21/03/2013 - 18:47

      From that site: ozbargain.com.au should earn about $231.86/day from advertising revenue.

      Using the money from this site to buy bargains = a true OzBargainer!

  • runamuck on 20/03/2013 - 15:13
    +4

    Anyone that used the same voucher more than once per address deserved to have all their orders canceled. But if you did the right thing and only used it once per address and they still canceled it, I think we may be able to take it up with Fair Trading for misleading us. They clearly advertised it as one per address and we can either order it online or bring voucher to store to redeem. There is no terms and conditions in the advertisement that we must keep the voucher for verification to be able to buy online. Clearly they are not honouring what they advertised. Excuses such as no stock is not good enough. If no stock, why are we still able to order it online? They should take the item down from the website. They can also give us the opportunity to buy something else online instead of cancelling the entire order and that is it.

    • HereYeeHereYee on 24/03/2013 - 10:41

      Yep exactly. I only ordered ONE item and it's to ONE address, no emails and nothing to confirm. I can only imagine the same generic reply I would be getting from SnowGum what others received that it has been cancelled, no point in wasting my time emailing them.

      Just gonna remove my + vote.

  • cooni on 20/03/2013 - 15:23

    Received my $0.11 water bottle.
    Other $0.00 orders were cancelled.

  • nubzy on 20/03/2013 - 16:10

    Cooni did you get a shipment email or did it just turn up?

  • nubzy on 20/03/2013 - 17:43

    I sent them an email yesterday asking why its stuck on payment accepted, no response.

    not happy with snowgum not really inspiring me to buy from them…

  • Associatedmeljane021 @ Snowgum Australia on 21/03/2013 - 11:55
    -4

    Hi Ozbargainers,

    Some of you have been asking questions about your orders placed on our online store with the Age voucher code. I will try to answer the questions below. But if you still have questions please feel free to respond to this post so everyone can see the answer or if it is about your personal order please call us on 1800 811 312 or email us [email protected].

    Orders placed on the 4th of March
    We received a much larger than expected response on our online store and we are still working to get all these orders processed, there are over 2/3 of the orders placed that were placed multiple times or outside the terms and conditions of the offer. Unfortunately this has made the sorting process much slower than expected and the people that followed the terms and conditions are now waiting longer than expected for their products to arrive.

    As per the terms and conditions on this voucher “one gift card per customer per household, must be a club member to redeem”, the first valid order that was placed by each customer/household will be fulfilled.
    All additional orders per club membership, multiple orders per household or multiple club memberships per customer/household will be cancelled.

    As of today, all orders placed that were invalid and had an extra payment made via credit card have had the extra payment value refunded to the nominated credit card.

    Orders placed with the second pin number
    Orders placed with the second pin number will not be accepted as the voucher was no longer available for use online at this time. All of these orders have been cancelled and we have refunded any money involved.

    If your order is still stating “Payment Accepted” then it is still in the processing queue and will be processed if valid and cancelled if found to be a multiple order as per terms above.

    If what you ordered is out of stock, where possible we will be offering you something else in replacement for these products, if there is no replacement product available then unfortunately we will have to cancel your order and refund any money involved.

    Again, if you have any questions please feel free to respond to this post so everyone can see the answer or if it is about your personal order please call us on 1800 811 312 or email us [email protected].

    Thanks
    Mel

  • kc88 on 21/03/2013 - 17:01
    +4

    No status from Snowgum for 2 weeks; so i emailed them. i got a reply today stating "The Camelbak bottle you ordered is no longer in stock due to the high demand for this product. Your credit card has been refunded". I only ordered 1 product as per the terms and conditions. No offer of a replacement. No apology. Nothing.

    I'd be happy to wait for the item, but it seems that it's not even an option. While i appreciate it's a generous offer from Snowgum, if they're not willing to hold up their end of the bargain, what's the point in wasting everyone's time?

    Bad customer service. Very disappointed in Snowgum

    • Master Bates on 22/03/2013 - 14:54

      I received the same email regarding the same product; seems like a generic email as it began with "Hi ," and was not addressed to me.

      You have to imagine that when they put up an offer with no minimum spend, they were bound to get slammed and are still dealing with the aftermath; it surely could not have done them any favours in terms of boosting profit.

      I kindly asked them to change their product statuses to out of stock if that was the real reason for their email (which they have done) and I identified something else that was about the same value, which they have said they will send in place of the bottle.

    • crazyj on 22/03/2013 - 16:56

      I got a refund. No email. No explanation. e-business FAIL.

  • j4ck on 22/03/2013 - 15:49

    And here come the cancellations…

  • arcticmonkey on 22/03/2013 - 20:20
    -1

    I can feel for the company as sadly there were too many people who took advantage of this promotion and ordered several times. It was the greediness of these people which ruined it.

    Expect to see less deals if people are going to exploit them.

    • tikei on 22/03/2013 - 20:34
      +1

      yeah, and a second pin which wasn't advertised but given to a customer was leaked on the net. Those orders weren't honoured (understandable) but tonns of people are complaining on the other thread.

  • highon2str on 24/03/2013 - 10:53
    -2

    Can't believe how many whingers there are out there. So you didn't get something for nothing. Big deal.

    You're not 'entitled' to something just because you think you know how to exploit the system. Grow up.

    I put through an order for a multi tool and still haven't received it, but I'm not going to get all sore posting nasty remarks about the company on an open forum in a childish attempt to 'get back' at them.

  • kikoprincess on 24/03/2013 - 12:04

    got my waterbottle today too, and my other $0.00 orders were cancelled.

  • jwsmith1989 on 25/03/2013 - 16:32

    Got my muli-tool today. Pretty stoked! Cheers OP.

  • lusicul on 02/04/2013 - 18:16

    Still waiting on my order of beanie and traveller wallet, but money has been taken out of my credit card. Is anyone out there still waiting for their order too?

    • chadiwrx on 02/04/2013 - 22:20

      Yes still waiting here too. Looks like I won't be using these guys again.

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